I've selected the top hotel reservation software and along with their key features, benefits, and suitability for your business. These choices are backed by rigorous analysis, promising top-notch performance in this competitive market.
12 Best Hotel Reservation Software Shortlist
There are many great options out there, but I've narrowed it down to 12 of the best. Here they are, in no particular order:
- innQuest - Best for direct booking management
- AltexSoft - Best for custom reservation system development
- Cloudbeds - Best for integrations with global OTAs
- SevenRooms - Best for personalized guest experiences
- innRoad - Best for end-to-end hotel management
- SiteMinder - Best for high-conversion booking technology
- Checkfront - Best for multi-property management
- SkyTouch - Best for cloud-based hotel operations
- Little Hotelier - Best for small accommodation providers
- eZee Reservation - Best for comprehensive reservation solutions
- Hotelogix - Best for property management and distribution
- Reservation Key - Best for user-friendly reservation interface
What is Hotel Reservation Software?
Hotel reservation software is a computer program that allows hospitality industries to manage reservations and booking processes. This type of software is also known as a booking engine or a reservation system.
Hotel reservation software typically includes features such as managing reservations and bookings, viewing room availability and hotel room types, generating invoices and receipts, and tracking customer data. Some programs also offer additional features such as online payments and channel management.
The benefits of using hotel reservation software include increased efficiency, improved customer service, avoiding overbookings, and increased profits. Hotel reservation software typically costs between $500 and $5,000, depending on the features included. When shopping for hotel reservation software, consider the program's ability to meet your specific needs.
Overview of the 12 Best Hotel Reservation Software
1. innQuest - Best for direct booking management
innQuest is a reliable software solution that empowers hotels to manage direct bookings efficiently. Its platform is designed to reduce dependence on online travel agents (OTAs) and facilitate direct reservations, aligning perfectly with its unique proposition as the best tool for direct booking management.
Why I Picked innQuest:
I selected innQuest because it focuses on bolstering direct bookings, a critical factor for hotel profitability. Its ability to streamline and centralize bookings is what sets it apart. The tool's design and functionality, oriented towards direct bookings, justifies its position as the best.
Standout features & integrations:
innQuest features a user-friendly interface, a direct two-way interface with the property management system, and the ability to adapt to mobile screens. Moreover, it offers integrations with popular OTAs and GDS, enabling hotels to expand their reach while maintaining control over direct bookings.
Pricing:
Pricing for innQuest starts from $200/month (billed annually) per property.
Pros:
- Direct interface with property management systems
- Mobile-responsive booking engine
- Wide range of OTA and GDS integrations
Cons:
- Higher pricing tier might be a barrier for smaller properties
- Lacks some advanced marketing features
- User interface could be more intuitive
2. AltexSoft - Best for custom reservation system development
AltexSoft is a technology and solution consulting company specializing in creating custom reservation systems for hotels. It stands out for its ability to tailor-make reservation solutions that cater to unique hotel needs, which justifies its unique selling proposition as the best tool for custom reservation system development.
Why I Picked AltexSoft:
I picked AltexSoft for its dedicated approach to developing custom-made solutions. The tool differentiates itself with its customization capabilities, helping hotels to have a reservation system that fits their unique needs perfectly. This personalized approach to system development makes AltexSoft the best for this use case.
Standout features & integrations:
AltexSoft stands out with its ability to create feature-rich, custom reservation systems, including capabilities for inventory management, real-time room availability tracking, and integration with payment gateways (debit/credit card). It also provides integrations with key hotel technology providers to ensure a smooth workflow.
Pricing:
AltexSoft operates on a project-based pricing model, so the cost varies based on the client’s specific needs. Therefore, the pricing is upon request.
Pros:
- Highly customizable reservation systems
- Integration with major hotel tech providers
- Emphasis on real-time data and availability tracking
Cons:
- Pricing is not transparent upfront
- Might be overkill for small businesses with simpler needs
- Time-consuming implementation process due to custom development
3. Cloudbeds - Best for integrations with global OTAs
Cloudbeds is a software platform simplifying hotel management, from reservations to reporting. It excels in integrating with many global Online Travel Agencies (OTAs), making it the ideal choice for hotels looking to broaden their online presence.
Why I Picked Cloudbeds:
I chose Cloudbeds due to its strong capability in OTA integration, a feature which significantly contributes to a hotel's online visibility. By allowing hotels to connect with many global OTAs, Cloudbeds has positioned itself as the best choice for expanding online reach, which is critical in the current digital age.
Standout features & integrations:
Cloudbeds boasts an intuitive online reservation management system, robust reporting tools, and a unified property management system. Its standout integrations include popular global OTAs like Booking.com, Airbnb, and Expedia, as well as regional OTAs, ensuring a wider online reach for properties.
Pricing:
Pricing for Cloudbeds starts at $200 per month for small properties.
Pros:
- Robust integration with many global OTAs
- Unified property management system
- Efficient reservation and reporting tools
Cons:
- Pricing might be steep for small hotels
- The interface can be overwhelming due to many features
- The setup process may require time and training
4. SevenRooms - Best for personalized guest experiences
SevenRooms is a reservation and guest management platform designed for hospitality businesses. Its powerful data-driven tools allow for personalized and targeted guest experiences, standing out for companies focused on customer-centric operations.
Why I Picked SevenRooms:
SevenRooms caught my attention for its comprehensive and intuitive guest profiling and personalization features. It provides the best tools for creating tailored experiences for customer satisfaction and loyalty, setting it apart from many others.
Standout features & integrations:
SevenRooms' key features include detailed guest profiling, reservation management, and marketing automation. Furthermore, it integrates well with popular platforms like OpenTable, Facebook, and Google, adding value as a comprehensive guest experience tool.
Pricing:
Pricing for SevenRooms is available upon request.
Pros:
- Extensive guest profiling for personalized experiences
- Easy-to-use reservation management system
- Integrates with popular platforms for functionality
Cons:
- Pricing information is not readily available
- May have a steep learning curve for some users
- Some users may find the interface not as intuitive
5. innRoad - Best for end-to-end hotel management
innRoad is a feature-rich hotel management platform offering a broad array of tools from booking to billing, all under one roof. It is the ideal option for those who need a holistic solution to handle all aspects of hotel management.
Why I Picked innRoad:
I selected innRoad for its broad suite of features and how it consolidates all hotel management tasks into a single, accessible platform. Its ability to handle everything from reservations to reporting makes it an efficient choice for complete hotel management.
Standout features & integrations:
innRoad offers robust booking management, integrated payment processing, and detailed performance analytics. Notably, it also provides an interface with major online travel agencies (OTAs), POS systems, and Revenue Management Systems, making it a versatile addition to any hotel's toolkit.
Pricing:
innRoad's pricing is available upon request.
Pros:
- Comprehensive suite of hotel management tools
- Integrated payment processing
- Extensive integration capabilities with OTAs and other platforms
Cons:
- Pricing information is not immediately available
- The interface may seem complex for beginners
- Some users have noted the need for more customization options
6. SiteMinder - Best for high-conversion booking technology
SiteMinder is a guest acquisition platform designed for hotels to increase their visibility and reach more customers. Its core strength lies in high-conversion booking technology, making it an excellent choice for businesses seeking to maximize occupancy rates and revenue.
Why I Picked SiteMinder:
In choosing SiteMinder, I was primarily influenced by its track record of delivering high conversion rates. Its advanced booking engine, which efficiently translates web traffic into paying customers, sets it apart. For businesses that want to ensure high occupancy rates, SiteMinder is the go-to tool.
Standout features & integrations:
Key features of SiteMinder include its high-performance booking engine and channel management capabilities. SiteMinder integrates with numerous third-party platforms, including OTAs, GDS, hotel PMS systems, and popular social media channels.
Pricing:
SiteMinder's pricing begins from $40/user/month, and specific pricing information can be obtained directly from the provider.
Pros:
- High-conversion booking engine
- Broad set of integrations
- Effective channel management capabilities
Cons:
- Can be complex for beginners
- Customization options could be better
- Some users have reported occasional technical glitches
7. Checkfront - Best for multi-property management
Checkfront is a cloud-based business management software focused on simplifying the complexities of managing multiple properties. Given its comprehensive set of features and functions tailored for multi-location businesses, it excels in this niche.
Why I Picked Checkfront:
In making my selection, I compared various tools for their capacity to handle multi-property management. Checkfront stood out due to its comprehensive approach to this challenge, offering robust features that cater to this specific need. If you're managing multiple properties and looking for a tool to streamline the process, Checkfront would be a good choice.
Standout features & integrations:
Key features of Checkfront include its centralized online hotel booking system, inventory management, and robust reporting capabilities. Furthermore, it integrates well with a host of global OTAs, social media platforms, and payment gateways, expanding its reach and utility.
Pricing:
Checkfront pricing starts from $49/user/month. There is also a one-time setup fee of $199. This price includes all of Checkfront's comprehensive multi-property management features.
Pros:
- Comprehensive multi-property management features
- Robust reporting capabilities
- Numerous integrations with OTAs, payment gateways, and social media platforms
Cons:
- The interface can be slightly complicated for beginners
- Setup requires a considerable amount of time
- Customer service could be improved
8. SkyTouch - Best for cloud-based hotel operations
SkyTouch is a hotel management software designed to streamline operations, with a heavy focus on offering a comprehensive, cloud-based solution. As such, it's an excellent fit for hospitality businesses seeking an efficient and accessible platform to manage their operations.
Why I Picked SkyTouch:
I selected SkyTouch after a thorough examination of several platforms. The tool's dedication to providing a truly cloud-based solution for hotel operations makes it stand outfocusing. For businesses that prioritize accessibility and efficient operation management, I believe SkyTouch is an exceptional choice.
Standout features & integrations:
Some of the noteworthy features of SkyTouch are its property management system, sales and catering management, and detailed analytics. Additionally, it provides integrations with various platforms including online travel agencies, reputation management services, and customer relationship management (CRM) systems.
Pricing:
SkyTouch offers pricing upon request, as the cost varies depending on the specific requirements of each business.
Pros:
- Cloud-based system allows for anywhere, anytime access
- Broad range of features for comprehensive hotel management
- Variety of useful integrations with other platforms
Cons:
- Pricing isn't transparent and varies per business
- The user interface could be more intuitive
- Certain features may require a learning curve for new users
9. Little Hotelier - Best for small accommodation providers
Little Hotelier is a dedicated hotel management system for small businesses, such as bed and breakfasts (B&Bs), inns, hostels, motels, and small hotels. Its tailored features and simplified approach make it best suited for small accommodation providers that need a streamlined, user-friendly management tool.
Why I Picked Little Hotelier:
While selecting tools for this list, I was drawn to Little Hotelier for its focus on small businesses. The tool offers a well-balanced mix of simplicity and functionality, which sets it apart from many other hotel management tools. I believe Little Hotelier is "Best for small accommodation providers" because it considers the specific needs and limitations that these businesses often face.
Standout features & integrations:
Key features of Little Hotelier include a front desk system, a reservation system, and a robust reporting tool. Moreover, the platform integrates with various online booking services, payment gateways, and website builders, ensuring a cohesive management process for small accommodation providers.
Pricing:
Pricing for Little Hotelier starts from $94/user/month. Please note that this price can vary based on the business’s specific requirements.
Pros:
- Designed specifically for small accommodation providers
- Streamlined, user-friendly interface
- Broad integration possibilities with online booking and payment services
Cons:
- Higher starting price point than some competitors
- Lack of advanced features compared to more general hotel management tools
- May not be suitable for larger hotels or chains due to its focus on small businesses
10. eZee Reservation - Best for comprehensive reservation solutions
eZee Reservation is a fully-featured online booking engine that can be plugged into any hotel website. Its comprehensive reservation and booking management features make it particularly valuable for establishments that require a robust solution for handling reservations.
Why I Picked eZee Reservation:
When evaluating tools, eZee Reservation stood out due to its comprehensiveness regarding reservation management. The level of detail in its reservation features sets it apart from others. In my opinion, eZee Reservation is "Best for comprehensive reservation solutions" due to its full suite of tools to facilitate booking and reservation management.
Standout features & integrations:
Key features of eZee Reservation include real-time updates, a mobile-friendly hotel booking engine, and an intuitive backend interface. This system also integrates well with popular third-party platforms such as Expedia, Booking.com, and TripAdvisor, simplifying the reservation management process across multiple channels.
Pricing:
Pricing for eZee Reservation starts from $30/user/month. Additional costs may apply based on the specific needs of the business.
Pros:
- Comprehensive suite of reservation management features
- Integrations with popular booking platforms
- Real-time updates for reservation status
Cons:
- Learning curve may be steeper due to the comprehensive nature of the tool
- Starting price may be higher than simpler, less comprehensive solutions
- Some users report occasional software glitches that need troubleshooting
11. Hotelogix - Best for property management and distribution
Hotelogix is a cloud-based hotel management system that integrates various aspects of hotel operations, such as front desk, POS, and housekeeping, into one platform. It also features a comprehensive distribution system, making it an excellent choice for hotels requiring efficient property management and distribution.
Why I Picked HotelLogix:
In choosing tools for this list, I was impressed by Hotelogix's combination of property management features and distribution capabilities. Its two-pronged functionality is unique among the tools I considered, which is why I determined it to be the "Best for property management and distribution".
Standout features & integrations:
Hotelogix offers some significant features, such as a robust property management system, distribution capabilities, and a unified hotel operations platform. It also integrates with several popular platforms, including Booking.com, Expedia, and TripAdvisor, making room distribution and management more streamlined.
Pricing:
Hotelogix pricing starts from $50/user/month. This starting price considers the combined functionalities of property management and distribution.
Pros:
- Comprehensive property management system
- Efficient distribution capabilities
- Integration with major booking platforms
Cons:
- The breadth of features may introduce a steep learning curve
- The starting price might be higher than more single-function tools
- Some users have noted occasional system lags and bugs
12. Reservation Key - Best for user-friendly reservation interface
Reservation Key is a hotel reservation software that offers a host of booking management tools. Its interface is notably user-friendly, making it an excellent choice for those prioritizing ease-of-use in a reservation interface.
Why I Picked Reservation Key:
In selecting Reservation Key for this list, what stood out to me was its simple yet effective interface. The usability factor played a pivotal role in my decision. I determined it to be the "Best user-friendly reservation interface" because it simplifies the booking management process without sacrificing functionality.
Standout features & integrations:
Reservation Key’s standout features include its online booking engine, property management system, and automated emails. It also provides a multitude of integrations with platforms like Airbnb, Booking.com, and Expedia, which add considerable value for users.
Pricing:
Pricing for Reservation Key starts at $25/user/month. This is the starting price for access to the complete suite of tools offered by the software.
Pros:
- User-friendly interface
- Comprehensive booking management tools
- Integration with major booking platforms
Cons:
- Lacks some advanced features found in other tools
- Customer support could be improved, according to some users
- Design customization is limited
Other Hotel Reservation Software
Below is a list of additional hotel reservation software that I shortlisted, but did not make it to the top 12. Definitely worth checking them out.
- GraceSoft - Good for scalable solutions and integration with OTAs
- HiJiffy - Good for AI-powered guest communication
- IQware - Good for its comprehensive central reservation system
- Clock PMS+ - Good for their all-in-one hotel management solution
- Rezstream - Good for its efficient digital marketing services
- Lodgify - Good for property owners needing direct booking websites
- Hoteliga - Good for robust reporting and analytics
- Hotel Engine - Good for businesses seeking discounted rates
- Stayntouch PMS - Good for contactless check-in and check-out processes
- Infor HMS - Good for its versatile hospitality management suite
- Amadeus CRS - Good for large hotels in need of centralized reservation systems
- OPERA Cloud - Good for its extensive range of hotel management features
- mini Hotel - Good for small to medium-sized hotels requiring simple booking management
- Hospitable - Good for vacation rental automation
- Rate Hawk - Good for access to competitive hotel rates
What Are the Benefits of Using Hotel Reservation Software?
There are a number of benefits to using hotel reservation software, including:
- Increased Efficiency: The software can automate many tasks, such as check-in and check-out, sending reminders to guests, and generating reports. This means that your staff can spend more time attending to guests’ needs and less time on administrative tasks.
- Streamlined Operations: The software provides a single system for all your hotel operations, from reservations to billing. This means that there is less chance for mistakes and that all your data is in one place.
- Better Guest Experiences: The software can provide guests with up-to-date information about their reservations, such as room number and dining options. It can also send them reminders about their reservations and provide them with directions to the hotel.
- Greater Cost Savings: Automated tasks such as check-in and check-out can save staff time and reduce the need for overtime. In addition, the software can automate invoicing and reduce the need for human error.
How Much Does Hotel Reservation Software Cost?
How much does hotel reservation software cost?
That depends on the software. Some are expensive, while others are more affordable. Generally, you can expect to pay anywhere from $500 to $2,000 for a good quality program.
When shopping for hotel reservation software, be sure to consider the features that are important to you. Is customer support a must-have? How about online booking? Do you need the ability to manage multiple properties? Weigh your needs against the cost of the software to find the best fit for your business.
What Are the Key Features to Look for When Buying Hotel Reservation Software?
When you're shopping for hotel reservation software, it's important to keep the following features in mind:
- Ease of use: The software should be easy to navigate, so you can find the information you need quickly and easily.
- Customizable: The software should be customizable to meet your specific needs and requirements.
- Scalability: The software should be able to grow with your business, so you don't have to upgrade or replace it as your business expands.
- Reporting capabilities: The software should include robust reporting capabilities so you can track your business performance and see how you're doing.
- Integration capabilities: The software should be able to integrate with other systems, such as your accounting system, so you can get a complete picture of your business operations.
Other Hotel Reservation Software Reviews
- Channel Manager Software
- Front Desk Software
- Small Hotel Booking Software
- Booking Software
- Hotel Marketing Software
- Small Hotel Reservation System
- Hotel Upsell Software
Conclusion
In conclusion, the variety of hotel reservation software caters to various needs, each boasting unique strengths. Selection depends on your specific requirements and aligning these with the features of these software. Understanding your needs and making the right choice will help streamline hotel reservation management, drive efficiency, and improve guest experiences.