19 Hotel Guest Apps To Transform Your Guest Experience In 2024
10 Best Hotel Guest Apps Shortlist
Here's my pick of the 10 best software from the 19 tools reviewed.
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In today's digital age, every hotelier knows the importance of providing their guests with an easy and convenient experience right from their mobile devices. As a professional in the hospitality industry, I know that mobile apps that offer contactless services, push notifications, and even mobile key functionalities have become an integral part of the customer experience.
With these apps, guests can seamlessly make direct bookings, check into their hotel rooms, and manage their stay without even needing to go to the front desk. As someone who has explored a multitude of such apps, I've curated a list that I believe could be the right fit for both large hotel groups and boutique establishments seeking to elevate their guest experience.
What Is a Hotel Guest App?
Hotel guest apps are innovative software solutions, designed to heighten the hotel experience for the contemporary traveler. Utilized by hoteliers and guests alike, these apps streamline the process of hotel management and guest service and provide a platform for instant communication and service delivery.
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From reservation and check-in to personalized room service, digital concierge services, and smart room control, guest apps cover an impressive range of functionalities. They also provide added benefits such as sending out SMS reminders, integrating with social media platforms, and streamlining the hotel's workflow.
They offer a means for hotel businesses to increase operational efficiency, whilst granting guests unparalleled control over their stay, thereby revolutionizing the traditional hospitality landscape.
Best Hotel Guest Apps Summary
| Tools | Price | |
|---|---|---|
| Operto | No price details | Website |
| Hotelcore | From $150/month | Website |
| Criton | From $100/month per hotel | Website |
| Hotel Friend | From $5/user/month (billed annually) | Website |
| Altitude | From $6/user/month | Website |
| Akia | From $50/user/month | Website |
| GuestU | From $5/user/month | Website |
| Intelity | From $15/user/month (billed annually) | Website |
| Duve | From $5/user/month. | Website |
| Nonius | From $200/month | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareBest Hotel Guest Apps Reviews
Operto is a hotel management software that focuses on providing smart connectivity and automated guest entry solutions. Its commitment to simplifying guest entry and enhancing connectivity makes it ideal for hotels that value these aspects of their operations.
Why I Picked Operto: I selected Operto due to its strong focus on smart connectivity and automating guest entry. It's distinct from many others in the market with its focus on the smart integration of hotel management. The emphasis on streamlining guest entry through automation makes it a perfect fit for the unique selling proposition I chose.
Standout Features & Integrations:
Operto’s key features include automated keyless entry, smart device management, and guest communication tools. Its integrations with other hotel management software and smart devices help in coordinating operations smoothly across different platforms.
Pros and cons
Pros:
- Integrates well with other hotel management software
- Facilitates automated guest entry
- Offers smart connectivity features
Cons:
- Advanced features require higher-priced plans
- Learning to use smart technology features might be challenging for some
- Could be cost-prohibitive for smaller establishments
Hotelcore is a hotel management tool designed to streamline the booking and check-in processes. Its user-friendly interface and automated systems contribute to a smoother, quicker experience, both for hotel staff and guests, thus addressing our 'best for' criterion.
Why I Picked Hotelcore: I selected Hotelcore for this list due to its dedicated focus on simplifying bookings and check-ins, a key operational area for all hotels. While comparing various tools, Hotelcore's user-friendly interface and effective automation caught my attention. I judged it as one of the top solutions for easing booking and check-in procedures, which is why I believe it's best suited for this purpose.
Standout Features & Integrations:
Hotelcore's notable features include automated check-ins/check-outs, real-time booking management, and guest communication tools. The platform integrates with several payment gateways and property management systems, providing a well-rounded solution for hotel management.
Pros and cons
Pros:
- User-friendly interface enhancing ease-of-use
- Integration with various payment gateways and property management systems
- Simplifies and automates booking and check-in processes
Cons:
- Advanced features may require a learning curve for some users
- The cost could be high for small hotels or those just starting
- No free plan, which might be limiting for budget-constrained hotels
Criton is a hospitality-focused platform that empowers hotels to design and build their unique apps encapsulating their brand identity. It emphasizes creating personalized guest experiences by offering a customizable interface and a variety of functions tailored to the specific needs of each hotel.
Why I Picked Criton: Criton was my selection for this list based on its standout feature: offering hotels the capability to construct a unique app that mirrors their brand identity. I judged its customization options as being noteworthy, allowing for a more personalized guest experience. For this reason, I deemed Criton to be the best tool for hotels looking to reflect their brand identity within a digital platform.
Standout Features & Integrations:
Criton offers a plethora of customizable features, such as mobile check-in/check-out, in-app messaging, and up-selling modules. It integrates with several leading Property Management Systems (PMS), providing a synchronized and efficient hotel management solution.
Pros and cons
Pros:
- Robust integration with leading PMS platforms
- A comprehensive set of features for guest services
- Highly customizable, reflecting the hotel’s brand identity
Cons:
- The annual billing cycle could be inconvenient for some
- A high starting price point might deter smaller hotels
- Lack of a free plan may limit accessibility
Hotel Friend offers a robust and dynamic solution for the hotel industry, aiming to improve the guest experience, especially when it comes to room service. The application enables hotel guests to order room service, request amenities, and much more, all from the comfort of their rooms.
Why I Picked Hotel Friend: My decision to select Hotel Friend came from its commitment to enhancing the room service experience. In my judgment, what sets it apart is its powerful room service functionality that allows for an efficient, comfortable, and touch-free service. For these reasons, I believe Hotel Friend stands as the best option for enriching the room service experience.
Standout Features & Integrations:
Hotel Friend boasts an impressive list of features designed to provide a better guest experience. The app offers digital room service ordering, digital concierge services, and the ability to request housekeeping or maintenance. It also integrates well with property management systems and other hotel technologies, ensuring the seamless flow of operations.
Pros and cons
Pros:
- Provides a touch-free guest service experience
- Integrates seamlessly with other hotel technologies
- Robust room service functionality
Cons:
- Lack of a free tier for smaller establishments
- Might be over-complex for smaller properties
- Pricing is based on annual billing
Altitude is a comprehensive hotel guest app designed to streamline communication and service delivery in real-time. The tool enables guests to interact directly with hotel staff, order services, and access essential information right from their devices.
Why I Picked Altitude: In choosing the right tools for this list, Altitude caught my attention due to its emphasis on real-time communication and quick service delivery. I determined it stands out due to its intuitive interface and instant messaging feature that significantly improves the guest experience. In my judgment, Altitude is best for hotels seeking to improve guest service delivery and instant communication.
Standout Features & Integrations:
Key features of Altitude include real-time chat, service ordering, and an information hub. Its ability to integrate with popular Property Management Systems (PMS) and other hotel technologies makes it an excellent tool for hoteliers aiming to improve their service delivery and guest communication.
Pros and cons
Pros:
- Easy service ordering for guests
- Integration with popular PMS and hotel technologies
- Real-time communication with guests
Cons:
- No free plan available
- Might be feature-rich for small-scale hotels
- Annual billing may be a barrier for some
Akia is a hotel management software that utilizes AI chatbots to streamline and enhance guest communication. By automating this process, it provides a platform for improved efficiency and guest satisfaction, making it the best choice for enhancing guest communication with AI chatbots.
Why I Picked Akia: I selected Akia for its innovative approach to guest communication. When comparing various hotel management platforms, Akia's use of AI chatbots to interact with guests was a standout feature. This functionality makes it particularly effective for enhancing guest communication, aligning well with the unique selling point (USP) I identified.
Standout Features & Integrations:
Akia's main features include automated guest messaging, personalized communication, and a digital registration card. It integrates well with popular Property Management Systems (PMS), allowing for seamless data synchronization and efficient operations.
Pros and cons
Pros:
- Good integration with popular PMS platforms
- Allows for personalized, automated messaging
- Improves guest communication with AI chatbots
Cons:
- Smaller hotels may find the starting price somewhat high
- There may be a learning curve for those unfamiliar with AI technology
- More advanced features may require a higher-priced plan
GuestU is a versatile platform that empowers hotels to create a personalized guest journey from the moment of booking to check-out. This mobile concierge platform centralizes services, simplifying communication and enhancing the guest experience at every stage.
Why I Picked GuestU: I selected GuestU for its focus on personalizing the entire guest journey. In comparing tools, it was evident that GuestU provides a unique approach to creating seamless experiences from pre-arrival to check-out. I am of the opinion that GuestU is the best tool for those hotels looking to offer a personalized and complete guest journey.
Standout Features & Integrations:
GuestU boasts a range of features like a booking engine, digital concierge, room service ordering, and direct communication with staff. Integration with property management systems, point-of-sale systems, and other hotel technologies makes GuestU a valuable addition to any hotel's tech stack.
Pros and cons
Pros:
- Wide range of integrations with other hotel technologies
- Centralized platform for services and communication
- Personalized guest journey from pre-arrival to check-out
Cons:
- No free plan for small establishments
- May be too feature-rich for smaller hotels
- Pricing is based on annual billing
Intelity is a comprehensive platform designed to facilitate hotel management and streamline service requests. Its function as a central hub allows it to integrate various hotel systems and processes, making it an effective tool for managing service requests.
Why I Picked Intelity: I chose Intelity for this list based on its core strength: integrating disparate hotel management systems and facilitating service requests. In comparing it to other tools, I found that its integration capabilities were superior, with a proven track record of enhancing operational efficiency. Therefore, I concluded that Intelity is the best tool for this specific use case.
Standout Features & Integrations:
Intelity features include mobile and in-room solutions, dining reservations, spa bookings, and more. It also integrates with popular Property Management Systems (PMS), Point of Sale (POS), and Customer Relationship Management (CRM) systems, offering a comprehensive solution for hotel management.
Pros and cons
Pros:
- Robust feature set covering a wide range of hotel operations
- Comprehensive solution for managing service requests
- Provides integration with major PMS, POS, and CRM systems
Cons:
- The tool may be complex for users unfamiliar with integrated systems
- Pricing might be steep for some businesses
- Lack of a free plan may limit accessibility for smaller hotels
Duve is a hotel management software that puts the power in the hands of guests through various self-service options. It also includes an instant messaging feature to foster efficient communication, relating closely to why I've chosen it as the best for guest self-service and instant messaging.
Why I Picked Duve: I selected Duve for its powerful ability to grant guests more autonomy and enhance their communication with the hotel. In comparing different hotel management platforms, Duve's self-service and instant messaging features really stood out, offering a balance between automation and personal communication. This aligns well with its determination as the best tool for guest self-service options and instant messaging.
Standout Features & Integrations:
Duve provides an array of useful features including mobile check-in and check-out, room upgrade options, and a digital concierge. Its integration capacity is impressive, offering compatibility with a range of Property Management Systems (PMS), enabling data synchronization and seamless operations.
Pros and cons
Pros:
- Good integration with various Property Management Systems
- Facilitates effective communication through instant messaging
- Empowers guests with self-service options
Cons:
- Advanced features require higher-priced plans
- May require a learning curve for less tech-savvy users
- The starting price may be relatively high for smaller establishments
Nonius is a comprehensive platform aimed at digitally transforming the entirety of a guest's hotel experience. From booking to check-out, and every interaction in between, Nonius provides the digital tools necessary to streamline and enhance each step, in alignment with our 'best for' statement.
Why I Picked Nonius: In my selection process, I was drawn to Nonius for its comprehensive scope of guest engagement functionalities. The ability to fully digitalize every aspect of a guest's experience distinguishes Nonius from many of its competitors. My judgment was based on its wide range of features and integrations that offer a comprehensive solution for hotels, which is why I deem it 'best for' digitalizing the entire guest experience.
Standout Features & Integrations:
Noteworthy features of Nonius include mobile check-in/check-out, personalized guest communication, and an integrated booking engine. Furthermore, it provides a seamless integration with numerous Property Management Systems (PMS), Point of Sale (POS), and Customer Relationship Management (CRM) systems, thus enriching its functionality.
Pros and cons
Pros:
- Offers mobile check-in/check-out and personalized guest communication features
- Integration with various PMS, POS, and CRM systems
- Comprehensive digitalization of the guest experience
Cons:
- Advanced features could come at an additional cost
- The comprehensiveness of the tool might be overwhelming for some users
- Starting price might be on the higher side for smaller hotels
Other Hotel Guest Apps
Below is a list of additional legal practice management software that we shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- Stay
Best for unifying hotel operations in a single app
- GuestBell
Best for increasing guest engagement with digital concierge services
- Iris
Good for creating a cohesive hotel app experience
- Instio
Good for enhancing the guest experience through an app
- DigitalGuest
Good for integrating multiple communication channels
- GuestService
Good for consolidating guest services in one platform
- Generous
Good for efficient room service management
- Hotefy
Good for creating a personalized guest experience
- Innspire
Good for comprehensive hospitality app with API and integrations
Other Hotel Software Reviews
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- Exploring the 18 Best Hotel Email Marketing Software: Your 2024 Guide
- Mastering Hotel Hospitality: 17 Best Guest Messaging Software to Boost Guest Satisfaction
- Rule the Hospitality Industry: 12 Best Hotel Marketing Software Uncovered
Selection Criteria for Hotel Guest Apps
I've had the privilege of testing multiple hotel guest app tools, considering their varied features, uses, and user-friendliness. In this niche field, it's crucial to look for software that specifically tailors its services to the unique requirements of the hospitality sector. While I've evaluated dozens of tools, the ones that stood out most excelled in core functionality, key features, and usability.
Core Functionality
- Enabling real-time communication: The tool should facilitate instant interaction between hotel staff and guests.
- Offering self-service options: Guests should be able to handle basic tasks independently, like checking in or ordering room service.
- Managing room service efficiently: The tool should keep track of all room service requests and their statuses.
- Integrating multiple channels of communication: The tool needs to consolidate various communication modes in one platform for easy access.
Key Features
- Personalization: The app should allow for a personalized guest experience, where preferences are remembered and recommended.
- Multilingual support: As hotels cater to guests from diverse backgrounds, the app should support multiple languages.
- Automated processes: To save time and reduce errors, the tool should have functionalities that can be automated, such as check-ins and outs, billing, etc.
- API and integrations: The tool should be able to connect and share data with other software used in the hotel, like CRM or PMS.
Usability
- User-friendly interface: The tool should have a clear, intuitive interface that guests of all tech-savvy levels can navigate easily.
- Efficient onboarding: The tool should provide a quick and straightforward setup process to ensure hotels can deploy it without delay or confusion.
- Reliable customer support: Since these tools are critical for hotel operations, they should provide prompt and helpful customer support to address any issues that arise.
- Robust security features: Given the sensitive nature of the information being handled, the tool needs to have strong data protection and privacy measures in place.
People Also Ask
What are the benefits of using hotel guest apps?
Hotel guest apps offer numerous benefits, such as:
- Enhancing guest experience: These apps provide a personalized, convenient platform for guests to access services, make requests, and communicate with hotel staff.
- Streamlining operations: They automate many hotel tasks, such as check-ins and outs, billing, and room service management.
- Improving communication: Hotel staff and guests can communicate in real-time, fostering efficient problem-solving and decision-making.
- Increasing revenue: With features like personalized offers and upselling, these apps can drive additional revenue.
- Gathering insights: The apps collect valuable data that can be analyzed for customer behavior insights, helping to further refine the hotel’s services.
How much do hotel guest apps cost?
Pricing for hotel guest apps can vary widely depending on the specific features, the size of the hotel, and the level of customization required. They can range from as low as $5 per user per month to upwards of $100 per user per month.
What are the pricing models for hotel guest apps?
Hotel guest apps usually follow a subscription-based pricing model, where you pay a fixed fee per month or year. This fee often scales based on the number of users or rooms. Some providers offer tiered pricing, where different plans offer varying levels of functionality and service.
What is the typical range of pricing for hotel guest apps?
Generally, the monthly price for a hotel guest app can start from around $20 per user for basic plans and can go up to $200 or more for advanced plans with premium features.
What are the cheapest and most expensive software options for hotel guest apps?
Among the tools evaluated, Nonius starts at a lower range, from $7 per user per month. Operto, on the other hand, is at the higher end, with prices starting from $20 per unit per month.
Are there any free tool options available?
Most hotel guest apps are paid, as they offer a complex array of features and services. However, some may offer a free trial period or a limited-feature free version to let users evaluate the software before making a purchase. It’s best to check with individual providers for their current offerings.
Summary
Choosing the right hotel guest app is a crucial decision that can significantly influence the guest experience and operational efficiency of your hotel. With a myriad of options available, it's important to identify the specific needs of your hotel and guests, then match those to the features and capabilities of the prospective apps.
Key takeaways to consider when selecting the best hotel guest app include:
- Identify Core Functionality: Understand the essential features that you require in a hotel guest app. This might include self-service options, AI-assisted communication, or smart connectivity, among others.
- Consider Usability: The user interface should be intuitive for both guests and staff to navigate. This includes the onboarding process, customer support, and the general user experience.
- Evaluate Pricing Models: Pricing varies significantly between different apps, and it's important to consider what you are getting for your investment. Understand the pricing structure, whether it's per user or per room, and consider how the cost fits into your budget.
Remember, the best hotel guest app for your business is the one that meets your unique needs and offers the most value in terms of improving guest satisfaction and operational efficiency.
What Do You Think?
We hope you've found this guide helpful in your search for the perfect hotel guest app. We understand there are many great tools out there, and we might have missed a few. So, if there's a standout app you believe deserves to be on this list, we invite you to share it with us.
Your recommendations and insights will undoubtedly be valuable to us and our readers. Thank you for your contribution to this collaborative learning process.