12 Best Resort Management Software Shortlist
After careful evaluation, here's my top resort management software shortlist:
- Agilysys ResortSuite - Best for comprehensive resort operations
- RMS Cloud Resort Software - Best for dynamic pricing functionality
- Hotelogix - Best for scalable operations in chains
- CloudBeds - Best for integrated booking and management
- eZee Absolute - Best for extensive customization options
- RoomKeyPMS - Best for managing multiple properties
- WebRezPro - Best for its direct booking engine
- innRoad - Best for independent properties
- Seven Rooms - Best for comprehensive guest profiling
- Life House - Best for its unique, local-focused approach
- Resort Data - Best for robust reporting capabilities
- Solonis - Best for combining CRM and PMS features
Choosing the best resort management software for your business can be daunting. With so many options available, knowing where to start is hard.
That's why I’ve created this guide. In it, I’ll discuss what resort management software is and give you some examples of how it can benefit your business. I’ll also talk about how much it costs and what features to look for when deciding.
And, of course, I’ll dive deep into the best resort management programs available in the market in 2024, so you can make a great selection that fits your resort.
What is Resort Management Software?
Resort management software is a comprehensive system that you can use to help your resort manage almost every aspect of the business. You can track reservations, room occupancy, staff schedules, and finances. It can also help with marketing and customer relations.
With time and proper setup, this software can help you save time and money. It makes it easy to keep your books in order and gives you real-time information about what's selling and what's not. You can use this information to make better pricing, promotions, and staffing decisions.
Overview of the 12 Best Resort Management Software
1. Agilysys ResortSuite - Best for comprehensive resort operations
Agilysys ResortSuite is a hospitality management software designed to handle multiple facets of resort operations in the hospitality industry. It excels in managing complex tasks associated with running a comprehensive resort, which relates directly to why I've identified it as the best for comprehensive resort operations.
Why I Picked Agilysys ResortSuite:
In selecting this tool, I considered its wide-ranging functionalities that meet the diverse needs of a comprehensive resort. Agilysys ResortSuite stood out due to its ability to cover aspects from spa and golf management to lodging and membership. Its integrative nature makes it uniquely suited for complex resort operations. I chose it because it's particularly effective for resorts with various services and is best for comprehensive resort operations.
Standout features & integrations:
Agilysys ResortSuite streamlines resort management with features for bookings, point-of-sale, invoicing, inventory, and club membership. Its reporting capabilities and integrations with third-party software make data management easy.
Pricing:
Agilysys ResortSuite has its pricing available upon request.
Pros:
- Comprehensive resort operations management
- Wide range of features to meet diverse needs
- Robust integration capabilities
Cons:
- Pricing is not readily available
- Might be overwhelming for smaller resorts
- The interface could be more user-friendly
2. RMS Cloud Resort Software - Best for dynamic pricing functionality
RMS Cloud Resort Software is a robust resort management system equipped with a suite of tools designed to streamline the day-to-day operations of resorts. It particularly excels in offering a powerful dynamic pricing functionality, which can adjust room rates in real-time based on demand and other factors.
Why I Picked RMS Cloud Resort Software:
In selecting tools for this list, RMS Cloud Resort Software stood out for its robust dynamic pricing functionality. Its ability to adjust pricing in real-time, responding to factors like demand, booking channels, and competitors' rates, makes it an excellent asset for revenue management. RMS Cloud Resort Software is best for dynamic pricing functionality because it gives resorts the flexibility to optimize revenue while maintaining occupancy levels.
Standout features & integrations:
Key features of RMS Cloud Resort Software include its dynamic pricing tool, integrated channel management, and built-in CRM for improving guest experience. Furthermore, its API integrations with leading OTAs, GDS systems, and payment gateways facilitate online bookings and financial transactions.
Pricing:
RMS Cloud Resort Software pricing starts from $125/user/month.
Pros:
- Powerful dynamic pricing functionality
- Integrated channel management
- In-built CRM for guest experience
Cons:
- The user interface could be more intuitive
- Initial setup might be time-consuming
- Customer service response times could be improved
3. Hotelogix - Best for scalable operations in chains
Hotelogix is a cloud-based resort management software specifically designed to cater to the needs of multi-property chains. It excels in providing tools that facilitate scalable processes, making it the go-to option for growing hotel chains or large-scale resorts.
Why I Picked Hotelogix:
I selected Hotelogix for this list due to its impressive capabilities in managing complex, chain-wide operations. It uniquely stood out for its multi-property management feature, allowing for centralized control of various locations. Hotelogix is best for scalable chain operations because it provides the tools for managing large-scale, multi-location resort and hotel operations effectively.
Standout features & integrations:
Hotelogix's key features include multi-property management, a unified distribution system, and a robust front desk management module. Additionally, it integrates well with global distribution systems (GDS), online travel agencies (OTAs) like booking.com, Expedia, and Airbnb, and popular payment gateways, supporting a comprehensive booking and payment process.
Pricing:
Hotelogix pricing starts from $90/user/month.
Pros:
- Excellent for multi-property management
- Robust front desk management module
- Comprehensive booking and payment integrations
Cons:
- Might be too complex for smaller properties
- Customer support could be more responsive
- Higher learning curve for new users
4. CloudBeds - Best for integrated booking and management
CloudBeds is a resort management software that merges the functionalities of property management, channel management, and a booking engine into a singular platform. Its integrated booking and management capabilities set it apart as an all-in-one solution for resort owners and operators.
Why I Picked CloudBeds:
I picked CloudBeds for its commitment to providing an integrated platform that combines multiple aspects of resort management. Its unique selling point lies in the harmonious merger of functionalities, reducing the need for multiple software solutions. Therefore, it is the best hotel management software for those seeking integrated booking and management solutions.
Standout features & integrations:
Key features include a property management system, website builder, channel manager, rate management, and booking engine, all in one platform. It also integrates effectively with various third-party applications, including revenue management tools, POS systems, and guest communication tools.
Pricing:
CloudBeds pricing starts from $125/user/month, billed annually.
Pros:
- All-in-one property management, channel management, and booking engine
- Broad third-party integrations
- User-friendly interface
Cons:
- Pricing could be more competitive
- Customization options are somewhat limited
- The annual billing cycle may not be suitable for all businesses
5. eZee Absolute - Best for extensive customization options
eZee Absolute is a comprehensive hotel management system designed to cater to various hotel industries. Its standout feature is its extensive customization, making it a versatile choice for businesses with unique or specific requirements.
Why I Picked eZee Absolute:
eZee Absolute drew my attention for its extensive customization options. It sets the bar high for allowing businesses to tweak the software according to their specific needs, thus standing out in a market filled with more rigid options. Given this flexibility, it easily became my top choice for businesses seeking extensive customization options.
Standout features & integrations:
eZee Absolute comes with a robust set of features, including but not limited to front office management, check-ins, reservation and booking system, and integrated e-distribution. Additionally, it offers an impressive set of integrations with multiple online travel agencies (OTAs), global distribution systems (GDSs), and even restaurant POS systems.
Pricing:
eZee Absolute's pricing starts from $45/user/month, billed annually.
Pros:
- Extensive customization options
- Robust set of features
- Wide range of integrations
Cons:
- Steeper learning curve due to extensive features
- Pricing could be more competitive
- Support response times can be improved
6. RoomKeyPMS - Best for managing multiple properties
RoomKeyPMS is a fully integrated hotel management software designed to handle operations across multiple properties like inns, hostels, b&B, and motels. Its emphasis on multi-property management makes it an efficient tool for chains or organizations with numerous lodging locations.
Why I Picked RoomKeyPMS:
Regarding managing multiple properties, RoomKeyPMS stands out from the crowd. I chose this software because of its robust multi-property management capabilities, which allow for centralized control and efficient operations. This feature makes RoomKeyPMS the best choice for businesses operating across numerous locations.
Standout features & integrations:
RoomKeyPMS has several powerful features, including guest profile management, real-time dynamic pricing, and multi-property management tools. Additionally, it offers integrations with a variety of third-party platforms such as OTAs, payment gateways, and guest communication tools.
Pricing:
Pricing for RoomKeyPMS starts from $100/user/month. However, a one-time setup fee varies depending on the scale and requirements of the property (or properties) being managed.
Pros:
- Effective multi-property management
- Rich set of features
- Variety of third-party integrations
Cons:
- Pricing can be high for smaller operations
- One-time setup fee may be costly
- User interface could be more intuitive
7. WebRezPro - Best for its direct booking engine
WebRezPro is a web-based property management software that serves an array of features including its direct booking engine. This powerful tool is designed to provide hotel businesses an efficient way to manage their bookings, ultimately driving more direct, commission-free reservations.
Why I Picked WebRezPro:
Its advanced direct booking engine strongly influenced the decision to select WebRezPro. I find that it significantly stands out from other platforms because of this feature, enabling businesses to increase their profit margins by reducing reliance on third-party booking platforms. Hence, WebRezPro excels as a tool that provides the best direct booking engine.
Standout features & integrations:
In addition to its excellent direct booking engine, WebRezPro offers other useful features like automated emails, mobile accessibility, and a customer database. The platform is also integrated with various third-party systems, including payment gateways, POS systems, and channel managers.
Pricing:
WebRezPro’s pricing starts from $60/user/month. They also have an additional one-time setup fee.
Pros:
- Powerful direct booking engine
- Useful automated email feature
- Wide range of third-party integrations
Cons:
- Additional setup fee
- The user interface could be more intuitive
- The mobile accessibility feature might be challenging for some users to navigate
8. innRoad - Best for independent properties
innRoad is a user-friendly, cloud-based hotel management software that caters specifically to the needs of independent properties. It offers an extensive suite of features that streamline operations and help maximize occupancy and increase revenue. With its focus on independent properties, innRoad is ideally suited to help these businesses improve their overall performance and customer experience.
Why I Picked innRoad:
I chose innRoad because of its dedication to serving independent properties. The platform has been built with an understanding of the unique needs of independent businesses, setting it apart from others on the market. Given this, innRoad is the best tool for managing independent hotel properties.
Standout features & integrations:
innRoad boasts features such as an online booking engine, revenue management, a property management system (PMS), and a global distribution system. The software also integrates well with numerous payment gateways and online travel agencies, which can be beneficial for broadening market reach.
Pricing:
Pricing for innRoad starts at $200/user/month (billed annually), with additional setup charges.
Pros:
- Dedicated focus on independent properties
- Includes a global distribution system
- Robust integration capabilities
Cons:
- High starting price
- Setup charges can add to the initial cost
- The system may be too complex for smaller independent properties
9. Seven Rooms - Best for comprehensive guest profiling
Seven Rooms is a powerful, intuitive reservation, seating, and guest management platform. It provides valuable insights into guest preferences, enabling personalized services that lead to superior guest experiences. Given its robust profiling features, Seven Rooms is an excellent choice for establishments wanting to build a rich, detailed understanding of their guests.
Why I Picked Seven Rooms:
In selecting tools, I was struck by Seven Rooms' in-depth focus on guest profiling, a feature that can greatly improve the quality of service in a hospitality setting. This tool is best for comprehensive guest profiling based on its ability to capture, analyze, and utilize detailed guest information, which makes it distinct from its peers.
Standout features & integrations:
Seven Rooms offers tools for reservation management, table management, guest experience, and marketing automation. Its standout feature, however, is its guest profiling, which offers a 360-degree view of guests, capturing everything from dining preferences to past interactions. This tool integrates smoothly with POS systems, email marketing tools, and payment gateways.
Pricing:
Seven Rooms pricing begins at $200/user/month (billed annually), but it offers value for money given its robust features and capabilities.
Pros:
- In-depth guest profiling
- Integration with POS systems and marketing tools
- Comprehensive reservation and table management
Cons:
- High starting price
- Setup can be time-consuming
- Might be overkill for smaller establishments that don't require as in-depth guest profiling
10. Life House - Best for its unique, local-focused approach
Life House is a hotel technology company with a unique take on property management. It offers a local-focused approach to managing properties, combining technology and local cultural insights to provide an authentic experience for guests. This approach makes Life House particularly fitting for properties looking to differentiate themselves through local culture and uniqueness.
Why I Picked Life House:
I picked Life House for this list because of its distinct emphasis on capturing the local flavor of properties. It's different from traditional hospitality management systems in the way it leverages local culture to enhance the guest experience. Life House is the best for its unique, local-focused approach as it offers a refreshing and authentic alternative in an often cookie-cutter industry.
Standout features & integrations:
Life House's platform features end-to-end hotel management functionalities, from operations to guest experience. A notable feature is their local-focused branding and design service, helping properties to maintain and enhance their local charm. The platform integrates well with major OTAs and POS systems, enhancing operational efficiency.
Pricing:
Life House has a unique pricing model based on partnership and revenue sharing rather than a traditional software subscription. Interested parties should contact Life House for detailed pricing information.
Pros:
- Unique local-focused approach
- Full suite of hotel management functionalities
- Integration with major OTAs and POS systems
Cons:
- No standard pricing model
- May not be suitable for chain hotels seeking uniformity across properties
- Might require more engagement from property owners due to the local focus
11. Resort Data - Best for robust reporting capabilities
Resort Data is a property management system focusing on detailed reporting. It is designed to provide comprehensive data insights for managing various accommodations such as resorts, condominiums, vacation rentals, and timeshares. The emphasis on robust reporting makes Resort Data a fitting tool for hospitality businesses needing extensive and diverse analytical insights.
Why I Picked Resort Data:
I chose Resort Data for this list because of its focus on comprehensive reporting, providing managers with a wide array of data points to improve their operations. In comparing the range of systems available, it was clear that Resort Data offered more in-depth reporting options than most. This is why I determined Resort Data the best tool for robust reporting capabilities.
Standout features & integrations:
Resort Data features over 400 reports covering reservations, finances, maintenance, payment processing, and housekeeping. It provides real-time insights, which can be invaluable for quick decision-making. It integrates with multiple third-party systems, including keyless entry providers, credit card processors, and online booking channels.
Pricing:
Pricing for Resort Data starts from $200/user/month. This may vary depending on the specific needs and size of the property.
Pros:
- Extensive reporting capabilities with over 400 reports
- Integrations with various third-party systems
- Real-time data for quick decision making
Cons:
- Higher starting price compared to some competitors
- Could be complex for users seeking simplicity
- The abundance of reports might be overwhelming for some users
12. Solonis - Best for combining CRM and PMS features
Solonis is a property management system that integrates a comprehensive customer relationship management (CRM) component into its offering. This integration allows businesses to manage their properties while closely monitoring and engaging with their customer base. Solonis' effective blending of PMS and CRM makes it an excellent choice for companies looking for a unified system.
Why I Picked Solonis:
I picked Solonis after judging its unique blend of CRM and PMS features to be a standout attribute. Many tools specialize in either PMS, but Solonis successfully combines the two, providing a comprehensive solution. This combination led me to select Solonis as the best tool for integrating CRM and PMS functionalities.
Standout features & integrations:
Solonis boasts a wide range of features from both the PMS and CRM worlds. Property management features include reservation management, housekeeping, and maintenance management, while its CRM features help manage guest profiles, track customer interactions, and target communications. As for integrations, Solonis can work with third-party platforms such as payment gateways, booking engines, and revenue management systems.
Pricing:
Pricing for Solonis begins at $30/user/month. Remember that additional costs may apply based on the chosen integrations and the property size.
Pros:
- Combines CRM and PMS functionalities effectively
- Broad range of features to handle multiple aspects of property management
- Can integrate with a variety of third-party platforms
Cons:
- Pricing might be higher depending on the chosen integrations
- Learning curve due to the vast range of functionalities
- May provide more features than needed for small-scale operations
Other Resort Management Software
Below is a list of additional legal practice management software that we shortlisted, but did not make it to the top 12. Definitely worth checking them out.
- Sage Intacct - Good for advanced financial management in hospitality
- Guesty - Good for property managers handling multiple platforms
- Preno - Good for intuitive and simplified hotel management
- Skyware Hospitality Solutions - Good for integrating front desk and back office operations
- IQware - Good for its comprehensive suite of hotel management tools
- Little Hotelier - Good for small hotels seeking a complete reservation system
What are the Benefits of Using Resort Management Software?
Resort management software can offer a lot of benefits for your business. To start with, it can help you automate many of the processes currently done manually. This can save you time and money in the long run.
Software can also help you track your guests more effectively. You can see who's checked in, who's waiting for a room, and who's already left. This information can help you better plan your staffing levels and keep track of your profits and losses.
Additionally, resort management software can help you improve customer service. You can collect feedback from guests and use it to improve your services. You can also offer targeted promotions to specific guests based on their preferences.
Overall, resort management software can help you run your business more efficiently and improve your customer service.
How Much Does Resort Management Software Usually Cost?
Typically, resort management software costs between $500 and $2,000 per license. However, the price can vary depending on the features that are included.
Before you buy, be sure to ask the vendor about the return policy. Some companies offer a no-questions-asked return policy within a certain time frame, usually 30 or 60 days. This will give you a chance to try out the software and make sure it meets your needs.
What Are the Key Features to Look For?
Often, the software products offer features like online booking, automated marketing, and customer relationship management, accounting integration, and staff scheduling.
Here's what we look for when making our selections and what we'd recommend you look for when considering some key aspects beyond features:
- Ease of use: The software should be easy to use, so you can get up and running quickly.
- Customizable: The software should be customizable to meet your specific needs.
- Reporting: The software should include robust reporting capabilities to track your progress and performance.
- Scalability: The software should be able to scale with your business as it grows.
- Security: The software should include robust security features to protect your data.
- Mobility: The software should be mobile app friendly so you can access it anytime.
- Support: The software should include 24/7 support so you can get help when you need it.
- Cost: The software should be affordable and within your budget.
- Compatibility: The software should be compatible with your existing systems and infrastructure.
- Ease of Integration: The software should be easy to integrate with your other systems so you can get up and running quickly.
More Resort Management Software Reviews
- Property Management
- Housekeeping
- Labor management
- Guest Communication
- Spa Software
- Vacation Rental Software
- Event Management Software
- Conference Management Software
- Concierge Software
- Room Service Software
Conclusion
You now have a good understanding of the best software on the market. The programs I've listed are some of the most popular and highly rated.
These programs can help your business run smoother and make your life a lot easier. It can automate many tasks for you, saving you time and energy. It can also help you keep track of your finances, guests, and property. I hope you find the perfect program for your business!