20 Small Hotel Management Software Of 2025
10 Best Small Hotel Management Software Shortlist
Here's my pick of the 10 best software from the 20 tools reviewed.
Picture this: it’s peak season, and you’re juggling guest check-ins, tracking room availability, and updating pricing—all while managing your property’s online presence. Managing a small hotel can feel like an endless juggling act.
When I managed a boutique property, we struggled with double bookings and inefficient manual updates. Switching to an integrated property management solution eliminated those issues, freeing up hours each day and boosting our direct bookings significantly. The small hotel management software I’ve reviewed offers the same kind of transformation—helping you streamline your operations and enhance the guest experience.
Let’s dive into the options that can do the same for your property.
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Best Small Hotel Management Software Summary
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for automated hotel operations | Free demo | $8.11/room/month | Website | |
| 2 | Best for hotel maintenance | 30-day free trial | From $35/user/month (billed annually) | Website | |
| 3 | Best for integrating website and OTA bookings into one platform | Free demo | Pricing upon request | Website | |
| 4 | Best for boosting revenue with dynamic pricing | Not available | From $125/user/month (billed annually) | Website | |
| 5 | Best for small properties with big ambitions | 30-day free trial | Pricing upon request | Website | |
| 6 | Best for flexibility with a variety of lodging types | Free demo | From $5/user/month, (billed annually). | Website | |
| 7 | Best for direct bookings through personalized websites | Not available | Pricing starts from $13/user/month | Website | |
| 8 | Best for cloud-based management with a comprehensive tool suite | Free demo available | From $150/user/month | Website | |
| 9 | Best for managing multiple channels | Free trial available | From $59/month | Website | |
| 10 | Best for seamless digital guest experience and operational automation | Yes | From $150/user/month | Website |
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roommaster
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.2 -
Little Hotelier
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.5 -
Minihotel
Visit Website
Best Small Hotel Management Software Reviews
Mews is a cloud-native hospitality management software specifically designed for small hotels. It offers a comprehensive suite of tools to help you manage your property more smoothly and enhance the guest experience.
Why I Picked Mews: I chose Mews because its powerful property management system (PMS) streamlines hotel operations by making bookings, check-ins, and overall management effortless. With digital key access, guests enjoy a smoother, more convenient arrival experience, while embedded payments ensure secure and seamless transactions for both staff and visitors. Beyond its core PMS capabilities, Mews also excels with its housekeeping software, which keeps room statuses and assignments organized so the team stays synchronized. The addition of a virtual concierge further enhances the guest experience by offering personalized recommendations and assistance throughout their stay, making Mews a comprehensive solution for modern hospitality management.
What Do You Get for Free?
Mews does not offer a free plan, but they do offer a free demo so you can explore it before you make an informed decision to commit to their $8.11 per room per month plan.
Standout Features and Integrations:
Features include a booking engine that helps increase direct reservations by offering a user-friendly platform for guests to book rooms. The check-in kiosks allow guests to check in independently, reducing wait times at the front desk. Mews also supports multi-property management, which is a valuable feature if you manage more than one hotel, allowing you to oversee all operations from a single dashboard. Integrations include SiteMinder, Lighthouse, Duetto, IDeaS, Event Temple, The Hotels Network, Atomize, TrustYou, dailypoint, Flexkeeping, FLYR Hospitality, and Sojern.
Pros and cons
Pros:
- Automates check-in, billing, and housekeeping
- Supports over 1,000 software integrations
- Comprehensive property management system tools
Cons:
- Occasional issues with specific integrations
- Limited customization in report exports
Click Maint is a maintenance management software designed to help hotels, resorts, and casinos efficiently manage their facilities and equipment. It offers tools for work order management, preventive maintenance scheduling, and asset tracking, all accessible through a web-based platform.
Why I Picked Click Maint CMMS:
Click Maint's preventive maintenance feature lets you schedule routine tasks for your hotel's equipment and facilities, ensuring everything operates efficiently. By automating these schedules, you can reduce unexpected breakdowns and extend the lifespan of your assets. The software's asset management capabilities also provide a centralized database to track all your hotel's assets, from HVAC systems to in-room appliances.
What Do You Get for Free?
Click Maint does not offer a free plan, but they do provide a free 30-day trial.
Standout Features and Integrations:
Features include work order management for organizing the creation, assignment, and tracking of maintenance tasks. The inventory management system helps you monitor and control spare parts and supplies, preventing shortages and reducing downtime. Additionally, the mobile app allows your maintenance staff to access and update information on the go. Integrations include Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM) systems, and Human Resources Information Systems (HRIS).
Pros and cons
Pros:
- Automated preventative maintenance scheduling
- Accommodates hotels of all sizes
- Mobile access for managing tasks on the go
Cons:
- The reporting capabilities may be limited
- Only for the maintenance aspect of hotel management
Best for integrating website and OTA bookings into one platform
roommaster is an all-in-one hotel management system designed to help hotels of all sizes, including small hotels, manage their daily operations efficiently. It offers a range of tools to assist in running your property, from handling guest reservations and billing to reporting.
Why I Picked roommaster
roommaster is a great fit for small hotels because it includes essential features that simplify operations, allowing you to focus on enhancing the guest experience. Its easy-to-use property management system (PMS) helps you track reservations, room availability, and guest check-ins and check-outs, which is perfect for smaller teams. You can also automate basic accounting tasks like billing and invoicing, freeing up more time to handle other day-to-day duties. roomMaster also supports both direct bookings on your website and through OTAs.
What Do You Get for Free?
roommaster doesn't offer a free plan or a free trial. However, you can get a free demo to check out its features.
Standout Features and Integrations:
Other features include its channel manager which connects with over 155 OTAs for real-time inventory updates, reducing the risk of overbooking. Additionally, its automated guest communication enhances guest engagement through personalized pre- and post-stay communications. Integrations include AdriaScan, Amadeus, Flip.to, H&L, Sage, Triptease, Windcave, Airbnb, Booking.com, Expedia, QuickBooks, Alpharooms, Bookeasy, and Hotwire.
Pros and cons
Pros:
- Easy integration with OTAs and direct website booking
- Prevents overbooking through channel management
- Mobile access gives staff flexibility in daily operations
Cons:
- Initial setup can be complex
- While customizable, some users still find limitations in how much they can tailor the software
New Product Updates from roommaster
Introducing the New Unified roommaster Platform
roommaster has rebranded to unify its offerings into one platform, emphasizing AI-powered hotel management. For more information, visit roommaster's official site.
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RMS offers a cloud-based property management solution aimed at streamlining operations and enhancing revenue. It does so by employing a dynamic pricing model, which can adapt to market conditions and optimize your pricing strategy.
Why I Picked RMS:
I chose RMS for its unique approach to boosting revenue through dynamic pricing. This feature sets it apart from many other tools that often stick to more traditional pricing methods. I believe RMS is "Best for" businesses that want to maximize their profits by dynamically adapting their pricing strategies to meet changing market demands.
What Do You Get for Free?
RMS does not offer a free plan, but they do provide a free demo. This allows potential customers to understand the software's capabilities, specifically its dynamic pricing function, before committing to a purchase.
Standout Features and Integrations:
RMS's key features include centralized reservation management, online booking, and a yield management tool that assists in setting dynamic pricing and upselling revenue. It also integrates well with various third-party platforms such as TripAdvisor, Expedia, and Booking.com.
Pros and cons
Pros:
- Robust integrations with key third-party platforms
- Comprehensive reservation management system
- Unique dynamic pricing feature for revenue optimization
Cons:
- Some users may find the dynamic pricing feature complex to navigate
- No free plan available
- Higher starting price compared to other options
Little Hotelier is a property management system (PMS) specifically designed for small hotels, bed and breakfasts, boutique hotels, hostels, inns, guesthouses, and other small lodging establishments. It aims to simplify operations, boost revenue, and free up time for small property owners, aligning well with its promise of being "Best for small properties with big ambitions."
Why I Picked Little Hotelier:
I selected Little Hotelier for this list due to its focus on serving smaller properties, a niche that often gets overlooked in the broader hotel management industry. Its streamlined operations and user-friendly interface make it ideal for small establishments wanting to expand. The tool stands out in its potential to empower small properties to have "big ambitions" by providing them with a comprehensive and efficient hotel PMS.
What Do You Get for Free?
Little Hotelier does not offer a free plan or trial. However, they do provide a free demo for potential users to explore the platform and understand its capabilities before purchasing.
Standout Features and Integrations:
Key features of Little Hotelier include reservation management, messaging, front desk operations, invoicing, and extensive reporting. In terms of integrations, Little Hotelier connects with a range of distribution channels, online travel agencies (OTAs), and global distribution systems (GDS), enabling small properties to widen their reach.
Pros and cons
Pros:
- Wide range of integrations with distribution channels
- Comprehensive and user-friendly PMS
- Designed specifically for small properties
Cons:
- Some users may find the system complex initially
- Can be expensive for very small businesses
- No free plan or trial, only a free demo
WebRezPro offers a comprehensive property management system that caters to a diverse range of accommodation types. This versatility enables it to support everything from B&Bs, motels, to large hotels, thereby making it an excellent choice for businesses with varied lodging options.
Why I Picked WebRezPro:
I chose WebRezPro due to its unique ability to adapt to different types of lodging. This makes it distinct from other tools on the list, as it provides flexibility not often found in traditional property management systems. As a result, it fits best for businesses that manage a variety of lodging types and need a tool that can effortlessly adjust to their diverse needs.
What Do You Get for Free?
WebRezPro does not offer a free tier, but it does provide a free demo for potential users to explore the tool's features and ascertain its flexibility and adaptability.
Standout Features and Integrations:
WebRezPro features a range of tools including reservation management, online bookings, and customer relationship management. Additionally, it offers integrations with key platforms like Expedia and Booking.com, which can help businesses extend their reach.
Pros and cons
Pros:
- Affordable pricing model
- Key integrations with major booking platforms
- Highly adaptable to a variety of lodging types
Cons:
- The interface might feel outdated to some users
- Additional costs for optional modules and integrations
- No free tier available
Lodgify is a comprehensive hotel management solution with a special focus on creating personalized websites for properties. It aims to increase direct bookings by providing hotels with a distinctive online presence.
Why I Picked Lodgify:
I picked Lodgify because of its ability to create personalized websites for hotels, a feature that is not common in other hotel management tools. It's my opinion that Lodgify is "Best for" establishments that want to encourage direct bookings and increase visibility through a personalized and appealing website.
What Do You Get for Free?
Lodgify doesn't offer a free plan, but they do provide a free 7-day trial. This trial period gives users the opportunity to test out their website creation and management tools before deciding on a plan.
Standout Features and Integrations:
The main feature of Lodgify is its website builder which is designed to make the creation of a unique, professional, and fully functional hotel website straightforward. It also offers integrations with many leading vacation rental websites and OTAs such as Airbnb, Booking.com, and Expedia.
Pros and cons
Pros:
- Extensive OTA integrations
- Simplified direct bookings
- Unique focus on personalized website creation
Cons:
- The website builder may have a learning curve for some users
- More advanced features can be expensive
- No free plan, only a 7-day trial
innRoad
Best for cloud-based management with a comprehensive tool suite
innRoad is a cloud-based property management system designed to support independent hotels. With a comprehensive tool suite that includes booking management, global distribution, and a property management system, innRoad stands as an ideal choice for "cloud-based management with a comprehensive tool suite."
Why I Picked innRoad:
When it came to selecting the most suitable tool for this list, innRoad grabbed my attention because of its ability to provide a broad range of services within a single, cloud-based platform. I chose it due to its comprehensive functionality and the flexibility of its cloud-based setup, which allows users to manage operations from anywhere.
innRoad is ideal for cloud-based management due to its robust tool suite, encompassing a multitude of operations from hotel booking to global distribution.
What Do You Get for Free?
innRoad does not offer a free plan but provides a free demo to allow potential customers to explore their suite of tools and understand how the system can benefit their business.
Standout Features and Integrations:
innRoad's comprehensive feature set includes an online booking engine, a global distribution system, property management, and reporting. Noteworthy integrations include travel agencies like Expedia and Booking.com, as well as payment processing and accounting systems.
Pros and cons
Pros:
- Provides a robust tool suite for hotel management
- Integrates with popular travel agencies and financial systems
- Comprehensive, cloud-based management system
Cons:
- Some users may find the range of features overwhelming
- Pricing is billed annually, which might not be suitable for all businesses
- Does not offer a free tier, only a demo
Mini Hotel is a cloud-based property management system (PMS) designed for hotels of all sizes, including small operations. It offers an all-in-one solution to manage reservations, guest information, and daily operations efficiently.
Why I Picked Mini Hotel:
It has a robust property management system that allows you to handle reservations, check-ins, check-outs, and group bookings seamlessly. This feature ensures that you can manage your property's availability and guest information in real-time, reducing the chances of overbooking and enhancing the overall guest experience. Another notable feature is the channel manager, which connects your property to over 400 online travel agencies (OTAs) and global distribution systems (GDS).
What Do You Get for Free?
While Mini Hotel doesn't offer a free tier, they do provide a free 7-day trial period to help potential users evaluate its capabilities and suitability for their hotel.
Standout Features and Integrations:
Features include a booking engine that integrates with your website, allowing guests to make direct reservations without incurring commission fees. The self-check-in module enables guests to check in and out independently, saving time for both your staff and guests. Additionally, the housekeeping module helps you organize and manage your housekeeping staff effectively. Integrations include Agoda, Airbnb, Booking.com, Expedia, Google Hotels, Hostelworld, Skyscanner, Trivago, Xero, RoomCloud, Stripe, and Bridgerpay.
Pros and cons
Pros:
- Comprehensive reservation management system
- Self check-in feature
- Integrated accounting capabilities
Cons:
- Limited platform customization
- Mobile app functionality could be improved
HotelFriend is a powerful tool that marries operational automation with an enhanced digital guest experience. By enabling an unprecedented level of interaction between guests and the hotel, it perfectly aligns with the assertion that it's best for delivering a seamless digital guest experience.
Why I Picked HotelFriend:
I chose HotelFriend for this list because it excels in combining operational efficiency with a truly engaging guest interface. In the realm of small hotel management software, it's unique in the way it keeps the guest experience at the forefront while automating core operations.
This dual focus makes it an ideal choice for those seeking both operational automation and an enhanced guest experience, justifying its "best for" tagline.
What do you get for free?
HotelFriend offers a free trial so potential users can test drive the software before deciding to purchase. However, they do not provide a permanent free version of their software.
Standout Features and Integrations:
HotelFriend's standout features include a comprehensive property management system, a direct booking engine, and a dedicated guest portal for in-house services. These elements combine to create a 360-degree solution for small hotels.
Among its integrations, HotelFriend connects with key OTAs, debit/credit card payment gateways, and point-of-sale systems. This ensures you have all the necessary tools in your arsenal to manage your hotel effectively and provide a superior guest experience.
Pros and cons
Pros:
- Useful integrations with OTAs and payment gateways
- Comprehensive set of features for hotel management
- Strong focus on enhancing guest experience
Cons:
- The platform may be complex for users only needing basic functionalities
- Starting price could be high for very small hotels
- No permanent free version of the software
Other Small Hotel Management Software
Below is a list of additional small hotel management software that we shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- RoomRaccoon
For intuitive property management with a fully integrated booking engine
- Hotel Runner
For connectivity to the world's leading travel agencies
- SiteMinder
For maximizing online visibility and occupancy
- Seven Rooms
For personalized guest experiences through data-driven insights
- Cloudbeds
For unified management of reservations and operations
- eZee Absolute
Good for comprehensive hotel management features
- Sirvoy
Good for ease of use and affordability
- mini Hotel
For affordability without compromising rich features
- Hotelogix
Good for cloud-based, scalable hotel operations management
- Operto
Good for improving guest experience with smart technology
Small Hotel Management Software Selection Criterion
When selecting the best small hotel management software to include in this list, I considered common buyer needs and pain points like managing limited staff resources and improving guest communication. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Manage reservations
- Process payments
- Track guest information
- Generate reports
- Handle staff scheduling
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Mobile app access
- Integrated channel management
- Customizable dashboards
- Automated guest messaging
- Multi-language support
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive interface design
- Easy navigation
- Minimal training required
- Clear user instructions
- Responsive design for mobile
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Access to templates
- Webinars for new users
- Chatbots for immediate assistance
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 support availability
- Response time to inquiries
- Access to a knowledge base
- Multichannel support options
- Availability of dedicated account managers
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Pricing transparency
- Competitive pricing models
- Flexible subscription plans
- Discounts for annual commitments
- Features offered relative to price
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Overall user satisfaction
- Commonly reported issues
- Feedback on customer service
- Ease of use experiences
- Feature effectiveness feedback
How to Choose Small Hotel Management Software
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
|---|---|
| Scalability | Will the software grow with your hotel? Consider if it can handle more rooms or properties as you expand. Look for options that offer tiered pricing for scalability. |
| Integrations | Does it work with your current systems? Check if it integrates with your booking engine, payment processors, and other essential tools to avoid manual data entry. |
| Customizability | Can you tailor it to fit your needs? Look for software that lets you customize reports, dashboards, and guest communications to suit your hotel's unique operations. |
| Ease of use | Is it user-friendly for your team? A simple interface reduces training time. Test with your team to ensure it's intuitive and easy to navigate. |
| Implementation and onboarding | How long will setup take? Consider the time and resources needed to get started. Look for vendors offering robust training materials and support during onboarding. |
| Cost | Is it within your budget? Compare pricing models and watch for hidden fees. Consider the total cost of ownership, including setup, training, and ongoing expenses. |
| Security safeguards | Does it protect guest data? Ensure it complies with data protection regulations and offers features like encryption and regular security updates. |
| Support availability | Can you get help when needed? Check for 24/7 support options and the availability of multiple support channels like phone, email, and chat to resolve issues quickly. |
What Is Small Hotel Management Software?
Small hotel management software is a tool designed to handle daily operations for small hotels, inns, and bed & breakfasts. Hotel managers, front desk staff, and reservation teams generally use these tools to improve efficiency and guest satisfaction. Reservation management, guest communication, and reporting features help with organizing tasks and providing better service. Overall, these tools simplify operations and enhance guest experiences.
Features of Small Hotel Management Software
When selecting small hotel management software, keep an eye out for the following key features:
- Reservation management: Helps you track bookings and availability, reducing overbooking and improving guest experience.
- Payment processing: Allows secure handling of transactions, making it easier for guests to pay and for you to manage finances.
- Guest communication: Facilitates automated messaging to keep guests informed and engaged before, during, and after their stay.
- Reporting and analytics: Provides insights into operations and performance, helping you make data-driven decisions.
- Staff scheduling: Simplifies creating and managing staff shifts, ensuring adequate coverage and reducing scheduling conflicts.
- Channel management: Integrates with online travel agencies to update room availability and rates in real-time.
- Mobile access: Offers the ability to manage operations on-the-go, increasing flexibility and responsiveness.
- Customizable dashboards: Lets you tailor your interface to highlight the most important metrics and tasks for your team.
- Security safeguards: Protects guest data with encryption and compliance with data protection regulations.
- Multi-language support: Accommodates international guests by providing interfaces and communications in various languages.
Benefits of Small Hotel Management Software
Implementing small hotel management software provides several benefits for your team and your business. Here are a few you can look forward to:
- Improved efficiency: Automates routine tasks like reservation management and payment processing, freeing up time for your staff.
- Enhanced guest experience: Facilitates better communication with guests through automated messaging, leading to higher satisfaction.
- Data-driven decisions: Offers detailed reporting and analytics, allowing you to make informed choices about your operations.
- Better staff management: Streamlines scheduling, helping you avoid conflicts and ensure adequate staff coverage.
- Increased flexibility: Provides mobile access, enabling you to manage hotel operations from anywhere, anytime.
- Cost savings: Reduces manual errors and overbooking, which can save money and improve profitability.
- Global reach: Multi-language support allows you to cater to international guests more effectively.
Costs and Pricing of Small Hotel Management Software
Selecting small hotel management software requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in small hotel management software solutions:
Plan Comparison Table for Small Hotel Management Software
| Plan Type | Average Price | Common Features |
|---|---|---|
| Free Plan | $0 | Basic reservation management, limited support, and basic reporting. |
| Personal Plan | $10-$30/month | Reservation management, payment processing, and guest communication tools. |
| Business Plan | $50-$150/month | Advanced reporting, staff scheduling, mobile access, and integrations. |
| Enterprise Plan | $200+/month | Customizable dashboards, multi-property management, priority support, and security safeguards. |
Small Hotel FAQ
Here are a few popular questions I wanted to answer.
Can I outsource my hotel management?
Yes, outsourcing hotel management is totally an option. It’s a popular choice for owners who want to ensure their property is run efficiently without being directly involved in the day-to-day operations themselves.
What Next?
If you're in the process of researching small hotel management software, connect with a SoftwareSelect advisor for free recommendations.
You fill out a form and have a quick chat where they get into the specifics of your needs. Then you'll get a shortlist of software to review. They'll even support you through the entire buying process, including price negotiations.