In this article, I will explore 28 top hotel management software options available in 2023. The focus will be on the essential features that hotel managers need to consider while selecting the appropriate software for their business. Additionally, I'll provide a brief summary of the general costs associated with hotel management software.
12 Best Hotel Management Software Shortlist
After a thorough evaluation, here's my top 12 hotel management software and why each one made it into my shortlist:
- RoomKeyPMS - Best for comprehensive front desk operations
- WebRezPro - Best for integrating with third-party applications
- Skyware Hospitality Solutions - Best for large-scale hotel chains
- RMS Cloud - Best for managing multiple properties
- CloudBeds - Best for small to mid-sized hotels
- Hotelogix - Best for automated reservation management
- Connecteam - Best for staff communication and engagement
- IQware - Best for flexible rate management
- Little Hotelier - Best for small hotels and bed & breakfast establishments
- innRoad - Best for independent hotels
- ThinkReservations - Best for boutique hotels
- HotelKey - Best for mobile property management
Overview of the 12 Best Hotel Management Software
1. RoomKeyPMS - Best for comprehensive front desk operations
RoomKeyPMS is a robust hotel management solution (HMS) designed to streamline and simplify front desk operations. Its diverse functionality makes it ideal for hotels seeking comprehensive front desk support.
Why I Picked RoomKeyPMS:
In my search for efficient hotel management software, RoomKeyPMS quickly rose to the top. Its impressive set of features tailored specifically to front desk operations was a primary deciding factor. The tool outshines others when providing a comprehensive, user-friendly solution for front desk tasks. Therefore, it is the best choice for businesses that seek to streamline front desk operations.
Standout features & integrations:
RoomKeyPMS offers a range of features such as online check-in and check-out, real-time availability status, and guest profile management. It also includes advanced reporting capabilities for a detailed overview of hotel operations. It integrates well with popular third-party systems like Revinate for reputation management and Zapier for workflow automation.
Pricing:
RoomKeyPMS pricing starts from $125/user/month. The pricing plan requires a minimum of five users, making it a cost-effective solution for medium to large establishments.
Pros:
- Comprehensive front desk functionality
- Real-time availability status
- Robust integrations with other software
Cons:
- Might be expensive for small hotels
- Interface can seem complicated for new users
- Requires a minimum of five users for the initial pricing plan
2. WebRezPro - Best for integrating with third-party applications
WebRezPro is a dynamic property management system offering extensive functionality and compatibility. Its robust integration capabilities set it apart as a versatile solution for diverse hospitality needs.
Why I Picked WebRezPro:
WebRezPro was chosen due to its superior ability to integrate with various third-party applications. This unique strength distinguishes it from other platforms in the marketplace. When evaluating software, I found WebRezPro's flexibility impressive. The platform's wide-ranging integrations make it best for those seeking to link multiple systems seamlessly.
Standout features & integrations:
WebRezPro’s valuable features include reservations management, guest profiles, and housekeeping reports. Also, it boasts an automatic room allocation system and a mobile app for on-the-go access. This platform integrates well with numerous applications, including POS systems, OTAs, CRM systems, and accounting tools, making it an excellent fit for a variety of operational needs.
Pricing:
Pricing for WebRezPro starts from $5/user/month. There are no base fees, and this is a month-to-month contract with no long-term commitments.
Pros:
- Extensive third-party integration capabilities
- Mobile app for easy access
- Wide range of management features
Cons:
- Interface may be complex for first-time users
- Smaller establishments might not utilize all features
- Customer support can be improved
3. Skyware Hospitality Solutions - Best for large-scale hotel chains
Skyware Hospitality Solutions provides a complete hotel management system to facilitate operations for large-scale hotel chains. Its capabilities cater specifically to the needs of larger establishments, making it an exceptional choice for this sector.
Why I Picked Skyware Hospitality Solutions:
The selection of Skyware Hospitality Solutions was driven by its ability to cater to the unique needs of large hotel chains. Its scalability and capacity to manage multiple locations simultaneously give it an edge over other platforms. It is the best for large-scale hotel chains due to its robust features designed for complex, multi-site operations.
Standout features & integrations:
Skyware Hospitality Solutions offers many features, including central reservations, group management, and guest communication tools. Moreover, it provides advanced analytics for better business insights. The software integrates with key systems like OTAs, POS systems, and revenue management tools.
Pricing:
Skyware Hospitality Solutions operates on a quote-based pricing model. Therefore, specific pricing information is upon request, enabling tailored pricing based on individual business requirements.
Pros:
- Designed for multi-location operations
- Robust analytics for business insights
- Comprehensive suite of features
Cons:
- Pricing is not transparent
- Interface can be complex for new users
- Might be overkill for small establishments
4. RMS Cloud - Best for managing multiple properties
RMS Cloud offers an all-in-one solution for businesses operating a portfolio of properties. It provides property managers with the necessary tools to streamline operations, regardless of the number of locations.
Why I Picked RMS Cloud:
I chose RMS Cloud due to its robust multi-property management capabilities. Among the myriad of tools available, RMS Cloud stands out for its seamless multi-property handling, making it an invaluable asset for businesses with multiple locations. Its superiority in this area justifies its position as the best for managing multiple properties.
Standout features & integrations:
RMS Cloud offers functionalities such as dynamic pricing, automated communications, and real-time reporting, which are indispensable for property managers. Furthermore, it integrates with leading third-party applications in the hospitality industry, including OTAs, POS systems, and payment gateways, to provide a comprehensive management solution.
Pricing:
Pricing for RMS Cloud starts from $75/user/month. It is essential to note that the starting cost and final pricing will depend on specific needs and number of properties managed.
Pros:
- Comprehensive multi-property management
- Broad range of integrations
- Real-time reporting capabilities
Cons:
- Might be costly for smaller establishments
- Learning curve for non-tech-savvy users
- Customization may require additional charges
5. CloudBeds - Best for small to mid-sized hotels
CloudBeds is a web-based property management software that offers hoteliers a centralized solution to help run their properties and manage bookings. It offers a powerful suite of tools designed specifically for smaller hotel establishments. The platform caters to small to mid-sized hotels’ unique needs, offering features that simplify and automate daily operations.
Why I Picked CloudBeds:
I picked CloudBeds as it offers the right balance between functionality and ease of use. The features cater specifically to smaller establishments, something that differentiates it from other tools. CloudBeds is the best for small to mid-sized hotels due to its ability to simplify complex tasks, making hotel management less daunting for smaller teams.
Standout features & integrations:
CloudBeds features include online booking management, automated reservations, and guest management tools. It also offers robust reporting capabilities to track key performance metrics. The platform integrates well with various third-party applications such as payment processors, POS systems, and customer relationship management tools.
Pricing:
Pricing for CloudBeds starts at $200/user/month (billed annually). Please note that the starting price may vary depending on the required features and services.
Pros:
- Easy to use, perfect for smaller teams
- Offers a comprehensive suite of tools
- Robust third-party integrations
Cons:
- May be expensive for very small hotels
- Annual billing could be a constraint for some businesses
- Customization options could be limited
6. Hotelogix - Best for automated reservation management
Hotelogix is a robust hotel management platform specializing in reservation processes. Its primary focus is to streamline the way hotels manage their bookings, making it an ideal tool for automated reservation management.
Why I Picked Hotelogix:
I chose Hotelogix after judging its effectiveness in handling reservations. Its automated system is unique as it minimizes manual input, reduces errors, and accelerates the reservation and occupancy process. Given its proficiency in reservation management, I found Hotelogix to be the best for this particular aspect of hotel management.
Standout features & integrations:
Hotelogix features include an integrated booking engine, front desk operations, and a detailed reservation from hotel’s website or social media. Additionally, it offers a powerful revenue management system for hotels to maximize their profitability. In terms of integrations, Hotelogix interfaces with multiple third-party applications like OTAs, GDS, payment process gateways (depit or credit card), and more, which add to the versatility of the platform.
Pricing:
The pricing for Hotelogix starts from $90/user/month. Keep in mind, this is the starting price and the cost may vary depending on the specific requirements of the hotel.
Pros:
- Excellent automated reservation management
- Comprehensive features for hotel management
- Extensive third-party integrations
Cons:
- Can be expensive for smaller hotels
- Requires training to fully utilize its features
- Limited customization options
7. Connecteam - Best for staff communication and engagement
Connecteam is an employee management platform designed to improve internal communication within teams. The tool offers features that specifically cater to staff engagement and communication, making it ideal for those looking to foster a collaborative work environment in their hotels.
Why I Picked Connecteam:
I selected Connecteam after comparing its communication features with other platforms. What set it apart was its dedicated focus on employee engagement, with various options for two-way communication and employee recognition. Given this, I concluded that Connecteam is the best tool for staff communication and engagement.
Standout features & integrations:
Key features of Connecteam include an employee chat, messaging, updates channel, and a suggestion box, all of which encourage interactive communication. For engagement, the platform has an employee recognition feature that allows team members to appreciate each other's work. Connecteam integrates well with popular apps such as Gmail, Calendar, and Zapier, enabling seamless data transfer.
Pricing:
Connecteam's pricing starts from $35/user/month. This is the basic plan's price, and more features may be added at additional costs.
Pros:
- Excellent features for staff communication
- Good integration with other apps
- Inbuilt employee recognition feature
Cons:
- Learning curve for non-tech savvy users
- Advanced features only available in higher-priced tiers
- Limited customization options
8. IQware - Best for flexible rate management
IQware is a hotel property management system designed to handle various hotel management needs, including rate management. Its flexibility in setting and adjusting rates aligns well with hotels seeking a solution that can respond to changing market dynamics swiftly.
Why I Picked IQware:
In making my selections, I evaluated the adaptability of different systems in rate management. IQware's flexibility distinguished it, particularly the ability to dynamically adjust rates based on factors such as demand and season. Therefore, I judged IQware to be the best choice for flexible rate management.
Standout features & integrations:
IQware's most crucial feature is its dynamic rate management system that enables hotels to adjust rates depending on several factors. The platform also includes extensive reporting features for tracking the impact of rate changes. IQware integrates with a wide range of systems, including point-of-sale (POS) systems, central reservation systems (CRS), and global distribution systems (GDS).
Pricing:
Pricing for IQware starts at $200/user/month. However, the price can increase depending on the range of features included.
Pros:
- Advanced rate management system
- Wide range of integrations
- Comprehensive reporting features
Cons:
- High starting price compared to competitors
- Complex user interface
- Requires training for full feature utilization
9. Little Hotelier - Best for small hotels and bed & breakfast establishments
Little Hotelier is a comprehensive property management software (PMS) developed specifically for small hotels, hostels, inns, motels, and bed & breakfast establishments. It provides a suite of tools for managing reservations, front desk operations, distribution, and more, all tailored to the unique needs of smaller accommodation providers.
Why I Picked Little Hotelier:
In my selection process, I identified Little Hotelier as a standout due to its targeted approach to small-scale accommodations, a segment often overlooked by other hotel PMS solutions. The platform is designed to handle the specific challenges that small hotels and bed & breakfast establishments face, which makes it stand apart. Based on these factors, I determined Little Hotelier to be the best for this use case.
Standout features & integrations:
Key features of Little Hotelier include an intuitive front desk system, a booking engine, and a channel manager for distribution across multiple online travel agencies (OTAs) like Expedia, Booking.com, and Airbnb. Additionally, it offers a customer relationship management (CRM) module for maintaining guest relationships. The tool integrates seamlessly with several payment gateways, review sites, and OTAs, providing a robust ecosystem for small establishments to operate efficiently.
Pricing:
The pricing for Little Hotelier starts from $98/user/month (billed annually), providing access to all core features.
Pros:
- Tailored solution for small-scale accommodations
- Comprehensive set of features
- Wide range of integrations
Cons:
- Higher pricing for small establishments
- Learning curve for non-tech savvy users
- Limited customizability options
10. innRoad - Best for independent hotels
innRoad is a cloud-based property management software solution that offers independent hotels a comprehensive suite of features. It brings together core hotel operations such as front office management, guest booking, and revenue management, thus helping independent hotels improve efficiency and deliver an improved guest experience. Given its extensive feature set that aligns with the needs of independent hotels, I have designated innRoad as the best for this category.
Why I Picked innRoad:
During my selection process, innRoad stood out for its capacity to cater to the unique needs of independent hotels, especially those that may not have the same resources as larger chains. I chose it because of its integrated approach that simplifies complex hotel management tasks into a user-friendly platform. This balance of power and simplicity is what, in my judgement, makes it ideal for independent hotels.
Standout features & integrations:
innRoad offers several important features such as a unified reservation system, guest management, invoicing, and detailed reporting. Its reservation system integrates with leading online travel agencies (OTAs), which widens visibility and ensures real-time synchronization. The software also integrates with multiple payment gateways for seamless transactions.
Pricing:
Pricing for innRoad starts from $350/user/month (billed annually).
Pros:
- Designed specifically for independent hotels
- Integrated reservation system with OTA synchronization
- Comprehensive feature set
Cons:
- Higher cost for smaller independent hotels
- Limited customization options
- Requires training for optimal use
11. ThinkReservations - Best for boutique hotels
ThinkReservations is a type of property management solution that focuses on the needs of boutique hotels. It aims to simplify the everyday tasks of hotel management while offering rich features like online booking, reporting, and revenue management. Owing to its specialized approach and feature richness, I believe ThinkReservations is the best for boutique hotels.
Why I Picked ThinkReservations:
I chose ThinkReservations for its dedication to serving boutique hotels. It struck me that their feature set specifically addresses the challenges these hotels often face. Their system is equipped with tools for customizing guest experiences, a critical aspect in the boutique hotel business, which differentiates it from many other platforms.
Standout features & integrations:
ThinkReservations includes a robust online booking engine, guest communication tools, and a flexible rate management system. Furthermore, it provides integrations with major OTAs, Google Hotel Ads, Quickbooks for accounting, and integrates with various payment gateways.
Pricing:
Pricing for ThinkReservations starts from $75/user/month. Note, there is also a $999 setup fee at initiation.
Pros:
- Tailored for boutique hotels
- Advanced customization options
- Integration with leading OTAs and accounting software
Cons:
- Requires a one-time setup fee
- Learning curve for optimal use
- Limited support hours
12. HotelKey - Best for mobile property management
HotelKey is a cloud-based property management system that empowers hoteliers to manage their properties from anywhere, using a smartphone. The software includes features like direct booking, front desk operations, and analytics, making it ideal for mobile property management.
Why I Picked HotelKey:
I selected HotelKey because it offers a unique proposition: a property management solution that is truly mobile-first. It stands out in the marketplace due to its focus on mobility, offering hoteliers the flexibility to manage their properties from anywhere. I believe it's best for mobile property management due to this high degree of accessibility and convenience.
Standout features & integrations:
HotelKey comes with an integrated booking engine, front desk operations, housekeeping management, and reporting. It also integrates with various point-of-sale systems, payment gateways, and online travel agencies.
Pricing:
Pricing for HotelKey starts from $8/user/month, billed annually.
Pros:
- Mobile-first platform
- Broad set of features covering front desk to housekeeping
- Integration with popular POS systems and OTAs
Cons:
- Annual billing may not suit all businesses
- Interface could be more intuitive
- Some customers report occasional app crashes
Other Hotel Management Software
Below is a list of additional hotel management software that I shortlisted, but did not make it to the top 12. Definitely worth checking them out.
- Maestro PMS - Good for centralized operations in large hospitality businesses
- RoomRaccoon - Good for small to medium-sized hotels seeking an all-in-one solution
- ResNexus - Good for inns and b&b establishments with online booking needs
- InnQuest - Good for hotels requiring integrated payment solutions
- HotelConnect - Good for easy and efficient guest communication
- Operto - Good for property managers wanting a smart home automation solution
- StayNTouch - Good for hotels seeking a cloud-based PMS with mobile functionality
- eZee Absolute - Good for hospitality businesses needing an end-to-end management solution
- Jurny - Good for property owners requiring a tech-driven hospitality solution
- Sirvoy - Good for budget hotels seeking an affordable PMS
- Smoobu - Good for vacation rentals wanting a user-friendly interface
- Protel Hotel Software - Good for multi-property management with a unified data system
- FIDELIO Suite Hotel Management - Good for large hotels seeking robust PMS functionalities
- Opera PMS - Good for hotels wanting a solution from a reputable industry leader
- eZee FrontDesk - Good for businesses requiring a comprehensive front desk system
- IBM Maximo Hospitality - Good for enterprises needing a robust asset management system
Who Uses Hotel Management Software?
In a nutshell, anyone who manages a hotel can use hotel management software. This includes property managers, general managers, and even front desk staff. Hotel management software helps manage everything from room reservations and check-ins to billing and marketing. Essentially, it makes the day-to-day operations of a hotel easier and more efficient.
That being said, here are some of the key users of hotel management software:
- Property managers: responsible for overseeing all aspects of the hotel, from maintaining the property to hiring staff to managing finances
- General managers: in charge of all operations within the hotel, from sales and marketing to food and beverage
- Front desk staff: responsible for checking guests in and out of the hotel, issuing room keys, and answering any questions guests may have
Benefits of Using Hotel Management Software
Hotel management software is a comprehensive system that helps hotels manage almost every aspect of their business. From booking and check-in to accounting and marketing, hotel management software provides hoteliers with the tools to streamline their operations and improve profits.
There are many benefits to using hotel management software. The most obvious is that it helps hotels save time and money. By automating tedious tasks and providing efficient tools for tasks like reservations and accounting, hotel management software can help hotels run more efficiently and reduce staff workloads.
In addition, hotel management software can help hotels increase their profits by improving marketing efficiency and providing detailed analytics on customer behavior. Hoteliers who invest in hotel management software can expect a significant return on investment in improved profitability.
Finally, hotel management software is an essential tool for modern hospitality businesses. It allows hotels to keep up with the latest technologies and trends and provides a platform for growth into new markets.
How Much Hotel Management Software Usually Costs
So, how much does hotel management software usually cost? Prices for these programs can vary greatly, depending on the features and capabilities you need. Generally, though, you can expect to pay around $1,000 for a good quality hotel management software program.
When shopping for hotel management software, be sure to compare the different features each program offers. Look for programs that have all the features you need, as well as those that are easy to use and understand. It's also important to find a program that is compatible with your existing accounting and booking software, to avoid any headaches down the road.
Key Features to Look for When Buying Hotel Management Software
When shopping for hotel management software, it's important to consider the features that are most important to you. Depending on your needs, you may want software that offers automated billing and invoicing, online booking and reservation capabilities, or integrated marketing tools.
Here are some key features to look for when making your decision:
- Ease of use: The software should be easy to navigate and use, regardless of your level of computer literacy.
- Customizable: The software should be customizable to fit your specific needs and preferences.
- Robust reporting capabilities: The software should offer a wide range of reports, so you can track your hotel's performance at all times.
- Scalability: The software should be able to grow with your business as it expands.
- Mobility: The software should be accessible on all devices, whether you're using a computer, phone, or tablet.
- Cost: The software should be affordable and within your budget.
- Support: The software should come with excellent customer support, so you can get help when you need it.
Other Types Of Hotel Management Software
There are many different types of software that are similar to hotel management software. Here are some popular types of tools, with links to roundups of the best tools in each category:
- Hotel scheduling software
- Hotel revenue management software
- Hotel reservation software
- Software for managing the front desk
- Hotel labor management and housekeeping management software
- Channel management software
- Hotel procurement software
- Hotel inventory or asset management software
Each of these types of software can fulfill some, but not all, of hotel management software’s functions. It's important to understand the specific needs of your business before selecting a software program.
Conclusion
So there you have it, my top 12 picks for the best hotel management software in 2023. As you can see, there is a lot of choice regarding software that can help manage your hotel business. Whether you're looking for a comprehensive system that covers all aspects of your operation, or a more specific solution tailored to your needs, there's something out there for everyone.