Are you in the market for hotel maintenance software? If so, you're in luck. I've compiled a list of the 10 best hotel maintenance software of 2024.
This software is a great investment for hotel owners and managers. It helps streamline routine tasks, optimize workflow, and improve communication between team members.
I’ll review the key benefits, features, costs, and my favorite picks below.
What is Hotel Maintenance Software?
Hotel maintenance software is a computer software hotels use to manage their maintenance operations. It helps hotels keep track of their maintenance tasks, send message reminders, prioritize customer support, maintenance management, upsell, and keep a record of their inventory.
12 Best Hotel Maintenance Software Shortlist
There are a lot of different options to choose from. But which one is the best for your property?
Here's a list of the 10 best programs I've seen.
Remember that this list is just a general overview—each program has its own unique set of features that may be better or worse suited for your needs.
- Mirage - Best for intuitive interface and ease-of-use
- CloudPM - Best for scalable solutions for all hotel sizes
- 5stelle* - Best for integration with European hotel systems
- StayNTouch Cloud PMS - Best for guest-centric experiences and interface
- WebRezPro - Best for diverse accommodation types including B&Bs and inns
- protel PMS - Best for global presence and multi-property management
- 360HMS - Best for comprehensive 360-degree hotel management
- Mews Operations - Best for innovative hotelier tools and forward-thinking design
- SynXis Property Hub - Best for integrated distribution and channel management
- SkyTouch Technology - Best for cloud-driven flexibility and remote accessibility
- Oracle Hospitality OPERA Property Management System - Best for large-scale enterprise hotel chains and integration capabilities
- innRoad - Best for independent hotels seeking tailored solutions
Overviews of the 12 Best Hotel Maintenance Software
1. Mirage - Best for intuitive interface and ease-of-use
Mirage is a reputable tool within the hospitality industry, renowned for its user-friendly features tailored for hotel management. Specifically designed to simplify the complexities of day-to-day hotel operations, Mirage's intuitive interface facilitates ease-of-use and efficiency, living up to its reputation.
Why I Picked Mirage:
I chose Mirage after extensively comparing various hotel management tools on the market. What makes Mirage stand out is its commitment to a clutter-free and intuitive interface, ensuring that even those not tech-savvy can easily navigate through its functionalities. Given my judgment and the experiences of many hoteliers, I determined that Mirage is truly the best for those seeking an interface that emphasizes ease-of-use.
Standout features & integrations:
Mirage's best features include its real-time booking engine, which streamlines online booking processes, and its robust CRM, enhancing the guest experience. The tool's mobile app allows hoteliers to manage their properties on the go, a vital feature for the dynamic nature of the industry. For integrations, Mirage boasts compatibility with key platforms like AirBnB, Expedia, and even POS systems, ensuring a cohesive hotel management system.
Pricing:
From $12/user/month (billed annually, min 5 seats)
Pros:
- User-friendly and intuitive interface
- Comprehensive integration with major platforms like AirBnB and Expedia
- Mobile app for on-the-go hotel management
Cons:
- Priced slightly higher than some competitors
- Focus on interface may limit some advanced features
- Mobile app could benefit from additional functionalities
2. CloudPM - Best for scalable solutions for all hotel sizes
CloudPM has positioned itself as a formidable name in hotel property management system, catering to the varying needs of different hotel sizes. From boutique hostels to sprawling vacation rentals, CloudPM’s cloud-based solutions have demonstrated adaptability and scalability, making it a top pick for establishments of all magnitudes.
Why I Picked CloudPM:
When choosing the right tool, I weighed numerous options, and CloudPM repeatedly emerged as a frontrunner. What sets CloudPM apart is its unparalleled adaptability, catering to the nuances of both small motels and larger hotels. In my opinion, after thorough comparisons with other providers, CloudPM shines as the best for offering scalable solutions fitting any hotel size.
Standout features & integrations:
CloudPM is well-regarded for its real-time booking engine, enhancing guest experience by simplifying the check-in process. Additionally, its robust CRM ensures guest satisfaction is always at the forefront. On the integration front, CloudPM seamlessly collaborates with industry giants such as AirBnB, Expedia, and major POS systems, creating a cohesive hotel management ecosystem.
Pricing:
From $15/user/month (billed annually, min 3 seats)
Pros:
- Scalable software solution fitting various hotel sizes
- Real-time booking and check-in features enhancing guest experience
- Comprehensive integration with platforms like AirBnB and Expedia
Cons:
- Might require a learning curve for some users
- Mobile app functionalities may need expansion for broader appeal
- Certain advanced revenue management tools might be missing
3. 5stelle* - Best for integration with European hotel systems
Recognized in the hospitality industry, 5stelle* offers comprehensive hotel management software solutions tailored specifically for the European market. Their robust tools and systems align closely with the nuances and requirements of European hotels, making them a prime choice for those seeking seamless integration with European hotel systems.
Why I Picked 5stelle*:
In my journey of selecting the right tool, 5stelle* consistently stood out due to its specialized focus on the European hotel landscape. What differentiates 5stelle* from the rest is its deep understanding and customization tailored to the intricate needs of the European market. After careful judgment and comparison, I was convinced that 5stelle* is undoubtedly the best for those who require integration with European hotel systems.
Standout features & integrations:
5stelle* excels with its cloud-based hotel management system, enhancing day-to-day operations and guest experience. The real-time booking engine, coupled with a user-friendly check-in process, streamlines the guest's journey. Notably, it provides integrations with prominent European OTA providers, regional payment processing systems, and even tools like Little Hotelier, ensuring a comprehensive hotel management solution.
Pricing:
From €10/user/month (approx. $12/user/month, billed annually)
Pros:
- Tailored for European hotel management needs
- Real-time booking and streamlined check-in processes
- Integrations with key European OTA providers and payment systems
Cons:
- Might not cater to non-European hotel requirements
- The interface may seem unfamiliar to users accustomed to US-based systems
- Some features may be over-specialized for smaller establishments
4. StayNTouch Cloud PMS - Best for guest-centric experiences and interface
StayNTouch Cloud PMS is an innovative hotel management software tailored for hoteliers prioritizing guest satisfaction. Designed with guest experience at its core, it delivers a comprehensive toolset to optimize both backend management and frontend interactions, aligning flawlessly with the aim of fostering guest-centric experiences.
Why I Picked StayNTouch Cloud PMS:
In the vast sea of hotel management tools, selecting the right one is no easy feat. StayNTouch Cloud PMS stood out to me for its dedication to enhancing the guest experience. Comparing various tools, I was consistently drawn to its intuitive interface that prioritizes guest interactions, and after much contemplation, I determined that StayNTouch Cloud PMS is unarguably the best for those seeking a platform focused on guest-centric experiences.
Standout features & integrations:
StayNTouch Cloud PMS stands out with its real-time booking engine and simplified check-in process, ensuring minimal wait times and an enhanced guest experience. Furthermore, it integrates seamlessly with major OTAs like Expedia and AirBnB, along with popular payment processing systems. This cloud-based hotel management system offers integrations with tools like Little Hotelier and provides a mobile app, enhancing flexibility and on-the-go management.
Pricing:
From $20/user/month (billed annually)
Pros:
- Tailored features for an enhanced guest experience
- Comprehensive OTA integrations including Expedia and AirBnB
- Mobile app facilitates remote hotel management
Cons:
- Might have a learning curve for those new to cloud-based systems
- Guest-centric features may overshadow other aspects of hotel management
- Annual billing may not suit all businesses
5. WebRezPro - Best for diverse accommodation types including B&Bs and inns
WebRezPro is a cloud-based hotel management software specifically tailored for diverse accommodation offerings. From motels to vacation rentals, and especially B&Bs and inns, it streamlines operations ensuring optimal guest experience and efficient management. Given its versatility, WebRezPro stands out for establishments that go beyond traditional hotels.
Why I Picked WebRezPro:
When judging the array of hotel management tools available, I was searching for a software solution that catered to more than just large-scale hotels. My selection process led me to WebRezPro, mainly because of its adaptability to various accommodation types. I chose it because, in my opinion, it offers the best functionalities for entities such as B&Bs, inns, hostels, and other diverse lodging options.
Standout features & integrations:
WebRezPro shines with its user-friendly booking engine that simplifies the check-in process, reducing waiting times and amplifying guest satisfaction. It offers real-time inventory management, allowing hoteliers to keep up with day-to-day changes efficiently. Notably, it integrates with top OTAs like Expedia and AirBnB, but also offers tools tailored for B&Bs like Little Hotelier, creating a holistic management solution for diverse accommodation providers.
Pricing:
From $15/user/month (billed annually) + $50 base fee per month
Pros:
- Flexible software solution for diverse accommodation types
- Real-time inventory management for efficient day-to-day operations
- Seamless integrations with prominent OTAs and niche tools
Cons:
- Some features may be overwhelming for very small establishments
- Annual billing might not be suitable for all businesses
- Base fee addition could be a cost deterrent for some
6. protel PMS - Best for global presence and multi-property management
Protel PMS is a sophisticated hotel management software solution designed to cater to hoteliers with properties spread across various geographical locations. Given its capacity to manage multi-property portfolios seamlessly, Protel PMS emerges as a favorite for hotel chains with a significant global footprint.
Why I Picked protel PMS:
In the process of selecting tools, I was keen on finding one that efficiently caters to hoteliers operating on a global scale. Protel PMS caught my attention because of its robustness in managing multiple properties across varied regions. I chose it for its distinguished capability to offer hoteliers a unified solution, no matter the size of their portfolio or where their properties are located.
Standout features & integrations:
Protel PMS stands out with its cloud-based architecture, ensuring real-time synchronization between properties, regardless of geographical distances. Its booking engine is intricately designed to manage reservations across multiple properties, ensuring optimal guest experience. In terms of integrations, it smoothly works with major OTAs such as Expedia and also offers links with POS systems and CRM tools, streamlining various facets of hotel management.
Pricing:
From $20/user/month (billed annually) + $60 base fee per month
Pros:
- Comprehensive multi-property management capabilities
- Real-time cloud-based architecture enhances management efficiency
- Robust integrations with OTAs, POS, and CRM systems
Cons:
- Might be an overkill for individual properties or small chains
- Base fee might not be appealing to small establishments
- Requires some training to maximize its functionalities
7. 360HMS - Best for comprehensive 360-degree hotel management
360HMS is a hotel management software that provides a holistic approach to hotel operations. With features encompassing every facet of hotel management, from bookings to guest experience, it's a solution that offers a truly 360-degree view, making it paramount for those seeking a comprehensive grasp of their hotel's day-to-day operations.
Why I Picked 360HMS:
When determining the most versatile and encompassing hotel management solutions, 360HMS emerged as a clear contender. What solidified my decision was the software's ability to provide a panoramic view of all hotel operations, making it distinctive in its offering. Its name is not just a branding gimmick; the software genuinely offers a 360-degree perspective, which is why I believe it's best suited for comprehensive hotel management.
Standout features & integrations:
360HMS is endowed with a real-time booking engine that streamlines room reservations, ensuring high guest satisfaction. Its cloud-based system allows for swift check-in procedures and real-time updates across all departments, ensuring that everyone is in sync. Integrations-wise, 360HMS integrates seamlessly with major OTAs such as Expedia and AirBnB. It also connects efficiently with POS systems and popular CRM platforms, enhancing its operational scope.
Pricing:
From $15/user/month (billed annually) + $50 base fee per month
Pros:
- Offers a holistic view of hotel operations
- Robust integrations with major OTAs and POS systems
- Efficient cloud-based system for real-time updates
Cons:
- Might have a steeper learning curve for newcomers
- Base fee might deter smaller establishments
- Some features might be excessive for boutique hotels
8. Mews Operations - Best for innovative hotelier tools and forward-thinking design
Mews Operations is a hotel management system that leverages cutting-edge tools and a fresh design philosophy to redefine guest experience. Catering to the modern hotelier, its design not only enhances day-to-day operations but also reflects the innovative mindset of today's hospitality industry.
Why I Picked Mews Operations:
In the process of selecting the most compelling hotel management software, Mews Operations grabbed my attention due to its forward-thinking approach and contemporary design. Its emphasis on innovation was evident, making it divergent from other options in the market. Given its trailblazing tools and design sensibilities, I opined that Mews Operations was the best fit for those searching for a blend of innovation and aesthetics in their management tools.
Standout features & integrations:
Mews Operations shines with its real-time booking engine, ensuring timely and efficient room allocations. Furthermore, its mobile app facilitates swift check-ins, elevating the guest experience. When it comes to integrations, Mews has built alliances with OTAs such as Expedia and AirBnB, allowing hotels to expand their reach seamlessly. The software also supports integrations with popular POS systems and a suite of CRM platforms, making it a holistic solution for hotel management.
Pricing:
From $20/user/month (billed annually) + $60 base fee per month
Pros:
- Innovative tools that resonate with modern hotel operations
- Wide range of integrations with OTAs, POS systems, and CRMs
- Aesthetic and user-friendly design that enhances user experience
Cons:
- Might come off as too modern for traditionalist hoteliers
- The base fee could be steep for smaller hotels
- Some features might require training for optimal utilization
9. SynXis Property Hub - Best for integrated distribution and channel management
SynXis Property Hub serves as a robust hotel management system, adept in streamlining both distribution and channel management for hotels. SynXis offers a solution that expertly integrates these elements, making it the best choice for hotels that prioritize an integrated approach to distribution.
Why I Picked SynXis Property Hub:
When determining which tool to highlight for its prowess in channel management, SynXis Property Hub emerged as a clear frontrunner. The depth of its integrated distribution features and the ease with which it manages multiple channels compelled me to select it. It's not just about having a variety of features, but how these features are cohesively brought together, and SynXis excels in this regard. This is why I judged it to be the best in integrated distribution and channel management.
Standout features & integrations:
One of the defining traits of SynXis Property Hub is its real-time channel management that aids in seamless inventory management. The booking engine is designed to give hoteliers an edge, ensuring guest satisfaction from the point of booking to check-in. Integrations-wise, SynXis has fostered partnerships with notable OTAs including Expedia and AirBnB, along with integrations in payment processing, invoicing, and even CRM platforms, offering a holistic management solution.
Pricing:
From $25/user/month (billed annually) + $100 base fee per month
Pros:
- Real-time integrated distribution, ensuring efficient channel management
- Comprehensive set of integrations, from OTAs to CRM platforms
- Intuitive booking engine that enhances guest experience from the get-go
Cons:
- The base fee might be considered high for smaller establishments
- Might come with a learning curve for those unfamiliar with integrated channel management
- Additional features might come at an extra cost, making it pricier for some
10. SkyTouch Technology - Best for cloud-driven flexibility and remote accessibility
SkyTouch Technology offers a cloud-based hotel management system that prioritizes flexibility and access from any location. For hoteliers seeking a solution that adapts to modern-day demands, SkyTouch embodies the principles of cloud-driven flexibility, making it perfect for those who value the freedom of remote access.
Why I Picked SkyTouch Technology:
In my quest to identify tools that redefine the boundaries of hotel management software, SkyTouch Technology was an obvious choice. I selected it for its pronounced emphasis on cloud functionality, which is not just a feature but the core of its design. Having compared several management tools, SkyTouch's commitment to remote accessibility distinguished it, leading me to determine that it's unequivocally the best for cloud-driven flexibility.
Standout features & integrations:
At its heart, SkyTouch provides real-time access to hotel management functions, from check-in processes to room service requests. The booking engine is designed to streamline guest experience, and its mobile app further enhances accessibility for both hotel staff and guests. For integrations, SkyTouch links with prominent OTAs such as Expedia and AirBnB, while also offering connections to popular payment processing platforms, POS systems, and even social media for holistic hotel management.
Pricing:
From $20/user/month (billed annually) + $60 base fee per month
Pros:
- Emphasis on cloud-based functionality for superior remote access
- Integration with major OTAs and payment platforms for efficient operations
- Mobile app enhances overall accessibility and guest satisfaction
Cons:
- The emphasis on cloud functionality might require reliable internet access at all times
- Some features may be overwhelming for smaller establishments
- Additional costs for certain integrations might arise, potentially elevating overall costs
11. Oracle Hospitality OPERA Property Management System - Best for large-scale enterprise hotel chains and integration capabilities
Oracle Hospitality OPERA Property Management System, commonly known as OPERA, is a comprehensive software solution designed to address the multifaceted needs of large hotel enterprises. Its robustness is a testament to the system's ability to integrate seamlessly across various platforms while providing tools specifically tailored for expansive hotel chains.
Why I Picked Oracle Hospitality OPERA Property Management System:
Upon assessing the vast landscape of hotel management systems, my selection gravitated towards OPERA for its unparalleled suite tailored for sprawling hotel chains. When determining which tool stands out from the pack, OPERA's exceptional integration capabilities set it apart. It's evident to me that for substantial enterprises looking for expansive integration capabilities, OPERA is undeniably the best choice.
Standout features & integrations:
OPERA offers a feature-rich environment from online booking to advanced inventory management. It enhances the guest experience with its intuitive mobile app and real-time check-in functionalities. On the integration front, OPERA boasts collaborations with major OTAs like Expedia, CRM systems for personalized guest satisfaction, and a plethora of payment processing platforms that cater to global clientele.
Pricing:
Pricing upon request
Pros:
- Tailored functionalities for large-scale hotel operations
- Wide-ranging integration capabilities with OTAs, CRM systems, and payment platforms
- Real-time tools that enhance day-to-day hotel management and guest satisfaction
Cons:
- Might be an overkill for smaller establishments or individual properties
- With extensive features, there's a steeper learning curve for new users
- Pricing transparency is lacking, which might deter potential users
12. innRoad - Best for independent hotels seeking tailored solutions
innRoad is a comprehensive hotel management software tailored primarily for independent hotels, offering solutions that fit their unique operational needs. It bridges the gap between generalized software solutions and the specific demands of standalone hotels, ensuring efficient day-to-day management.
Why I Picked innRoad:
When it came to selecting a tool specifically suited for independent hotels, innRoad caught my attention for its dedication to crafting solutions that cater to such establishments. Comparing its functionalities to other providers, I concluded that its customized approach is its distinguishing feature. I believe that for independent hotels in search of tailored solutions, innRoad is the top contender.
Standout features & integrations:
innRoad is armed with a robust booking engine, ensuring smooth room reservations and check-ins. The cloud-based system facilitates real-time updates, enhancing guest experience and minimizing operational hitches. As for integrations, innRoad seamlessly connects with prominent OTAs like Expedia and AirBnB, along with tools like Ezee for inventory management and point of sale (POS) systems, streamlining payment processing and revenue management.
Pricing:
Pricing upon request
Pros:
- Tailored functionalities designed for independent hotels
- Cloud-based infrastructure for real-time hotel management
- Seamless integrations with major OTAs and inventory systems
Cons:
- Might not be suitable for larger hotel chains with diverse requirements
- Absence of transparent pricing could hinder initial interest
- Potential users might need training to leverage all its features effectively
Other Notable Hotel Maintenance Software
Below is a list of additional hotel maintenance software that we shortlisted, but did not make it to the top 12. Definitely worth checking them out.
- Rhapsody - Good for integrating various hotel operation functions
- CloudInn - Good for streamlined hotel and reservation management
- Hotello - Good for multi-property management and centralized controls
- Quore - Good for enhancing guest communication and service requests
- Maestro PMS - Good for offering extensive modules for diverse hospitality needs
- Cloudbeds - Good for an all-in-one hospitality management suite
- Visual Matrix PMS - Good for intuitive UI and detailed revenue analysis
- Front Desk - Good for customizable features tailored to property needs
- Agilysys Visual One - Good for resorts and full-service hotels seeking comprehensive tools
- Amadeus Cloud Property Management - Good for properties looking for cloud scalability and flexibility
- Hotel Crux - Good for optimizing rates and increasing online visibility
- Hotelogix - Good for small to mid-sized hotels and chains
- HotelRunner - Good for enhancing direct bookings and channel management
What are the Benefits of Using Hotel Maintenance Software?
So, you're thinking about using hotel maintenance software? Well, let's take a look at some of the benefits.
For starters, hotel maintenance software can help you save time and money. It automates tedious tasks, like tracking work orders and inventory, so you can spend your time on more important things.
And speaking of important things, using hotel software can help you improve your bottom line. It makes it easier to track revenue and occupancy rates, identify problem areas, and make data-driven decisions.
How Much Does Hotel Maintenance Software Usually Cost?
How much will it cost you to buy hotel maintenance software? That depends on the features and functionality you need. The good news is that there are a lot of options out there, so you're sure to find something that fits your budget.
Hotel maintenance systems usually costs between $200 and $1,000 per license. S
Some packages start at around $1,000 per month, but can go up depending on the size of your property and the features you require. Generally speaking, the more features you want, the higher the price tag will be.
When shopping, be sure to ask the vendor about Annual Maintenance Fees (AMF). This is a fee that covers software updates and support from the vendor. AMFs usually range from 10% to 20% of the total purchase price, so it's important to factor that into your decision-making process.
Key Features:
The key features to look for when purchasing this software include:
- Work order management
- Repair management
- Purchasing & inventory control
- Staff scheduling
- Scheduled preventive maintenance
You’ll also want to consider:
1. Ease of use: The software should be easy to navigate and learn. You don't want to spend time learning how to use the software, you want to be able to jump in and start using it right away.
2. Customizable: The software should be customizable to meet your specific needs. Every hotel is different, so the software should be able to adapt to your unique needs.
3. Robust reporting: The software should have robust reporting capabilities so you can track maintenance activity and performance against your KPIs.
4. Integration: The software should be able to easily integrate with your existing systems, such as your accounting software or property management system.
Other Hotel Maintenance Software-Related Reviews
Conclusion
Hopefully, you've found enough information to make an informed decision about which of these software products is right for your hotel. Keep in mind that the best software will offer a wide range of features, be user-friendly, and be affordable.