17 Best Hotel Management Companies Reviewed In 2024
10 Best Hotel Management Companies Shortlist
Here's my pick of the 10 best software from the 17 tools reviewed.
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Hotel management companies usually handle things like guest services management and property maintenance on behalf of a business that enlists their services. By outsourcing these elements of your operations, you can allocate your team’s time and resources to other tasks, and avoid hiring an internal expert. But finding the right provider can be a challenge, especially with so many options available.
Using my experience with hotel management software and services, I evaluated and compared several of the top hotel management companies available. From there, I compiled my results into detailed reviews to help you find the best provider for your needs.
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Best Hotel Management Companies Summary
| Tools | Price | |
|---|---|---|
| Aimbridge Hospitality | Pricing upon request | Website |
| Concord Hospitality Enterprises | Pricing upon request | Website |
| Hotel Equities | Pricing upon request | Website |
| Benchmark Global Hospitality | Pricing upon request | Website |
| Pyramid Global Hospitality | Pricing upon request | Website |
| TPG Hotels | Pricing upon request | Website |
| Highgate | Pricing upon request | Website |
| HHM (Hersha Hospitality Management) | Pricing upon request | Website |
| GF Hotels and Resorts | Pricing upon request | Website |
| Davidson Hospitality Group | Pricing upon request | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareHow To Choose A Hotel Management Companies Provider
It’s easy to get bogged down in long lists of services and complex pricing structures. To help you prioritize the things that matter most for your business, keep the following factors in mind:
| Factor | What to Consider |
| Business Objectives | Align provider services with your goals, whether it's expanding locations or enhancing guest satisfaction. |
| Service Scope and SLAs | Ensure their offerings cover your needs, and check the SLAs for performance guarantees. |
| Support Availability | Look for 24/7 support and a dedicated account manager to assist your team anytime. |
| Costs and Pricing Structure | Understand the pricing model—flat fee or percentage of revenue—to avoid surprises. |
| Communication and Reporting | Ensure regular updates and clear reporting to keep you informed of operations. |
| Industry Experience | Choose providers with experience in your specific hotel niche for tailored expertise. |
| Geographic Coverage | Verify they operate in your regions to ensure local compliance and understanding. |
| Reputation and Reviews | Check client testimonials and third-party reviews for insights into their reliability. |
Best Hotel Management Companies Reviews
Below are my detailed summaries of the best hotel management companies that made it onto my shortlist. My reviews offer a look at each provider’s key services, unique specialties, and pros & cons to help you find the best one for your needs.
Aimbridge Hospitality offers a wide range of hotel management services, including business development and total solutions for food and beverage operations. They primarily serve large-scale operations, focusing on luxury and resort properties.
Why I picked Aimbridge Hospitality: Aimbridge Hospitality excels in managing large-scale hotel operations with a focus on luxury and complex properties. Their business development services and specialized food and beverage solutions align with the demands of high-volume hotels. You benefit from their deep market knowledge and expertise in handling extensive hospitality portfolios.
Standout Services: Aimbridge provides business development services that help you expand and optimize your hotel operations effectively. Their corporate resources offer strategic support for managing complex hotels, ensuring all operational aspects are covered efficiently.
Target industries: Hospitality, luxury hotels, resorts, independent hotels, and branded hotels.
Specialties: Business development, corporate resources, food and beverage solutions, luxury hotel management, and resort management.
Pros and cons
Pros:
- Diverse property management
- Global presence
- Extensive market knowledge
Cons:
- Focus on luxury may not fit all
- May not suit smaller hotels
Concord Hospitality Enterprises offers hotel management and development services, focusing on new hotel projects and existing property enhancements. Their main clients are hotel owners and investors seeking to expand or improve their hospitality portfolios.
Why I picked Concord Hospitality Enterprises: Their focus on developing new hotels makes them ideal for clients looking to enter or expand in the hospitality sector. They offer comprehensive development services, ensuring your new projects align with market demands and trends. Your team benefits from their experience in managing the entire development process, from planning to execution.
Standout Services: Their pre-opening support ensures your new hotel is set for success from day one, covering everything from staffing to marketing strategies. The property enhancement service focuses on upgrading existing facilities to meet current market standards, addressing the need for modernization.
Target industries: Hospitality, hotel development, real estate investors, property management, and tourism.
Specialties: Hotel development, pre-opening support, property enhancement, market analysis, and strategic planning.
Pros and cons
Pros:
- Strategic market analysis
- Comprehensive pre-opening support
- Strong focus on new developments
Cons:
- Potentially complex project management
- Focus may not suit all properties
Hotel Equities offers hotel development and management services, focusing on full-service, boutique, and lifestyle properties. Their main client base includes investors and hotel owners looking for tailored management solutions.
Why I picked Hotel Equities: You benefit from their personalized service approach, which caters to the unique needs of each property. Their focus on boutique and lifestyle hotels means you get customized strategies that align with the specific character and market of your hotel. The emphasis on collaboration with brand representatives and investors ensures that your property's potential is maximized.
Standout Services: Their hotel management training programs equip your team with essential skills for efficient operations. The strategic partnerships with hospitality groups provide you with access to a wide network of resources and expertise.
Target industries: Hospitality, boutique hotels, lifestyle properties, independent hotels, and full-service hotels
Specialties: Hotel development, management training, strategic partnerships, boutique hotel management, and lifestyle property management
Pros and cons
Pros:
- Strategic industry partnerships
- Wide range of hotel types
- Personalized service approach
Cons:
- Dependence on strategic partners
- Potential for complex management structures
Benchmark Global Hospitality offers management services tailored for resorts and conference centers, focusing on enhancing guest experiences and operational efficiency. Their main clients are resort owners and operators seeking specialized management solutions.
Why I picked Benchmark Global Hospitality: Their expertise in managing resorts and conference centers means you benefit from tailored strategies that elevate guest experiences and streamline operations. They offer comprehensive event planning services, ensuring that your conferences and events run smoothly and meet client expectations. Your team can rely on their extensive knowledge to enhance both operational efficiency and guest satisfaction.
Standout Services: Their event planning and management service ensures your conferences and events are meticulously organized, addressing the need for seamless execution. The wellness and recreation programs enhance guest experiences by offering a range of activities and services that promote relaxation and enjoyment.
Target industries: Resorts, conference centers, hospitality, event management, and wellness
Specialties: Event planning, guest experience enhancement, operational efficiency, wellness programs, and recreational activities
Pros and cons
Pros:
- Focus on guest experiences
- Strong event planning services
- Expertise in resort management
Cons:
- Potentially complex service offerings
- May not fit non-resort properties
Pyramid Global Hospitality provides hotel and resort management services, focusing on revenue management, operations, and development. They primarily work with hotel owners and investors seeking comprehensive management solutions across various types of properties.
Why I picked Pyramid Global Hospitality: Their extensive global reach enables you to access a wide network of properties and resources. With a focus on revenue management and operational efficiency, your team can optimize performance and profitability. The development services they offer ensure you can expand or enhance your property portfolio with strategic support.
Standout Services: Their revenue management service helps you maximize profitability through data-driven strategies and market insights. The property enhancement service provides guidance and execution on renovations and upgrades, addressing the need for modernized facilities.
Target industries: Hospitality, resorts, hotels, real estate investors, and property developers.
Specialties: Revenue management, operational efficiency, global network, property enhancement, and development support.
Pros and cons
Pros:
- Support for development projects
- Diverse property types
- Extensive global network
Cons:
- Focus on global may not fit all
- May not suit smaller properties
TPG Hotels offers comprehensive management services for independent hotels, focusing on enhancing operational efficiency and guest satisfaction. Their main clients are hotel owners and operators looking for specialized support in managing unique, non-branded properties.
Why I picked TPG Hotels: Their focus on independent hotels allows you to benefit from tailored management solutions that align with your property's unique needs. They offer specialized support in operations and guest services to help your team maintain high standards and improve guest experiences. By leveraging their expertise, you can enhance the appeal and profitability of your independent hotel.
Standout Services: Their customized marketing strategies help you reach target audiences effectively, ensuring your hotel stands out in a competitive market. The operational support service offers guidance on daily operations, addressing challenges specific to independent hotels.
Target industries: Independent hotels, hospitality, boutique hotels, luxury hotels, and hotel management.
Specialties: Independent hotel management, customized marketing, operational support, guest services, and profitability enhancement.
Pros and cons
Pros:
- Customized marketing strategies
- Expertise in guest services
- Focus on independent hotels
Cons:
- Focused on specific hotel types
- May not suit branded properties
Highgate offers hotel management and investment services, focusing on luxury and upscale properties. Their clients mainly include hotel owners and developers looking for high-end hospitality management solutions.
Why I picked Highgate: Their expertise in managing luxury properties allows you to maintain high standards and unique guest experiences. With a focus on upscale hotels, your team benefits from specialized strategies that cater to the demands of luxury clientele. They provide tailored investment services to help you maximize the value of your high-end assets.
Standout Services: Their sales and marketing strategies elevate your brand presence and target the luxury market effectively. The investment management service provides insights and guidance on asset growth, ensuring your property’s financial health and long-term success.
Target industries: Luxury hotels, hospitality, upscale properties, boutique hotels, and hotel developers.
Specialties: Luxury property management, sales and marketing, investment management, upscale hospitality, and asset growth.
Pros and cons
Pros:
- Tailored investment services
- Focus on upscale markets
- Expertise in luxury properties
Cons:
- Complex luxury standards
- Focus may not suit all markets
HHM (Hersha Hospitality Management) offers hotel operations management and development services, specializing in urban and metro hotels. Their main clients include hotel owners and investors seeking expertise in city-centric properties.
Why I picked HHM (Hersha Hospitality Management): Their focus on urban hotel environments gives you specialized insights into managing city-specific challenges. They provide tailored strategies that cater to the fast-paced demands of metro areas. You benefit from their expertise in maximizing property potential in bustling urban markets.
Standout Services: Their asset management service helps you optimize your property’s financial performance in competitive markets. The development advisory service offers guidance on urban hotel projects, addressing unique city planning and zoning challenges.
Target industries: Urban hotels, hospitality, metro properties, city hotels, and boutique hotels.
Specialties: Urban hotel management, asset management, development advisory, city-centric strategies, and financial optimization.
Pros and cons
Pros:
- Diverse property portfolio
- Development advisory available
- Financial optimization expertise
Cons:
- Potentially complex strategy implementation
- Limited rural expertise
GF Hotels and Resorts offers management and operational services tailored for full-service hotels, focusing on maximizing revenue and enhancing guest experience. Their main clients include hotel owners and operators looking for comprehensive management solutions across various property types.
Why I picked GF Hotels and Resorts: Their focus on full-service hotels ensures your operations are handled with expertise that caters to diverse guest needs. They provide specialized services in revenue management, helping your team optimize financial outcomes. With their experience in property management, you can ensure high standards of service and guest satisfaction.
Standout Services: Their operational audits help identify areas for improvement, ensuring your hotel runs efficiently and meets market demands. The revenue management service offers data-driven insights to maximize profitability and align with financial goals.
Target industries: Hospitality, full-service hotels, resorts, property management, and hotel operations.
Specialties: Revenue management, operational audits, guest experience enhancement, property management, and financial optimization.
Pros and cons
Pros:
- Comprehensive operational audits
- Strong focus on revenue management
- Expertise in full-service operations
Cons:
- Potentially complex operational strategies
- May not fit limited-service hotels
Davidson Hospitality Group offers management and operational services tailored for lifestyle and upscale properties. Their main clients are hotel owners and investors seeking to enhance the guest experience and operational efficiency in lifestyle-focused environments.
Why I picked Davidson Hospitality Group: By focusing on lifestyle brands, they offer specialized services that cater to the unique needs of properties aiming to provide distinctive guest experiences. They provide tailored strategies that enhance both the aesthetic and operational aspects of your hotel. You benefit from their expertise in creating environments that resonate with modern travelers.
Standout Services: Their design and concept development service helps you create unique hotel experiences that align with contemporary trends and guest expectations. The culinary management service ensures your dining offerings are innovative and meet high standards, enhancing the overall guest experience.
Target industries: Hospitality, lifestyle hotels, upscale properties, resorts, and hotel management
Specialties: Lifestyle brand management, design and concept development, culinary management, guest experience enhancement, and operational efficiency
Pros and cons
Pros:
- Innovative culinary management
- Expertise in design and concepts
- Strong focus on lifestyle brands
Cons:
- Focus on specific hotel types
- May not suit budget properties
Other Hotel Management Companies
Here are some additional hotel management companies that didn’t make it onto my shortlist, but are still worth checking out:
- Remington Hotels
For flexible management
- White Lodging
For Midwest locations
- Atrium Hospitality
For large convention hotels
- First Hospitality
For Midwest markets
- MCR Hotels
For investment-focused management
- Crescent Hotels & Resorts
For diverse property types
- Island Hospitality Management
For coastal properties
Popular Hotel Software
Here are some other lists of popular hotel software for you to check out.
What Do Hotel Management Companies Typically Offer?
Hotel management companies are firms that provide specialized management services for hotels, resorts, and other hospitality properties. They might offer things like:
- Managing daily hotel operations
- Overseeing marketing and sales strategies
- Handling guest services and satisfaction
- Conducting revenue management and financial analysis
- Providing staff training and development
Hotel owners, real estate investors, and property developers typically seek out hotel brands management companies. These service providers address business needs such as improving operational efficiency, enhancing guest experiences, and maximizing revenue.
Hotel Management Companies Selection Criteria
When selecting the best hotel management companies to include in this list, I considered common hotel business needs and pain points that these providers address. This included things like improving operational efficiency and enhancing guest satisfaction. I also used the following framework to keep my evaluation structured and fair: Core Services (25% of total score)
To be considered for inclusion in this list, each provider had to offer these basic services:
- Managing daily hotel operations
- Marketing and sales strategies
- Guest services management
- Financial and revenue management
- Staff training and development
Additional Standout Services (25% of total score)
To help further narrow down the competition, I also looked for unique or especially valuable services, such as:
- Sustainability initiatives
- Boutique hotel expertise
- Custom technology solutions
- Luxury property management
- Event and conference planning
Industry Experience (10% of total score)
To get a sense of the hotel industry experience of each provider, I considered the following:
- Years in the hospitality industry
- Range of hotel types managed
- Client portfolio diversity
- Regional and international presence
- Strategic partnerships in the industry
Onboarding (10% of total score)
To evaluate the onboarding experience for each provider, I considered the following:
- Speed of implementation
- Quality of initial training
- Support during transition period
- Clarity of onboarding process
- Availability of onboarding resources
Customer Support (10% of total score)
To assess the level of customer support each provider offers, I considered the following:
- Availability of 24/7 support
- Access to dedicated account managers
- Responsiveness to inquiries
- Variety of support channels
- Feedback from existing clients
Value For Price (10% of total score)
To evaluate the pricing and potential ROI of working with each provider, I considered the following:
- Transparency of pricing structure
- Comparison to industry standards
- Flexibility of payment plans
- Correlation of services to cost
- Potential for ROI improvements
Customer Reviews (10% of total score)
To get a sense of the overall satisfaction of existing customers, I considered the following when reading customer reviews:
- Consistency of positive feedback
- Mention of specific service strengths
- Reports of customer satisfaction
- Frequency of repeat business
- Commonly cited areas for improvement
Key Hotel Management Companies Services
When selecting a hospitality company, keep an eye out for the following key services:
- Managing daily operations: Handles the day-to-day functions of the hotel group to ensure smooth running and efficiency.
- Marketing and sales strategies: Develops plans to attract new guests and maintain relationships with existing ones.
- Guest services management: Focuses on enhancing guest satisfaction and ensuring a pleasant stay.
- Financial and revenue management: Track record of managing hotel's finances to maximize profitability and financial health.
- Staff training and development: Provides training programs to enhance hoteliers’ and employees’ skills and performance.
- Sustainability initiatives: Implements eco-friendly practices to reduce the hotel's environmental impact.
- Event and conference planning: Organizes and manages events at the hotel to drive additional revenue.
- Custom technology solutions: Offers technology integrations that improve operational efficiency and guest experience.
- Luxury property management: Specializes in managing high-end properties with unique guest needs.
- Boutique hotel expertise: Provides tailored management services for boutique hotels to highlight their unique offerings.
Benefits Of Hotel Management Companies
Partnering with a hotel management company offers several benefits for your team members and your business. Here are a few you can look forward to:
- Operational efficiency: By managing daily operations, hotel management companies ensure your property runs smoothly and efficiently.
- Enhanced guest experience: With expertise in guest services management, they help improve guest satisfaction and other loyalty metrics.
- Increased profitability: Through financial and revenue management, they work to maximize your hotel's financial performance.
- Skilled workforce: Staff training and development programs enhance employee skills, leading to better service and productivity.
- Market competitiveness: Marketing and sales strategies help attract more guests and keep your hotel competitive in the market.
- Eco-friendly practices: Sustainability initiatives reduce your hotel's environmental impact while appealing to eco-conscious guests.
- Event revenue: Event and conference planning services provide additional revenue streams through well-organized events.
Costs And Pricing Structures Of Hotel Management Companies
Hotel management companies typically come at a custom price to accommodate various business needs, sizes, and circumstances. Third-party management providers generally work within one of the following pricing structures:
- Subscription-based: Charges a recurring fee for ongoing management services.
- Project-based: Fees are determined by specific projects or initiatives.
- Scope of work (SOW): Pricing is based on the detailed scope and extent of services provided.
- Revenue share: The company takes a percentage of the hotel's revenue as payment.
- Fixed fee: A set fee is agreed upon for specific services, regardless of outcomes.
Key Factors That Influence Hotel Management Companies Pricing
Beyond the specific pricing model, here are some additional factors that can influence the cost of hotel management companies:
- Customization level: The more tailored the services, the higher the potential cost due to additional resources needed.
- Property size and complexity: Larger or more complex properties may incur higher costs due to increased management needs.
- Compliance requirements: Meeting specific industry regulations or standards can add to the cost due to the need for specialized expertise.
- Number of properties: Managing multiple locations can increase costs, reflecting the broader scope of work.
- Technology integration: Incorporating advanced technology solutions may raise costs due to setup and maintenance needs.
Being aware of these factors before you start seeking out custom quotes from providers helps you get a sense of what to expect, and compare and contrast quotes more effectively.
Hotel Management Companies: FAQs
Here are some answers to common questions about hotel management companies:
How do I choose the right hotel management company?
Choosing the right hotel management company involves assessing your specific needs and goals. Consider what services you require and whether the company has expertise in those areas. Check their experience with similar properties and ask for references. You should also compare pricing models to ensure they align with your budget.
What should I expect during the onboarding process?
During the onboarding process, you can expect hotel companies to assess your property’s current operations and identify areas for improvement. They’ll work with you to set goals and outline a plan of action. This phase often includes training your staff and integrating any necessary technology or systems.
How can a hotel management company help increase revenue?
A hotel management company can help increase revenue by optimizing pricing strategies and implementing effective marketing campaigns. They may also enhance guest services to improve satisfaction and encourage repeat business. Additionally, they can identify new revenue streams, such as hosting events or offering premium services.
How involved will my team need to be once we hire a hotel management company?
The level of involvement from your team will depend on the agreement you have with the management company. Typically, they handle day-to-day operations, allowing your team to focus on broader business strategies. However, regular communication is key to ensure alignment on goals and performance.
Can a hotel management company help with branding and marketing?
Yes, many hotel management companies offer branding and marketing services to help position your property in the market. They can develop and execute marketing strategies and social media campaigns, manage online presence, and ensure your brand message is consistent across platforms. This can help attract new guests and retain existing ones.
What kind of support can I expect from a hotel management company?
You can expect support in areas like operations, finance, marketing, and guest services. Many companies offer 24/7 support to address any urgent issues that arise. They also provide regular updates and reports to keep you informed about the property’s performance and any areas that need attention.
What is the best hotel management company in Canada?
The best Canadian hotel management company will depend on what you need and what your budget is. Here are some examples:
- Atlific Hotels is one of the leading hotel management companies in Canada operating over 60 hotels with offices in Montreal, Toronto and Vancouver.
- Silver Hotel Group is a leading Canadian privately owned hotel investment, development, and management company, based in Mississauga, Ontario.
- Urgo Hotels Canada is one of the longest-operating hotel companies in Canada and an industry leader in hotel management and development for more than four decades.
I’m hoping to review and compare Canadian hotel management companies on a big recommendations list like this one, so stay tuned!
What is the best hotel management company in Europe?
The best European hotel management company will depend on what you need and what country (or countries) you are operating in. Here are some examples:
- Amazing Evolution is the 2020 World Travel Awards winner for Europe’s Leading Hotel Management Company.
- Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments.
- European Hotel Management Group provides tailored services for hospitality projects, covering every aspect from concept development to comprehensive hotel management.
I probably won’t try to summarize all of Europe in one list, but I’m hoping more county-specific hotel management services review lists are on the way. They take some time to put together so bookmark the site and check back frequently!
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