The 18 Best Hotel Booking Software For 2024
10 Best Hotel Booking Software Shortlist
Here's my pick of the 10 best software from the 18 tools reviewed.
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Navigating the hospitality industry requires an adept understanding of several operations like managing check-ins, room types, and payment processing - that's where hotel booking software solutions come in. I've spent considerable time immersing myself in the intricacies of software solutions that act as your online booking engine, offering modules from a hotel PMS (property management software) to a comprehensive hotel reservation system.
These tools are not just for hotels but cater to a diverse range of accommodation providers, including motels, hostels, inns, campgrounds, guesthouses, and more. A critical aspect of these tools is their API integration capabilities which ensure smooth coordination between your front office and other departments.
As someone who's grappled with the various moving parts of the hospitality industry, I know that the need of the hour is software that simplifies operations, saves time, and increases efficiency. That's what these tools do. They streamline your booking processes, automate repetitive tasks, and give you more time to focus on delivering great guest experiences.
The pain points they address include overbookings, manual errors, and the time-consuming nature of administrative tasks, among others. I've curated a list of these tools to help you find the one that fits your specific needs best.
What Is a Hotel Booking Software?
Hotel booking software serves as a powerful tool used predominantly by hoteliers, hospitality management professionals, and even independent vacation rental owners. This technological solution streamlines the reservation process, optimizes room occupancy rates, and enhances overall operational efficiency.
With a myriad of features, including online booking management, real-time inventory updates, customer data handling, and integrated payment gateways, hotel reservation software fosters seamless interactions between hotels and their guests. By automating complex tasks, these tools pave the way for improved customer satisfaction, increased direct bookings, and, ultimately, a boosted bottom line.
Best Hotel Booking Software Summary
| Tools | Price | |
|---|---|---|
| innQuest | Pricing upon request | Website |
| RMS | From $125/user/month (billed annually) | Website |
| WebRezPro | From $5/user/month, (billed annually). | Website |
| Lodgify | From $36/month (billed annually) | Website |
| innRoad | From $150/user/month | Website |
| eZee Absolute | From $45/user/month (billed annually) | Website |
| Sirvoy | From $9/user/month. | Website |
| Checkfront | From $49/user/month (billed annually) | Website |
| Hotel Runner | From $8/user/month (billed annually) | Website |
| Roomsy | From $70/user/month, (billed annually). | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareBest Hotel Booking Software Reviews
innQuest
Best for integrating website and OTA bookings into one platform
roomMaster HMS by innQuest is a hotel management system designed to help you run your property efficiently. The system is packed with tools to help your team manage reservations, and guest interactions, all from one place.
Why I Picked roomMaster HMS by innQuest: As a hotel booking software, roomMaster HMS makes it easy to manage reservations from multiple sources. It integrates directly with your website, allowing guests to book rooms without having to navigate away. You can also sync it with online travel agencies (OTAs), so your room availability is always up to date no matter where someone books. Plus, it supports dynamic pricing, meaning you can adjust room rates based on demand or special events without having to manually update everything.
Standout features & integrations:
One standout feature is its guest communication tool, which lets you send automated pre-arrival and post-stay emails. The integrated point of sale (POS) system is another plus if your property has a restaurant or bar. Additionally, mobile access allows your staff to handle tasks like check-ins from their smartphones or tablets. Integrations include AdriaScan, Amadeus, Flip.to, H&L, Sage, Triptease, Windcave, Airbnb, Booking.com, Expedia, QuickBooks, Alpharooms, Bookeasy, and Hotwire.
Pros and cons
Pros:
- Multi-property management capabilities for hotel chains
- Mobile access gives staff flexibility in daily operations
- Easy integration with OTAs and direct website booking
Cons:
- Challenges in migrating data from previous systems
- While customizable, some users still find limitations in how much they can tailor the software
RMS
Best for comprehensive features with a strong emphasis on online reservations
RMS is a well-rounded hotel management software that focuses heavily on online reservations. The software covers a broad array of hotel operations, with particular strength in managing, tracking, and optimizing online reservations.
Why I Picked RMS: I selected RMS due to its impressive array of features that not only support typical hotel operations but excel in online reservations management. RMS stood out from the rest with its extensive functionalities, making it best for those who want a thorough tool that emphasizes online booking capabilities.
Standout features & integrations:
RMS provides a vast array of features, including online booking management, channel manager, guest communication, and housekeeping scheduling. The software integrates well with major OTAs, payment gateways, and various third-party systems such as CRM and guest review platforms.
Pros and cons
Pros:
- Wide range of integrations
- Comprehensive feature set
- Strong focus on online reservations
Cons:
- Limited customization options
- May be overwhelming for small hotels
- Higher starting price
WebRezPro is a property management system offering complete operational functionality. The system's primary strength lies in its capacity for smooth integration with existing hotel websites, providing a vital tool for businesses in need of a solution that works well with their current digital infrastructure.
Why I Picked WebRezPro: When selecting the most effective tools, WebRezPro stood out for its integration capability. I believe it's 'best for smooth integration with existing hotel websites' because its comprehensive and adaptable functionality complements rather than disrupts the existing digital infrastructure.
Standout features & integrations:
WebRezPro offers essential features such as online booking, inventory management, and reporting. These features are designed to optimize the management process and improve overall operational efficiency. It also integrates effectively with various third-party systems like OTAs, payment gateways, POS systems, and accounting software.
Pros and cons
Pros:
- Affordable pricing
- Comprehensive set of features
- Smooth integration with existing websites
Cons:
- Might offer more features than needed for small businesses
- Requires some technical knowledge for full utilization
- Annual billing might be inconvenient for some
Lodgify
Best for customizable designs, offering a unique booking experience
Lodgify provides vacation rental software that allows for high levels of customization in the booking process. Its ability to create a unique and tailored booking experience aligns it with the needs of businesses striving for a distinctive identity.
Why I Picked Lodgify: In determining the best tools, I chose Lodgify for its strong customization options, which significantly differentiate it from other similar tools. I believe it's best for offering a unique booking experience, as it allows businesses to shape the booking process to align with their specific brand or identity.
Standout features & integrations:
Lodgify's features emphasize customization and efficiency. Its reservation system, website builder, and channel manager are all designed to be fully customizable. Moreover, Lodgify offers integrations with various payment gateways, website analytics tools, and top OTAs.
Pros and cons
Pros:
- Affordable starting price
- Integration with major platforms
- High customization options
Cons:
- Some features may be unnecessary for smaller operations
- Might be too complex for those seeking simplicity
- Annual billing
innRoad
Best for independent hotel owners, offering tailored solutions
innRoad is a cloud-based property management system designed to meet the unique needs of independent hotels. It provides a comprehensive suite of features, including reservation management, billing, and reporting, with a focus on offering tailored solutions for independent hotel owners.
Why I Picked innRoad: innRoad stood out to me because of its dedication to independent hotel owners. After comparing its features with other tools, it became clear that innRoad provides tailored solutions that cater specifically to the needs of independent properties. I thus judged innRoad as the 'Best for independent hotel owners, offering tailored solutions' due to its commitment to this specific niche.
Standout features & integrations:
innRoad provides robust features such as an intuitive booking engine, efficient front desk management, and detailed reporting capabilities. Additionally, its integration capability with major OTAs and GDSs enhances visibility and booking opportunities for independent hotels.
Pros and cons
Pros:
- Efficient front desk management
- Intuitive booking engine
- Dedicated solutions for independent hotels
Cons:
- Limited customizability options
- User interface might require some learning
- Pricing may be high for smaller establishments
Best for integrated solutions, covering all hotel operation needs
eZee Absolute is a cloud-based hotel management system designed to offer a comprehensive suite of services. It targets all aspects of hotel operations, hence providing an integrated solution for businesses.
Why I Picked eZee Absolute: I picked eZee Absolute due to its extensive features and comprehensive nature. This tool stands out as it covers all aspects of hotel management in a singular platform. It's best for offering integrated solutions, as it provides a one-stop solution for all hotel operation needs, saving time, and effort, and ensuring consistency across all tasks.
Standout features & integrations:
eZee Absolute comes with an array of powerful features, including online booking, front desk operations, housekeeping, and revenue management. Furthermore, it integrates with numerous third-party platforms such as OTAs, GDS, meta-search engines, and more, facilitating a connected operational environment.
Pros and cons
Pros:
- 24/7 support
- Extensive third-party integrations
- Comprehensive suite of services
Cons:
- Pricing can be steep for small businesses
- Limited customization options
- Interface can be overwhelming for new users
Sirvoy is a robust hotel management tool designed to streamline operations for small to mid-sized businesses. It does this by offering a comprehensive yet cost-effective solution to meet their unique needs.
Why I Picked Sirvoy: Sirvoy made it to my list due to its affordable price point and comprehensive features suitable for smaller businesses. Its edge lies in providing an all-inclusive, budget-friendly tool without compromising on essential features, making it best for small to mid-sized establishments looking for cost-effective solutions.
Standout features & integrations:
Sirvoy's notable features include an intuitive booking engine, reservation management, invoicing capabilities, and multilingual support. It also integrates with an array of third-party platforms, including popular payment systems, channel managers, and customer relationship management tools, enhancing its functionality for users.
Pros and cons
Pros:
- Variety of integrations
- Multilingual support for global operations
- Affordable for small to mid-sized businesses
Cons:
- Customer support could be improved
- Limited advanced features
- Interface may seem dated compared to newer platforms
Checkfront offers a streamlined approach to hotel management with a strong focus on improving the reservation process. It provides comprehensive tools that facilitate more bookings, making it a highly effective solution for hotels looking to optimize their booking process.
Why I Picked Checkfront: I picked Checkfront because of its exceptional reservation management capabilities. When comparing and judging various tools, Checkfront's efficiency in managing and processing reservations sets it apart, making it best for those who seek to increase the booking acceptance rate.
Standout features & integrations:
Checkfront's most useful features include its robust online booking system, reservation management, invoicing, and real-time reporting. It offers significant integrations with major online travel agencies (OTAs), payment gateways, and popular CRM systems.
Pros and cons
Pros:
- Wide range of integrations
- Comprehensive feature set
- Efficient reservation system
Cons:
- May be complex for beginners
- Annual billing
- Higher starting price
Hotel Runner is an innovative hotel management tool, specifically designed to enhance direct sales through a powerful booking engine. With its efficient functionalities, it caters to properties of all sizes aiming to improve their direct booking rates.
Why I Picked Hotel Runner: Hotel Runner earned its spot on this list due to its unique focus on direct sales optimization. Unlike much other software, it specifically tailors its booking engine to drive direct reservations, making it the best choice for establishments looking to reduce reliance on OTAs and boost their direct sales.
Standout features & integrations:
Hotel Runner offers an advanced booking engine, a channel manager, and a dynamic pricing tool. It also provides a unique ‘Promotion Engine’ to run specific deals and discounts. The platform integrates seamlessly with various third-party applications, including payment gateways, revenue management tools, and guest communication systems.
Pros and cons
Pros:
- Wide range of integrations
- Includes a unique promotion engine
- Effective direct sales enhancement
Cons:
- Limited customization options
- Steeper learning curve for new users
- Yearly billing might not suit all businesses
Roomsy is an efficient hotel management platform known for its simplicity and intuitive usability. It aims to make complex hotel management tasks straightforward, reducing time and effort for users.
Why I Picked Roomsy: In my assessment, Roomsy stood out because of its user-friendly interface and ability to simplify complex tasks. I chose it because it streamlines the hotel management process, making it an excellent pick for those who appreciate simplicity and efficiency. It is best for reducing complexity thanks to its easy-to-use design and smart features, which cut down on time spent navigating and operating the system.
Standout features & integrations:
Roomsy brings a range of helpful features to the table, like room and rate management, online booking, and comprehensive reports. These features work together to reduce the complexities of managing a hotel. It also integrates seamlessly with a number of third-party platforms, including popular payment gateways, revenue management systems, and keyless entry solutions.
Pros and cons
Pros:
- Seamless third-party integrations
- Comprehensive reporting capabilities
- Intuitive and user-friendly interface
Cons:
- Limited customization options
- Lacks a native mobile app
- Pricing may be high for small establishments
Other Hotel Booking Software
Below is a list of additional hotel booking tools that we shortlisted but did not make it to the top 10. Definitely worth checking them out.
- RoomRaccoon
For automation capabilities, reducing manual workload
- SiteMinder
For increasing global reach with its multilingual features
- Cloudbeds
For diverse property types, from B&Bs to hotel chains
- Little Hotelier
Good for small hotels and B&Bs looking for a simplified booking engine
- GuestRez
Good for optimizing operations with its all-in-one hospitality management system
- Frontdesk Anywhere
Good for comprehensive property management, including inventory and rate management
- Hotello
Good for seamless integration of PMS, POS, and CRM in a single software
- Operto
Good for enhancing the guest experience with smart home automation for hotels
Popular Hotel Software
Here are some other lists of popular hotel software for you to check out.
Selection Criteria For Hotel Booking Software
In my extensive research and personal experience with a multitude of hotel booking software, I've found certain key criteria that stand out when it comes to choosing the best. I've evaluated dozens of hotel booking tools, and these have been the ones that truly stood out, primarily for their specific functionalities, which I'll go into more detail about below.
Core Functionality:
- Reservation Management: Ability to track, manage, and modify reservations efficiently.
- Inventory Management: Tools to manage room availability in real time to prevent overbooking.
- Rate Management: Option to vary pricing based on factors like season, demand, and type of room.
- Guest Communication: Automated and personalized communication with guests before, during, and after their stay.
Key Features:
- Integration: Compatibility with other software in use, like CRM, POS, or accounting software.
- Reporting and Analytics: Detailed reports about occupancy, revenue, guest preferences, etc.
- Mobile Access: A mobile app or mobile-friendly interface to manage operations from anywhere.
- Multilingual and Multi-Currency Support: Essential for hotels serving an international clientele.
Usability:
- Intuitive Interface: A clear, logical layout that reduces the learning curve for staff and increases operational efficiency. In this case, features like a color-coded booking chart, drag-and-drop functionality for managing bookings, and easy navigation are important.
- Role-Based Access: An employee management feature that enables easy configuration of user access based on job roles. This is crucial for larger establishments with numerous employees across different departments.
- Customer Support: Robust support system, including detailed guides, video tutorials, a well-organized knowledge base, live chat, or 24/7 phone support. Especially for complex enterprise solutions, some kind of training program for onboarding users is desirable.
- Quick Onboarding: Ability to swiftly and seamlessly set up the software, migrate data from previous systems if needed, and start operating. For this category of software, a walk-through setup guide or an optional setup consultation is valuable.
Most Common Questions Regarding Best Hotel Booking Software (FAQ's)
What are the benefits of using hotel booking software?
Hotel booking software offers numerous advantages, including:
- Efficiency: It automates many administrative tasks, freeing up staff to focus on guest services and other critical operational tasks.
- Accuracy: By managing reservations in real-time, it prevents overbooking and other booking errors.
- Revenue Management: It allows dynamic pricing based on various factors, enabling optimized revenue generation.
- Insight: Through detailed reports and analytics, it provides valuable insights into business performance and guest behavior.
- Accessibility: It enables easy management of operations from anywhere, anytime, particularly through mobile access.
How much does hotel booking software cost?
The cost of hotel booking software varies significantly depending on the complexity of features, the property’s size, and the software provider’s pricing model. Some providers charge a flat monthly or yearly fee, while others base their pricing on the number of rooms or users. Additional costs might include setup fees, integration charges, or premium support fees.
What is the typical range of pricing for hotel booking software?
Prices for hotel booking software can range from as low as $5 per room per month to upwards of $100 per user per month for premium options with advanced features. This range reflects the diversity of hotel booking software options available, each with its own unique set of capabilities and value propositions.
What are the cheapest and most expensive hotel booking software options?
Little Hotelier starts from $99 per month and is among the more affordable options. On the other hand, software like innRoad starts from around $200 per month and can go up based on the number of rooms and features required.
Are there any free hotel booking software options?
There are a few free options available, but they tend to be very limited in functionality and might not be suitable for most hotels. These include options like KWHotel Free, but it’s important to note that you may quickly outgrow the capabilities of a free tool, making a paid solution inevitable for sustainable growth and operations.
Other Reservation Management Software
Here are some other useful tools for reservation and booking.
What Next?
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