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10 Best Hotel CRM Software for 2022

As a hotelier, you know that customer relationship management (CRM) is essential to your success. But with so many CRMs on the market, how do you know which one is right for you?

We've created a comparison of the 10 best hotel CRMs to help you make the right decision. These CRMs offer a range of features that will help you manage your hotel more efficiently and effectively.

Don't miss our advice on what to look for in a hotel CRM and the benefits of using one.

What Is A Hotel CRM?

A hotel CRM, or customer relationship management system, is a software application that helps hotels manage their customers and their interactions. Hotel CRMs can track customer data, such as contact information, booking history and preferences. They also allow hotel staff to communicate with customers through chat and email, send alerts and reminders, and manage reservations and bookings. Some CRMs connect to the hotel's PBX (phone) system as well.

If you're looking for a tool to help you manage your hotel guests and interactions, then a hotel CRM is the solution for you. Hotel CRMs can provide a wealth of benefits for your business, such as improved customer service, increased bookings and more efficient operations.

The Benefits Of Using A Hotel CRM

There are many benefits of using a hotel CRM. Here are just a few:

1. Increased efficiency and productivity. A good hotel CRM will help your staff manage reservations and guests more efficiently. This means more bookings and happier guests!

2. Improved customer service. With a CRM, you can track every interaction with a guest, from booking to check-out. This allows you to provide better service and resolve any issues quickly and effectively.

3. More organized and accurate records. A good hotel CRM will keep all your guest data organized and up-to-date. This makes it easy to find information when you need it, and helps avoid any mistakes that could cost you business.

The Key Features To Look For In A Hotel CRM

When it comes to finding the best hotel CRM for your business, it's important to consider the key features that will be most useful to you. Here are some of the most important features to look for:

1. Customizable: A good hotel CRM should be customizable to fit your specific needs and requirements. It should allow you to track and manage reservations, guest information, room rates, and more.

2. Efficient: The hotel CRM should be efficient and easy to use, so you can quickly and easily manage your hotel's operations.

3. Robust Reporting: The CRM should include robust reporting features so you can track your hotel's performance and analyze data trends.

4. Scalability: The CRM should be able to scale with your business as it grows and changes.

5. Integration: The CRM should be able to integrate with other software programs you use, such as your accounting or booking system.

The 10 Best Hotel CRMs of 2022

Choosing the right hotel CRM is essential for managing your business effectively. With so many options available, it can be difficult to know which one is right for you. That's why we've created this comparison of the 10 best hotel CRMs of 2022.

Each CRM has its own unique set of features, so it's important to consider what you need your CRM to do. Do you need a CRM that can manage bookings and reservations? Or one that can track customer loyalty and rewards?

Whatever your needs, we've got you covered. Read on to find out more about the 10 best hotel CRMs of 2022, and find the one that's perfect for your business.

10 Best Hotel CRM Software

  1. Track -
  2. Experience Hotel -
  3. Reinvate -
  4. Life House -
  5. Quore-
  6. Amadeus Hospitality -
  7. Inn Flow -
  8. Clairvoyix -
  9. Cendyn -
  10. innRoad –

Other Hotel CRM Software


Congratulations on your new hotel! Owning and operating a hotel is no easy task, but with the help of the right tools, it can be a lot easier. A hotel CRM is one of the most important tools you can have in your arsenal, and in this article, we're going to compare the 10 best hotel CRMs of 2022.

A hotel CRM can help you manage your guests' stays from beginning to end, from viewing their reservations to sending them follow-up emails after they've checked out. It can also help you keep track of your hotel's finances, staff, and inventory.

Not sure which hotel CRM is right for you? Check out our comparison of the 10 best hotel CRMs of 2022 to find the perfect CRM for your needs.

By Ben Aston

I’m Ben Aston, a digital project manager and founder of I've been in the industry for more than 15 years working in the UK at London’s top digital agencies including Dare, Wunderman, Lowe and DDB. I’ve delivered everything from film to CMS', games to advertising and eCRM to eCommerce sites. I’ve been fortunate enough to work across a wide range of great clients; automotive brands including Land Rover, Volkswagen and Honda; Utility brands including BT, British Gas and Exxon, FMCG brands such as Unilever, and consumer electronics brands including Sony.

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