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12 Best Hotel PBX Shortlist

Want to make communication in your hotel easier and smoother? I did the grunt work for you by researching the best hotel PBX systems.

  1. XorCom - Best for high-availability redundancy in hospitality.
  2. 3CX - Best for seamless integration with property management systems and enabling efficient conference calling and video conferencing.
  3. Yeastar - Best for cost-effective IP-PBX solutions in the hospitality sector, offering a reliable softphone application.
  4. Cloud5 Communications - Best for unified communication solutions in large-scale hotels.
  5. JustCall - Best for multi-channel customer engagement in hospitality.
  6. Dialexia - Best for offering a tailored PBX solution for every hotel size.
  7. HotelLink - Best for enhancing direct bookings with innovative communication tools.
  8. aircall - Best for simplified call center operations in hotel management.
  9. ThinkSimplicity - Best for transforming guest experience with intuitive telephony.
  10. CloudTalk - Best for data-driven decision-making in hospitality communication.
  11. RingCentral - Best for feature-rich cloud-based communication solutions and advanced call forwarding with a high-quality softphone application.
  12. Ooma - Best for robust and reliable hotel phone system with excellent conference calling features.

As a seasoned professional in the hospitality industry, I understand your need for efficient, reliable, and user-friendly communication systems. The right hotel PBX (Private Branch Exchange) system can streamline communication among your staff and with your guests, elevating your service and improving your operations.

The hospitality phone systems on my list address significant communication challenges, from handling high call volumes to delivering clear and reliable calls that enhance the guest experience. Let me guide you through my top options, which have the potential to revolutionize your hotel operations and ensure you're providing the best possible service to your guests.

What Is A Hotel PBX?

A hotel PBX, short for Private Branch Exchange, is a private telephone network that handles all inbound and outgoing calls within a hotel or hospitality business. This business phone system allows hotels to manage and distribute incoming and outgoing calls, providing an essential communication bridge between hotel staff and guests.

From small boutique hotels to large resort chains, any entity in the hospitality sector can leverage a hotel PBX to streamline its communications. The tool is primarily used to manage check-ins, reservations, inquiries, internal staff communication, wake-up calls, room service, concierge desk, and much more. Ultimately, it is crucial in providing top-tier guest service and smooth hotel operations.

12 Best Hotel PBX Overviews

1. XorCom - Best for high-availability redundancy in hospitality

Zorcom's Multi Tenant Feature - hotel PBX
Zorcom's Multi Tenant Feature

Why I Picked XorCom:

I've chosen XorCom for its impeccable reliability and focus on ensuring uninterrupted service, which is paramount in the hotel industry.

This tool guarantees high-availability redundancy, making it particularly adept at maintaining seamless communication, even in the event of unexpected issues. Its unique feature set aligns it perfectly to cater to a busy hotel's high demand — from the front desk to the guest rooms — and constant uptime needs, making it one of the best hotel phone system providers.

Standout Features & Integrations:

XorCom impresses with its advanced IP-PBX features, such as an auto attendant, call recording, and caller ID functionality. Its high-availability redundancy sets it apart, which ensures that your hotel's communication remains uninterrupted.

The system also integrates effortlessly with various hotel management systems, including CRM integration, through its user-friendly apps, providing a more holistic and streamlined approach to managing your operations. Not only does it improve the efficiency of your staff, but it also enhances the overall experience of the hotel guest.


XorCom's pricing starts from $15/user/month (billed annually). This price point includes their robust telephony features, professional support, and high-availability redundancy.


  • High-availability redundancy ensures reliable communication
  • Comprehensive feature set designed for hotel operations
  • Effective integration with multiple hotel management systems


  • No free plan is available; only a demo
  • Pricing could be considered steep for smaller establishments
  • The user interface might have a learning curve for some users

2. 3CX - Best for seamless integration with property management systems and enabling efficient conference calling and video conferencing

3CX Web Client Screenshot
3CX' 's Web Client Feature

3CX is a robust telecommunications software solution that significantly simplifies managing phone systems within any company. The system excels in the realm of conference calling and video conferencing, and it provides essential integrations with property management systems. This makes it an ideal choice for businesses in real estate and hospitality.

Why I Picked 3CX:

When I was selecting tools for this list, I was immediately drawn to 3CX. Its unique combination of rich telecommunication features and specialized integration with property management systems sets it apart from other tools. Moreover, I chose 3CX as the best tool for efficient conference calling and video conferencing as it provides high-quality, easy-to-use conferencing solutions that meet the demands of a wide range of businesses.

Standout Features & Integrations:

3CX shines with its user-friendly web conferencing and call management features. It includes an easy-to-navigate interface and advanced functionality, such as interactive whiteboards and polling for webinars. Additionally, 3CX offers important integrations with a variety of property management systems like Hotelogix, Mews, and Opera. These integrations make managing a property’s telecommunication needs far more streamlined.


Starting from $4/user/month (billed annually), the pricing of 3CX makes it accessible for businesses of all sizes. Keep in mind that this is the price for their standard plan which has some limitations compared to their Pro and Enterprise offerings. It's also worth noting that the company offers special pricing for educational and non-profit organizations.


  • Comprehensive telecommunication functionality
  • Excellent integrations with property management systems
  • Generous free tier


  • Additional features in Pro and Enterprise versions may require substantial investment
  • Requires technical knowledge to fully utilize
  • Some users have reported customer service can be improved

3. Yeastar - Best for cost-effective IP-PBX solutions in the hospitality sector, offering a reliable softphone application

S20 - hotel PBX setting
S20's Setting

Yeastar is a powerful IP-PBX solution tailored to meet the specific requirements of the hospitality sector. The platform provides a reliable softphone application that allows for efficient, cost-effective telecommunication. This is especially beneficial for businesses in the hospitality sector that often deal with high volumes of calls.

Why I Picked Yeastar:

In my search for the most effective telecommunication tools, Yeastar emerged as a clear choice. This selection was informed by its focus on the hospitality sector and the provision of cost-effective IP-PBX solutions. Its standout feature, a reliable softphone application, complements the need for efficient communication within this industry. Thus, I confidently chose Yeastar as the best for this niche.

Standout Features & Integrations:

Yeastar's key features include its robust softphone application and its efficient IP-PBX solutions. The softphone application facilitates smooth internal and external communications, while the IP-PBX system ensures cost-effective call handling. As for integrations, Yeastar can seamlessly connect with numerous third-party applications, including popular CRM tools and other hospitality-focused software, to enhance operational efficiency.


Yeastar pricing starts from $10/user/month (billed annually). Note that this is the price for their basic plan, with more comprehensive options available at higher price points. Any additional costs related to setup or base fees are included in this monthly fee, making it straightforward for businesses to budget for.


  • Specializes in IP-PBX solutions, making it ideal for the hospitality sector
  • Reliable softphone application for efficient communication
  • Effective integration with CRM tools and hospitality-focused software


  • Lack of a perpetual free tier may discourage some potential users
  • More advanced features require a higher-priced plan
  • Some users have reported a steep learning curve for new operators

4. Cloud5 Communications - Best for unified communication solutions in large-scale hotels

Cloud5 -hotel PBX Communications Hospitality Dashboard
Cloud5's communications hospitality dashboard

Cloud5 Communications offers comprehensive communication solutions designed specifically for the hospitality industry. The tool delivers unified communication systems that are perfectly suited for large-scale hotels. By seamlessly integrating different communication methods, Cloud5 optimizes and streamlines interactions.

Why I Picked Cloud5 Communications:

Cloud5 Communications caught my attention due to its specific focus on large-scale hotels. The tool offers a unique combination of unified communications, which I determined to be quite advantageous for larger establishments with complex communication needs. For this reason, I concluded that Cloud5 is best for large-scale hotels seeking an integrated solution for their various communication channels.

Standout Features & Integrations:

Key features of Cloud5 include its high-speed data solutions, advanced voice systems, and comprehensive unified communication strategies. These features make it possible to have seamless and efficient communication processes within large-scale hotel operations. For integrations, Cloud5 integrates with major PMS systems, as well as other tools like call accounting systems, which are commonly used in the hospitality sector.


Pricing for Cloud5 Communications is available upon request. Given the tool's focus on custom solutions for large-scale hotels, a standard price per user per month doesn't apply. Instead, the cost is determined based on the specific requirements and needs of each hotel.


  • Tailored for large-scale hotels
  • Offers unified communication solutions
  • Integration with major PMS and call accounting systems


  • No free tier or trial version offered
  • Pricing structure may not be suitable for all businesses
  • Some users have mentioned a need for more detailed user training

5. JustCall - Best for multi-channel customer engagement in hospitality

JustCall AutoDialer Feature - hotel PBX
JustCall's AutoDialer feature

JustCall is a cloud-based phone system designed to facilitate multi-channel customer engagement. Designed for businesses in various sectors, including hospitality, JustCall offers the tools necessary for efficient and effective communication with customers. The platform's capacity for multi-channel engagement makes it an ideal choice for the dynamic communication needs of the hospitality industry.

Why I Picked JustCall:

JustCall stood out for its particular strength in managing multi-channel customer engagement. I chose this tool because it provides an array of features to facilitate various types of communication. JustCall differentiates itself with its easy-to-use interface and comprehensive feature set. Given the dynamic nature of customer engagement in the hospitality sector, I determined that JustCall is best suited for this role.

Standout Features & Integrations:

Some of JustCall's standout features include its cloud-based telephony, SMS capabilities, and the option to use local numbers from over 58 countries. These facilitate multi-channel customer engagement, a critical aspect of successful operations in the hospitality industry. JustCall also integrates with a variety of CRM and Helpdesk software, such as Salesforce, Zendesk, and Hubspot, to provide a well-rounded communication solution.


Pricing for JustCall starts from $20/user/month (billed annually). It's important to note that this is the starting price, with more advanced plans available at higher rates. The stated price includes all standard features with no additional base fee.


  • Efficient multi-channel communication
  • Integration with major CRM and Helpdesk software
  • Local numbers availability from over 58 countries


  • No permanent free tier offered
  • More advanced features require a higher-priced plan
  • The interface may seem complex to first-time users

6. Dialexia - Best for offering a tailored PBX solution for every hotel size

Dialexia Hospitality PBX Solutions Website
Dialexia's hospitality solutions website

Dialexia provides a robust PBX solution that can be customized to accommodate any size hotel. It's an IP-based system designed to manage phone services in a more efficient, streamlined manner, which can be beneficial to hospitality businesses of all sizes.

Why I Picked Dialexia:

In selecting Dialexia, it was the customizability and scalability that primarily attracted my attention. It stands out for its ability to provide tailored solutions depending on the size of the hotel, making it a versatile option for both small and large-scale operations. Considering its adaptability to varying business sizes, I believe Dialexia is best suited for offering a tailored PBX solution for every hotel size.

Standout Features & Integrations:

Dialexia's customizable PBX solutions are its most significant feature. They allow for scalability as your hotel grows. Additionally, the platform integrates with a wide array of third-party software solutions, enabling a more comprehensive service. This includes CRM tools and billing software, further enhancing its utility for hotel management.


Dialexia uses a "Pricing upon request" model, so you'll need to contact the company directly to get a specific quote for your hotel's needs. This pricing structure aligns with their focus on offering tailored solutions for each client.


  • Customizable solutions that scale with your business
  • Broad range of integrations with other software tools
  • Tailored pricing based on specific needs


  • No free trial or tier is available
  • Pricing is not transparent; direct contact is necessary for a quote
  • Could be more complex to set up due to its custom nature
HotelLink PBX Multiple Calendar View
HotelLin's multiple calendar view

HotelLink is a hospitality communication platform that employs innovative strategies to help increase direct bookings. Their tools enable improved communication with potential guests and provide integrated booking features for a streamlined customer experience. As such, it is particularly well-suited to establishments looking to boost direct booking rates.

Why I Picked HotelLink:

I chose HotelLink for its innovative approach to guest communication and its effective promotion of direct bookings. Its ability to provide these services in a cohesive and integrated manner makes it a standout choice. Given its unique emphasis on enhancing direct bookings with cutting-edge communication tools, HotelLink secures its position as the best in this category.

Standout Features & Integrations:

HotelLink's standout feature is its direct booking enhancement capabilities, enabled by its integrated communication tools. Furthermore, the platform provides seamless integration with major property management systems and channel managers, facilitating an efficient and cohesive operational environment.


HotelLink operates on a “Pricing upon request” basis. To find out the exact cost for your specific requirements, you'll need to get in touch with the company directly. This approach allows for tailored pricing structures that can fit the unique needs of each hotel.


  • Specialized focus on enhancing direct bookings
  • Seamless integration with existing systems
  • Tailored pricing structure


  • No free tier or trial version available
  • Pricing information isn't publicly available
  • May not be cost-effective for smaller establishments

8. Aircall - Best for simplified call center operations in hotel management

Aircall PBX Customer Telephony Integration Screenshot
Aircall's customer telephone integration

Aircall is a cloud-based phone system designed to streamline call center operations. By providing robust call-handling capabilities and insightful analytics, it supports efficient customer service and management in hotel businesses. This makes it a powerful tool for any hotel establishment looking to simplify their call center operations.

Why I Picked Aircall:

I chose Aircall for its superior call management features and insightful analytics. The platform's ability to effectively handle high-volume calls while providing detailed insights into call data sets it apart. Given its proficiency in streamlining call center operations, Aircall seems particularly suited for hotel management, where efficient customer service is key.

Standout Features & Integrations:

Aircall stands out with its strong call handling capabilities, including smart call routing, power dialer, and intuitive interactive voice response (IVR) system. Furthermore, it integrates easily with various popular platforms such as Salesforce, HubSpot, and Slack, which can boost productivity and streamline operations.


Pricing for Aircall starts from $30/user/month (billed annually). This pricing is for their Essentials plan, which includes unlimited calling to numbers in the country where your Aircall numbers are based. Additional costs may apply to numbers in other countries.


  • Powerful call-handling capabilities
  • Integrates with major CRM and team collaboration platforms
  • Detailed call analytics


  • No fully free tier is available
  • The lowest-priced plan is billed annually
  • Additional costs may apply for international calls

9. ThinkSimplicity - Best for transforming guest experience with intuitive telephony

ThinkSimplicity PBX Dashboard
ThinkSimplicity's website dashboard

ThinkSimplicity provides an integrated voice solution designed to elevate hotel operations. By centralizing communications and simplifying telephony processes, it enhances the guest experience in hospitality settings. Its intuitive approach makes it ideal for transforming the guest experience with straightforward telephony.

Why I Picked ThinkSimplicity:

ThinkSimplicity earned its place on this list due to its commitment to simplicity and centralization in communication. The tool stands out because it specifically caters to the hospitality industry, aligning with the requirements of hotels of varying sizes. I believe it's "best for" transforming guest experience as it offers an intuitive telephony solution that aids in providing exceptional guest service.

Standout Features & Integrations:

ThinkSimplicity excels with its key features such as automated attendant, call accounting, and voice messaging. These features provide a comprehensive voice solution for hotels. It also offers integrations with major property management systems (PMS), contributing to a more streamlined hospitality management process.


Pricing for ThinkSimplicity is not openly listed on their website. The cost likely depends on the specific needs of the hotel, including the size and number of locations. For accurate pricing, it's recommended to contact ThinkSimplicity directly for a quote.


  • Comprehensive voice solution for hotels
  • Integration with major PMS
  • Customizable to specific hotel needs


  • No free plan or trial
  • Pricing is not transparent
  • Customization may require additional setup time

10. CloudTalk - Best for data-driven decision-making in hospitality communication

CloudTalk Hotel PBX Call Recording Tool Feature
CloudTalk's call recording tool feature

CloudTalk is a cloud-based phone system designed to enhance communication in various business sectors, including hospitality. The tool offers an extensive range of features that empower hotels to improve their customer service and make data-driven decisions. Its emphasis on analytics and data utilization make it best suited for data-driven decision-making in hospitality communication.

Why I Picked CloudTalk:

I picked CloudTalk for this list because of its impressive data analysis features. Its ability to record, store, and analyze call data distinguishes it from other similar tools. By facilitating data-driven decision-making, and access to a mobile app that allows you to manage your hotel's communications right from your smartphone, it can effectively enhance communication within the hospitality industry.

Standout Features & Integrations:

CloudTalk excels with its call recording and analytics capabilities, enabling data-driven decisions. Additionally, its Smart Dialer and Automatic Call Distribution (ACD) features enhance efficiency in handling calls. CloudTalk also offers integrations with popular CRM and helpdesk platforms, including Salesforce, Zendesk, and HubSpot, among others.


CloudTalk pricing starts from $20/user/month, based on an annual billing cycle. This is the "Starter" package, and it provides a range of core features such as international numbers and call recording.


  • Strong data analysis capabilities
  • Integrations with popular CRM and helpdesk platforms
  • Smart Dialer and ACD for efficient call handling


  • No free tier beyond the 14-day trial
  • Pricing can be a bit steep for smaller hotels
  • Some advanced features are only available on higher-tier plans

11. RingCentral - Best for feature-rich cloud-based communication solutions and advanced call forwarding with a high-quality softphone application

RingCentral Hubspot Integration tool Screenshot
RingCentral's Hubspot integration tool

RingCentral is a cloud-based communication and collaboration platform that enables businesses to stay connected through voice, video, team messaging, and more. With its robust set of features and advanced call forwarding options, RingCentral shines in providing a high-quality softphone application for enhanced communications in the hotel industry.

Why I Picked RingCentral:

I selected RingCentral for its comprehensive suite of communication tools and its exceptional softphone application. Compared to other platforms, RingCentral provides more versatility with its advanced call-forwarding feature. It's clear that RingCentral stands out as best for establishments seeking a feature-rich cloud-based solution, voicemail transcription feature, and an advanced call-forwarding system in their softphone application.

Standout Features & Integrations:

RingCentral provides several standout features, including video conferencing, team messaging, and advanced call handling - all accessible from their superior softphone application. Furthermore, RingCentral can be integrated with various business tools such as Salesforce, Microsoft 365, and Google Workspace, enabling streamlined workflows.


RingCentral pricing starts from $19.99/user/month, and this is for their Essentials package when billed annually. This plan includes unlimited phone calls within the US and Canada and up to 100 participants in video meetings.


  • Comprehensive suite of communication tools
  • Advanced call handling with high-quality softphone application
  • Wide array of integrations with business tools


  • No permanent free plan is available
  • Some features are only available at higher price tiers
  • International calling is an add-on and not included in the base pricing

12. Ooma - Best for robust and reliable hotel phone system with excellent conference calling features

Ooma hotel phone system virtual receptionist
Ooma virtual receptionist

Ooma offers a comprehensive voice-over-internet-protocol (VoIP) phone system, perfect for hospitality businesses. With its excellent conference calling features, Ooma can transform the way your hotel communicates, fostering a more efficient and productive environment.

Why I Picked Ooma:

I picked Ooma after a careful comparison of various systems, and it caught my attention with its robustness and reliability. Its excellent conference calling capabilities set it apart from others, making it perfect for hotels where communication is crucial. Therefore, Ooma is my top pick for businesses seeking a dependable hotel phone system with standout conference calling features.

Standout Features & Integrations:

Ooma provides a wide range of useful features including a virtual receptionist, call blocking, and a conference bridge for efficient group calls. It seamlessly integrates with platforms such as Google Workspace, Microsoft Office 365, and Salesforce to enhance overall productivity.


The pricing for Ooma Office begins at $19.95/user/month. This price includes a range of features such as virtual receptionist, call blocking, and conference calling features.


  • Robust and reliable phone system
  • Excellent conference calling features
  • Seamless integration with various platforms


  • No permanent free plan available
  • Additional features require higher-priced plans
  • Some customers report difficulties with customer service

Other Hotel PBX

Below is a list of additional hotel PBX I shortlisted but did not make it to the top 12. Definitely worth checking them out.

  1. Akia - Good for leveraging AI for personalized guest communication
  2. Goco - Good for comprehensive HR solutions in hospitality
  3. Guest Suites Hotel Management Software - Good for PBX and voicemail integration in hotels
  4. Zadarma - Good for cost-effective cloud-based PBX solutions for hotels
  5. VirtualPBX - Good for robust virtual PBX systems in hospitality
  6. Acefone - Good for streamlined communication with hosted PBX solutions
  7. Vonage: Good for powerful and reliable communication solutions

For those looking for an on-premise solution, systems like Avaya or Mitel also provide robust PBX capabilities tailored to the hospitality industry.

Hotel PBX Selection Criteria

I've had the opportunity to test and analyze many hotel PBX systems. While many of them have countless features, not all are equally beneficial for a hotel setup. Therefore, I prioritized specific criteria that I believe are critical to the efficacy of a hotel phone system. These are the key aspects I considered:

Core Functionality

To efficiently run your hotel business, a competent hotel PBX should enable you to:

  • Manage and route multiple simultaneous inbound calls efficiently
  • Integrate seamlessly with your existing Property Management System (PMS)
  • Provide high-quality, reliable calls, both internally and externally
  • Automate routine tasks such as wake-up calls or general inquiries

Key Features

The standout features I looked for include the following:

  • High-Availability Redundancy: This feature ensures the continuity of service even in unforeseen circumstances, which is critical for hotels that operate around the clock.
  • Auto-Attendant: An automated response system to handle simple inquiries, incoming calls, and issue notifications, saving your staff valuable time.
  • Call Queuing: Efficiently manage multiple calls, ensuring no guest waits too long.
  • Call Routing: Advanced call routing options to ensure that every call reaches the correct department
  • Voicemail-to-Email: Transcribing voicemails to email can help maintain a record of all communications and never miss any important information.
  • Integration Capabilities: The ability to integrate with other hotel systems like Property Management System (PMS), Customer Relationship Management (CRM), etc.


The user experience of a hotel PBX system plays a significant role in its effectiveness. Here are the specifics:

  • Simple Onboarding: The PBX system should have an intuitive interface that allows users to understand and use the system easily without the need for extensive training, whether on a desk phone, softphone, or dedicated apps.
  • Reliable Customer Support: Given the 24/7 nature of hotels, a PBX system should have a robust support system ready to resolve any issues at any time.
  • Role-based Access: To ensure security and efficiency, the system should be able to assign access based on roles. This can prevent misuse and ensure the correct information reaches the right people.
  • Scalability: As hotels grow and expand, their PBX system should be able to adapt and accommodate that growth. Therefore, scalability is a crucial aspect to consider.

Hotel PBX Frequently Asked Questions

What are the benefits of using a hotel PBX system?

A hotel PBX system brings a range of benefits to the hospitality sector, including:

  1. Efficient Call Management: It handles multiple calls simultaneously, distributes them into ring groups, and offers call forwarding to direct them to the right departments or rooms.
  2. Enhanced Customer Service: With features like auto-attendant, your guests can get prompt responses to common inquiries.
  3. Seamless Integration: A sound PBX system integrates with your existing property management system, enabling better coordination and communication.
  4. Increased Productivity: Automating routine tasks, such as wake-up calls or standard inquiries, saves your staff and front desk team time and effort.
  5. Cost-Effective: It eliminates the need for multiple phone lines and reduces telecom expenses.

How much do hotel PBX systems typically cost?

The pricing of hotel PBX systems can vary widely depending on the size of the hotel, features, and vendor. However, plenty of PBX systems offer cost-effective VoIP phone services. Most providers use a per-user, per-month pricing model, but some also provide packages or tiered pricing inclusive of international calling. Prices can start from as low as $10/user/month and go up to $50/user/month or more for advanced features, including international calling. Some vendors, like Cisco, offer large hotels or chains volume discounts.

Which is the cheapest and the most expensive hotel PBX system?

Zadarma stands out as one of the most cost-effective options among the PBX systems we've discussed, with pricing starting at around $10/user/month. On the other hand, a feature-rich PBX system like XorCom can cost upwards of $50/user/month, depending on your specific requirements.

Are there any free hotel PBX options or apps available for my small business?

Most hotel PBX providers don't offer entirely free solutions due to the comprehensive services and support required. However, many PBX phone system providers issue demos or trial periods for you to test their service before committing to a paid plan. This allows small business owners to evaluate their usefulness before investing in a paid plan.

Can a hotel PBX system handle international calls?

Yes, most hotel PBX systems, as part of their telephone system package, offer international calling capabilities. However, the rates for these calls may vary depending on the provider and the destination country.

Can a hotel PBX system be used with room phones?

Yes, a robust hotel PBX system should be compatible with room phones. This compatibility allows guests to make room-to-room calls, contact the front desk, or dial external numbers.

Do PBX systems support conference calling?

Answer: Yes, many PBX systems include conference calling capabilities, allowing for simultaneous participation in phone calls by multiple people. This is useful for internal team meetings or speaking with guests simultaneously.

What is the difference between VoIP and PBX?

VoIP systems allow you to make voice calls using a broadband internet connection instead of a traditional phone line. It converts voice signals into digital signals that travel over the internet. VoIP providers include companies like Vonage, Cisco, GoToConnect, Nextiva, and others.

PBX, on the other hand, is a private telephone network used within a company or organization. The users of the PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN, or analog.


In determining the best hotel PBX system, it is crucial first to understand your hotel's unique needs as different systems cater to diverse requirements. Some may prioritize simplicity and ease of use, while others may offer a comprehensive set of features.

Integration with your existing software ecosystem is a vital factor to consider as this can significantly streamline your workflow. Therefore, identifying PBX systems that integrate well with your current hotel management systems can prove beneficial.

Lastly, while it might be tempting to gravitate towards the least expensive or free options of these new phone systems, remember to assess the price-value ratio. This involves considering the range of features and benefits against the cost. The most suitable PBX system should provide a balance of functionality and cost-effectiveness, offering value for your money.

What Do You Think?

We hope this guide has provided you with valuable insights to help you choose the best hotel PBX system for your needs. However, we acknowledge that there may be other excellent tools out there that we may not have included in this list.

We invite you to share your experiences and suggest any other hotel PBX tools you've found beneficial. Your input could be incredibly helpful to others in the community who are also on the lookout for effective communication solutions in the hospitality industry.

Cory Masters
By Cory Masters

Cory Masters is a dynamic professional with 10+ years of experience working across hotel and hospitality management, accounting, financial management, office management, and operations. She's passionate about elevating other professionals in the community, using her 4 years as an Assistant Hotel Manager at Four Seasons to share the lessons she's learned about managing guest interactions, reservations, hotel staff, hotel services, hotel management systems, and more.