29 Best Hotel Reservation Software To Increase Bookings In 2024
10 Best Hotel Reservation Software Shortlist
Here's my pick of the 10 best software from the 29 tools reviewed.
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I've selected the top hotel reservation software and along with their key features, benefits, and suitability for your business. These choices are backed by rigorous analysis, promising top-notch performance in this competitive market.
What Is Hotel Reservation Software?
Hotel reservation software is a computer program that allows hospitality industries to manage reservations and booking processes. This type of software is also known as a booking engine or a reservation system.
Hotel reservation software typically includes features such as managing reservations and bookings, viewing room availability and hotel room types, generating invoices and receipts, and tracking customer data. Some programs also offer additional features such as online payments and channel management.
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The benefits of using hotel reservation software include increased efficiency, improved customer service, avoiding overbookings, and increased profits. Hotel reservation software typically costs between $500 and $5,000, depending on the features included. When shopping for hotel reservation software, consider the program's ability to meet your specific needs.
Best Hotel Reservation Software Summary
| Tools | Price | |
|---|---|---|
| innQuest | Pricing upon request | Website |
| Little Hotelier | Pricing upon request | Website |
| innRoad | From $150/user/month | Website |
| eZee Reservation | From $30/user/month | Website |
| innQuest | From $200/month (billed annually) per property | Website |
| Hotelogix | From $3.99/room/month (billed annually) | Website |
| SiteMinder | From $40/user/month | Website |
| Checkfront | From $49/user/month (billed annually) | Website |
| AltexSoft | Project-based pricing model | Website |
| Reservation Key | From $25/user/month. | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareBest Hotel Reservation Software Reviews
roomMaster HMS by innQuest is a comprehensive cloud-based hotel management software tailored for independent hotels, resorts, and management companies. It simplifies tasks such as reservations, front desk management, and reporting through an intuitive interface, enabling hoteliers to focus on guest experiences.
Why I Picked roomMaster HMS by innQuest: I selected roomMaster for this list because of its comprehensive suite of features that cater to the diverse needs of the hospitality industry. One of the standout features is its intuitive Property Management System (PMS), which simplifies the management of reservations, check-ins, and check-outs from a single interface. This streamlining of operations not only reduces the workload for hotel staff, but also enhances guest experiences by ensuring smoother and more efficient service.
Standout features & integrations:
roomMaster offers a wide range of features, including a booking engine, channel manager, payment processing system, performance reporting, front desk services, and rate management. It integrates well with Amadeus, Hoteltix, Sage, Windcave, AirBnB, Expedia, QuickBooks, SiteMinder, TripAdvisor, and Flexkeeping.
Pros and cons
Pros:
- Responsive customer support
- Comprehensive reporting features
- Flexible reservation management
Cons:
- Updates can be inconsistent
- Some connectivity issues
- Add-ons can be costly
Little Hotelier is a dedicated hotel management system for small businesses, such as bed and breakfasts (B&Bs), inns, hostels, motels, and small hotels. Its tailored features and simplified approach make it best suited for small accommodation providers that need a streamlined, user-friendly management tool.
Why I Picked Little Hotelier: While selecting tools for this list, I was drawn to Little Hotelier for its focus on small businesses. The tool offers a well-balanced mix of simplicity and functionality, which sets it apart from many other hotel management tools. I believe Little Hotelier is 'Best for small accommodation providers' because it considers the specific needs and limitations that these businesses often face.
Standout features & integrations:
Key features of Little Hotelier include a front desk system, a reservation system, and a robust reporting tool. Moreover, the platform integrates with various online booking services, payment gateways, and website builders, ensuring a cohesive management process for small accommodation providers.
Pros and cons
Pros:
- Broad integration possibilities with online booking and payment services
- Streamlined, user-friendly interface
- Designed specifically for small accommodation providers
Cons:
- May not be suitable for larger hotels or chains due to its focus on small businesses
- Lack of advanced features compared to more general hotel management tools
- Higher starting price point than some competitors
innRoad is a feature-rich hotel management platform offering a broad array of tools from booking to billing, all under one roof. It is the ideal option for those who need a holistic solution to handle all aspects of hotel management.
Why I Picked innRoad: I selected innRoad for its broad suite of features and how it consolidates all hotel management tasks into a single, accessible platform. Its ability to handle everything from reservations to reporting makes it an efficient choice for complete hotel management.
Standout features & integrations:
innRoad offers robust booking management, integrated payment processing, and detailed performance analytics. Notably, it also provides an interface with major online travel agencies (OTAs), POS systems, and Revenue Management Systems, making it a versatile addition to any hotel's toolkit.
Pros and cons
Pros:
- Extensive integration capabilities with OTAs and other platforms
- Integrated payment processing
- Comprehensive suite of hotel management tools
Cons:
- Some users have noted the need for more customization options
- The interface may seem complex for beginners
- Pricing information is not immediately available
eZee Reservation is a fully-featured online booking engine that can be plugged into any hotel website. Its comprehensive reservation and booking management features make it particularly valuable for establishments that require a robust solution for handling reservations.
Why I Picked eZee Reservation: When evaluating tools, eZee Reservation stood out due to its comprehensiveness regarding reservation management. The level of detail in its reservation features sets it apart from others. In my opinion, eZee Reservation is 'Best for comprehensive reservation solutions' due to its full suite of tools to facilitate booking and reservation management.
Standout features & integrations:
Key features of eZee Reservation include real-time updates, a mobile-friendly hotel booking engine, and an intuitive backend interface. This system also integrates well with popular third-party platforms such as Expedia, Booking.com, and TripAdvisor, simplifying the reservation management process across multiple channels.
Pros and cons
Pros:
- Real-time updates for reservation status
- Integrations with popular booking platforms
- Comprehensive suite of reservation management features
Cons:
- Some users report occasional software glitches that need troubleshooting
- Starting price may be higher than simpler, less comprehensive solutions
- Learning curve may be steeper due to the comprehensive nature of the tool
innQuest is a reliable software solution that empowers hotels to manage direct bookings efficiently. Its platform is designed to reduce dependence on online travel agents (OTAs) and facilitate direct reservations, aligning perfectly with its unique proposition as the best tool for direct booking management.
Why I Picked innQuest: I selected innQuest because it focuses on bolstering direct bookings, a critical factor for hotel profitability. Its ability to streamline and centralize bookings is what sets it apart. The tool's design and functionality, oriented towards direct bookings, justifies its position as the best.
Standout features & integrations:
innQuest features a user-friendly interface, a direct two-way interface with the property management system, and the ability to adapt to mobile screens. Moreover, it offers integrations with popular OTAs and GDS, enabling hotels to expand their reach while maintaining control over direct bookings.
Pros and cons
Pros:
- Wide range of OTA and GDS integrations
- Mobile-responsive booking engine
- Direct interface with property management systems
Cons:
- User interface could be more intuitive
- Lacks some advanced marketing features
- Higher pricing tier might be a barrier for smaller properties
Hotelogix is a cloud-based hotel management system that integrates various aspects of hotel operations, such as front desk, POS, and housekeeping, into one platform. It also features a comprehensive distribution system, making it an excellent choice for hotels requiring efficient property management and distribution.
Why I Picked HotelLogix: In choosing tools for this list, I was impressed by Hotelogix's combination of property management features and distribution capabilities. Its two-pronged functionality is unique among the tools I considered, which is why I determined it to be the 'Best for property management and distribution'.
Standout features & integrations:
Hotelogix offers some significant features, such as a robust property management system, distribution capabilities, and a unified hotel operations platform. It also integrates with several popular platforms, including Booking.com, Expedia, and TripAdvisor, making room distribution and management more streamlined.
Pros and cons
Pros:
- Integration with major booking platforms
- Efficient distribution capabilities
- Comprehensive property management system
Cons:
- Some users have noted occasional system lags and bugs
- The starting price might be higher than more single-function tools
- The breadth of features may introduce a steep learning curve
SiteMinder is a guest acquisition platform designed for hotels to increase their visibility and reach more customers. Its core strength lies in high-conversion booking technology, making it an excellent choice for businesses seeking to maximize occupancy rates and revenue.
Why I Picked SiteMinder: In choosing SiteMinder, I was primarily influenced by its track record of delivering high conversion rates. Its advanced booking engine, which efficiently translates web traffic into paying customers, sets it apart. For businesses that want to ensure high occupancy rates, SiteMinder is the go-to tool.
Standout features & integrations:
Key features of SiteMinder include its high-performance booking engine and channel management capabilities. SiteMinder integrates with numerous third-party platforms, including OTAs, GDS, hotel PMS systems, and popular social media channels.
Pros and cons
Pros:
- Effective channel management capabilities
- Broad set of integrations
- High-conversion booking engine
Cons:
- Some users have reported occasional technical glitches
- Customization options could be better
- Can be complex for beginners
Checkfront is a cloud-based business management software focused on simplifying the complexities of managing multiple properties. Given its comprehensive set of features and functions tailored for multi-location businesses, it excels in this niche.
Why I Picked Checkfront: In making my selection, I compared various tools for their capacity to handle multi-property management. Checkfront stood out due to its comprehensive approach to this challenge, offering robust features that cater to this specific need. If you're managing multiple properties and looking for a tool to streamline the process, Checkfront would be a good choice.
Standout features & integrations:
Key features of Checkfront include its centralized online hotel booking system, inventory management, and robust reporting capabilities. Furthermore, it integrates well with a host of global OTAs, social media platforms, and payment gateways, expanding its reach and utility.
Pros and cons
Pros:
- Numerous integrations with OTAs, payment gateways, and social media platforms
- Robust reporting capabilities
- Comprehensive multi-property management features
Cons:
- Customer service could be improved
- Setup requires a considerable amount of time
- The interface can be slightly complicated for beginners
AltexSoft is a technology and solution consulting company specializing in creating custom reservation systems for hotels. It stands out for its ability to tailor-make reservation solutions that cater to unique hotel needs, which justifies its unique selling proposition as the best tool for custom reservation system development.
Why I Picked AltexSoft: I picked AltexSoft for its dedicated approach to developing custom-made solutions. The tool differentiates itself with its customization capabilities, helping hotels to have a reservation system that fits their unique needs perfectly. This personalized approach to system development makes AltexSoft the best for this use case.
Standout features & integrations:
AltexSoft stands out with its ability to create feature-rich, custom reservation systems, including capabilities for inventory management, real-time room availability tracking, and integration with payment gateways (debit/credit card). It also provides integrations with key hotel technology providers to ensure a smooth workflow.
Pros and cons
Pros:
- Emphasis on real-time data and availability tracking
- Integration with major hotel tech providers
- Highly customizable reservation systems
Cons:
- Time-consuming implementation process due to custom development
- Might be overkill for small businesses with simpler needs
- Pricing is not transparent upfront
Reservation Key is a hotel reservation software that offers a host of booking management tools. Its interface is notably user-friendly, making it an excellent choice for those prioritizing ease-of-use in a reservation interface.
Why I Picked Reservation Key: In selecting Reservation Key for this list, what stood out to me was its simple yet effective interface. The usability factor played a pivotal role in my decision. I determined it to be the 'Best user-friendly reservation interface' because it simplifies the booking management process without sacrificing functionality.
Standout features & integrations:
Reservation Key’s standout features include its online booking engine, property management system, and automated emails. It also provides a multitude of integrations with platforms like Airbnb, Booking.com, and Expedia, which add considerable value for users.
Pros and cons
Pros:
- Integration with major booking platforms
- Comprehensive booking management tools
- User-friendly interface
Cons:
- Design customization is limited
- Customer support could be improved, according to some users
- Lacks some advanced features found in other tools
Other Hotel Reservation Software
Below is a list of additional hotel reservation software that I shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- SevenRooms
For personalized guest experiences
- SkyTouch
For cloud-based hotel operations
- Cloudbeds
For integrations with global OTAs
- Lodgify
Good for property owners needing direct booking websites
- Clock PMS+
Good for their all-in-one hotel management solution
- HiJiffy
Good for AI-powered guest communication
- OPERA Cloud
Good for its extensive range of hotel management features
- Hoteliga
Good for robust reporting and analytics
- Infor HMS
Good for its versatile hospitality management suite
- GraceSoft
Good for scalable solutions and integration with OTAs
- Mini Hotel
Good for small to medium-sized hotels requiring simple booking management
- Amadeus CRS
Good for large hotels in need of centralized reservation systems
- Rate Hawk
Good for access to competitive hotel rates
- Stayntouch PMS
Good for contactless check-in and check-out processes
- mini Hotel
Good for small to medium-sized hotels requiring simple booking management
- Hotel Engine
Good for businesses seeking discounted rates
- Rezstream
Good for its efficient digital marketing services
- IQware
Good for its comprehensive central reservation system
- Hospitable
Good for vacation rental automation
Popular Hotel Software
Here are some other lists of popular hotel software for you to check out.
What Are the Benefits Of Using Hotel Reservation Software?
There are a number of benefits to using hotel reservation software, including:
- Increased Efficiency: The software can automate many tasks, such as check-in and check-out, sending reminders to guests, and generating reports. This means that your staff can spend more time attending to guests’ needs and less time on administrative tasks.
- Streamlined Operations: The software provides a single system for all your hotel operations, from reservations to billing. This means that there is less chance for mistakes and that all your data is in one place.
- Better Guest Experiences: The software can provide guests with up-to-date information about their reservations, such as room number and dining options. It can also send them reminders about their reservations and provide them with directions to the hotel.
- Greater Cost Savings: Automated tasks such as check-in and check-out can save staff time and reduce the need for overtime. In addition, the software can automate invoicing and reduce the need for human error.
How Much Does Hotel Reservation Software Cost?
How much does hotel reservation software cost?
That depends on the software. Some are expensive, while others are more affordable. Generally, you can expect to pay anywhere from $500 to $2,000 for a good quality program.
When shopping for hotel reservation software, be sure to consider the features that are important to you. Is customer support a must-have? How about online booking? Do you need the ability to manage multiple properties? Weigh your needs against the cost of the software to find the best fit for your business.
What Are the Key Features To Look For When Buying Hotel Reservation Software?
When you're shopping for hotel reservation software, it's important to keep the following features in mind:
- Ease of use: The software should be easy to navigate, so you can find the information you need quickly and easily.
- Customizable: The software should be customizable to meet your specific needs and requirements.
- Scalability: The software should be able to grow with your business, so you don't have to upgrade or replace it as your business expands.
- Reporting capabilities: The software should include robust reporting capabilities so you can track your business performance and see how you're doing.
- Integration capabilities: The software should be able to integrate with other systems, such as your accounting system, so you can get a complete picture of your business operations.
Other Reservation Management Software
Here are some other useful tools for reservation and booking.
What Next?
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