Guide To The 18 Best Resort Management Software Of 2024
10 Best Resort Management Software Shortlist
Here's my pick of the 10 best software from the 18 tools reviewed.
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Choosing the best resort management software for your business can be daunting. With so many options available, knowing where to start is hard.
That's why I’ve created this guide. In it, I’ll discuss what resort management software is and give you some examples of how it can benefit your business. I’ll also talk about how much it costs and what features to look for when deciding.
And, of course, I’ll dive deep into the best resort management programs available in the market in 2024, so you can make a great selection that fits your resort.
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What Is Resort Management Software?
Resort management software is a comprehensive system that you can use to help your resort manage almost every aspect of the business. You can track reservations, room occupancy, staff schedules, and finances. It can also help with marketing and customer relations.
With time and proper setup, this software can help you save time and money. It makes it easy to keep your books in order and gives you real-time information about what's selling and what's not. You can use this information to make better pricing, promotions, and staffing decisions.
Best Resort Management Software Summary
| Tools | Price | |
|---|---|---|
| Cloudbeds | From $20/user/month | Website |
| innRoad | From $150/user/month | Website |
| eZee Absolute | From $45/user/month (billed annually) | Website |
| WebRezPro | From $5/user/month, (billed annually). | Website |
| Solonis | From $20/user/month | Website |
| Agilysys ResortSuite | Pricing upon request | Website |
| Seven Rooms | From $200/user/month (billed annually) | Website |
| RoomKeyPMS | From $80/user/month. | Website |
| Hotelogix | From $3.99/room/month (billed annually) | Website |
| RMS Cloud Resort Software | From $125/user/month | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareBest Resort Management Software Reviews
CloudBeds is a resort management software that merges the functionalities of property management, channel management, and a booking engine into a singular platform. Its integrated booking and management capabilities set it apart as an all-in-one solution for resort owners and operators.
Why I Picked CloudBeds:
I picked CloudBeds for its commitment to providing an integrated platform that combines multiple aspects of resort management. Its unique selling point lies in the harmonious merger of functionalities, reducing the need for multiple software solutions. Therefore, it is the best hotel management software for those seeking integrated booking and management solutions.
Standout features and integrations:
Key features include a property management system, website builder, channel manager, rate management, and booking engine, all in one platform. It also integrates effectively with various third-party applications, including revenue management tools, POS systems, and guest communication tools.
Pros and cons
Pros:
- User-friendly interface
- Broad third-party integrations
- All-in-one property management, channel management, and booking engine
Cons:
- The annual billing cycle may not be suitable for all businesses
- Customization options are somewhat limited
- Pricing could be more competitive
innRoad is a user-friendly, cloud-based hotel management software that caters specifically to the needs of independent properties. It offers an extensive suite of features that streamline operations and help maximize occupancy and increase revenue. With its focus on independent properties, innRoad is ideally suited to help these businesses improve their overall performance and customer experience.
Why I Picked innRoad:
I chose innRoad because of its dedication to serving independent properties. The platform has been built with an understanding of the unique needs of independent businesses, setting it apart from others on the market. Given this, innRoad is the best tool for managing independent hotel properties.
Standout features and integrations:
innRoad boasts features such as an online booking engine, revenue management, a property management system (PMS), and a global distribution system. The software also integrates well with numerous payment gateways and online travel agencies, which can be beneficial for broadening market reach.
Pros and cons
Pros:
- Robust integration capabilities
- Includes a global distribution system
- Dedicated focus on independent properties
Cons:
- The system may be too complex for smaller independent properties
- Setup charges can add to the initial cost
- High starting price
eZee Absolute is a comprehensive hotel management system designed to cater to various hotel industries. Its standout feature is its extensive customization, making it a versatile choice for businesses with unique or specific requirements.
Why I Picked eZee Absolute:
eZee Absolute drew my attention for its extensive customization options. It sets the bar high for allowing businesses to tweak the software according to their specific needs, thus standing out in a market filled with more rigid options. Given this flexibility, it easily became my top choice for businesses seeking extensive customization options.
Standout features and integrations:
eZee Absolute comes with a robust set of features, including but not limited to front office management, check-ins, reservation and booking system, and integrated e-distribution. Additionally, it offers an impressive set of integrations with multiple online travel agencies (OTAs), global distribution systems (GDSs), and even restaurant POS systems.
Pros and cons
Pros:
- Wide range of integrations
- Robust set of features
- Extensive customization options
Cons:
- Support response times can be improved
- Pricing could be more competitive
- Steeper learning curve due to extensive features
WebRezPro is a web-based property management software that serves an array of features including its direct booking engine. This powerful tool is designed to provide hotel businesses an efficient way to manage their bookings, ultimately driving more direct, commission-free reservations.
Why I Picked WebRezPro:
Its advanced direct booking engine strongly influenced the decision to select WebRezPro. I find that it significantly stands out from other platforms because of this feature, enabling businesses to increase their profit margins by reducing reliance on third-party booking platforms. Hence, WebRezPro excels as a tool that provides the best direct booking engine.
Standout features and integrations:
In addition to its excellent direct booking engine, WebRezPro offers other useful features like automated emails, mobile accessibility, and a customer database. The platform is also integrated with various third-party systems, including payment gateways, POS systems, and channel managers.
Pros and cons
Pros:
- Wide range of third-party integrations
- Useful automated email feature
- Powerful direct booking engine
Cons:
- The mobile accessibility feature might be challenging for some users to navigate
- The user interface could be more intuitive
- Additional setup fee
Solonis is a property management system that integrates a comprehensive customer relationship management (CRM) component into its offering. This integration allows businesses to manage their properties while closely monitoring and engaging with their customer base. Solonis' effective blending of PMS and CRM makes it an excellent choice for companies looking for a unified system.
Why I Picked Solonis:
I picked Solonis after judging its unique blend of CRM and PMS features to be a standout attribute. Many tools specialize in either PMS, but Solonis successfully combines the two, providing a comprehensive solution. This combination led me to select Solonis as the best tool for integrating CRM and PMS functionalities.
Standout features and integrations:
Solonis boasts a wide range of features from both the PMS and CRM worlds. Property management features include reservation management, housekeeping, and maintenance management, while its CRM features help manage guest profiles, track customer interactions, and target communications. As for integrations, Solonis can work with third-party platforms such as payment gateways, booking engines, and revenue management systems.
Pros and cons
Pros:
- Can integrate with a variety of third-party platforms
- Broad range of features to handle multiple aspects of property management
- Combines CRM and PMS functionalities effectively
Cons:
- May provide more features than needed for small-scale operations
- Learning curve due to the vast range of functionalities
- Pricing might be higher depending on the chosen integrations
Agilysys ResortSuite is a hospitality management software designed to handle multiple facets of resort operations in the hospitality industry. It excels in managing complex tasks associated with running a comprehensive resort, which relates directly to why I've identified it as the best for comprehensive resort operations.
Why I Picked Agilysys ResortSuite:
In selecting this tool, I considered its wide-ranging functionalities that meet the diverse needs of a comprehensive resort. Agilysys ResortSuite stood out due to its ability to cover aspects from spa and golf management to lodging and membership. Its integrative nature makes it uniquely suited for complex resort operations. I chose it because it's particularly effective for resorts with various services and is best for comprehensive resort operations.
Standout features and integrations:
Agilysys ResortSuite streamlines resort management with features for bookings, point-of-sale, invoicing, inventory, and club membership. Its reporting capabilities and integrations with third-party software make data management easy.
Pros and cons
Pros:
- Robust integration capabilities
- Wide range of features to meet diverse needs
- Comprehensive resort operations management
Cons:
- The interface could be more user-friendly
- Might be overwhelming for smaller resorts
- Pricing is not readily available
Seven Rooms is a powerful, intuitive reservation, seating, and guest management platform. It provides valuable insights into guest preferences, enabling personalized services that lead to superior guest experiences. Given its robust profiling features, Seven Rooms is an excellent choice for establishments wanting to build a rich, detailed understanding of their guests.
Why I Picked Seven Rooms:
In selecting tools, I was struck by Seven Rooms' in-depth focus on guest profiling, a feature that can greatly improve the quality of service in a hospitality setting. This tool is best for comprehensive guest profiling based on its ability to capture, analyze, and utilize detailed guest information, which makes it distinct from its peers.
Standout features and integrations:
Seven Rooms offers tools for reservation management, table management, guest experience, and marketing automation. Its standout feature, however, is its guest profiling, which offers a 360-degree view of guests, capturing everything from dining preferences to past interactions. This tool integrates smoothly with POS systems, email marketing tools, and payment gateways.
Pros and cons
Pros:
- Comprehensive reservation and table management
- Integration with POS systems and marketing tools
- In-depth guest profiling
Cons:
- Might be overkill for smaller establishments that don't require as in-depth guest profiling
- Setup can be time-consuming
- High starting price
RoomKeyPMS is a fully integrated hotel management software designed to handle operations across multiple properties like inns, hostels, b&B, and motels. Its emphasis on multi-property management makes it an efficient tool for chains or organizations with numerous lodging locations.
Why I Picked RoomKeyPMS:
Regarding managing multiple properties, RoomKeyPMS stands out from the crowd. I chose this software because of its robust multi-property management capabilities, which allow for centralized control and efficient operations. This feature makes RoomKeyPMS the best choice for businesses operating across numerous locations.
Standout features and integrations:
RoomKeyPMS has several powerful features, including guest profile management, real-time dynamic pricing, and multi-property management tools. Additionally, it offers integrations with a variety of third-party platforms such as OTAs, payment gateways, and guest communication tools.
Pros and cons
Pros:
- Variety of third-party integrations
- Rich set of features
- Effective multi-property management
Cons:
- User interface could be more intuitive
- One-time setup fee may be costly
- Pricing can be high for smaller operations
Hotelogix is a cloud-based resort management software specifically designed to cater to the needs of multi-property chains. It excels in providing tools that facilitate scalable processes, making it the go-to option for growing hotel chains or large-scale resorts.
Why I Picked Hotelogix:
I selected Hotelogix for this list due to its impressive capabilities in managing complex, chain-wide operations. It uniquely stood out for its multi-property management feature, allowing for centralized control of various locations. Hotelogix is best for scalable chain operations because it provides the tools for managing large-scale, multi-location resort and hotel operations effectively.
Standout features and integrations:
Hotelogix's key features include multi-property management, a unified distribution system, and a robust front desk management module. Additionally, it integrates well with global distribution systems (GDS), online travel agencies (OTAs) like booking.com, Expedia, and Airbnb, and popular payment gateways, supporting a comprehensive booking and payment process.
Pros and cons
Pros:
- Comprehensive booking and payment integrations
- Robust front desk management module
- Excellent for multi-property management
Cons:
- Higher learning curve for new users
- Customer support could be more responsive
- Might be too complex for smaller properties
RMS Cloud Resort Software is a robust resort management system equipped with a suite of tools designed to streamline the day-to-day operations of resorts. It particularly excels in offering a powerful dynamic pricing functionality, which can adjust room rates in real-time based on demand and other factors.
Why I Picked RMS Cloud Resort Software:
In selecting tools for this list, RMS Cloud Resort Software stood out for its robust dynamic pricing functionality. Its ability to adjust pricing in real-time, responding to factors like demand, booking channels, and competitors' rates, makes it an excellent asset for revenue management. RMS Cloud Resort Software is best for dynamic pricing functionality because it gives resorts the flexibility to optimize revenue while maintaining occupancy levels.
Standout features and integrations:
Key features of RMS Cloud Resort Software include its dynamic pricing tool, integrated channel management, and built-in CRM for improving guest experience. Furthermore, its API integrations with leading OTAs, GDS systems, and payment gateways facilitate online bookings and financial transactions.
Pros and cons
Pros:
- In-built CRM for guest experience
- Integrated channel management
- Powerful dynamic pricing functionality
Cons:
- Customer service response times could be improved
- Initial setup might be time-consuming
- The user interface could be more intuitive
Other Resort Management Software
Below is a list of additional legal practice management software that we shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- Resort Data
Best for robust reporting capabilities
- Life House
Best for its unique, local-focused approach
- Sage Intacct
Good for advanced financial management in hospitality
- Little Hotelier
Good for small hotels seeking a complete reservation system
- Guesty
Good for property managers handling multiple platforms
- Skyware Hospitality Solutions
Good for integrating front desk and back office operations
- Preno
Good for intuitive and simplified hotel management
- IQware
Good for its comprehensive suite of hotel management tools
Most Common Questions Regarding Resort Management Software (FAQs)
What are the Benefits of Using Resort Management Software?
As discussed in many-a property management newsletter, this type of software is essential for resort managers. Resort management software can offer a lot of benefits for your business.
To start with, it can help you automate many of the processes currently done manually. This can save you time and money in the long run.
Software can also help you track your guests more effectively. You can see who’s checked in, who’s waiting for a room, and who’s already left. This information can help you better plan your staffing levels and keep track of your profits and losses.
Additionally, resort management software can help you improve customer service. You can collect feedback from guests and use it to improve your services. You can also offer targeted promotions to specific guests based on their preferences.
Overall, resort management software can help you run your business more efficiently and improve your customer service.
How Much Does Resort Management Software Usually Cost?
Typically, resort management software costs between $500 and $2,000 per license. However, the price can vary depending on the features that are included.
Before you buy, be sure to ask the vendor about the return policy. Some companies offer a no-questions-asked return policy within a certain time frame, usually 30 or 60 days. This will give you a chance to try out the software and make sure it meets your needs.
What Are the Key Features to Look For?
Often, the software products offer features like online booking, automated marketing, and customer relationship management, accounting integration, and staff scheduling.
Here’s what we look for when making our selections and what we’d recommend you look for when considering some key aspects beyond features:
- Ease of use: The software should be easy to use, so you can get up and running quickly.
- Customizable: The software should be customizable to meet your specific needs.
- Reporting: The software should include robust reporting capabilities to track your progress and performance.
- Scalability: The software should be able to scale with your business as it grows.
- Security: The software should include robust security features to protect your data.
- Mobility: The software should be mobile app friendly so you can access it anytime.
- Support: The software should include 24/7 support so you can get help when you need it.
- Cost: The software should be affordable and within your budget.
- Compatibility: The software should be compatible with your existing systems and infrastructure.
- Ease of Integration: The software should be easy to integrate with your other systems so you can get up and running quickly.
More Resort Management Software Reviews
- Property Management
- Housekeeping
- Labor management
- Guest Communication
- Spa Software
- Vacation Rental Software
- Event Management Software
- Conference Management Software
- Concierge Software
- Room Service Software
Conclusion
You now have a good understanding of the best software on the market. The programs I've listed are some of the most popular and highly rated.
These programs can help your business run smoother and make your life a lot easier. It can automate many tasks for you, saving you time and energy. It can also help you keep track of your finances, guests, and property. I hope you find the perfect program for your business!