29 Best Hotel Front Desk Software For 2025
10 Best Hotel Front Desk Software Shortlist
Here's my pick of the 10 best software from the 29 tools reviewed.
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As a hotelier, staying up-to-date with the latest technologies is essential to offer your guests the best possible experience. One such technology is front desk hotel software.
When it comes to front desk software for hotels, there are many different options to choose from. It can be hard to decide which is best for your property. This article will look at the best front-desk hotel software options available. We will discuss the benefits of using each one, how much they cost, and the key features to look for when deciding.
In this article, we'll discuss what front desk hotel software is, how it works, and its benefits. We'll also consider the best front-desk hotel software options currently available.
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What Is Hotel Front Desk Software?
Hotel front desk software is a computer application that helps hotel staff manage reservations, check-ins, and check-outs. It also helps team keep track of guest payments and room assignments.
Most hotel front desk software applications allow you to:
- Manage Reservations
- Check guests in and out
- Print room keys
- Print invoices
- View reports
The benefits of using hotel front desk software include increased efficiency, reduced staff workload, improved customer service, and improved accuracy.
The cost of hotel front desk software varies depending on the features and complexity of the application. However, most applications range in price from $500 to $2,000 per license.
Best Hotel Front Desk Software Summary
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 |  innQuest The roomMaster HMS dashboard provides you with various management tools for hotel front desk operations. | Best for check-ins and room assignments | Free demo available | Pricing upon request | Website |
| 2 |  Canary Technologies Canary Technologies provides personalized pre-arrival engagement and real-time service requests via its guest messaging feature. | Best for personalizing guest experiences | Free demo available | Pricing upon request | Website |
| 3 |  Little Hotelier Here's Little Hotelier's 'reservation' tab, which shows all invoices of the reservations in the search results and searches for reservations by invoice number. | Best for boutique hotels | Not available | Pricing upon request | Website |
| 4 |  eZee FrontDesk Here's the room view dashboard in the Ezee Frontdesk. | Best for all-in-one hotel solutions | Not available | From $20/user/month (billed annually) + $50 base fee per month | Website |
| 5 |  innRoad Here's innRoad's tape chart feature. | Best for independent hoteliers | Not available | From $150/user/month | Website |
| 6 |  Maestro PMS Here's the Maestro PMS front desk dashboard view. | Best for contact-free staff interactions | Not available | Pricing upon request | Website |
| 7 |  Mews Hospitality Cloud Here's Mews Hospitality Cloud's operations dashboard screenshot. | Best for cloud property management | Not available | From $25/user/month (min 5 seats) | Website |
| 8 |  Hoteliga Here's the reservation calendar feature in Hoteliga. | Best for user-friendly interfaces | Not available | From $30/user/month (min 3 seats) | Website |
| 9 |  Operto Here's Operto's dashboard, which allows you to manage the entire guest journey from before check-in. | Best for integrating smart devices | Not available | Website | |
| 10 |  SkyTouch Here's a screenshot of the room availability page in SkyTouch. | Best for growth-ready hotels | Not available | From $60/user/month (billed annually) | Website |
Best Hotel Front Desk Software Reviews
roomMaster HMS by InnQuest is a cloud-based hotel management software designed to improve guest experiences and simplify hotel operations. It offers an intuitive interface for tasks like reservations, rate management, and customer data handling.
Why I Picked roomMaster HMS: Your team can quickly check guests in and out, assign rooms, and manage reservations all from one screen. It also allows you to track guest preferences, making it easier to provide personalized services that elevate the guest experience. You’ll have easy access to up-to-date room availability and pricing, so you can make decisions in real time, helping you offer faster and better service at the front desk. Additionally, the software includes a dynamic channel manager that connects to major online travel agencies (OTAs), optimizing online distribution and preventing overbookings.
Standout features & integrations:
Other features include a housekeeping module, which lets your staff easily update room statuses as they are cleaned and ready for guests. The software also has built-in reporting tools, allowing you to generate occupancy reports or monitor revenue without needing separate software. Integrations include AdriaScan, Amadeus, H&L, Sage, Triptease, Windcave, Airbnb, Booking.com, Expedia, QuickBooks, Alpharooms, Bookeasy, and Hotwire.
Pros and cons
Pros:
- Prevents overbooking through channel management
- Easy integration with OTAs and direct website booking
- Multi-property management capabilities
Cons:
- Setup can be complex
- While customizable, some users still find limitations in how much they can tailor the software
Canary Technologies is a hospitality management platform that aims to improve the guest experience for hotels, vacation rentals, and lodging establishments.
Why I Picked Canary Technologies: Canary offers contactless check-in, which allows guests to complete the check-in process via their mobile devices before arriving at the hotel. This not only reduces wait times at the front desk but also enables your team to focus more on personalized guest interactions. Additionally, the system can present pre-scheduled special offers during check-in, helping to boost revenue and tailor experiences through room upgrades and other services. Another valuable aspect is the digital authorization feature, which replaces traditional paper credit card authorization forms with a secure, digital process.
Standout features & integrations:
Other features include guest messaging, which enables your team to communicate with guests through their preferred channels, such as SMS or WhatsApp. The digital tipping feature allows guests to tip staff electronically, promoting fair compensation and boosting staff morale. Additionally, the tablet registration feature eliminates the need for paper registration cards, further enhancing the check-in process and reducing paper waste. Integrations include Amadeus, Maestro, Skytouch, Choice Advantage, HiRUM, Shift4 Payments, IQware, Oracle Hospitality, InnQuest, RoomKey, innRoad, Booking.com, Cloudbeds, BookingCenter, and Alice.
Pros and cons
Pros:
- Contactless check-in enhances guest convenience
- Dynamic upsells to increase additional revenue
- Digital tipping options
Cons:
- Occasional technical glitches
- Limited integration options with certain property management systems
Little Hotelier is a property management software solution, designed with boutique hotels in mind. It offers a range of tailored features to help small establishments increase revenue while providing a memorable guest experience.
Why I Picked Little Hotelier: In my quest to find the most suitable management tools for different types of hotels, Little Hotelier emerged as a top pick for boutique establishments. Through comparing and judging various software solutions, it became evident that Little Hotelier had a unique offering tailored to boutique hotels' nuances and specific requirements. I chose it for this list because it truly understands and caters to the particular needs of these smaller, more intimate properties.
Standout features & integrations:
Little Hotelier boasts a comprehensive booking engine that streamlines reservation management for boutique establishments. Their cloud-based property management system ensures smooth front desk operations with integrated modules that range from guest profiles to payment processing. Key integrations encompassing Airbnb, booking.com, and GDS facilitate bookings across multiple platforms, ensuring boutique hotels can maximize their occupancy rates.
Pros and cons
Pros:
- Comprehensive cloud-based property management system for streamlined operations.
- Robust integrations with major booking platforms improve online booking capabilities.
- Tailored features specifically for boutique hotels, making it an optimal choice for such establishments.
Cons:
- Periodic updates might require a short learning curve for users.
- Limited customization options for larger hotel chains.
- Might be over-featured for very small bed and breakfast establishments.
Ezee Frontdesk provides a comprehensive hotel management system that integrates a variety of functionalities vital for the hospitality industry. By offering an all-in-one solution, it effectively addresses the diverse needs of hotel operations.
Why I Picked Ezee Frontdesk: I selected Ezee Frontdesk after closely examining numerous property management tools available today. It consistently emerged as a top contender due to its versatile features and modules. Moreover, in line with its tagline of being an all-in-one solution, it delivers an integrated approach, making it best suited for hotels seeking comprehensive software.
Standout features & integrations:
Ezee Frontdesk has a robust booking engine, simplifying the reservation management process. Its integrated channel manager ensures that all bookings, from an OTA or direct channels, are synchronized to prevent overbooking. The software solution also provides a point of sale (POS) system, catering to outlets within the hotel, like restaurants or gift shops. Key integrations include connectivity with platforms such as Airbnb, Booking.com, and Expedia, ensuring a wider reach for the property.
Pros and cons
Pros:
- Connectivity with major OTAs and platforms like Airbnb.
- Comprehensive point of sale system.
- Integrated booking engine and channel manager.
Cons:
- Some modules might be superfluous for smaller b&bs or independent hotels.
- Requires consistent internet connection for cloud-based property management system.
- Steeper learning curve for those new to hotel management systems.
innRoad is a comprehensive property management system crafted for the hospitality industry. Catering particularly to independent hoteliers, it combines multiple modules to help streamline operations, boost occupancy, and provide an improved guest experience.
Why I Picked innRoad: I compared and evaluated various tools for the hospitality industry, emphasizing their ability to meet specific niche needs. innRoad stood out for its customized features and user-friendly cloud-based property management system. It's the 'Best for independent hoteliers,' offering a comprehensive management solution.
Standout features & integrations:
innRoad prioritizes an intuitive booking engine, which is essential for reservation management. Moreover, its front desk operations ensure smooth interactions and the hotel management system effortlessly integrates with tools like POS for effective point-of-sale transactions. On the integration front, innRoad has partnerships with leading platforms such as Airbnb, booking.com, and Expedia, ensuring that independent hoteliers have a broad reach in the market.
Pros and cons
Pros:
- Partnerships with major booking platforms boost visibility and occupancy for independent hotels.
- Comprehensive booking engine and POS integrations help streamline operations.
- Designed with independent hoteliers in mind, ensuring a catered experience.
Cons:
- Setup and integration might require a learning curve for some users.
- The emphasis on independent hotels may leave out features beneficial for larger hotel chains.
- Smaller hotel chains might find some features excessive for their needs.
Maestro PMS offers an intuitive property management solution tailored to the hospitality industry. Its commitment to enabling contact-free staff interactions proves essential, especially in today's health-conscious environment.
Why I Picked Maestro PMS: I chose Maestro PMS after weighing the options and comparing its features to other tools in the market. Its emphasis on safety through contact-free interactions significantly influenced my decision, making it stand out. This focus on minimizing physical interactions is why Maestro PMS is best for ensuring staff can work safely while maintaining an excellent guest experience.
Standout features & integrations:
One of Maestro PMS's defining features is its mobile app, which facilitates contactless front desk operations, allowing guests and staff to interact without direct contact. The software solution integrates a robust booking engine, ensuring reservation management. Additionally, its integration with major OTAs, like Booking.com and Expedia, helps properties maximize their occupancy rates.
Pros and cons
Pros:
- Connectivity with major OTAs for increased revenue.
- Comprehensive booking engine integration.
- Dedicated mobile app for contact-free operations.
Cons:
- The pricing structure may not be favorable for smaller, independent hotels.
- Requires training to maximize all its modules and tools.
- Might be more features than smaller properties like b&bs need.
Mews Hospitality Cloud is a comprehensive software solution, designed to cater to the needs of diverse properties ranging from motels to campgrounds. Offering robust cloud-based property management, it provides establishments with the flexibility and tools they need to operate effectively in the digital age.
Why I Picked Mews Hospitality Cloud: In the process of selecting a cloud property management system, Mews Hospitality Cloud consistently stood out. Through thorough comparison and judging its features, I determined that it offers a robust set of capabilities not commonly found on other platforms. The reason I chose Mews is due to its commitment to bringing property management to the cloud, emphasizing mobility and accessibility, which justifies it as the 'Best for cloud property management.'
Standout features & integrations:
Mews Hospitality Cloud offers intuitive back office management capabilities, making daily operations smoother. Its mobile device compatibility means management can oversee operations on the go, ensuring constant connectivity. Mews integrates with a range of online booking engines, RMS platforms, and even travel agents, ensuring properties are always connected and bookings are always synchronized.
Pros and cons
Pros:
- Integrations with popular RMS systems, online booking platforms, and travel agents.
- Mobile device compatibility allows for effective management on-the-go.
- Comprehensive cloud-based property management suitable for diverse property types from hostels to hotel properties.
Cons:
- Potential additional costs for premium integrations or upgrades.
- Initial setup can require a dedicated time investment.
- Might be more feature-rich than required for very small properties.
Hoteliga is a property management software solution tailored for the hospitality industry, offering a range of features from reservation management to revenue management. What sets Hoteliga apart is its emphasis on a user-friendly interface, making tasks smoother for hoteliers and streamlining operations.
Why I Picked Hoteliga: While comparing various hotel management systems, Hoteliga caught my attention because of its intuitive interface. My determination was based on the tool’s ability to simplify complex tasks through its easy-to-use design. I chose this platform, believing it excels in providing the hospitality industry with a user-friendly experience, which is crucial for efficient front desk operations and overall management.
Standout features & integrations:
Hoteliga offers a robust booking engine that ensures optimized occupancy and a guest experience. Furthermore, its property management system has integrated modules catering to various needs, from point of sale to guest profiles. With critical integrations, including Airbnb, booking.com, and Expedia, Hoteliga makes managing bookings from various OTAs easy.
Pros and cons
Pros:
- Effective integrations with major OTAs, improving booking capabilities.
- Comprehensive property management system with diverse modules.
- Intuitive interface suitable for all levels of computer proficiency.
Cons:
- Customer support response times can be improved.
- Integration with some niche OTAs might be missing.
- Might lack advanced features for larger hotel chains.
Operto is a specialized tool focused on improving the hospitality management experience through smart device integrations. Designed for a range of accommodations, including motels, hostels, and campgrounds, it connects various devices, elevating the modern guest experience.
Why I Picked Operto: In determining the best tools for different aspects of hospitality, my judgment was naturally influenced by unique selling points. Operto caught my attention because of its unparalleled emphasis on smart device integrations. I chose it for this list because it excels at integrating a diverse range of devices, making it an invaluable tool for properties keen on improving guest experience through technology. This is why I confidently label it as 'Best for integrating smart devices.'
Standout features & integrations:
Operto's main strength lies in its ability to connect various devices in a property, creating a synchronized environment. The tool ensures every device communicates efficiently, from smart thermostats to advanced security systems. Integration-wise, Operto works well with popular booking engines and RMS systems, facilitating smooth office management and online reservations.
Pros and cons
Pros:
- Supports a wide range of accommodations from motels to campgrounds.
- Integrations with popular RMS and online booking engines make it versatile.
- Excellent for properties looking to offer a tech-driven experience.
Cons:
- The emphasis on device integration might overshadow other essential property management features.
- Initial setup may require an adjustment period for staff unfamiliar with smart tech.
- Might be overkill for properties not keen on smart device integration.
SkyTouch is a comprehensive hotel management system that integrates various modules, enabling hotels to streamline operations and improve guest experience. It's designed with scalability in mind, making it an ideal choice for hotels looking to expand and accommodate future growth.
Why I Picked SkyTouch: When determining which tools would cut this list, I meticulously judged each option, comparing them based on functionality, flexibility, and adaptability. I believe SkyTouch differentiates itself due to its focus on scalability and its robust suite of management tools. I chose it because it's uniquely positioned to support hotels ready to grow and evolve, making it 'Best for growth-ready hotels.'
Standout features & integrations:
SkyTouch provides an intuitive booking engine that improves reservation management and integrates with a cloud-based property management system. This ensures consistent front desk operations, while the property management software includes specialized modules for tasks like revenue management and payment processing. It boasts impressive integrations, including those with major platforms like Airbnb, Expedia, and GDS, thus improving a hotel's presence across various channels.
Pros and cons
Pros:
- Emphasis on scalability makes it an ideal choice for growth-focused establishments.
- Robust integrations, especially with major booking platforms, facilitate greater occupancy and visibility.
- Offers a suite of comprehensive management tools that cater to hotels of varying sizes.
Cons:
- The user interface, while powerful, may take some time to fully understand and utilize.
- Periodic system updates may require staff training.
- Might be overwhelming for smaller properties due to its extensive feature set.
Other Hotel Front Desk Software
Below is a list of additional hotel front desk software that we shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- Eptura
For room-centric management
- Cosmo
For multi-property management
- Smart Hotel Software
For diverse property features
- Cloudbeds
For centralized hotel operations
- Guesty
Good for centralized vacation rental management
- monday.com
Good for team collaboration and project tracking
- Hostaway
Good for automation and marketing
- HelloShift
Good for hotel team communication
- Hotelogix
Good for real-time inventory distribution
- Smoobu
Good for synchronized booking channels
- Jonas Chorum
Good for streamlined front office tasks
- GuestSuites
Good for robust cloud-based operations
- Roomsy
Good for direct booking enhancement
- Clock PMS
Good for guest self-service options
- BrightSide Rental Management
Good for maximizing rental revenue
- RDPWin
Good for resorts and vacation rental properties
- Hospitable.com
Good for guest communication and upselling
- Agilysys Hotel PMS
Good for dynamic rate management
- RoomKeyPMS
Good for comprehensive property oversight
The Benefits Of Using Hotel Front Desk Software
So, what are the benefits of using hotel front desk software? For starters, it can help you manage your reservations more efficiently. With accurate records of past, present, and future bookings, you can keep track of peak and low seasons and make better projections for future business.
Hotel front desk software can also help you keep track of your guests’ preferences, dietary requirements, and room preferences. This can help ensure they have a pleasant stay and that their needs are taken care of.
Additionally, hotel front desk software can automate many tasks traditionally handled by human staff, such as check-in/check-out procedures and billing. This can save you time and money and free up your team to handle more critical tasks.
Finally, hotel front desk software is usually very affordable and can often be purchased with a subscription model that makes it easy to keep up to date with the latest updates and features.
The Cost Of Hotel Front Desk Software
So, how much does hotel front desk software cost? The price varies depending on the features and capabilities of the software but typically starts at around $500 per year.
Key Features To Look For
There are several key features to keep in mind when purchasing hotel front desk software, including:
- Guest management
- Room reservations
- Check-in/check-out
- Housekeeping
- Food and beverage orders
- Event management
- Billing and invoicing
- Reporting
Other Hotel Administration Software
Here are some other useful tools for front desk and admin services.
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