Guide To The 19 Best Hotel Internet Providers Of 2024
10 Best Hotel Internet Services Shortlist
Here's my pick of the 10 best software from the 19 tools reviewed.
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Navigating the complex world of hotel internet can be daunting, but trust me, I understand your needs. With years of industry experience under my belt, I've assessed numerous providers to ensure your guests enjoy a seamless online experience.
Each tool on this list performs a critical role - providing high-speed, reliable, and secure internet connectivity. With superior connectivity, your guests can do video streaming, browse, and work without any hiccups, elevating their stay to a whole new level of comfort.
I know the struggles you face - spotty coverage, sluggish speeds, and public network security issues. That's why each option here addresses these challenges, offering robust, high-speed, and secure solutions. So go ahead, explore these options, and find the one that best suits your hotel's needs.
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What Is Hotel Internet?
Hotel Internet is a service that is highly valued by business travelers and vacationers alike. As such, the provision of public WiFi in places like the front desk, coffee shop, and each hotel room has become almost as standard as the beds themselves. However, this free internet is not without its vulnerabilities.
While it's convenient to connect your Android device or laptop to the hotel WiFi network or router to access social media or Amazon, this could potentially expose your login credentials, credit card details, or even your bank account to cyber criminals.
Hackers often target unsecured networks, such as the free WiFi provided by hotels, using malware to infiltrate users' devices. They can even impersonate the hotel's help desk, tricking guests into providing sensitive information, like their room number.
Fortunately, the use of a robust firewall and VPN services can significantly increase the security of these connections, protecting guests' data and providing peace of mind while using hotel internet services.
On the other hand, hotel staff rely on it for managing bookings, processing payments, maintaining guest records, and running other hotel operations. Internet services include wireless networks, mobile hotspots, services like wifi-hotspots, and Virtual Private Network (VPN) services. In essence, the hotel internet forms the backbone of a modern, technologically advanced hotel, catering to the connectivity needs of everyone within its premises.
Best Hotel Internet Services Summary
| Tools | Price | |
|---|---|---|
| Cisco Meraki | From $40/user/month (+ one-time hardware cost) | Website |
| Zafiro | Pricing upon request | Website |
| Hospitality Wireless | Pricing upon request | Website |
| Planet | Pricing upon request | Website |
| Nomadix | Pricing upon request | Website |
| Hotel Internet Services | Pricing upon request | Website |
| HotelManagement.Net | Pricing upon request | Website |
| Percipia | Pricing upon request | Website |
| Hospitality Network | Pricing upon request | Website |
| Deep Blue Communications | Pricing upon request | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareBest Hotel Internet Services Reviews
Best for leveraging cloud architecture for effective network management
Cisco Meraki provides a comprehensive set of solutions to manage networks using a cloud-based architecture. This platform allows for simplified deployment, configuration, and management of networks, which is particularly beneficial to the hospitality sector.
Why I Picked Cisco Meraki: In selecting tools for this list, I was drawn to Cisco Meraki for its effective use of cloud architecture, which significantly simplifies network management. What differentiates it is its feature-rich platform coupled with an intuitive, user-friendly interface. I find Cisco Meraki best suited for leveraging cloud architecture to effectively manage networks in the hospitality industry.
Standout features & integrations:
Cisco Meraki stands out with its range of features, including unified multi-site management, network-wide visibility and control, and automatic firmware updates. Additionally, it offers an open API architecture, enabling easy integration with numerous third-party applications such as security, analytics, and IoT platforms.
Pros and cons
Pros:
- Open API architecture allows for integration with various third-party applications
- Feature-rich platform with a user-friendly interface
- Utilizes cloud architecture for simplified network management
Cons:
- Some advanced features may require technical expertise to fully leverage
- May offer too many features for smaller properties
- High initial cost due to hardware requirements
Zafiro is a leading provider of integrated TV and WiFi solutions, designed specifically for the hospitality industry. It is an excellent tool for hotels that value cohesive, efficient connectivity and entertainment services for their guests.
Why I Picked Zafiro: I selected Zafiro for this list because of its unique offering - the combination of TV and WiFi services. Most providers focus on either one, but Zafiro understands the synergies between the two, making it stand out. It's best for integrated solutions because it provides both TV and WiFi experience under one umbrella, enhancing guest connectivity without the need for multiple vendors.
Standout features & integrations:
Zafiro offers a WiFi solution that ensures fast and secure connections for guests. Its TV offering not only provides entertainment but also enables guests to access important hotel services. Moreover, Zafiro integrates with various property management systems (PMS), allowing for streamlined operations and better guest experience.
Pros and cons
Pros:
- Integrates well with various PMS
- Offers secure and reliable internet connections
- Combines TV and WiFi solutions, reducing the need for multiple providers
Cons:
- Limited information available about customer support
- May offer more features than some smaller hotels require
- Pricing information isn't readily available
Best for offering scalable WiFi solutions to fit any size property
Hospitality Wireless offers comprehensive WiFi solutions tailored to suit the unique needs of any sized property. With a focus on scalability, it is designed to accommodate the growing needs of properties, whether a small boutique hotel or a large resort.
Why I Picked Hospitality Wireless: I picked Hospitality Wireless for this list because of its impressive scalability, and capability of serving any size property. It stands out due to its ability to deliver high-quality WiFi solutions that can adapt as a hotel expands or contracts. Given its scalability, I firmly believe that Hospitality Wireless is the best option for providing WiFi solutions that can fit any property size.
Standout features & integrations:
Hospitality Wireless provides robust WiFi connectivity with strong signal strength throughout the property. Additionally, the system integrates with property management systems (PMS), enhancing the guest experience by offering seamless check-in/check-out WiFi access.
Pros and cons
Pros:
- Integrates with property management systems (PMS) for seamless guest access
- Strong signal strength for robust connectivity
- Scalable to fit any size property
Cons:
- Requires knowledgeable staff for network management and troubleshooting
- Might be overkill for very small properties with less complex WiFi needs
- Pricing is not readily available
Planet is a specialist in providing customized internet solutions tailored to fit the needs of hotels, regardless of their size. With their unique, individualized approach, they're an excellent choice for establishments seeking a personal touch in their internet service provider.
Why I Picked Planet: I chose Planet due to its flexibility and customization. The company's willingness to tailor its services to the specific needs of a hotel, irrespective of size, sets it apart from the competition. This makes Planet the best for offering bespoke internet solutions, providing a service that adjusts to your needs, not the other way around.
Standout features & integrations:
Planet's key features are its customizable WiFi networks and guest portals, which can be designed to reflect the hotel's branding. In addition, they offer integrations with major hotel operating systems, ensuring a seamless experience for hotel staff.
Pros and cons
Pros:
- Integrates with major hotel operating systems
- Personalized WiFi networks and guest portals
- Customizable solutions to fit any hotel size
Cons:
- Potential for added costs with bespoke solutions
- Customization process may take longer than off-the-shelf solutions
- No transparent pricing available on the website
Nomadix is a prominent name in the hospitality sector, offering top-notch network management solutions. The company offers products and services that make it simpler for hotels to manage their internet services and provide a better experience to their guests.
Why I Picked Nomadix: I picked Nomadix because of its reputation for simplifying network management tasks for hotels. Their product line is comprehensive, which helps hotels manage various aspects of their network under one umbrella, making it a standout choice. It's this complete offering and their attention to the unique challenges of hospitality that makes them the best for enabling smooth network management.
Standout features & integrations:
Nomadix offers a plethora of features like bandwidth management, user authentication, billing integration, and content filtering that make managing a hotel network much simpler. The company’s products integrate well with many popular hotel management systems, allowing hoteliers to streamline operations further.
Pros and cons
Pros:
- Range of features, including bandwidth management and user authentication
- Seamless integration with hotel management systems
- Comprehensive network management solutions
Cons:
- The complexity of the product may require dedicated IT staff
- May offer more features than a small hotel needs
- Pricing information is not transparent
Hotel Internet Services is an industry leader in providing advanced high-speed WiFi services for hotels. The company's dedication to pioneering advancements in the field makes it a standout choice for establishments seeking the most modern, up-to-date connectivity solutions.
Why I Picked Hotel Internet Services: I picked Hotel Internet Services because of its reputation for being on the cutting edge of WiFi technology. Their commitment to innovation and advancement in high-speed WiFi technology ensures that their clients are always benefiting from the latest features and superior performance. This commitment to pushing boundaries in internet services is why Hotel Internet Services is best for pioneering advancements in high-speed WiFi.
Standout features & integrations:
The key feature of Hotel Internet Services is their BeyondTV solution, which allows guests to use their personal subscription accounts without entering any personal data. Furthermore, they have strong integrations with hospitality-centric devices and platforms, ensuring that hotel operations are fully synchronized.
Pros and cons
Pros:
- Strong integrations with hospitality-centric platforms
- BeyondTV solution offers unique guest benefits
- Leads in innovation and advancement in high-speed WiFi
Cons:
- Setup process might be complex due to advanced technology
- Advanced features may not be necessary for smaller hotels
- Pricing isn't transparent
HotelManagement.Net is a premier source for the most extensive solutions in hotel WiFi systems. Their expertise lies in equipping hotels with comprehensive WiFi solutions, enabling seamless and uninterrupted internet access for guests and staff alike.
Why I Picked HotelManagement.Net: I selected HotelManagement.Net due to its comprehensive approach to WiFi solutions, catering to the entire hotel infrastructure. The platform stands out due to its holistic take on WiFi connectivity, which includes not only guestrooms but also conference halls, lobbies, and other common areas. This breadth of coverage makes it ideal for providing comprehensive hotel WiFi solutions.
Standout features & integrations:
HotelManagement.Net provides hoteliers with an extensive suite of WiFi solutions, from bandwidth management to 24/7 customer support. Their product also integrates smoothly with most hotel management systems, providing a streamlined solution for both guests and hotel staff.
Pros and cons
Pros:
- Round-the-clock customer support
- Integrates smoothly with most hotel management systems
- Comprehensive approach to WiFi solutions
Cons:
- Their extensive suite of services may include features that some hotels do not need
- Might be overwhelming for smaller hotels
- Pricing information is not readily available
Percipia offers advanced telephony solutions that integrate with hotel internet services, creating a unified communication platform. Their system simplifies the communication process, making it easy for staff and guests to interact.
Why I Picked Percipia: I chose Percipia for this list because it successfully merges telephony with internet services in a unique and effective manner. This integration stands out as it streamlines communication processes within hotels and resorts. As a result, I concluded that Percipia is the best choice when it comes to integrating advanced telephony with internet services in the hospitality industry.
Standout features & integrations:
Percipia’s platform offers a host of useful features such as call accounting, voice mail, wake-up calls, and do not disturb capabilities. They also provide guest-centric services like speed dialing for hotel services. The system integrates smoothly with various property management systems (PMS), enhancing its usefulness in the hospitality industry.
Pros and cons
Pros:
- Seamless integration with various property management systems (PMS)
- Offers a host of features tailored for the hospitality industry
- Integration of advanced telephony with Internet services
Cons:
- The system might require a certain level of technical know-how to fully utilize
- Might be complex for smaller properties with simpler communication needs
- Pricing information is not readily available
Best for delivering secure, fast, and reliable internet connectivity
Hospitality Network is a top-tier provider of secure, high-speed, and dependable internet services tailored specifically for the hospitality industry. Their service encompasses both wired and wireless connectivity, ensuring that guests and staff in hotels of all sizes always stay connected.
Why I Picked Hospitality Network: In my selection process, one of the aspects that led me to choose Hospitality Network was their consistent focus on security and speed. This particular emphasis distinguishes them from many other providers. Moreover, their reputation for reliable connectivity justifies my selection of them as best for delivering secure, fast, and reliable internet connectivity.
Standout features & integrations:
One of Hospitality Network's standout features is their robust security protocols, which protect both the hotel's and the guests' data. Additionally, they offer an advanced bandwidth management system that ensures fast and steady connectivity for all users. Hospitality Network also integrates seamlessly with various property management systems (PMS), making it easy for hotel management to control and monitor network usage.
Pros and cons
Pros:
- Seamless integration with various property management systems
- Advanced bandwidth management system for fast and steady connectivity
- Robust security protocols protect both the hotel's and the guests' data
Cons:
- Complex features may require a learning curve for staff
- The emphasis on security might be unnecessary for some small hotels
- Pricing information is not readily available
Deep Blue Communications is an expert in crafting sturdy, dependable, and speedy network solutions for the hospitality industry. They focus on providing high-quality, consistent internet access, making them an excellent choice for hotels prioritizing uninterrupted connectivity.
Why I Picked Deep Blue Communications: Deep Blue Communications caught my attention because of their commitment to designing robust networks. The reliability and speed they offer stand apart in the industry. It's best for designing reliable, high-speed networks, as their commitment to quality is reflected in the high-speed, dependable connections they provide for hotels of various sizes.
Standout features & integrations:
Deep Blue Communications prides itself on its WiFi6 networks that provide superior speed and efficiency. They also offer an exceptional WiFi marketing platform that allows you to engage with guests in real time. The system integrates with leading property management systems, further simplifying operations for hotel staff.
Pros and cons
Pros:
- Provides a valuable WiFi marketing platform
- Offers WiFi6 networks for greater efficiency
- Expertise in designing robust, high-speed networks
Cons:
- May be more suited for larger hotels with higher demand for internet connectivity
- Customer support reviews are mixed
- Pricing is not directly available on the website
Other Hotel Internet Services
Below is a list of additional hotel internet services that we shortlisted but did not make it to the top 10. Definitely worth checking them out.
Selection Criteria For Hotel Internet Tools
As someone who has delved deep into the world of hospitality network management, I've tested each of these tools to understand their pros and cons. My experience spans evaluating dozens of tools, and I was particularly looking for high-quality performance, scalability, and secure network management, among other factors.
Core Functionality
- Network Management: The tool should enable seamless management of networks across the property.
- Scalability: The tool should be able to scale as the property expands or changes.
- Security: The tool must provide robust network security to protect sensitive guest and business data.
Key Features
- Network Performance Monitoring: This feature helps identify network issues before they affect guests or operations.
- Guest WiFi: A tool that provides guest WiFi services enhances guest satisfaction and can even provide additional revenue opportunities.
- Cloud-Based Management: This allows for remote management of network settings and reduces the need for on-site IT staff.
- Integrated Services: The tool should be able to provide a combination of internet, phone, and cable TV services, among others.
Usability
- User Interface: The tool's user interface should be intuitive, and the navigation must be straightforward. An effective dashboard can provide insights and statistics about the network at a glance.
- Customer Support: Reliable and responsive customer support is crucial, especially in the hospitality industry, where downtime can negatively affect guest satisfaction.
- Onboarding and Training: The tools should offer comprehensive documentation and training resources for smooth onboarding of new users or teams.
- Role-Based Access: The tool should offer different access levels based on roles. This ensures the right people have the right access without compromising security.
People Also Ask
What are the benefits of using hotel internet tools?
Using hotel internet tools can greatly enhance the quality of the hospitality services you offer. Here are some benefits:
- Improved guest satisfaction: Reliable internet is a key expectation of most hotel guests today. By ensuring high-quality, seamless connectivity, you can improve overall guest satisfaction.
- Greater operational efficiency: These tools often come with features that allow for easier network management, reducing the burden on your IT staff.
- Scalability: As your property grows or changes, these tools can easily adapt, providing you with the flexibility you need.
- Increased revenue: Some tools offer guest WiFi services that can serve as an additional revenue stream.
- Better security: Protect your guests’ and your business’s sensitive information with robust network security features that many of these tools provide.
How much do hotel internet tools typically cost?
Pricing for hotel internet tools can vary greatly based on the specific features, the size of the property, and the number of users. It’s common for these tools to have a tiered pricing model, with costs increasing for higher tiers that offer more features or support for more users.
What are the typical pricing models for these tools?
The typical pricing models for hotel internet tools include per user/month, per room/month, or based on data usage. Some providers may also offer a flat rate for unlimited users or rooms. Always check with the provider for specifics.
What is the typical range of pricing for these tools?
The pricing can start from around $100 per month for basic packages and go up to several thousand dollars per month for advanced plans catering to large properties with comprehensive features.
Which are the cheapest and most expensive software options?
While pricing depends on many factors, some of the more budget-friendly options include Shaw Business and BlueprintRF. On the other hand, premium tools like Cisco Meraki or Spectrum Enterprise often come at a higher price point.
Are there any free hotel internet tools available?
Free hotel internet tools are quite rare, given the specific needs and costs associated with providing such services. However, some providers may offer limited trials or basic versions of their tools at no cost. Always check with the specific provider for any free internet or trial options.
Summary
In conclusion, choosing the best hotel internet service is a critical decision for any hospitality business aiming to provide excellent customer experience. The right choice should not only enhance guest satisfaction but also improve operational efficiency, scalability, and security. Here are three key takeaways from this guide:
- Understand your needs: The first step in choosing the best hotel internet service is to understand your specific needs. Consider factors like the size of your property, the number of guests you typically host, and the kind of online activities your guests engage in.
- Evaluate features and integrations: Look for important features like 24/7 network monitoring, advanced telephony integration, and scalability options. Consider the tool's integration capabilities with your existing systems to ensure seamless operation.
- Consider cost and value: While cost is an important consideration, it shouldn't be the sole determinant. Instead, look at what you're getting for the price. A slightly higher-priced service might offer significantly more value in terms of features, reliability, and support.
Remember, the aim is to offer your guests a reliable, seamless internet experience that not only meets but exceeds their expectations. By doing so, you enhance your brand reputation and guest loyalty, contributing to the overall success of your hospitality business.
What Do You Think?
Certainly, we strive to make this guide as comprehensive and helpful as possible. However, the realm of hotel internet services is vast and constantly evolving. If you know of a great tool or service that we've overlooked, we invite you to share it with us.
Your contributions will help keep this resource relevant and beneficial for all readers. Please don't hesitate to get in touch with your suggestions.