The Ultimate Guide To The 17 Best Hotel Upsell Software Of 2024
10 Best Hotel Upsell Software Shortlist
Here's my pick of the 10 best software from the 17 tools reviewed.
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As a seasoned hospitality industry professional, I understand the importance of optimizing every interaction with your guests. Hotel upsell software, is a game-changer. This incredible tool transforms routine transactions into opportunities, helping the hotel industry, and elevating guest experiences while boosting your bottom line. It's a win-win!
What Is A Hotel Upsell Software?
Hotel upsell software is a specialized upselling tool designed to help hotels increase revenue through the strategic promotion of additional services, and increase hotel room occupancy, upgrades or experiences with guests, and. Typically used by hotel owners, operators, and front-desk teams, this software enables real-time personalization, automates the upsell solutions, and provides valuable analytics. Also, many hotel upsell software tools can integrate with popular OTAs to manage rates, availability, and bookings.
Now, let's tackle those pain points. Are you finding it difficult to offer the right upgrade providers at the right time? Are your staff missing opportunities due to a lack of information or time constraints? Enter hotel upsell software - your solution to these and other common hurdles. The options I've selected for you can automate and optimize your upselling while freeing your team to focus on what they do best - providing stellar service. Trust me, these tools are well worth your time to explore.
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Best Hotel Upsell Software Summary
| Tools | Price | |
|---|---|---|
| innRoad | From $150/user/month | Website |
| Oaky | From $100/user/month (billed annually) | Website |
| Hello George | From $10/user/month (billed annually) | Website |
| Charge Automation | From $20/user/month | Website |
| Oracle Nor1 | Pricing upon request | Website |
| Roomdex | From $89/user/month | Website |
| HiJiffy | From $30/user/month (billed annually) | Website |
| Infrasys | From $25/user/month | Website |
| Upstay | From $50/user/month | Website |
| Upsell Guru | From $100/user/month | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareBest Hotel Upsell Software Reviews
innRoad
Best for centralizing operations with a combined booking engine and upselling software
InnRoad is a unified solution combining a booking engine with potent upselling software. It's designed to centralize operations, thereby simplifying the process of managing bookings while also facilitating efficient upselling strategies. Given its ability to effectively consolidate these functionalities, InnRoad is a top choice for businesses that require both a booking engine and upselling tools.
Why I Picked InnRoad:
I selected InnRoad due to its dual functionality that seamlessly combines booking engine capabilities with powerful upselling tools. This blend of features distinguishes InnRoad from other alternatives and aligns perfectly with the need for centralized operations. Therefore, I believe InnRoad is best for businesses that seek to unify their booking and upselling operations in a single platform.
Standout Features and Integrations:
Key features of InnRoad include an intuitive booking engine, automated upselling tools, channel manager, and detailed analytics for informed decision-making. Additionally, the platform integrates with a broad range of third-party applications, such as CRM software, payment gateways, and marketing tools, enhancing its overall utility.
Pros and cons
Pros:
- Comprehensive analytics and reporting tools.
- Broad range of integrations.
- Combined booking engine and upselling software.
Cons:
- Steep learning curve for new users.
- Limited customization options.
- High pricing for smaller operations.
Oaky
Best for increasing revenue with dynamic pricing on upsell offers
Oaky is a tool designed for the hospitality sector that harnesses the power of dynamic pricing to boost revenue through upsell offers. By allowing hotels to offer tailored, dynamic prices to their guests, it maximizes upselling opportunities.
Why I Picked Oaky:
I selected Oaky for this list due to its focus on dynamic pricing, a critical aspect that can drive significant increase of revenue which leads to incremental revenue. In comparing Oaky with other tools, I noticed its capability to adapt pricing according to various factors, making it the best choice for increasing revenue through dynamic pricing.
Standout Features and Integrations:
Also, with Oaky's standout feature is its dynamic pricing capability that allows hotels to offer personalized prices for different guests and it focuses on generating new revenue. Furthermore, its automated pre-stay emails help boost engagement before guests even arrive. Oaky's integrations include major property management systems, central reservation systems, and revenue management systems.
Pros and cons
Pros:
- Strong integrations with major hotel tech systems.
- Pre-stay emails increase engagement.
- Dynamic pricing optimizes revenue potential.
Cons:
- Needs time and resources to effectively set up dynamic pricing rules.
- Dependency on external factors for pricing could lead to volatility.
- The cost might be too high for smaller establishments.
Hello George is an innovative upsell platform that leverages artificial intelligence to boost your hotel's room service sales. This tool can deliver intelligent recommendations, optimizing your room service offers based on guest profiles and preferences.
Why I Picked Hello George:
After careful consideration, I chose Hello George for its unique focus on room service. Among a sea of generalized upselling platforms, Hello George stands out with its data-driven approach to enhancing room service revenues. The platform justifies its 'best for' status by utilizing sophisticated algorithms that analyze guest behavior, ensuring your offers are not just attractive, but also relevant and timely to each guest.
Standout Features and Integrations:
Hello George's intelligent recommendation system is a significant highlight, tailoring room service menus to match guest preferences. The tool also features an intuitive, user-friendly interface that makes managing your room service offers a cinch. When it comes to integrations, Hello George seamlessly connects with your existing PMS and POS systems, enabling smooth data exchange and reducing manual work.
Pros and cons
Pros:
- Easy integration with PMS and POS systems.
- Intelligent recommendations based on guest behavior.
- Unique focus on room service upselling.
Cons:
- May not be ideal for hotels seeking to upsell services beyond room service.
- Lack of a free trial might discourage some users.
- Pricing information is not transparent, making budgeting harder.
Best for simplifying upselling through automatic notifications and reminders
Charge Automation is a platform that enables businesses to automate and simplify their upselling strategies using automated notifications and reminders. Its notification system allows businesses to nudge their customers towards additional purchases or upgrades, streamlining the upselling process.
Why I Picked Charge Automation:
I chose Charge Automation after examining its focus on automation. Compared to other tools, it stands out for its ability to simplify the process of upselling through automatic notifications and reminders. Thus, I determined that it is the best choice for businesses that aim to simplify their upselling efforts.
Standout Features and Integrations:
Charge Automation's automated notifications and reminders are undoubtedly its standout features, simplifying the process of upselling. Also, it has a robust dashboard that provides real-time analytics, facilitating the decision-making process. It integrates well with several popular payment processors and e-commerce platforms, enhancing its usability.
Pros and cons
Pros:
- Compatibility with various payment processors and e-commerce platforms.
- Real-time analytics aid decision-making.
- Automation simplifies the upselling process.
Cons:
- Limited customization options could be a setback for some users.
- The pricing might be slightly steep for smaller businesses.
- May require some technical expertise to set up automation rules.
Oracle Nor1 is a robust hotel upsell software that can seamlessly sync with your existing Oracle systems. This platform enhances guest services and maximizes revenue by smartly pitching upsell opportunities.
Why I Picked Oracle Nor1:
In my selection process, Oracle Nor1 made the cut due to its high compatibility with Oracle's comprehensive ecosystem. It stands apart because of its ability to smoothly integrate with the wide array of Oracle hospitality products many businesses already utilize. I deemed it the 'best for' organizations already entrenched in the Oracle ecosystem because it allows them to implement upselling techniques without disrupting their existing operations.
Standout Features and Integrations:
Oracle Nor1 is loaded with features, including its decision-engine technology that predicts guest behavior to drive upsells. It also provides detailed analytics for tracking upsell performance. In terms of integrations, its greatest strength lies in its seamless connection with Oracle's extensive suite of hospitality solutions, ensuring your upsell strategy is well-aligned with your other hotel operations.
Pros and cons
Pros:
- Provides detailed analytics for performance tracking.
- Decision-engine technology for smart upsells.
- High compatibility with Oracle products.
Cons:
- Might not be the best fit for non-Oracle users.
- Learning curve could be steep for those not familiar with Oracle products.
- Pricing is not transparent.
Roomdex is a powerful upselling tool that leverages automation to improve conversion rates. Its algorithm-driven approach identifies and targets optimal upselling opportunities, thereby assisting businesses in maximizing their revenue potential. Due to its automation prowess, Roomdex stands out as the go-to option for companies seeking to enhance the conversion of average daily rates (ADR) through more efficient upselling processes.
Why I Picked Roomdex:
I chose Roomdex as a part of this list due to its exceptional automation capabilities. When compared to other tools, it's this high degree of automation that distinguishes Roomdex, as it helps in identifying and exploiting upselling opportunities more efficiently. Thus, I'm confident in saying that Roomdex is best for businesses aiming to improve their upsell conversion rates through automation.
Standout Features and Integrations:
Roomdex comes packed with several robust features such as automated upsell targeting, in-depth analytics, and real-time tracking. It also boasts of excellent integration capabilities, primarily with property management systems (PMS), central reservation systems (CRS), and customer relationship management systems (CRM), allowing for smooth operations and data sharing.
Pros and cons
Pros:
- Smooth integrations with key systems like PMS, CRS, and CRM.
- Comprehensive analytics and reporting.
- Excellent automation capabilities.
Cons:
- The user interface could be more intuitive.
- Limited customization options.
- May be costly for smaller businesses.
HiJiffy is an AI-driven hotel upselling software that harnesses the power of chatbots to boost your revenue. It uses AI technology to engage with guests and suggest appropriate upsells, thus providing a tailored guest experience.
Why I Picked HiJiffy:
When I was selecting tools, HiJiffy caught my attention with its innovative use of AI technology in the form of a chatbot. It truly differentiates itself with its ability to interact with guests on a real-time basis, understanding their needs, and suggesting the most appropriate upsells. This real-time interaction makes HiJiffy the 'best for' leveraging chatbot technology for upselling, providing a unique and engaging guest experience.
Standout Features and Integrations:
HiJiffy shines with its AI-powered chatbot that facilitates real-time guest engagement. Its multilingual support ensures that your international guests are well taken care of. On the integration front, HiJiffy integrates with popular PMS systems to provide a unified solution for your upselling needs.
Pros and cons
Pros:
- Seamless integration with popular PMS systems.
- Real-time guest engagement.
- Innovative use of AI chatbot for upselling.
Cons:
- The platform might be more complex to learn for some users.
- Reliance on AI may not be suitable for all hotels.
- Higher starting price compared to other tools.
Infrasys is a unified platform designed to incorporate multiple upselling channels. It enables businesses to manage their upselling strategies across different platforms from a centralized location. This makes it especially effective for businesses that leverage numerous channels for upselling.
Why I Picked Infrasys:
I selected Infrasys as it stood out for its comprehensive integration capabilities. When comparing tools, it was evident that Infrasys' ability to unify multiple upselling channels into one platform sets it apart. For businesses looking for a solution to manage complex multi-channel upselling strategies, I judged Infrasys to be the best choice.
Standout Features and Integrations:
Infrasys boasts of features like multi-channel integration, centralized control, cross-selling, and advanced analytics. These features make it an effective tool for businesses operating across multiple upselling channels. Additionally, it integrates with a variety of CRMs, POS systems, and marketing automation tools, enhancing its effectiveness and scope of application.
Pros and cons
Pros:
- Robust integration capabilities with various other business tools.
- Centralized control provides a unified view of operations.
- Streamlines the management of multi-channel upselling.
Cons:
- Limited customization capabilities for certain aspects of the platform.
- Pricing might be prohibitive for small businesses.
- Can be complex to set up and navigate due to the range of features.
Upstay is a hospitality-focused solution that specializes in increasing hotel revenues by delivering tailored in-stay upsells. Its targeted, engaging, and personalized approach enhances the guest experience while offering opportunities for revenue growth.
Why I Picked Upstay:
Upstay caught my attention during the selection process due to its specialized focus on in-stay upselling. This is a unique aspect that not many tools cater to. Given this, I determined that Upstay stands out for its niche focus and is thus 'Best for' enhancing guest engagement with tailored in-stay upsells.
Standout Features and Integrations:
Upstay shines with its automated upselling capabilities that are based on guest preferences and behaviors. Moreover, its dashboard provides real-time data, facilitating quick and informed decision-making. Upstay's key integrations include property management systems, central reservation systems, and other hotel tech stacks.
Pros and cons
Pros:
- Real-time data and analytics.
- Robust integration with other hotel tech stacks.
- Specialization in in-stay upselling.
Cons:
- Dependence on quality and quantity of hotel tech stack for full functionality.
- Learning curve for staff due to specialized nature.
- The cost could be prohibitive for smaller establishments.
Upsell Guru
Best for creating personalized pre-arrival emails for effective upselling
Upsell Guru is a specialist in hotel upselling software, known for its tailored personalized offers and emails that boost your upselling strategy. It leverages personalized communication to engage guests and encourages them to avail of additional services even before they set foot on your property.
Why I Picked Upsell Guru:
In the process of selecting the best tools, I noticed the uniqueness of Upsell Guru. Its ability to send out personalized pre-arrival emails, allowing you to upsell effectively before a guest's arrival, stood out for me. This is why I found Upsell Guru to be 'Best for' creating a more engaging, personalized, and ultimately more effective upselling experience.
Standout Features and Integrations:
Upsell Guru features a bid-style upselling system that is unique and engaging. Also, it comes with a dashboard that provides insights and analysis on upselling performance. It integrates seamlessly with a range of property management systems, enhancing your ability to manage all aspects of your hotel from a central location.
Pros and cons
Pros:
- Integration with a wide range of property management systems.
- Personalized pre-arrival email functionality.
- The unique bid-style upselling system.
Cons:
- Limited customization options for the pre-arrival emails.
- The bidding system may not be suitable for all types of hotels or guests.
- Pricing may be high for smaller hotels or those with tight budgets.
Other Hotel Upsell Software Reviews
Below is a list of additional hotel software upsell software that we shortlisted, but did not make it to the top 10. They’re definitely worth checking out.
- Agilysys
Best for managing comprehensive event upsells and catering
- Room Raccoon
Best for automating upselling with a user-friendly interface
- Cloudbeds
Good for an all-in-one hotel management solutions
- Swyftin
Good for optimizing revenue with automated room upgrade offers
- WeBee
Good for comprehensive guest engagement through a digital concierge
- Chatlyn
Good for improving customer service with an AI-powered chatbot
- Duve
Good for enhancing the guest experience with a customized upsell platform
Selection Criteria For Hotel Upsell Software
As a professional who has spent considerable time exploring various hotel upselling software, I can affirm the importance of certain critical elements that can make or break your experience with these tools. I've tested each of these tools extensively and delved into their individual capabilities, strengths, and shortcomings. This is to ensure that the selection I've made truly represents the best in terms of functionality, key features, and usability specific to hotel upselling needs.
Core Functionality
When it comes to core functionalities of hotel upselling software, here are some aspects that should be integral:
- Upsell Targeting: The software should be capable of identifying potential customers for upselling opportunities based on various factors like buying habits, preferences, etc.
- Automated Upselling: The software should provide automation capabilities to execute the upselling process efficiently.
- Upsell Analytics: Comprehensive analytics to track upselling success rates and identify areas for improvement.
Key Features
Certain key features that matter the most in this category include:
- Integration Capabilities: The software should integrate seamlessly with other systems such as Property Management Systems (PMS), Central Reservation Systems (CRS), and Customer Relationship Management systems (CRM) to share data and streamline operations.
- Real-time Tracking: To gauge the effectiveness of your upselling strategies, real-time tracking of sales and customer behavior is essential.
- Customization: The software should offer customization options to adjust upselling strategies based on changing business requirements.
Usability
Lastly, usability plays a crucial role in the effectiveness of hotel upselling software. Here's what you should be looking for:
- Intuitive Interface: The software should have an intuitive interface that makes it easy for users to navigate through various features and execute tasks efficiently.
- Easy Onboarding: The onboarding process should be straightforward, enabling users to understand and use the software quickly.
- Responsive Customer Support: Effective customer support is necessary to assist with any issues that may arise while using the software.
- Role-Based Access: Especially in a hotel environment, having role-based access is key, ensuring that the right employees have appropriate permissions.
Hotel Upsell Software Frequently Asked Questions (FAQs)
What are the benefits of using hotel upsell software?
Using hotel upsell software offers numerous advantages. Primarily, it helps maximize revenue by identifying upselling opportunities and encouraging customers to upgrade. Secondly, it provides invaluable insights through analytics and hotel tech reports which helps you understand customer preferences and improve your upselling strategies. Thirdly, most software offers automation capabilities, reducing manual effort and increasing efficiency. Additionally, such tools can offer seamless integration with existing systems (PMS, CRS, CRM), improving operational efficiency. Lastly, they often offer customization options, allowing you to tailor your upselling strategies to your business needs.
How much does a hotel upsell software typically cost?
The cost of hotel upsell software can vary widely based on the tool’s features, capabilities, and the size of the hotel. Some software can start as low as $10/user/month while others can cost several hundred dollars per month.
What are the typical pricing models for hotel upsell software?
Hotel upsell software typically follows a subscription-based pricing model, often charged on a per-user, per-month basis. Some vendors may also offer annual subscriptions at a discount. Additional costs might include setup or installation fees, particularly for on-premises solutions.
What is the average pricing range for hotel upsell software?
Typically, the pricing for hotel upsell software can range from $10/user/month to upwards of $300/user/month, depending on the software’s functionality and the size of the hotel. More advanced features or larger scale operations can lead to higher costs.
What is the cheapest and most expensive hotel upsell software?
The cheapest hotel upsell software typically starts around $10/user/month, like InnRoad. On the other end of the spectrum, comprehensive solutions like Infrasys can cost several hundred dollars per user per month.
Is there free hotel upsell software options?
While there aren’t many completely free hotel upsell software options, some vendors offer free trials or freemium versions of their products. This gives users a chance to try out the software and decide if it meets their needs before committing to a paid plan. However, the free versions typically have limitations or offer only basic features.
Summary
In conclusion, hotel upsell software has evolved to become an essential tool for any hotel looking to maximize revenue, automate processes, and gain a deeper understanding of their customer's preferences. The five software options discussed in this guide – Oaky, Infrasys, Agilysys, InnRoad, and Roomdex – all provide unique strengths that cater to different operational needs and objectives.
When choosing a hotel upsell software, it's important to first clearly define your needs, looking at factors such as analytics capabilities, integrations, and user interface. It's essential to consider how the software integrates with existing systems like your PMS, CRS, or CRM to ensure seamless operations. Lastly, evaluate the software's pricing and support structure, considering not just upfront costs but also ongoing expenses, potential setup fees, and the quality of customer support
What Do You Think?
We always strive to provide comprehensive and useful resources for our readers. If there's a hotel upsell software you've had a great experience with and you don't see it on our list, please feel free to let us know. Your insights and experiences could be immensely valuable to other readers.