20 Best Hotel Management Software Shortlist
Here's my pick of the 20 best software from the 30 tools reviewed.
A hotel management system (HMS) is software designed to streamline and automate the day-to-day operations of a hotel, including reservations, billing, housekeeping, and guest management.
With my industry expertise to guide me, I surveyed 50+ hotel management software and made my top 10 recommendations for hoteliers from there. In this article, you'll find product reviews and rankings, key feature lists, and pricing comparisons.
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Best Hotel Management Software Summary
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for easy mobile check-in | Free demo | Pricing upon request | Website | |
| 2 | Best for hotel maintenance management | 30-day free trial | From $35/user/month (billed annually) | Website | |
| 3 | Best for multi-property hotel management | Free demo | $8.11/room/month | Website | |
| 4 | Best for hotel revenue optimization | Free demo | Pricing upon request | Website | |
| 5 | Best for internal hotel communication | 14-day free trial + free plan available | From $29/month (for up to 30 users, billed annually) + $0.5/user/month for each additional user | Website | |
| 6 | Best for automated guest communication | Free demo available | Pricing upon request | Website | |
| 7 | Best for comprehensive booking management | Free demo | Pricing is upon request | Website | |
| 8 | Best for small AirBNB & B&B establishments | 30-day free trial | Pricing upon request | Website | |
| 9 | Best for integrating with third-party applications | Free demo | From $5/user/month, (billed annually). | Website | |
| 10 | Best for independent hotels | Free demo available | From $150/user/month | Website | |
| 11 | Best for integrated accounting solutions | Free trial available | From $59/month | Website | |
| 12 | Best for predictive maintenance | Free demo | Pricing upon request | Website | |
| 13 | Best for dynamic pricing tools | Free demo | From $95/user/month (billed annually) | Website | |
| 14 | Best for personalized guest profiles | Free demo | Pricing upon request | Website | |
| 15 | Best for automated reservation management | Free demo available | Pricing upon request | Website | |
| 16 | Best for comprehensive front desk operations | Not available | From $80/user/month. | Website | |
| 17 | Best for large-scale hotel chains | Not available | Quote-based pricing | Website | |
| 18 | Best for flexible rate management | Free demo available | From $200/user/month | Website | |
| 19 | Best for boutique hotels | Not available | From $30/user/month. | Website | |
| 20 | Best for managing multiple properties | Not available | From $85/user/month (billed annually) | Website |
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roommaster
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.2 -
Little Hotelier
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.5 -
Minihotel
Visit Website
Best Hotel Management Software Reviews
Here are my comparative reviews of leading solutions for hotel management software, including what each does best, why I picked these vendors for my list, and pros and cons of each too.
For those looking to elevate their hotel operations and guest experiences, Canary Technologies offers a solution tailored to your needs. With features such as mobile check-in, self-service kiosks, and AI-powered guest messaging, it caters to independent hotels, hotel groups, and vacation rentals. This platform can help you streamline tasks, reduce fraud, and foster personalized interactions with guests.
Why I Picked Canary Technologies:
I picked Canary Technologies for its ability to modernize hotel operations through AI-driven solutions. With features like mobile check-in and automated guest messaging, this platform simplifies tasks for your team while enhancing guest interactions. The inclusion of digital tipping and smart checkout not only personalizes the guest experience but also allows your staff to focus more on service quality. For any hotelier looking to boost revenue and improve operations, Canary offers a compelling approach.
Canary Technologies Key Features
In addition to the features that initially caught my attention, Canary Technologies offers a host of other functionalities that enhance your hotel management operations:
- Guest Management System: This feature facilitates mobile check-in, tablet registration, and self-service kiosks, streamlining the check-in process for both guests and staff.
- Guest Engagement Tools: Includes guest messaging, dynamic upselling, and a digital compendium, which enhance guest interaction and satisfaction.
- Departure Solutions: Features digital tipping and smart checkout options, which make the departure process smoother and more efficient.
- AI Integration: Offers AI-driven guest messaging, voice assistance, and web chat capabilities to enhance communication with your guests.
Canary Technologies Integrations
Integrations include Amadeus, Maestro, Skytouch, Choice Advantage, HiRUM, Shift4 Payments, IQware, Oracle Hospitality, InnQuest, RoomKey, innRoad, Booking.com, Cloudbeds, BookingCenter, and Alice.
Pros and cons
Pros:
- Contactless check-in enhances guest convenience.
- Dynamic upsells to increase additional revenue.
- Digital tipping options.
Cons:
- Occasional technical glitches.
- Limited integration options with certain property management systems.
Running a hotel means keeping rooms, kitchens, pools, and back-of-house assets in reliable shape, and that’s where your facilities team can use Click Maint CMMS to stay on top of maintenance. Built for hospitality—including hotels, resorts, and casinos—it centralizes work orders, preventive schedules, and parts inventory while helping you document compliance for safety and audits. If you want fewer breakdowns and faster responses to guest-impacting issues, you’ll find tools for tasks like pool water checks, kitchen equipment upkeep, and even security system inspections.
Why I Picked Click Maint CMMS:
I picked Click Maint CMMS for hotels because it tackles guest-facing maintenance with guest-initiated work orders your team can track in real time and prioritize by impact. You also get preventive maintenance scheduling and inspections across rooms, kitchens, and amenities, so you can keep HVAC, F&B equipment, and common areas on a clear cadence with audit-ready records. For properties with pools and spas, built-in water chemistry tracking and calibration checks help you document safe operations. Together, these features help you respond faster to issues and reduce surprise outages that affect stays.
Click Maint CMMS Key Features
In addition to those highlights, you get practical tools your team can use across rooms, amenities, and properties.
- Parts inventory management: You can track spares and supplies so your techs have the right parts on hand for room repairs, kitchens, and amenities.
- Compliance documentation: Your team can log maintenance work and safety checks to support compliance requirements and prepare for inspections.
- Centralized maintenance records: You keep maintenance schedules, histories, and asset details in one place, reducing back-and-forth and missed details.
- Back-of-house asset coverage: You can manage upkeep for equipment across kitchens, laundry, and building systems alongside guest-facing areas.
Click Maint CMMS Integrations
Integrations include various business systems, such as Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM) systems, and Human Resources Information Systems (HRIS).
Pros and cons
Pros:
- Automated preventative maintenance scheduling.
- Accommodates hospitality businesses of all sizes.
- Mobile access enables technicians to manage tasks on the go.
Cons:
- The reporting capabilities may be limited.
- Only for the maintenance aspect of hotel management.
Built for modern hospitality teams, Mews gives you a cloud PMS that automates tasks and guest touchpoints from booking to check‑out. You get embedded payments, self‑service check‑in with digital keys, and multi‑property oversight, plus built‑in tools like a booking engine, housekeeping, POS, and an open marketplace for integrations. If you want to cut manual work and deliver a smoother guest journey without piecing together disparate systems, this helps you do that.
Why I Picked Mews:
I picked Mews for multi-property operations because it gives you true portfolio control where it counts. You get centralized rate management with bulk updates, so your team can apply pricing and restrictions across hotels in one move rather than repeating changes property by property. Unified reporting across the portfolio helps you compare performance and spot issues quickly. And for sales and ops, multi-property reservation tools handle group bookings and cross-property stays from one place, which cuts manual handoffs during busy periods.
Mews Key Features
In addition to multi-property controls, you also get core tools your team can use day to day.
- Housekeeping mobile app: iOS/Android app to update room status in real time, post minibar charges, and log lost-and-found items linked to reservations.
- Digital Key: Mobile or wallet-based keys let guests unlock rooms via smartphone, with Bluetooth or wallet pass access and optional key sharing after online check-in.
- Booking engine: Direct booking module for your website with real-time rates and availability, plus the option to add products and services during the booking flow.
- Embedded payments: PCI DSS–compliant, tokenized, one-click payments across the guest journey with automatic reconciliation and support for virtual cards and refunds.
Mews Integrations
Integrations include Booking.com, Expedia, SiteMinder, D-EDGE, Amadeus iHotelier, Atomize, RoomPriceGenie, QuickBooks Online, Sage Intacct, and TrustYou. Mews also provides an open API for custom integrations.
Pros and cons
Pros:
- Supports multi-property centralized management
- Over 1,000 third-party software integrations
- Extensive PMS automates hotel operations
Cons:
- Steep learning curve for beginners
- Occasional issues with third-party integrations
For independent hotels, groups, and B&Bs, roommaster brings your PMS, commission-free booking engine, channel manager, and payments into one place. You get guest-facing tools like an AI concierge and mobile app alongside automation for reservations, front desk, housekeeping, and messaging. Revenue intelligence and 100+ integrations help you set pricing, accept payments, and run daily operations without piecing together separate systems.
Why I Picked roommaster:
I picked roommaster for hotel revenue optimization because its AI pricing engine reads current market conditions and suggests optimal rates to protect occupancy and ADR. You can automate pricing updates with data-backed recommendations instead of manual changes. Its channel manager syncs rates and availability across hundreds of OTAs and GDS in real time to keep parity and reduce overbookings. Together, dynamic pricing and tight distribution control help your team sell the right rate to the right guest on every channel.
roommaster Key Features
In addition to the revenue tools I highlighted, you get practical PMS features your team will rely on every day.
- Housekeeping Management: Coordinate schedules and track room status from the PMS to keep turns on pace.
- Guest Profiles & Automated Messaging: Centralize guest profiles and trigger personalized communications across the stay to standardize touchpoints.
- Mobile Guest App & Digital Check-in: Offer a guest-facing app for hotel services and contactless digital check-in to reduce front-desk queues.
- Payments & Automated Billing: Use secure, PCI-compliant payment processing with automated billing built into the PMS
roommaster Integrations
Integrations include AdriaScan, Amadeus, Flip.to, H&L POS, HOTELITIX, STAAH, Sage, Triptease, ampliphi, and 3CX. An API is available for custom integrations.
Pros and cons
Pros:
- Includes tools for revenue optimization and dynamic pricing
- Easy integration with OTAs and direct website booking
- Prevents overbooking through channel management
Cons:
- The interface may feel outdated to some users
- Limited customization for reporting templates
New Product Updates from roommaster
Introducing the New Unified roommaster Platform
roommaster has rebranded to unify its offerings into one platform, emphasizing AI-powered hotel management. For more information, visit roommaster's official site.
For hotel operators juggling front desk, housekeeping, and maintenance, this mobile platform gives your team scheduling, a GPS-enabled time clock, digital checklists and forms, and in-app chat in one place. You can assign and track room cleaning and other tasks in real time, log issues from the floor, deliver mobile training, and keep SOPs in a central knowledge base so every shift runs the same playbook. If you want to tighten daily operations and lift guest service with a tool your deskless staff can use on the go, it’s built for hospitality teams.
Why I Picked Connecteam:
I picked Connecteam for hotels because its communication tools address the day-to-day coordination you need across front desk, housekeeping, and maintenance. In-app chat supports 1:1 and group messaging so your team can resolve issues and handoffs quickly on the go. Targeted updates and announcements with read confirmations help you send shift- or role-specific notices—like VIP arrivals or room-out-of-order alerts—and confirm the right people saw them. A built-in knowledge base keeps SOPs and policies in one place so staff always has the latest guidance on their phones.
Connecteam Key Features
In addition to the communication tools, you get hands-on operations features your property can rely on day and night.
- Employee Scheduling: Build and publish rosters with open shifts, auto-scheduling, and user shift replacements—optionally with admin approval—and send mobile notifications to keep coverage tight.
- Time Clock with GPS/geofencing: Let staff clock in/out from mobile, restrict punches to set locations, and auto-generate digital timesheets for payroll.
- Forms & Checklists: Create digital housekeeping checklists, inspections, and read-and-sign forms your team completes on the floor from their phones.
- Quick Tasks (Task Management): Assign one-off or recurring tasks with due dates, subtasks, notes, and file attachments, and track completion in real time.
Connecteam Integrations
Integrations include QuickBooks, RUN Powered by ADP, Gusto, Paychex, Xero, Lightspeed POS, Wix Bookings, Square, Shopify POS, and Clover. An API is available for custom integrations.
Pros and cons
Pros:
- Efficient time tracking & task assignment
- Perfect for on-the-go mobile access
- Excellent features for staff communication
Cons:
- Limited advanced hotel management features
- Limited customization options
For hoteliers and property managers looking to improve operations and enhance guest experiences, Cloudbeds provides a user-friendly platform that integrates property management, channel management, and revenue management. This solution caters to various hotel types and sizes, ensuring you have the tools necessary to manage your property effectively. With its seamless integration with popular online travel agencies and dedicated customer support, Cloudbeds helps you tackle operational challenges and boost guest satisfaction.
Why I Picked Cloudbeds:
I picked Cloudbeds for its ability to unify hotel operations through an all-in-one platform that integrates property management, channel management, and booking engine functionalities. This integration allows you to manage reservations and guest communications effortlessly, ensuring a seamless experience for both your team and guests. With features like automated guest communication and real-time inventory synchronization, Cloudbeds helps you avoid overbooking and optimize pricing strategies. The customizable reporting tools provide valuable insights into your property's performance, enabling you to make informed decisions that enhance operational efficiency and guest satisfaction.
Cloudbeds Key Features
In addition to its unified platform, Cloudbeds offers several features that can further enhance your hotel's operations.
- Automated Guest Communication: This feature allows you to send personalized messages and reminders to guests, improving communication and enhancing their overall experience.
- Real-Time Data Insights: With access to live data, you can make informed decisions quickly, optimizing operations and increasing revenue.
- Integrated Payment Solutions: Cloudbeds streamlines payment processes with automated billing and multi-currency support, simplifying transactions for both you and your guests.
- Mobile Device Integration: Staff can manage tasks and update information on the go, increasing efficiency and ensuring that your team stays connected no matter where they are.
Cloudbeds Integrations
Native integrations are not currently listed by Cloudbeds.
Pros and cons
Pros:
- Scalable for a range of property sizes (inns to large hotels)
- Strong integration with OTAs and distribution channels
- Cloud‑based all‑in‑one system (PMS + channel manager + booking)
Cons:
- Mobile app/features are somewhat limited in some markets
- Reporting and analytics tools lack depth/customisation
Independent hoteliers who want fewer tabs and vendors can manage reservations, rates, and guest communications in one place with ResNexus—combining a PMS, booking engine, and direct OTA connections to Expedia, Booking.com, and Airbnb. You’ll also get built-in email and text marketing, reputation tools, payments, and yield-based pricing, plus channel management that helps prevent double bookings and options like travel protection. If your team wants to grow direct reservations while keeping daily work manageable from a single login, it brings the essentials together.
Why I Picked ResNexus:
I picked ResNexus as best for comprehensive booking management because it pairs a direct OTA channel manager with a strong first-party booking engine so you can control every reservation source in one workflow. With direct connections to Expedia, Booking.com, and Airbnb plus real-time sync of rates and availability, your team can reduce double bookings and keep parity across channels. The booking engine supports mobile-friendly direct reservations, upsells and packages, abandoned cart reminders, and automated confirmations via email and text to help you capture and keep more bookings. I also appreciate that it includes yield/dynamic pricing tools so you can adjust rates across channels from the same system when demand shifts.
ResNexus Key Features
In addition to the booking and channel tools above, you get operational and guest-facing features your team can use daily.
- Housekeeping Management: You can track room status for cleans and turnovers, set customizable checklists, and use arrival/departure timelines to prioritize work.
- Integrated Credit Card Processing: You can accept all major cards with EMV-certified readers and PCI-compliant processing tied directly to your PMS.
- Reporting and QuickBooks Export: You can access built-in operational and marketing reports and export your financials to QuickBooks for accounting.
- Travel Protection Add-ons: You can offer travel protection during checkout as an optional add-on to each reservation.
ResNexus Integrations
Integrations include Airbnb, Booking.com, Expedia, Google Hotel Ads, Tripadvisor, Vrbo, STR, PriceLabs, Lightspeed Restaurant POS, and QuickBooks.
Pros and cons
Pros:
- Features automated email marketing and text messaging to enhance guest engagement
- Direct connections to major OTAs like Expedia, Booking.com, and Airbnb
- Automated booking management system that syncs reservations from multiple sources
Cons:
- Slight learning curve for advanced features
- Costly for small boutique businesses
For small property owners seeking to enhance their business operations, Little Hotelier provides a specialized hotel management solution that simplifies daily tasks and improves guest experiences. Tailored for small hotels, bed and breakfasts, and guesthouses, it offers a combination of a channel manager, direct booking engine, and guest engagement tools. With integration across over 450 booking channels, it aids in boosting occupancy rates and offers insights for revenue growth, making it a smart choice for those desiring efficient management without complexity.
Why I Picked Little Hotelier:
I picked Little Hotelier for its exceptional fit with small Airbnb and B&B establishments, offering a robust suite of features that cater specifically to their unique needs. The Channel Manager is particularly valuable, allowing you to manage bookings across over 450 channels, ensuring you never miss an opportunity to fill a room. Additionally, the Direct Booking Engine enhances your online presence and encourages direct reservations, boosting your revenue without incurring hefty commission fees. Furthermore, its Property Management System simplifies daily operations, from automating guest communications to processing payments, making it an indispensable tool for small property owners seeking to streamline their business.
Little Hotelier Key Features
In addition to its exceptional fit for small Airbnb and B&B establishments, Little Hotelier offers a range of features that enhance your hotel management experience.
- Mobile App: Manage your property on-the-go, allowing you to oversee bookings, check-ins, and guest communications from your smartphone.
- Reporting and Analytics: Access detailed reports and analytics to gain insights into your property's performance and make data-driven decisions.
- Front Desk System: Simplify daily operations with a user-friendly front desk interface that handles reservations, check-ins, and check-outs seamlessly.
- Automated Emails: Enhance guest communication by scheduling personalized emails for booking confirmations, pre-arrival information, and post-stay feedback.
Little Hotelier Integrations
Integrations include SiteMinder, PayPal, Stripe, Xero, QuickBooks, MailChimp, Google Analytics, TripAdvisor, Booking.com, and Expedia.
Pros and cons
Pros:
- Good customer support and onboarding praised by users
- Direct booking engine encourages more direct reservations and revenue
- Real-time booking synchronization reduces overbookings and manual errors
Cons:
- Mobile app and Android version have minor performance or usability issues
- May lack features for larger properties (group bookings, advanced modules)
For hotels, motels, inns, vacation rentals, hostels, and campgrounds, this cloud PMS unifies front desk, rates, housekeeping, built-in accounting, and a commission-free booking engine. You get contactless self check-in, automation for routine tasks, and 150+ integrations—from payments to accounting—to reduce manual work and capture more direct revenue. Your team also gains group tools, real-time housekeeping status, and reporting for quicker, more confident decisions.
Why I Picked WebRezPro:
I picked WebRezPro if you want a PMS that plugs into the rest of your hotel tech without workarounds. You can connect channel managers/OTAs/GDS so inventory, rates, and reservations are controlled in the PMS, with availability pushed out and bookings sent back automatically. Payment gateway integrations let your team accept cards directly in the PMS—removing a separate terminal and speeding check-in/check-out. For on‑property spend, POS integrations post restaurant charges to guest folios in real time after verifying guest status and room details.
WebRezPro Key Features
In addition to integrations, you’ll find practical PMS features your team can put to work right away.
- Commission-free booking engine: An integrated booking engine inside the PMS with no commissions.
- Contactless self check-in: A contactless self check-in option your team can offer and manage in the PMS.
- Real-time housekeeping status: Live room-status updates your front desk and housekeeping teams can see as they happen.
- Built-in accounting: Accounting functions built directly into the system.
WebRezPro Integrations
Integrations include Airbnb, Booking.com, Expedia, Vrbo, SiteMinder, Stripe, Shift4 Payments, QuickBooks Online, Xero, and Duetto; an API is also available for custom integrations.
Pros and cons
Pros:
- Wide range of hospitality management features
- Mobile app for easy access
- Extensive third-party integration capabilities
Cons:
- Customer support can be improved
- Smaller establishments might not utilize all features
For those seeking to streamline operations and improve guest experiences, innRoad's cloud-based hotel management software offers a tailored solution. Ideal for independent hotels, inns, and BnBs, this platform provides a suite of tools including a property management system, booking engine, and revenue management. By integrating with major online travel agents, you can increase direct bookings and enhance revenue, supported by user-friendly features and reliable customer support.
Why I Picked innRoad:
I picked innRoad because it offers a tailored solution specifically for independent hotels, with features that directly address the unique challenges these establishments face. The cloud-based Property Management System (PMS) allows you to manage operations from any device, ensuring flexibility and ease of access. The direct booking engine is particularly beneficial, as it reduces reliance on third-party platforms and increases revenue by enabling direct reservations through your hotel’s website. Additionally, the channel management feature syncs rates and availability across various booking channels in real-time, minimizing the risk of overbooking and ensuring seamless distribution.
innRoad Key Features
In addition to the features already mentioned, innRoad offers several other tools that can enhance your hotel's operations.
- Guest Management System: This feature allows you to manage guest profiles and preferences, ensuring personalized service and enhancing guest satisfaction.
- Mobile Access: With mobile access, you can manage your hotel's operations on-the-go, enabling real-time updates and management from any location.
- Analytics and Reporting: innRoad provides detailed analytics and reporting tools that help you track performance metrics and make informed business decisions.
- Payment Processing: The integrated payment processing feature allows you to handle transactions seamlessly, offering convenience and security for both your guests and your team.
innRoad Integrations
Integrations include Google Booking Links, RemoteLock, QuickBooks Online, QuickBooks Desktop, Lightspeed Restaurant L-Series, Akia, numerous payment gateways, various point of sale systems, door lock systems, and an open API for custom integrations.
Pros and cons
Pros:
- Robust reporting & analytics for revenue and occupancy
- Built‑in booking engine to drive direct reservations
- Channel management syncing rates/inventory with OTAs
Cons:
- User interface feels outdated and less intuitive
- Designed primarily for independent/smaller properties; may not suit large hotel chains
Other Hotel Management Software
Below is a list of additional hotel management software that I shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- HotelKey
For mobile property management
- eZee Absolute
Good for hospitality businesses needing an end-to-end management solution
- Maestro PMS
Good for centralized operations in large hospitality businesses
- eZee FrontDesk
Good for businesses requiring a comprehensive front desk system
- Sirvoy
Good for budget hotels seeking an affordable PMS
- Smoobu
Good for vacation rentals wanting a user-friendly interface
- FIDELIO Suite Hotel Management
Good for large hotels seeking robust PMS functionalities
- Jurny
Good for property owners requiring a tech-driven hospitality solution
- StayNTouch
Good for hotels seeking a cloud-based PMS with mobile functionality
- Operto
Good for property managers wanting a smart home automation solution
Hotel Management Software Selection Criteria
When selecting the best hotel management software to include in this list, I considered common buyer needs and pain points like managing bookings efficiently and improving guest communication. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Manage reservations
- Handle billing and invoicing
- Track guest information
- Integrate with online travel agencies
- Generate reports
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Customizable dashboards
- Automated guest communication
- Loyalty program management
- Real-time analytics
- Multi-property management
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive navigation
- Clear interface design
- Minimal learning curve
- Responsive design for mobile
- Customizable user settings
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Access to webinars
- Use of chatbots for guidance
- Comprehensive onboarding templates
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 support availability
- Multi-channel support options
- Access to a knowledge base
- Availability of live chat
- Response time for inquiries
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Competitive pricing
- Transparent pricing structure
- Availability of free trials
- Flexible subscription plans
- Cost relative to features offered
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Frequency of positive feedback
- Commonly mentioned pain points
- Feedback on customer support
- Recommendations from users
How to Choose Hotel Management Software
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
|---|---|
| Scalability | Will the software grow with your business? Consider if it can handle increased bookings or additional properties as you expand. |
| Integrations | Does it connect with your existing tools, like accounting software or online booking platforms? Check for API availability and supported third-party apps. |
| Customizability | Can you tailor the system to fit your specific workflows? Look for options to adjust settings, templates, and user permissions. |
| Ease of use | Is the interface intuitive for your team? Evaluate the learning curve and whether non-tech staff can use it comfortably. |
| Implementation and onboarding | How long will it take to get started? Consider the time and resources needed for training and data migration, and whether the vendor offers support. |
| Cost | Does the pricing fit your budget? Assess the total cost, including setup fees, subscription plans, and any hidden charges. |
| Security safeguards | Are your guest data and financial information protected? Look for encryption, data backups, and compliance with data protection laws. |
What Is Hotel Management Software?
Hotel management software is a tool that helps manage various aspects of hotel operations, from reservations to billing. Hotel managers, front desk staff, and operations teams generally use these tools to improve efficiency and guest satisfaction. Reservation management, billing automation, and guest communication features help with daily operations and enhance the guest experience. Overall, these tools make managing hotel operations more efficient and organized.
Features of Hotel Management Software
When selecting hotel management software, keep an eye out for the following key features:
- Reservation management: Helps you efficiently handle bookings and avoid overbooking by keeping track of room availability.
- Billing automation: Simplifies invoicing and payment processing, saving time and reducing errors.
- Guest communication: Facilitates direct communication with guests via email or SMS for confirmations and updates.
- Multi-property management: Allows you to manage multiple locations from a single platform, ideal for hotel chains.
- Customizable dashboards: Lets you tailor the interface to display the most relevant information for your team.
- Real-time analytics: Provides insights into occupancy rates and revenue to inform decision-making.
- Loyalty program management: Supports the creation and management of guest loyalty programs to encourage repeat business.
- Mobile access: Enables you to manage hotel operations on the go using smartphones or tablets.
- Integrations: Connects with other software like accounting or travel agency platforms to streamline operations.
- Security safeguards: Protects sensitive guest and financial data with encryption and compliance with data protection laws.
Benefits of Hotel Management Software
Implementing hotel management software provides several benefits for your team and your business. Here are a few you can look forward to:
- Improved efficiency: Automates tasks like billing and reservations, freeing up time for your staff to focus on guests.
- Enhanced guest experience: Offers features like guest communication and loyalty program management to boost satisfaction and retention.
- Better decision-making: Provides real-time analytics for insights into operations, helping you make informed choices.
- Centralized management: Multi-property management lets you oversee various locations from one platform, ideal for chains.
- Cost savings: Reduces manual errors and operational costs through features like billing automation and integrations.
- Flexibility: Mobile access allows you to manage operations from anywhere, keeping you connected on the go.
Costs and Pricing of Hotel Management Software
Selecting hotel management software requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in hotel management software solutions:
Plan Comparison Table for Hotel Management Software
| Plan Type | Average Price | Common Features |
|---|---|---|
| Free Plan | $0 | Basic reservation management, limited guest communication, and basic reporting. |
| Personal Plan | $10-$30/user/month | Reservation management, billing automation, guest communication, and basic analytics. |
| Business Plan | $50-$100/user/month | Advanced reporting, loyalty program management, multi-property management, and integrations. |
| Enterprise Plan | $150+/user/month | Customizable dashboards, real-time analytics, advanced security safeguards, and dedicated customer support. |
Hotel Management Software FAQ
Here are some questions people also ask me about hotel management tools, software for hotels, and hotel management more generally.
Can I outsource my hotel management?
Absolutely, there are businesses that handle hotel management. These companies are experts in the hospitality industry and can manage everything from bookings and customer service to maintenance and accounting, making the process seamless for hotel owners.
What is cloud-based hotel management software?
Cloud-based hotel management software is an online system that provides hoteliers with the flexibility to manage their operations from any internet-connected device.
These systems provide real-time updates across departments, meaning that as soon as a reservation is made or a room is cleaned, all relevant staff members are notified instantly. This accessibility from anywhere allows managers to keep tabs on hotel operations even when offsite, and ensures that guests can benefit from efficient service regardless of time or location.
What computer system is used by hotels?
Many different types of software are used by hotels to manage things like marketing, revenue, bookings, and more. Here is a list of what digital systems hotels use:
1. Property Management System (PMS)
This is the central hub for hotel operations.
Functions:
-
Front desk operations (check-in/check-out)
-
Room assignments and availability
-
Guest profile management
-
Billing and invoicing
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Housekeeping coordination
Popular PMS options: Opera PMS by Oracle (used by large chains), Cloudbeds, or RoomRaccoon.
2. Central Reservation System (CRS)
Used to manage room reservations across multiple channels (website, OTAs, GDS, etc.).
Functions:
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Manages booking inventory
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Distributes availability and rates
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Handles online travel agency (OTA) connections
Common CRS software: Sabre SynXis, Pegasus, or TravelClick.
3. Revenue Management System (RMS)
Optimizes pricing based on demand forecasts, competitor rates, and historical data.
Functions:
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Dynamic pricing
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Demand forecasting
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Occupancy trend analysis
Examples: Duetto, IDeaS, or Atomize.
4. Point of Sale (POS) System
Used in restaurants, bars, and retail outlets within the hotel.
Functions:
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Billing for food, beverages, and retail items
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Inventory tracking
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Integration with PMS for room charges
Examples: Toast POS, Lightspeed, or Oracle MICROS.
5. Housekeeping Management Software
Tracks room status, housekeeping assignments, and maintenance issues.
Functions:
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Assign cleaning schedules
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Track room status (clean, dirty, in progress)
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Report maintenance problems
Examples: ALICE, Optii, or RoomChecking.
6. Channel Manager
Synchronizes room availability and rates across all online channels.
Functions:
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Real-time updates to OTA listings
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Prevents overbooking
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Centralized management of rates
Examples: SiteMinder, Cloudbeds Channel Manager, or eZee Centrix.
7. Customer Relationship Management (CRM)
Manages guest interactions, loyalty programs, and marketing.
Functions:
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Personalized communication
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Guest history tracking
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Automated marketing campaigns
Examples: Revinate, Cendyn, or Salesforce for Hospitality.
8. Maintenance Management System (CMMS)
Helps manage hotel maintenance requests and preventive maintenance tasks.
Functions:
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Track repairs
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Schedule preventive maintenance
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Log work orders
Examples: Hotelogix CMMS or eMaint.
What software do Hilton hotels use?
Hilton Hotels is transitioning to a new, cloud-based Property Management System (PMS) called the Property Engagement Platform (PEP), developed in collaboration with HotelKey. This platform is designed to streamline operations across Hilton’s portfolio of over 7,000 properties worldwide. The rollout began in 2023, with the goal of full implementation by 2026.
Do hotels use CRM software?
Yes, hotels use CRM (Customer Relationship Management) software—and it’s increasingly becoming a must-have in modern hospitality operations.
Here’s why hotels might use CRM software:
1. Guest Relationship Management
CRM software helps hotels track detailed guest profiles, including:
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Preferences (room type, amenities, food, etc.)
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Booking history
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Special occasions (birthdays, anniversaries)
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Feedback and complaints
2. Marketing Automation
Hotels use CRM tools to:
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Send targeted email campaigns (e.g. holiday packages, birthday offers)
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Run loyalty programs
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Segment guests based on travel behavior
3. Operational Efficiency
A CRM system integrates with:
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Property Management Systems (PMS)
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Booking engines
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Channel managers
4. Reputation and Feedback Management
Many hotel CRMs include tools for:
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Collecting and managing guest feedback
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Sending post-stay surveys
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Monitoring online reviews (TripAdvisor, Google, etc.)
Examples of hotel CRM software:
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Revinate: Popular for email marketing and guest data analytics.
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Guestline CRM: Integrated with PMS and booking systems.
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Cendyn: Focused on marketing automation and loyalty programs.
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Zoho CRM: Often used by smaller boutique hotels or chains looking for customizable and budget-friendly CRM options.
Is there any free hotel management software?
Yes, there are free hotel management software options, though they often come with limitations (like restricted features, user limits, or caps on room inventory). Below is a list of popular free hotel management tools, including open-source and freemium platforms:
1. KWHotel Free Version
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Best for: Small properties (up to 10 rooms)
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Key Features: Reservation calendar, guest check-in/check-out, customer database
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Limitations: Only available for Windows; advanced modules cost extra
2. eZee Absolute Free Trial
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Best for: Properties testing cloud-based PMS
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Key Features: Front desk operations, housekeeping, reporting
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Limitations: 30-day trial only; paid plans after
3. NOBEDS
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Best for: Hostels and small hotels
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Key Features: Booking calendar, guest registration, reporting
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Limitations: Free desktop version; online features require paid subscription
4. HotelDruid (Open Source)
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Best for: Tech-savvy users who want full control
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Key Features: Reservation management, multi-language support, reports
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Limitations: Requires setup on a web server; not user-friendly for beginners
5. MiniHotel (Free Plan)
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Best for: Small hotels and B&Bs
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Key Features: Booking engine, OTA integration, billing
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Limitations: Feature access and support limited on free plan
6. Frontdesk Master (Free for Hostels)
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Best for: Hostels managing 10+ beds
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Key Features: Bed-level reservations, channel management, POS
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Limitations: May require upgrade for full channel manager access
What hotel management software is best for small hotels?
The best hotel management software for small hotels depends on your specific needs—such as ease of use, budget, integrations (like with OTAs), and whether you’re managing just a few rooms or multiple properties. Below are top-rated options that cater especially well to small hotels, motels, inns, and B&Bs:
Little Hotelier
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Best for: Small hotels and B&Bs needing an all-in-one solution
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Why it stands out: Very easy to use with built-in booking engine, channel manager, and front desk system.
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Key Features: Reservation management, website builder, OTA sync, reporting
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Price: Paid, but offers a free trial
innRoad
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Best for: Independent properties looking for a reliable cloud-based PMS
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Why it stands out: Combines PMS, booking engine, and channel manager in one platform.
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Key Features: Reservation tracking, direct booking tools, revenue management
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Price: Paid, free demo available
What Next?
Choosing the right hotel management software is like finding the perfect concierge, it should make everything run smoothly, from check-ins to guest satisfaction. Whether you're managing a boutique inn or a sprawling resort, understanding the various systems and features will set you up for success.
Don't forget to browse around the site for more great hotel management tips, templates, and tools. Plus, join The Hotel GM newsletter for expert tidbits sent right to your inbox!
