Guide To The 18 Best Resort Management Software Of 2024
10 Best Resort Management Software Shortlist
Here's my pick of the 10 best software from the 18 tools reviewed.
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Choosing the best resort management software for your business can be daunting. With so many options available, knowing where to start is hard.
That's why I’ve created this guide. In it, I’ll discuss what resort management software is and give you some examples of how it can benefit your business. I’ll also talk about how much it costs and what features to look for when deciding.
And, of course, I’ll dive deep into the best resort management programs available in the market in 2024, so you can make a great selection that fits your resort.
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What Is Resort Management Software?
Resort management software is a comprehensive system that you can use to help your resort manage almost every aspect of the business. You can track reservations, room occupancy, staff schedules, and finances. It can also help with marketing and customer relations.
With time and proper setup, this software can help you save time and money. It makes it easy to keep your books in order and gives you real-time information about what's selling and what's not. You can use this information to make better pricing, promotions, and staffing decisions.
Best Resort Management Software Summary
| Tools | Price | |
|---|---|---|
| innQuest | Pricing upon request | Website |
| Canary Technologies | Pricing upon request | Website |
| WebRezPro | From $5/user/month, (billed annually). | Website |
| innRoad | From $150/user/month | Website |
| eZee Absolute | From $45/user/month (billed annually) | Website |
| Hotelogix | From $3.99/room/month (billed annually) | Website |
| Seven Rooms | From $200/user/month (billed annually) | Website |
| Resort Data | From $50/user/month. | Website |
| Solonis | From $20/user/month | Website |
| Life House | From $120/user/month | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareBest Resort Management Software Reviews
roomMaster is a cloud-based property management system (PMS) designed to support the operations of hotels and vacation rentals. It provides a comprehensive suite of features, including booking management, payment processing, and performance reporting, all accessible through an intuitive interface.
Why I Picked roomMaster HMS by innQuest: Tailored for independent hotels, hotel groups, and resorts, roomMaster helps users manage operations, improve guest satisfaction, and enhance overall efficiency. It facilitates various operations, including reservations, front desk activities, housekeeping, and financial reporting, all through an intuitive interface. This ease of use allows staff to manage their tasks effectively without the need for extensive training, which is essential in maintaining smooth daily operations at a resort.
Standout features and integrations:
roomMaster offers a wide range of resort management features, including WebBook, an integrated booking engine, StayFull, a channel manager, payment processing, performance reporting, and front desk management. The platform integrates with Amadeus, Hoteltix, Sage, Windcave, AirBnB, Expedia, QuickBooks, SiteMinder, TripAdvisor, and Flexkeeping.
Pros and cons
Pros:
- Recognized for stable performance
- Channel management
- Intuitive user interface
Cons:
- Some connectivity issues
- Lacks customization features
- Limited customer support
Canary Technologies offers a comprehensive suite of digital tools designed to enhance guest experiences and operations for hotels and resorts. Their platform includes features like contactless check-in and checkout, digital authorizations, dynamic upsells, and guest messaging, all aimed at modernizing hospitality management.
Why I Picked Canary Technologies: Canary offers contactless check-in and checkout, which allows guests to complete these processes via their mobile devices. This not only reduces wait times associated with traditional check-in methods but also improves convenience and overall guest experiences. Additionally, the dynamic upsell feature enables you to offer room upgrades, spa packages, and other services at optimal moments during the guest's journey, increasing revenue opportunities while catering to your guests' needs.
Standout features and integrations:
Other features include its guest messaging system that facilitates communication between your staff and guests through their preferred channels. This ensures timely responses to inquiries and enhances overall guest satisfaction. Additionally, the digital authorizations feature replaces traditional paper forms with secure digital alternatives, helping to reduce fraud and chargebacks. Integrations include Amadeus, Maestro, Skytouch, Choice Advantage, HiRUM, Shift4 Payments, IQware, Oracle Hospitality, InnQuest, RoomKey, innRoad, Booking.com, Cloudbeds, BookingCenter, and Alice.
Pros and cons
Pros:
- Digital tipping options
- Contactless check-in enhances guest convenience
- Real-time communication options
Cons:
- Occasional system glitches
- Potential integration challenges with certain property management systems
WebRezPro is a web-based property management software that serves an array of features including its direct booking engine. This powerful tool is designed to provide hotel businesses an efficient way to manage their bookings, ultimately driving more direct, commission-free reservations.
Why I Picked WebRezPro:
Its advanced direct booking engine strongly influenced the decision to select WebRezPro. I find that it significantly stands out from other platforms because of this feature, enabling businesses to increase their profit margins by reducing reliance on third-party booking platforms. Hence, WebRezPro excels as a tool that provides the best direct booking engine.
Standout features and integrations:
In addition to its excellent direct booking engine, WebRezPro offers other useful features like automated emails, mobile accessibility, and a customer database. The platform is also integrated with various third-party systems, including payment gateways, POS systems, and channel managers.
Pros and cons
Pros:
- Wide range of third-party integrations
- Useful automated email feature
- Powerful direct booking engine
Cons:
- The mobile accessibility feature might be challenging for some users to navigate
- The user interface could be more intuitive
- Additional setup fee
innRoad is a user-friendly, cloud-based hotel management software that caters specifically to the needs of independent properties. It offers an extensive suite of features that streamline operations and help maximize occupancy and increase revenue. With its focus on independent properties, innRoad is ideally suited to help these businesses improve their overall performance and customer experience.
Why I Picked innRoad:
I chose innRoad because of its dedication to serving independent properties. The platform has been built with an understanding of the unique needs of independent businesses, setting it apart from others on the market. Given this, innRoad is the best tool for managing independent hotel properties.
Standout features and integrations:
innRoad boasts features such as an online booking engine, revenue management, a property management system (PMS), and a global distribution system. The software also integrates well with numerous payment gateways and online travel agencies, which can be beneficial for broadening market reach.
Pros and cons
Pros:
- Robust integration capabilities
- Includes a global distribution system
- Dedicated focus on independent properties
Cons:
- The system may be too complex for smaller independent properties
- Setup charges can add to the initial cost
- High starting price
eZee Absolute is a comprehensive hotel management system designed to cater to various hotel industries. Its standout feature is its extensive customization, making it a versatile choice for businesses with unique or specific requirements.
Why I Picked eZee Absolute:
eZee Absolute drew my attention for its extensive customization options. It sets the bar high for allowing businesses to tweak the software according to their specific needs, thus standing out in a market filled with more rigid options. Given this flexibility, it easily became my top choice for businesses seeking extensive customization options.
Standout features and integrations:
eZee Absolute comes with a robust set of features, including but not limited to front office management, check-ins, reservation and booking system, and integrated e-distribution. Additionally, it offers an impressive set of integrations with multiple online travel agencies (OTAs), global distribution systems (GDSs), and even restaurant POS systems.
Pros and cons
Pros:
- Wide range of integrations
- Robust set of features
- Extensive customization options
Cons:
- Support response times can be improved
- Pricing could be more competitive
- Steeper learning curve due to extensive features
Hotelogix is a cloud-based resort management software specifically designed to cater to the needs of multi-property chains. It excels in providing tools that facilitate scalable processes, making it the go-to option for growing hotel chains or large-scale resorts.
Why I Picked Hotelogix:
I selected Hotelogix for this list due to its impressive capabilities in managing complex, chain-wide operations. It uniquely stood out for its multi-property management feature, allowing for centralized control of various locations. Hotelogix is best for scalable chain operations because it provides the tools for managing large-scale, multi-location resort and hotel operations effectively.
Standout features and integrations:
Hotelogix's key features include multi-property management, a unified distribution system, and a robust front desk management module. Additionally, it integrates well with global distribution systems (GDS), online travel agencies (OTAs) like booking.com, Expedia, and Airbnb, and popular payment gateways, supporting a comprehensive booking and payment process.
Pros and cons
Pros:
- Comprehensive booking and payment integrations
- Robust front desk management module
- Excellent for multi-property management
Cons:
- Higher learning curve for new users
- Customer support could be more responsive
- Might be too complex for smaller properties
Seven Rooms is a powerful, intuitive reservation, seating, and guest management platform. It provides valuable insights into guest preferences, enabling personalized services that lead to superior guest experiences. Given its robust profiling features, Seven Rooms is an excellent choice for establishments wanting to build a rich, detailed understanding of their guests.
Why I Picked Seven Rooms:
In selecting tools, I was struck by Seven Rooms' in-depth focus on guest profiling, a feature that can greatly improve the quality of service in a hospitality setting. This tool is best for comprehensive guest profiling based on its ability to capture, analyze, and utilize detailed guest information, which makes it distinct from its peers.
Standout features and integrations:
Seven Rooms offers tools for reservation management, table management, guest experience, and marketing automation. Its standout feature, however, is its guest profiling, which offers a 360-degree view of guests, capturing everything from dining preferences to past interactions. This tool integrates smoothly with POS systems, email marketing tools, and payment gateways.
Pros and cons
Pros:
- Comprehensive reservation and table management
- Integration with POS systems and marketing tools
- In-depth guest profiling
Cons:
- Might be overkill for smaller establishments that don't require as in-depth guest profiling
- Setup can be time-consuming
- High starting price
Resort Data is a property management system focusing on detailed reporting. It is designed to provide comprehensive data insights for managing various accommodations such as resorts, condominiums, vacation rentals, and timeshares. The emphasis on robust reporting makes Resort Data a fitting tool for hospitality businesses needing extensive and diverse analytical insights.
Why I Picked Resort Data:
I chose Resort Data for this list because of its focus on comprehensive reporting, providing managers with a wide array of data points to improve their operations. In comparing the range of systems available, it was clear that Resort Data offered more in-depth reporting options than most. This is why I determined Resort Data the best tool for robust reporting capabilities.
Standout features and integrations:
Resort Data features over 400 reports covering reservations, finances, maintenance, payment processing, and housekeeping. It provides real-time insights, which can be invaluable for quick decision-making. It integrates with multiple third-party systems, including keyless entry providers, credit card processors, and online booking channels.
Pros and cons
Pros:
- Real-time data for quick decision making
- Integrations with various third-party systems
- Extensive reporting capabilities with over 400 reports
Cons:
- The abundance of reports might be overwhelming for some users
- Could be complex for users seeking simplicity
- Higher starting price compared to some competitors
Solonis is a property management system that integrates a comprehensive customer relationship management (CRM) component into its offering. This integration allows businesses to manage their properties while closely monitoring and engaging with their customer base. Solonis' effective blending of PMS and CRM makes it an excellent choice for companies looking for a unified system.
Why I Picked Solonis:
I picked Solonis after judging its unique blend of CRM and PMS features to be a standout attribute. Many tools specialize in either PMS, but Solonis successfully combines the two, providing a comprehensive solution. This combination led me to select Solonis as the best tool for integrating CRM and PMS functionalities.
Standout features and integrations:
Solonis boasts a wide range of features from both the PMS and CRM worlds. Property management features include reservation management, housekeeping, and maintenance management, while its CRM features help manage guest profiles, track customer interactions, and target communications. As for integrations, Solonis can work with third-party platforms such as payment gateways, booking engines, and revenue management systems.
Pros and cons
Pros:
- Can integrate with a variety of third-party platforms
- Broad range of features to handle multiple aspects of property management
- Combines CRM and PMS functionalities effectively
Cons:
- May provide more features than needed for small-scale operations
- Learning curve due to the vast range of functionalities
- Pricing might be higher depending on the chosen integrations
Life House is a hotel technology company with a unique take on property management. It offers a local-focused approach to managing properties, combining technology and local cultural insights to provide an authentic experience for guests. This approach makes Life House particularly fitting for properties looking to differentiate themselves through local culture and uniqueness.
Why I Picked Life House:
I picked Life House for this list because of its distinct emphasis on capturing the local flavor of properties. It's different from traditional hospitality management systems in the way it leverages local culture to enhance the guest experience. Life House is the best for its unique, local-focused approach as it offers a refreshing and authentic alternative in an often cookie-cutter industry.
Standout features and integrations:
Life House's platform features end-to-end hotel management functionalities, from operations to guest experience. A notable feature is their local-focused branding and design service, helping properties to maintain and enhance their local charm. The platform integrates well with major OTAs and POS systems, enhancing operational efficiency.
Pros and cons
Pros:
- Integration with major OTAs and POS systems
- Full suite of hotel management functionalities
- Unique local-focused approach
Cons:
- Might require more engagement from property owners due to the local focus
- May not be suitable for chain hotels seeking uniformity across properties
- No standard pricing model
Other Resort Management Software
Below is a list of additional legal practice management software that we shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- RMS Cloud Resort Software
For dynamic pricing functionality
- RoomKeyPMS
For managing multiple properties
- Agilysys ResortSuite
For comprehensive resort operations
- Little Hotelier
Good for small hotels seeking a complete reservation system
- Cloudbeds
For integrated booking and management
- Guesty
Good for property managers handling multiple platforms
- Sage Intacct
Good for advanced financial management in hospitality
- Preno
Good for intuitive and simplified hotel management
Popular Hotel Software
Here are some other lists of popular hotel software for you to check out.
Resort Management FAQ
Here are some resort management FAQs I wanted to cover before signing off.
What are the Benefits of Using Resort Management Software?
As discussed in many-a property management newsletter, this type of software is essential for resort managers. Resort management software can offer a lot of benefits for your business.
To start with, it can help you automate many of the processes currently done manually. This can save you time and money in the long run.
Software can also help you track your guests more effectively. You can see who's checked in, who's waiting for a room, and who's already left. This information can help you better plan your staffing levels and keep track of your profits and losses.
Plus, resort management software can help you improve customer service. You can collect feedback from guests and use it to improve your services. You can also offer targeted promotions to specific guests based on their preferences.
Other Property Management Software
Here are some other useful tools for property management and hotel operations.
What Next?
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