30 Best Hotel Management Software Reviewed in 2026
20 Best Hotel Management Software Shortlist
Here's my pick of the 20 best software from the 30 tools reviewed.
A hotel management system (HMS) is software designed to streamline and automate the day-to-day operations of a hotel, including reservations, billing, housekeeping, and guest management.
With my industry expertise to guide me, I surveyed 50+ hotel management software and made my top 10 recommendations for hoteliers from there. In this article, you'll find product reviews and rankings, key feature lists, and pricing comparisons.
Why Trust Our Software Reviews
Best Hotel Management Software Summary
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for hotel maintenance management | 30-day free trial available | From $35/user/month (billed annually) | Website | |
| 2 | Best for automated hotel operations | Free demo available | Pricing upon request | Website | |
| 3 | Best for internal hotel communication | Free 14-day trial + free plan + free demo available | From $29/month (billed annually) | Website | |
| 4 | Best for automated guest communication | Free demo available | Pricing upon request | Website | |
| 5 | Best for easy mobile check-in | Free demo available | Pricing upon request | Website | |
| 6 | Best for complete booking management | Free demo available | Pricing upon request | Website | |
| 7 | Best for integrating with third-party applications | Free demo available | From $5/user/month, (billed annually) | Website | |
| 8 | Best for small AirBNB & B&B establishments | 30-day free trial available | Pricing upon request | Website | |
| 9 | Best for independent hotels | Free demo available | From $150/user/month | Website | |
| 10 | Best for hotel revenue optimization | Free demo available | Pricing upon request | Website | |
| 11 | Best for personalized guest profiles | Free demo available | Pricing upon request | Website | |
| 12 | Best for predictive maintenance | Free demo available | Pricing upon request | Website | |
| 13 | Best for cloud-based property management | Free demo available | From $85/user/month (billed annually) | Website | |
| 14 | Best for all-in-one booking engine | Free demo available | From $30/user/month | Website | |
| 15 | Best for automated upselling | Free demo available | From $95/user/month (billed annually) | Website | |
| 16 | Best for mobile-first operations | Free demo available | Pricing upon request | Website | |
| 17 | Best for automated channel management | Free demo available | Pricing upon request | Website | |
| 18 | Best for integrated booking engine | Free trial available | From $59/month | Website | |
| 19 | Best for customizable modules | Free demo available | From $200/user/month | Website | |
| 20 | Best for guest engagement tools | Free demo available | From $80/user/month | Website |
-
Little Hotelier
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.5 -
roommaster
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.2 -
Roomstay Hotel Booking Engine
Visit Website
Best Hotel Management Software Reviews
Here are my comparative reviews of leading solutions for hotel management software, including what each does best, why I picked these vendors for my list, and pros and cons of each too.
Running a hotel means keeping rooms, kitchens, pools, and back-of-house assets in reliable shape, and that’s where your facilities team can use Click Maint CMMS to stay on top of maintenance. Built for hospitality—including hotels, resorts, and casinos—it centralizes work orders, preventive schedules, and parts inventory while helping you document compliance for safety and audits. If you want fewer breakdowns and faster responses to guest-impacting issues, you’ll find tools for tasks like pool water checks, kitchen equipment upkeep, and even security system inspections.
Who is Click Maint CMMS Best For?
Click Maint CMMS supports facilities and maintenance teams at small to mid-sized hotels that need structured tools to manage and schedule maintenance tasks. It fits properties that require centralized oversight of work orders, preventive maintenance, and equipment tracking to support reliable operations.
Why I Picked Click Maint CMMS
I picked Click Maint CMMS for hotels because it tackles guest-facing maintenance with guest-initiated work orders your team can track in real time and prioritize by impact. You also get preventive maintenance scheduling and inspections across rooms, kitchens, and amenities, so you can keep HVAC, F&B equipment, and common areas on a clear cadence with audit-ready records. For properties with pools and spas, built-in water chemistry tracking and calibration checks help you document safe operations. Together, these features help you respond faster to issues and reduce surprise outages that affect stays.
Click Maint CMMS Key Features
In addition to those highlights, you get practical tools your team can use across rooms, amenities, and properties.
- Parts inventory management: You can track spares and supplies so your techs have the right parts on hand for room repairs, kitchens, and amenities.
- Compliance documentation: Your team can log maintenance work and safety checks to support compliance requirements and prepare for inspections.
- Centralized maintenance records: You keep maintenance schedules, histories, and asset details in one place, reducing back-and-forth and missed details.
- Back-of-house asset coverage: You can manage upkeep for equipment across kitchens, laundry, and building systems alongside guest-facing areas.
Click Maint CMMS Integrations
Integrations include various business systems, such as Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM) systems, and Human Resources Information Systems (HRIS).
Pros and Cons
Pros:
- Mobile access enables technicians to manage tasks on the go
- Accommodates hospitality businesses of all sizes
- Automated preventative maintenance scheduling
Cons:
- Only for the maintenance aspect of hotel management
- Reporting capabilities may be limited
Built for modern hospitality teams, Mews gives you a cloud PMS that automates tasks and guest touchpoints from booking to check‑out. You get embedded payments, self‑service check‑in with digital keys, and multi‑property oversight, plus built‑in tools like a booking engine, housekeeping, POS, and an open marketplace for integrations. If you want to cut manual work and deliver a smoother guest journey without piecing together disparate systems, this helps you do that.
Who is Mews Best For?
Mews supports hotel operations and property management teams at small to mid-sized and larger hospitality businesses that need a cloud-native platform to automate daily workflows like reservations, check-in/out, housekeeping, and billing. It fits hotels, hostels, serviced apartments, and multi-property groups focused on reducing manual tasks and improving operational efficiency across departments.
Why I Picked Mews
I picked Mews for multi-property operations because it gives you true portfolio control where it counts. You get centralized rate management with bulk updates, so your team can apply pricing and restrictions across hotels in one move rather than repeating changes property by property. Unified reporting across the portfolio helps you compare performance and spot issues quickly. And for sales and ops, multi-property reservation tools handle group bookings and cross-property stays from one place, which cuts manual handoffs during busy periods.
Mews Key Features
In addition to multi-property controls, you also get core tools your team can use day to day.
- Housekeeping mobile app: iOS/Android app to update room status in real time, post minibar charges, and log lost-and-found items linked to reservations.
- Digital Key: Mobile or wallet-based keys let guests unlock rooms via smartphone, with Bluetooth or wallet pass access and optional key sharing after online check-in.
- Booking engine: Direct booking module for your website with real-time rates and availability, plus the option to add products and services during the booking flow.
- Embedded payments: PCI DSS–compliant, tokenized, one-click payments across the guest journey with automatic reconciliation and support for virtual cards and refunds.
Mews Integrations
Integrations include Booking.com, Expedia, SiteMinder, D-EDGE, Amadeus iHotelier, Atomize, RoomPriceGenie, QuickBooks Online, Sage Intacct, and TrustYou. Mews also provides an open API for custom integrations.
Pros and Cons
Pros:
- Supports multi-property centralized management
- Over 1,000 third-party software integrations
- Extensive PMS automates hotel operations
Cons:
- Limited multi-property pricing transparency
- Occasional issues with third-party integrations
For hotel operators juggling front desk, housekeeping, and maintenance, this mobile platform gives your team scheduling, a GPS-enabled time clock, digital checklists and forms, and in-app chat in one place. You can assign and track room cleaning and other tasks in real time, log issues from the floor, deliver mobile training, and keep SOPs in a central knowledge base so every shift runs the same playbook. If you want to tighten daily operations and lift guest service with a tool your deskless staff can use on the go, it’s built for hospitality teams.
Who is Connecteam Best For?
Connecteam supports hotel operations and HR teams at small to mid-sized properties that need structured internal communication and workforce coordination tools. It fits hotels, resorts, and multi-location hospitality businesses that require centralized messaging, task alignment, and staff engagement across shifts and departments.
Why I Picked Connecteam
I picked Connecteam for hotels because its communication tools address the day-to-day coordination you need across front desk, housekeeping, and maintenance. In-app chat supports 1:1 and group messaging so your team can resolve issues and handoffs quickly on the go. Targeted updates and announcements with read confirmations help you send shift- or role-specific notices—like VIP arrivals or room-out-of-order alerts—and confirm the right people saw them. A built-in knowledge base keeps SOPs and policies in one place, so staff always have the latest guidance on their phones.
Connecteam Key Features
In addition to the communication tools, you get hands-on operations features your property can rely on day and night.
- Employee Scheduling: Build and publish rosters with open shifts, auto-scheduling, and user shift replacements—optionally with admin approval—and send mobile notifications to keep coverage tight.
- Time Clock with GPS/geofencing: Let staff clock in/out from mobile, restrict punches to set locations, and auto-generate digital timesheets for payroll.
- Forms & Checklists: Create digital housekeeping checklists, inspections, and read-and-sign forms your team completes on the floor from their phones.
- Quick Tasks (Task Management): Assign one-off or recurring tasks with due dates, subtasks, notes, and file attachments, and track completion in real time.
Connecteam Integrations
Integrations include QuickBooks, RUN Powered by ADP, Gusto, Paychex, Xero, Lightspeed POS, Wix Bookings, Square, Shopify POS, and Clover. An API is available for custom integrations.
Pros and Cons
Pros:
- Efficient time tracking & task assignment
- Perfect for on-the-go mobile access
- Excellent features for staff communication
Cons:
- Limited advanced hotel management features
- Limited customization options
For hoteliers and property managers looking to improve operations and enhance guest experiences, Cloudbeds provides a user-friendly platform that integrates property management, channel management, and revenue management. This solution caters to various hotel types and sizes, ensuring you have the tools necessary to manage your property effectively. With its seamless integration with popular online travel agencies and dedicated customer support, Cloudbeds helps you tackle operational challenges and boost guest satisfaction.
Who is Cloudbeds Best For?
Cloudbeds supports hotel operations and property management teams at small to mid-sized and multi-location hospitality businesses that need tools to automate guest communication alongside reservations and operations. It fits hotels, hostels, and lodging groups focused on centralizing guest messaging, confirmations, and automated touchpoints within a unified cloud-based management platform.
Why I Picked Cloudbeds
I picked Cloudbeds for its ability to unify hotel operations through an all-in-one platform that integrates property management, channel management, and booking engine functionalities. This integration allows you to manage reservations and guest communications effortlessly, ensuring a seamless experience for both your team and guests. With features like automated guest communication and real-time inventory synchronization, Cloudbeds helps you avoid overbooking and optimize pricing strategies. The customizable reporting tools provide valuable insights into your property's performance, enabling you to make informed decisions that enhance operational efficiency and guest satisfaction.
Cloudbeds Key Features
In addition to its unified platform, Cloudbeds offers several features that can further enhance your hotel's operations.
- Automated Guest Communication: This feature allows you to send personalized messages and reminders to guests, improving communication and enhancing their overall experience.
- Real-Time Data Insights: With access to live data, you can make informed decisions quickly, optimizing operations and increasing revenue.
- Integrated Payment Solutions: Cloudbeds streamlines payment processes with automated billing and multi-currency support, simplifying transactions for both you and your guests.
- Mobile Device Integration: Staff can manage tasks and update information on the go, increasing efficiency and ensuring that your team stays connected no matter where they are.
Cloudbeds Integrations
Integrations are not publicly listed.
Pros and Cons
Pros:
- Scalable for a range of property sizes (inns to large hotels)
- Strong integration with OTAs and distribution channels
- Cloud‑based all‑in‑one system (PMS + channel manager + booking)
Cons:
- Mobile app/features are somewhat limited in some markets
- Reporting and analytics tools lack depth/customisation
For those looking to elevate their hotel operations and guest experiences, Canary Technologies offers a solution tailored to your needs. With features such as mobile check-in, self-service kiosks, and AI-powered guest messaging, it caters to independent hotels, hotel groups, and vacation rentals. This platform can help you streamline tasks, reduce fraud, and foster personalized interactions with guests.
Who is Canary Technologies Best For?
Canary Technologies supports hotel operations and front-desk teams at small to mid-sized properties that need streamlined, mobile-friendly check-in processes. It fits hotels and resorts focused on enhancing guest arrival experiences through simplified digital workflows without heavy technical complexity.
Why I Picked Canary Technologies
I picked Canary Technologies for its ability to modernize hotel operations through AI-driven solutions. With features like mobile check-in and automated guest messaging, this platform simplifies tasks for your team while enhancing guest interactions. The inclusion of digital tipping and smart checkout not only personalizes the guest experience but also allows your staff to focus more on service quality. For any hotelier looking to boost revenue and improve operations, Canary offers a compelling approach.
Canary Technologies Key Features
In addition to the features that initially caught my attention, Canary Technologies offers a host of other functionalities that enhance your hotel management operations:
- Guest Management System: This feature facilitates mobile check-in, tablet registration, and self-service kiosks, streamlining the check-in process for both guests and staff.
- Guest Engagement Tools: Includes guest messaging, dynamic upselling, and a digital compendium, which enhance guest interaction and satisfaction.
- Departure Solutions: Features digital tipping and smart checkout options, which make the departure process smoother and more efficient.
- AI Integration: Offers AI-driven guest messaging, voice assistance, and web chat capabilities to enhance communication with your guests.
Canary Technologies Integrations
Integrations include Amadeus, Maestro, Skytouch, Choice Advantage, HiRUM, Shift4 Payments, IQware, Oracle Hospitality, InnQuest, RoomKey, innRoad, Booking.com, Cloudbeds, BookingCenter, and Alice.
Pros and Cons
Pros:
- Digital tipping options
- Dynamic upsells to increase additional revenue
- Contactless check-in enhances guest convenience
Cons:
- Limited integration options with certain property management systems
- Occasional technical glitches
Independent hoteliers who want fewer tabs and vendors can manage reservations, rates, and guest communications in one place with ResNexus—combining a PMS, booking engine, and direct OTA connections to Expedia, Booking.com, and Airbnb. You’ll also get built-in email and text marketing, reputation tools, payments, and yield-based pricing, plus channel management that helps prevent double bookings and options like travel protection. If your team wants to grow direct reservations while keeping daily work manageable from a single login, it brings the essentials together.
Who is ResNexus Best For?
ResNexus supports hotel operations and property management teams at small to mid-sized hospitality businesses that need comprehensive booking and reservation management tools. It fits hotels, inns, campgrounds, and vacation rental operators that require an all-in-one platform to manage reservations, guest communication, rates, and availability across direct and OTA channels.
Why I Picked ResNexus
I picked ResNexus as best for comprehensive booking management because it pairs a direct OTA channel manager with a strong first-party booking engine so you can control every reservation source in one workflow. With direct connections to Expedia, Booking.com, and Airbnb, plus real-time sync of rates and availability, your team can reduce double bookings and keep parity across channels. The booking engine supports mobile-friendly direct reservations, upsells and packages, abandoned cart reminders, and automated confirmations via email and text to help you capture and keep more bookings. I also appreciate that it includes yield/dynamic pricing tools so you can adjust rates across channels from the same system when demand shifts.
ResNexus Key Features
In addition to the booking and channel tools above, you get operational and guest-facing features your team can use daily.
- Housekeeping Management: You can track room status for cleans and turnovers, set customizable checklists, and use arrival/departure timelines to prioritize work.
- Integrated Credit Card Processing: You can accept all major cards with EMV-certified readers and PCI-compliant processing tied directly to your PMS.
- Reporting and QuickBooks Export: You can access built-in operational and marketing reports and export your financials to QuickBooks for accounting.
- Travel Protection Add-ons: You can offer travel protection during checkout as an optional add-on to each reservation.
ResNexus Integrations
Integrations include Airbnb, Booking.com, Expedia, Google Hotel Ads, Tripadvisor, Vrbo, STR, PriceLabs, Lightspeed Restaurant POS, and QuickBooks.
Pros and Cons
Pros:
- Multi-source automated booking sync
- Automated booking sync for major OTAs
- Automated email & SMS marketing
Cons:
- Slight learning curve for advanced features
- Costly for small boutique businesses
For hotels, motels, inns, vacation rentals, hostels, and campgrounds, this cloud PMS unifies front desk, rates, housekeeping, built-in accounting, and a commission-free booking engine. You get contactless self check-in, automation for routine tasks, and 150+ integrations—from payments to accounting—to reduce manual work and capture more direct revenue. Your team also gains group tools, real-time housekeeping status, and reporting for quicker, more confident decisions.
Who is WebRezPro Best For?
WebRezPro supports hotel operations and property management teams at small to mid-sized and multi-location hospitality businesses that need a cloud-based property management system with broad third-party integration support. It fits hotels, motels, inns, vacation rentals, and similar lodging providers that require centralized reservation, check-in/out, accounting, and external application connectivity across their operations.
Why I Picked WebRezPro
I picked WebRezPro if you want a PMS that plugs into the rest of your hotel tech without workarounds. You can connect channel managers/OTAs/GDS so inventory, rates, and reservations are controlled in the PMS, with availability pushed out and bookings sent back automatically. Payment gateway integrations let your team accept cards directly in the PMS—removing a separate terminal and speeding check-in/check-out. For on‑property spend, POS integrations post restaurant charges to guest folios in real time after verifying guest status and room details.
WebRezPro Key Features
In addition to integrations, you’ll find practical PMS features your team can put to work right away.
- Commission-free booking engine: An integrated booking engine inside the PMS with no commissions.
- Contactless self check-in: A contactless self check-in option your team can offer and manage in the PMS.
- Real-time housekeeping status: Live room-status updates your front desk, and housekeeping teams can see as they happen.
- Built-in accounting: Accounting functions built directly into the system.
WebRezPro Integrations
Integrations include Airbnb, Booking.com, Expedia, Vrbo, SiteMinder, Stripe, Shift4 Payments, QuickBooks Online, Xero, and Duetto; an API is also available for custom integrations.
Pros and Cons
Pros:
- Wide range of hospitality management features
- Mobile app for easy access
- Extensive third-party integration capabilities
Cons:
- Customer support can be improved
- Smaller establishments might not utilize all features
For small property owners seeking to enhance their business operations, Little Hotelier provides a specialized hotel management solution that simplifies daily tasks and improves guest experiences. Tailored for small hotels, bed and breakfasts, and guesthouses, it offers a combination of a channel manager, direct booking engine, and guest engagement tools. With integration across over 450 booking channels, it aids in boosting occupancy rates and offers insights for revenue growth, making it a smart choice for those desiring efficient management without complexity.
Who is Little Hotelier Best For?
Little Hotelier supports owners and operations teams at small B&Bs, inns, and Airbnb-style lodging businesses that need a property management system tailored to smaller portfolios. It fits hospitality operators with limited staff who require straightforward tools for reservations, guest management, and availability tracking within a single, integrated platform.
Why I Picked Little Hotelier
I picked Little Hotelier for its exceptional fit with small Airbnb and B&B establishments, offering a robust suite of features that cater specifically to their unique needs. The Channel Manager is particularly valuable, allowing you to manage bookings across over 450 channels, ensuring you never miss an opportunity to fill a room. Additionally, the Direct Booking Engine enhances your online presence and encourages direct reservations, boosting your revenue without incurring hefty commission fees. Furthermore, its Property Management System simplifies daily operations, from automating guest communications to processing payments, making it an indispensable tool for small property owners seeking to streamline their business.
Little Hotelier Key Features
In addition to its exceptional fit for small Airbnb and B&B establishments, Little Hotelier offers a range of features that enhance your hotel management experience.
- Mobile App: Manage your property on-the-go, allowing you to oversee bookings, check-ins, and guest communications from your smartphone.
- Reporting and Analytics: Access detailed reports and analytics to gain insights into your property's performance and make data-driven decisions.
- Front Desk System: Simplify daily operations with a user-friendly front desk interface that handles reservations, check-ins, and check-outs seamlessly.
- Automated Emails: Enhance guest communication by scheduling personalized emails for booking confirmations, pre-arrival information, and post-stay feedback.
Little Hotelier Integrations
Integrations include SiteMinder, PayPal, Stripe, Xero, QuickBooks, MailChimp, Google Analytics, TripAdvisor, Booking.com, and Expedia.
Pros and Cons
Pros:
- Real-time sync prevents overbookings and errors
- Direct booking engine boosts revenue
- Good onboarding assisstance
Cons:
- Lacks advanced features for larger properties
- Mobile app has minor usability issues
For those seeking to streamline operations and improve guest experiences, innRoad's cloud-based hotel management software offers a tailored solution. Ideal for independent hotels, inns, and BnBs, this platform provides a suite of tools including a property management system, booking engine, and revenue management. By integrating with major online travel agents, you can increase direct bookings and enhance revenue, supported by user-friendly features and reliable customer support.
Who is innRoad Best For?
innRoad supports operations and revenue teams at independent hotels and small hospitality groups that need a property management system designed for standalone properties. It fits hotels and similar lodging businesses that require straightforward tools for reservations, front-desk operations, and rate management without enterprise-level complexity.
Why I Picked innRoad
I picked innRoad because it offers a tailored solution specifically for independent hotels, with features that directly address the unique challenges these establishments face. The cloud-based Property Management System (PMS) allows you to manage operations from any device, ensuring flexibility and ease of access. The direct booking engine is particularly beneficial, as it reduces reliance on third-party platforms and increases revenue by enabling direct reservations through your hotel’s website. Additionally, the channel management feature syncs rates and availability across various booking channels in real-time, minimizing the risk of overbooking and ensuring seamless distribution.
innRoad Key Features
In addition to the features already mentioned, innRoad offers several other tools that can enhance your hotel's operations.
- Guest Management System: This feature allows you to manage guest profiles and preferences, ensuring personalized service and enhancing guest satisfaction.
- Mobile Access: With mobile access, you can manage your hotel's operations on-the-go, enabling real-time updates and management from any location.
- Analytics and Reporting: innRoad provides detailed analytics and reporting tools that help you track performance metrics and make informed business decisions.
- Payment Processing: The integrated payment processing feature allows you to handle transactions seamlessly, offering convenience and security for both your guests and your team.
innRoad Integrations
Integrations include Google Booking Links, RemoteLock, QuickBooks Online, QuickBooks Desktop, Lightspeed Restaurant L-Series, Akia, and an open API for custom integrations.
Pros and Cons
Pros:
- Robust reporting & analytics for revenue and occupancy
- Built‑in booking engine to drive direct reservations
- Channel management syncing rates/inventory with OTAs
Cons:
- Not suited for large chains
- User interface feels outdated and less intuitive
For independent hotels, groups, and B&Bs, roommaster brings your PMS, commission-free booking engine, channel manager, and payments into one place. You get guest-facing tools like an AI concierge and mobile app alongside automation for reservations, front desk, housekeeping, and messaging. Revenue intelligence and 100+ integrations help you set pricing, accept payments, and run daily operations without piecing together separate systems.
Who is roommaster Best For?
roommaster supports hotel operations and revenue management teams at independent and group hospitality businesses that need tools to optimize pricing and revenue alongside core property management workflows. It fits small to mid-sized hotels, B&Bs, and boutique properties that require integrated revenue optimization, dynamic pricing, and centralized operational oversight.
Why I Picked roommaster
I picked roommaster for hotel revenue optimization because its AI pricing engine reads current market conditions and suggests optimal rates to protect occupancy and ADR. You can automate pricing updates with data-backed recommendations instead of manual changes. Its channel manager syncs rates and availability across hundreds of OTAs and GDS in real time to keep parity and reduce overbookings. Together, dynamic pricing and tight distribution control help your team sell the right rate to the right guest on every channel.
roommaster Key Features
In addition to the revenue tools I highlighted, you get practical PMS features your team will rely on every day.
- Housekeeping Management: Coordinate schedules and track room status from the PMS to keep turns on pace.
- Guest Profiles & Automated Messaging: Centralize guest profiles and trigger personalized communications across the stay to standardize touchpoints.
- Mobile Guest App & Digital Check-in: Offer a guest-facing app for hotel services and contactless digital check-in to reduce front-desk queues.
- Payments & Automated Billing: Use secure, PCI-compliant payment processing with automated billing built into the PMS
roommaster Integrations
Integrations include AdriaScan, Amadeus, Flip.to, H&L POS, HOTELITIX, STAAH, Sage, Triptease, ampliphi, and 3CX. An API is available for custom integrations.
Pros and Cons
Pros:
- Includes tools for revenue optimization and dynamic pricing
- Easy integration with OTAs and direct website booking
- Prevents overbooking through channel management
Cons:
- The interface may feel outdated to some users
- Limited customization for reporting templates
New Product Updates from roommaster
Introducing the New Unified roommaster Platform
roommaster has rebranded to unify its offerings into one platform, emphasizing AI-powered hotel management. For more information, visit roommaster's official site.
.
Opera PMS is a property management system designed for hotels that need advanced control over operations, distribution, and guest services. It’s a strong fit for large hotels, resorts, and multi-property groups that require enterprise-level features and integrations. Opera PMS helps teams manage complex workflows, centralize data, and adapt to changing guest expectations.
Who is Opera PMS Best For?
Opera PMS supports IT and operations leaders at mid-sized to enterprise hospitality organizations that need detailed guest profile management across properties. It fits hotels and resort groups that require centralized systems to personalize guest experiences and coordinate data across multi-property or global operations.
Why I Picked Opera PMS
I chose Opera PMS because it delivers enterprise-grade property management for hotels that need advanced operational control. The platform supports complex room inventory management and centralized reservations, which are essential for large properties and multi-property groups. I also appreciate its built-in tools for managing group bookings and automating rate distribution across multiple channels. These features make Opera PMS a strong choice for hotels that require scalable, centralized solutions to handle high guest volumes and diverse operational needs.
Opera PMS Key Features
Some other features in Opera PMS that stand out for hotel teams include:
- Mobile Housekeeping App: Staff can update room status and report maintenance issues directly from their mobile devices.
- Guest Profile Management: Store and access detailed guest preferences, history, and communication records in one place.
- Customizable Reporting Tools: Generate operational, financial, and occupancy reports tailored to your property’s needs.
- Integrated Point-of-Sale (POS): Connect restaurant, bar, and retail transactions directly to guest folios and the PMS.
Opera PMS Integrations
Integrations are not publicly listed.
Pros and Cons
Pros:
- Offers detailed guest profile and history tracking
- Supports complex rate and inventory structures
- Handles multi-property management from a single dashboard
Cons:
- Interface can feel outdated compared to newer tools
- Some users report slow customer support response
IBM Maximo Hospitality brings enterprise-level asset management and maintenance tools to hotels and resorts with complex facilities. This platform is well-suited for hospitality teams that need to track, maintain, and optimize everything from HVAC systems to guest room equipment. It helps hotels reduce downtime, extend asset life, and keep operations running smoothly across large or multi-site properties.
Who is IBM Maximo Hospitality Best For?
IBM Maximo Hospitality supports facilities and operations leaders at large hotel groups and enterprise hospitality organizations that need predictive maintenance capabilities. It fits properties with complex physical assets that require data-driven maintenance planning and centralized oversight across multiple locations.
Why I Picked IBM Maximo Hospitality
What sets IBM Maximo Hospitality apart is its focus on asset management and maintenance for hotels with complex infrastructure. The platform lets you schedule preventive maintenance, track work orders, and monitor asset performance in real time. I picked it because it gives hotel teams the tools to manage everything from elevators to HVAC systems, all from a centralized dashboard. This level of control helps reduce unexpected downtime and supports a more reliable guest experience.
IBM Maximo Hospitality Key Features
In addition to its asset management strengths, IBM Maximo Hospitality offers several other features for hotel operations:
- Mobile Work Management: Staff can receive, update, and close work orders directly from their mobile devices.
- Inventory and Spare Parts Tracking: Monitor stock levels and usage of maintenance supplies and replacement parts.
- Automated Compliance Management: Track regulatory requirements and automate documentation for inspections and audits.
- Asset Lifecycle Analytics: Analyze asset performance data to support capital planning and replacement decisions.
IBM Maximo Hospitality Integrations
Integrations are not publilcy listed.
Pros and Cons
Pros:
- Offers mobile access for field technicians
- Supports preventive and predictive maintenance scheduling
- Tracks asset condition with real-time monitoring
Cons:
- Limited hospitality-specific templates or workflows
- High implementation and licensing costs
RMS Cloud offers a cloud-based property management system built for hotels, resorts, and multi-property groups that want to automate daily operations and optimize revenue. The platform stands out for its dynamic pricing engine and automation tools that help teams adjust rates and manage bookings in real time. It’s a strong fit for properties looking to centralize operations, streamline guest communications, and adapt quickly to changing demand.
Who is RMS Cloud Best For?
RMS Cloud supports hotel operations and revenue management teams at small to large hospitality businesses that need a cloud-based property management system with dynamic pricing and automation. It fits hotel groups, resorts, and multi-location lodging providers that require unified reservation, rate optimization, and operational workflows across properties.
Why I Picked RMS Cloud
What sets RMS Cloud apart is its focus on cloud-based property management with dynamic pricing and automation. I picked it because the platform’s dynamic pricing engine lets hotels automatically adjust rates based on occupancy, demand, and market trends. RMS Cloud also offers automation tools for tasks like guest messaging, housekeeping updates, and reservation management. These features help hotel teams respond quickly to changing conditions and reduce manual work across departments.
RMS Cloud Key Features
In addition to its automation and pricing tools, I also found these features worth noting:
- Online Booking Engine: Accept direct reservations from your website with real-time availability and rate updates.
- Multi-Property Management: Manage multiple properties, locations, or brands from a single dashboard.
- Customizable Guest Portal: Let guests check in online, update details, and access booking information before arrival.
- Integrated Point of Sale (POS): Process charges for food, beverage, and other services directly within the platform.
RMS Cloud Integrations
Integrations include 4Wifi, 934 Systems, AB Web Developers, AdriaScan, Advance, Agoda, AI-menu, Airbnb, Akkom, and AlcoCups.
Pros and Cons
Pros:
- Guest portal supports online check-in and updates
- Multi-property dashboard manages several locations
- Dynamic pricing engine adjusts rates automatically
Cons:
- Training resources are mostly video-based only
- Occasional delays in customer support response
ThinkReservations is designed for independent hotels, inns, and boutique properties that want a unified approach to reservations and property management. The platform combines a direct booking engine, channel management, and payment processing in one system. It helps smaller hospitality businesses simplify daily operations and capture more direct bookings without juggling multiple tools.
Who is ThinkReservations Best For?
ThinkReservations supports hotel operations and revenue teams at independent and small hospitality businesses that need an all-in-one booking engine and property management system. It fits standalone hotels, inns, and B&Bs that require centralized reservation, rate management, and guest service workflows without multiple disjointed tools.
Why I Picked ThinkReservations
For independent hotels and boutique properties, having an all-in-one booking engine and property management system is a major advantage. ThinkReservations brings together direct online booking, channel management, and payment processing in a single platform. I picked it because it lets hotel teams manage reservations, availability, and guest communications without switching between different systems. This unified approach helps smaller properties stay organized and focus on delivering a smooth guest experience.
ThinkReservations Key Features
Some other features that make ThinkReservations useful for hotel teams include:
- Automated Rate Management: Adjust rates automatically based on occupancy, season, or custom rules.
- Gift Certificate Sales: Sell and manage digital or physical gift certificates directly through the platform.
- Customizable Reporting Tools: Generate detailed reports on revenue, occupancy, and guest data.
- Integrated Housekeeping Management: Assign, track, and update room cleaning tasks in real time.
ThinkReservations Integrations
Integrations include RemoteLock, OpenKey, Lynx, AruvoTV, Google Hotel Ads, TripTease, CartStack, TrustYou, Stash Hotel Rewards, and TakeUp.
Pros and Cons
Pros:
- Automated rate management for seasonal pricing
- Integrated gift certificate sales and tracking
- Channel manager syncs rates with OTAs instantly
Cons:
- Payment processing limited to selected providers
- No mobile app for on-the-go management
RoomRaccoon brings together property management, booking, and automated upselling in one platform designed for independent hotels and boutique properties. The system is built for hoteliers who want to boost revenue by offering targeted upgrades and extras throughout the guest journey. Its all-in-one approach helps teams manage reservations, payments, and guest communications without juggling multiple tools.
Who is RoomRaccoon Best For?
RoomRaccoon supports hotel operations and revenue teams at small to mid-sized hospitality businesses that need tools to automate upselling of services and room upgrades. It fits independent hotels, guesthouses, and similar lodging providers that require integrated upsell workflows alongside reservation and guest management functions.
Why I Picked RoomRaccoon
RoomRaccoon stands out for its all-in-one approach that combines hotel management with automated upselling. I picked it because the platform’s upsell engine lets hotels offer room upgrades, add-ons, and extras directly to guests before and during their stay. The system also centralizes booking management and payment processing, so teams can handle reservations and revenue opportunities from a single dashboard. This focus on automated upselling helps hotels capture more revenue without adding manual work for staff.
RoomRaccoon Key Features
Some other features that caught my attention include:
- Channel Manager: Sync room availability and rates across multiple OTAs and booking channels in real time.
- Automated Invoicing: Generate and send invoices automatically for reservations, extras, and payments.
- Housekeeping Management: Assign tasks, track room status, and update cleaning schedules from a centralized dashboard.
- Document Scanner: Capture guest IDs and documents directly into the system for faster check-in and compliance.
RoomRaccoon Integrations
Integrations include PriceLabs, Akia, GuestRevu, Booking.com, Google Hotel Ads, Lightspeed, Xero, Mailchimp, Siteminder, and Stripe.
Pros and Cons
Pros:
- Channel manager syncs rates with major OTAs
- Housekeeping module updates room status instantly
- Automated upsell engine increases ancillary revenue
Cons:
- No built-in loyalty program management
- Mobile app offers fewer features than desktop
HotelKey offers a cloud-based property management system built for hotels that want mobile-first operations and real-time control. The platform is designed for owners and managers of independent hotels, motels, and multi-property groups who need to coordinate front desk, housekeeping, and reservations from anywhere. Its mobile tools help teams handle check-ins, room assignments, and guest requests without being tied to a desktop.
Who is HotelKey Best For?
HotelKey supports hotel operations and front-desk teams at small to mid-sized hospitality businesses that need mobile-first tools for daily property management and service delivery. It fits hotels, resorts, and multi-location lodging providers that require staff mobility and cloud-based access to reservations, housekeeping, and guest services.
Why I Picked HotelKey
What sets HotelKey apart is its focus on cloud-based property management with mobile-first operations. I picked it because the platform’s mobile apps let staff manage check-ins, housekeeping, and room status updates directly from their phones or tablets. The system also supports real-time updates across devices, so teams can coordinate guest services and room assignments without delays. This approach is especially useful for hotels that want to keep operations flexible and responsive, even when staff are away from the front desk.
HotelKey Key Features
Some other features that make HotelKey appealing include:
- Multi-Property Management: Manage multiple properties and locations from a single dashboard.
- Direct Booking Engine: Accept direct reservations through a branded booking portal.
- Rate and Inventory Management: Adjust rates and room availability across channels in real time.
- Integrated Point of Sale (POS): Process restaurant, bar, or retail transactions within the same system.
HotelKey Integrations
Integrations include QuickBooks, Sage, GuestTek, Revinate, TrustYou, Dormakaba, Adyen, Stripe, Elavon, and FreedomPay.
Pros and Cons
Pros:
- Real-time rate and inventory updates across channels
- POS module handles restaurant and retail sales
- Direct booking engine integrates with hotel websites
Cons:
- Some integrations require additional setup fees
- Group booking management features are basic
Hotelogix is designed for hoteliers who want an all-in-one property management system with automated channel management. The platform suits independent hotels and small groups looking to reduce manual work and avoid overbookings by syncing rates and inventory across OTAs in real time. Its unified dashboard helps teams handle reservations, housekeeping, and distribution from a single place.
Who is Hotelogix Best For?
Hotelogix supports hotel revenue and operations teams at small to mid-sized hospitality businesses that need automated channel management to synchronize rates and availability across distribution partners. It fits hotels, B&Bs, and multi-location properties that require consolidated control over online travel agency connectivity and bookings alongside core property management workflows.
Why I Picked Hotelogix
Hotelogix stands out for its all-in-one PMS that includes automated channel management, which is essential for hotels juggling multiple online distribution channels. I picked it because the system automatically syncs rates and inventory across OTAs, reducing the risk of double bookings and manual errors. The platform’s unified dashboard lets teams manage reservations, housekeeping, and distribution from one place, making daily operations more coordinated. This setup is especially useful for independent hotels and small groups that want to simplify their tech stack and keep everything connected.
Hotelogix Key Features
Some other features that make Hotelogix useful include:
- Front Desk Module: Manage check-ins, check-outs, and guest folios from a visual calendar.
- Housekeeping Management: Track room status, assign cleaning tasks, and update availability in real time.
- Integrated Point of Sale (POS): Process restaurant, bar, and spa charges directly to guest accounts.
- Customizable Reporting: Generate operational, financial, and occupancy reports with flexible filters.
Hotelogix Integrations
Integrations include AxisRooms, Staah, SiteMinder, Xero, Tally, Assa Abloy, Oracle Hospitality, PayPal, Stripe, and Mailchimp.
Pros and Cons
Pros:
- Multi-currency support for international properties
- POS module supports restaurant and spa billing
- Housekeeping dashboard updates room status instantly
Cons:
- No built-in guest feedback or survey tools
- Reporting filters are less flexible than competitors
Minihotel offers a cloud-based PMS with a built-in booking engine, making it a strong fit for small hotels and boutique properties that want to manage reservations and direct bookings in one place. The platform appeals to hoteliers looking for a simple way to connect with OTAs and automate daily operations without a complex setup. Its focus on direct booking tools and real-time channel management helps properties reduce overbookings and increase revenue from their own website.
Who is Minihotel Best For?
Minihotel supports hotel operations and property management teams at small to mid-sized hospitality businesses that need a cloud-based PMS with an integrated booking engine. It fits hotels, inns, and similar lodging providers that require unified reservation and management tools without separate systems for bookings and property operations.
Why I Picked Minihotel
What drew me to Minihotel is its focus on providing a cloud-based PMS with an integrated booking engine, which is especially valuable for small hotels and boutique properties. The booking engine lets you accept direct reservations from your website, helping you capture more commission-free bookings. I also appreciate that the PMS and booking engine work together in real time, so your availability and rates stay accurate across all channels. This setup is ideal for properties that want to simplify their tech stack and boost direct revenue without relying solely on OTAs.
Minihotel Key Features
Some other features that make Minihotel appealing include:
- Channel Manager: Connects your property to multiple OTAs and updates inventory automatically.
- Housekeeping Module: Assigns cleaning tasks and tracks room status in real time.
- Automated Guest Messaging: Sends booking confirmations and pre-arrival messages to guests.
- Multi-property Management: Lets you oversee several properties from a single dashboard.
Minihotel Integrations
Integrations are not publicly listed.
Pros and Cons
Pros:
- Multi-property dashboard for managing several hotels
- Automated guest messaging for confirmations and reminders
- Direct booking engine integrates with property website
Cons:
- No built-in guest review or survey tools
- API access details are not clearly documented
IQware is designed for hotels and resorts that need a highly customizable PMS to handle complex operations and unique property requirements. The platform stands out for its modular approach, letting you tailor features like reservations, sales, and guest services to fit your business. This makes it a strong choice for multi-property groups, resorts, and independent hotels with specialized workflows or integration needs.
Who is IQware Best For?
IQware supports IT and operations leaders at mid-sized to enterprise hospitality organizations that need a PMS with customizable modules for complex property workflows. It fits large hotels, resorts, and multi-property groups that require flexible, scalable systems to manage reservations, operations, and guest services across distributed operations.
Why I Picked IQware
What sets IQware apart is its enterprise PMS with customizable modules, which is especially valuable for properties with complex operational needs. I picked IQware because it lets you configure modules for reservations, sales, and guest services to match your property’s unique workflows. The system supports multi-property management and can adapt to specialized requirements, such as group bookings or extended stay operations. This flexibility makes it a strong fit for resorts, large hotels, and independent properties that need more than a one-size-fits-all solution.
IQware Key Features
In addition to its customizable modules, I also found these features worth noting:
- Integrated Booking Engine: Lets guests book directly from your website and updates availability in real time.
- Housekeeping Management: Tracks room status, cleaning schedules, and staff assignments.
- Guest Profile Management: Stores guest preferences, history, and contact details for personalized service.
- Event and Group Management: Handles group reservations, event planning, and block bookings within the PMS.
IQware Integrations
Integrations include IQpms, IQho, IQpos, IQlink, IQtrac, IQrez, IQcontact, IQintel, IQspa, and IQbanquet.
Pros and Cons
Pros:
- Modular system adapts to unique property needs
- Built-in event and group booking management
- Integrated POS for on-property sales tracking
Cons:
- Training and onboarding can require significant time
- Outdated user interface compared to newer PMS
RoomKeyPMS is built for independent hotels and small groups that want a cloud-based PMS with direct booking and guest engagement features. The platform emphasizes tools for driving direct reservations and managing guest communications from a single dashboard. This makes it a strong fit for properties looking to reduce reliance on OTAs and improve guest relationships through integrated messaging and upsell options.
Who is RoomKeyPMS Best For?
RoomKeyPMS supports hotel operations and guest experience teams at small to mid-sized hospitality businesses that need a cloud-based PMS with direct booking and guest engagement tools. It fits hotels, inns, and similar lodging providers focused on centralizing reservations and automated guest communication within a single platform.
Why I Picked RoomKeyPMS
RoomKeyPMS stands out for its focus on direct booking and guest engagement tools, which are essential for hotels aiming to boost direct revenue and guest loyalty. I picked RoomKeyPMS because it offers a built-in booking engine that connects directly to your website, helping you capture more reservations without third-party commissions. The platform also includes automated guest messaging and upsell features, so you can communicate with guests before, during, and after their stay. These capabilities make it a strong choice for independent hotels that want to own the guest relationship and drive more value from every booking.
RoomKeyPMS Key Features
Some other features that caught my attention include:
- Front Desk Dashboard: Provides a real-time overview of arrivals, departures, and in-house guests.
- Housekeeping Management: Tracks room status and cleaning schedules for housekeeping teams.
- Reporting Suite: Offers customizable reports for occupancy, revenue, and operational metrics.
- Multi-Property Management: Lets you oversee multiple properties from a single login.
RoomKeyPMS Integrations
Integrations include SiteMinder, QuickBooks, FLEXIPASS, Duetto, Cendyn Guestfolio CRM, Revinate, Expedia, Booking.com, Assa Abloy Visionline by VingCard, and Micros POS.
Pros and Cons
Pros:
- Multi-property management from a single dashboard
- Direct booking engine integrates with hotel websites
- Automated guest messaging supports pre-arrival upsells
Cons:
- Occasional delays in customer support response
- No self-service guest portal for reservations
Other Hotel Management Software
Below is a list of additional hotel management software that I shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- Skyware Hospitality Solutions
For customizable PMS
- eZee Absolute
For integrated channel management
- eZee FrontDesk
For businesses requiring a front desk system
- Sirvoy
For multilingual PMS
- Maestro PMS
For contactless guest and staff tools
- Smoobu
For vacation rentals
- Operto
For guest access and energy control
- StayNTouch
For guest-centric hotel operations
- HotelConnect
For easy and efficient guest communication
- Jurny
For short-term rentals
Hotel Management Software Selection Criteria
When selecting the best hotel management software to include in this list, I considered common buyer needs and pain points like managing bookings efficiently and improving guest communication. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Manage reservations
- Handle billing and invoicing
- Track guest information
- Integrate with online travel agencies
- Generate reports
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Customizable dashboards
- Automated guest communication
- Loyalty program management
- Real-time analytics
- Multi-property management
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive navigation
- Clear interface design
- Minimal learning curve
- Responsive design for mobile
- Customizable user settings
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Access to webinars
- Use of chatbots for guidance
- Comprehensive onboarding templates
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 support availability
- Multi-channel support options
- Access to a knowledge base
- Availability of live chat
- Response time for inquiries
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Competitive pricing
- Transparent pricing structure
- Availability of free trials
- Flexible subscription plans
- Cost relative to features offered
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Frequency of positive feedback
- Commonly mentioned pain points
- Feedback on customer support
- Recommendations from users
How to Choose Hotel Management Software
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
|---|---|
| Scalability | Will the software grow with your business? Consider if it can handle increased bookings or additional properties as you expand. |
| Integrations | Does it connect with your existing tools, like accounting software or online booking platforms? Check for API availability and supported third-party apps. |
| Customizability | Can you tailor the system to fit your specific workflows? Look for options to adjust settings, templates, and user permissions. |
| Ease of use | Is the interface intuitive for your team? Evaluate the learning curve and whether non-tech staff can use it comfortably. |
| Implementation and onboarding | How long will it take to get started? Consider the time and resources needed for training and data migration, and whether the vendor offers support. |
| Cost | Does the pricing fit your budget? Assess the total cost, including setup fees, subscription plans, and any hidden charges. |
| Security safeguards | Are your guest data and financial information protected? Look for encryption, data backups, and compliance with data protection laws. |
What Is Hotel Management Software?
Hotel management software is a tool that helps manage various aspects of hotel operations, from reservations to billing. Hotel managers, front desk staff, and operations teams generally use these tools to improve efficiency and guest satisfaction. Reservation management, billing automation, and guest communication features help with daily operations and enhance the guest experience. Overall, these tools make managing hotel operations more efficient and organized.
Features of Hotel Management Software
When selecting hotel management software, keep an eye out for the following key features:
- Reservation management: Helps you efficiently handle bookings and avoid overbooking by keeping track of room availability.
- Billing automation: Simplifies invoicing and payment processing, saving time and reducing errors.
- Guest communication: Facilitates direct communication with guests via email or SMS for confirmations and updates.
- Multi-property management: Allows you to manage multiple locations from a single platform, ideal for hotel chains.
- Customizable dashboards: Lets you tailor the interface to display the most relevant information for your team.
- Real-time analytics: Provides insights into occupancy rates and revenue to inform decision-making.
- Loyalty program management: Supports the creation and management of guest loyalty programs to encourage repeat business.
- Mobile access: Enables you to manage hotel operations on the go using smartphones or tablets.
- Integrations: Connects with other software like accounting or travel agency platforms to streamline operations.
- Security safeguards: Protects sensitive guest and financial data with encryption and compliance with data protection laws.
Benefits of Hotel Management Software
Implementing hotel management software provides several benefits for your team and your business. Here are a few you can look forward to:
- Improved efficiency: Automates tasks like billing and reservations, freeing up time for your staff to focus on guests.
- Enhanced guest experience: Offers features like guest communication and loyalty program management to boost satisfaction and retention.
- Better decision-making: Provides real-time analytics for insights into operations, helping you make informed choices.
- Centralized management: Multi-property management lets you oversee various locations from one platform, ideal for chains.
- Cost savings: Reduces manual errors and operational costs through features like billing automation and integrations.
- Flexibility: Mobile access allows you to manage operations from anywhere, keeping you connected on the go.
Costs and Pricing of Hotel Management Software
Selecting hotel management software requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in hotel management software solutions:
Plan Comparison Table for Hotel Management Software
| Plan Type | Average Price | Common Features |
|---|---|---|
| Free Plan | $0 | Basic reservation management, limited guest communication, and basic reporting. |
| Personal Plan | $10-$30/user/month | Reservation management, billing automation, guest communication, and basic analytics. |
| Business Plan | $50-$100/user/month | Advanced reporting, loyalty program management, multi-property management, and integrations. |
| Enterprise Plan | $150+/user/month | Customizable dashboards, real-time analytics, advanced security safeguards, and dedicated customer support. |
Hotel Management Software FAQ
Here are some questions people also ask me about hotel management tools, software for hotels, and hotel management more generally.
Can I outsource my hotel management?
Absolutely, there are businesses that handle hotel management. These companies are experts in the hospitality industry and can manage everything from bookings and customer service to maintenance and accounting, making the process seamless for hotel owners.
What is cloud-based hotel management software?
Cloud-based hotel management software is an online system that provides hoteliers with the flexibility to manage their operations from any internet-connected device.
These systems provide real-time updates across departments, meaning that as soon as a reservation is made or a room is cleaned, all relevant staff members are notified instantly. This accessibility from anywhere allows managers to keep tabs on hotel operations even when offsite, and ensures that guests can benefit from efficient service regardless of time or location.
What computer system is used by hotels?
Many different types of software are used by hotels to manage things like marketing, revenue, bookings, and more. Here is a list of what digital systems hotels use:
1. Property Management System (PMS)
This is the central hub for hotel operations.
Functions:
-
Front desk operations (check-in/check-out)
-
Room assignments and availability
-
Guest profile management
-
Billing and invoicing
-
Housekeeping coordination
Popular PMS options: Opera PMS by Oracle (used by large chains), Cloudbeds, or RoomRaccoon.
2. Central Reservation System (CRS)
Used to manage room reservations across multiple channels (website, OTAs, GDS, etc.).
Functions:
-
Manages booking inventory
-
Distributes availability and rates
-
Handles online travel agency (OTA) connections
Common CRS software: Sabre SynXis, Pegasus, or TravelClick.
3. Revenue Management System (RMS)
Optimizes pricing based on demand forecasts, competitor rates, and historical data.
Functions:
-
Dynamic pricing
-
Demand forecasting
-
Occupancy trend analysis
Examples: Duetto, IDeaS, or Atomize.
4. Point of Sale (POS) System
Used in restaurants, bars, and retail outlets within the hotel.
Functions:
-
Billing for food, beverages, and retail items
-
Inventory tracking
-
Integration with PMS for room charges
Examples: Toast POS, Lightspeed, or Oracle MICROS.
5. Housekeeping Management Software
Tracks room status, housekeeping assignments, and maintenance issues.
Functions:
-
Assign cleaning schedules
-
Track room status (clean, dirty, in progress)
-
Report maintenance problems
Examples: ALICE, Optii, or RoomChecking.
6. Channel Manager
Synchronizes room availability and rates across all online channels.
Functions:
-
Real-time updates to OTA listings
-
Prevents overbooking
-
Centralized management of rates
Examples: SiteMinder, Cloudbeds Channel Manager, or eZee Centrix.
7. Customer Relationship Management (CRM)
Manages guest interactions, loyalty programs, and marketing.
Functions:
-
Personalized communication
-
Guest history tracking
-
Automated marketing campaigns
Examples: Revinate, Cendyn, or Salesforce for Hospitality.
8. Maintenance Management System (CMMS)
Helps manage hotel maintenance requests and preventive maintenance tasks.
Functions:
-
Track repairs
-
Schedule preventive maintenance
-
Log work orders
Examples: Hotelogix CMMS or eMaint.
What software do Hilton hotels use?
Hilton Hotels is transitioning to a new, cloud-based Property Management System (PMS) called the Property Engagement Platform (PEP), developed in collaboration with HotelKey. This platform is designed to streamline operations across Hilton’s portfolio of over 7,000 properties worldwide. The rollout began in 2023, with the goal of full implementation by 2026.
Do hotels use CRM software?
Yes, hotels use CRM (Customer Relationship Management) software—and it’s increasingly becoming a must-have in modern hospitality operations.
Here’s why hotels might use CRM software:
1. Guest Relationship Management
CRM software helps hotels track detailed guest profiles, including:
-
Preferences (room type, amenities, food, etc.)
-
Booking history
-
Special occasions (birthdays, anniversaries)
-
Feedback and complaints
2. Marketing Automation
Hotels use CRM tools to:
-
Send targeted email campaigns (e.g. holiday packages, birthday offers)
-
Run loyalty programs
-
Segment guests based on travel behavior
3. Operational Efficiency
A CRM system integrates with:
-
Property Management Systems (PMS)
-
Booking engines
-
Channel managers
4. Reputation and Feedback Management
Many hotel CRMs include tools for:
-
Collecting and managing guest feedback
-
Sending post-stay surveys
-
Monitoring online reviews (TripAdvisor, Google, etc.)
Examples of hotel CRM software:
-
Revinate: Popular for email marketing and guest data analytics.
-
Guestline CRM: Integrated with PMS and booking systems.
-
Cendyn: Focused on marketing automation and loyalty programs.
-
Zoho CRM: Often used by smaller boutique hotels or chains looking for customizable and budget-friendly CRM options.
Is there any free hotel management software?
Yes, there are free hotel management software options, though they often come with limitations (like restricted features, user limits, or caps on room inventory). Below is a list of popular free hotel management tools, including open-source and freemium platforms:
1. KWHotel Free Version
-
Best for: Small properties (up to 10 rooms)
-
Key Features: Reservation calendar, guest check-in/check-out, customer database
-
Limitations: Only available for Windows; advanced modules cost extra
2. eZee Absolute Free Trial
-
Best for: Properties testing cloud-based PMS
-
Key Features: Front desk operations, housekeeping, reporting
-
Limitations: 30-day trial only; paid plans after
3. NOBEDS
-
Best for: Hostels and small hotels
-
Key Features: Booking calendar, guest registration, reporting
-
Limitations: Free desktop version; online features require paid subscription
4. HotelDruid (Open Source)
-
Best for: Tech-savvy users who want full control
-
Key Features: Reservation management, multi-language support, reports
-
Limitations: Requires setup on a web server; not user-friendly for beginners
5. MiniHotel (Free Plan)
-
Best for: Small hotels and B&Bs
-
Key Features: Booking engine, OTA integration, billing
-
Limitations: Feature access and support limited on free plan
6. Frontdesk Master (Free for Hostels)
-
Best for: Hostels managing 10+ beds
-
Key Features: Bed-level reservations, channel management, POS
-
Limitations: May require upgrade for full channel manager access
What hotel management software is best for small hotels?
The best hotel management software for small hotels depends on your specific needs—such as ease of use, budget, integrations (like with OTAs), and whether you’re managing just a few rooms or multiple properties. Below are top-rated options that cater especially well to small hotels, motels, inns, and B&Bs:
Little Hotelier
-
Best for: Small hotels and B&Bs needing an all-in-one solution
-
Why it stands out: Very easy to use with built-in booking engine, channel manager, and front desk system.
-
Key Features: Reservation management, website builder, OTA sync, reporting
-
Price: Paid, but offers a free trial
innRoad
-
Best for: Independent properties looking for a reliable cloud-based PMS
-
Why it stands out: Combines PMS, booking engine, and channel manager in one platform.
-
Key Features: Reservation tracking, direct booking tools, revenue management
-
Price: Paid, free demo available
What Next?
Choosing the right hotel management software is like finding the perfect concierge, it should make everything run smoothly, from check-ins to guest satisfaction. Whether you're managing a boutique inn or a sprawling resort, understanding the various systems and features will set you up for success.
Don't forget to browse around the site for more great hotel management tips, templates, and tools. Plus, join The Hotel GM newsletter for expert tidbits sent right to your inbox!