28 Best Hotel Front Desk Software Reviewed for 2025
10 Best Hotel Front Desk Software Shortlist
Here's my pick of the 10 best software from the 28 tools reviewed.
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Hotel front desk software streamlines guest check-ins, reservations, and payments, which frees up your team to focus on creating memorable guest experiences. Managing fluctuating occupancy rates can be challenging, but the proper inventory tools improve accuracy and reduce overbookings.
In this article, I compare and review the best hotel front desk tools to support your buying decision.
Best Hotel Front Desk Software Summary
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for check-ins and room assignments | Free demo available | Pricing upon request | Website | |
| 2 | Best for boutique hotels | 30-day free trial | Pricing upon request | Website | |
| 3 | Best for all-in-one hotel solutions | Not available | From $20/user/month (billed annually) + $50 base fee per month | Website | |
| 4 | Best for independent hoteliers | Free demo available | From $150/user/month | Website | |
| 5 | Best for contact-free staff interactions | Not available | Pricing upon request | Website | |
| 6 | Best for growth-ready hotels | Not available | From $60/user/month (billed annually) | Website | |
| 7 | Best for cloud property management | Not available | From $25/user/month (min 5 seats) | Website | |
| 8 | Best for room-centric management | Not available | From $15/user/month (billed annually) | Website | |
| 9 | Best for integrating smart devices | Not available | Website | ||
| 10 | Best for diverse property features | Not available | From $45/user/month (billed annually) + $60 base fee per month | Website |
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roommaster
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.2 -
Little Hotelier
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.5 -
Minihotel
Visit Website
Best Hotel Front Desk Software Reviews
roomMaster HMS by InnQuest is a cloud-based hotel management software designed to improve guest experiences and simplify hotel operations. It offers an intuitive interface for tasks like reservations, rate management, and customer data handling.
Why I Picked roomMaster HMS: Your team can quickly check guests in and out, assign rooms, and manage reservations all from one screen. It also allows you to track guest preferences, making it easier to provide personalized services that elevate the guest experience.
You’ll have easy access to up-to-date room availability and pricing, so you can make decisions in real time, helping you offer faster and better service at the front desk. Additionally, the software includes a dynamic channel manager that connects to major online travel agencies (OTAs), optimizing online distribution and preventing overbookings.
Standout features & integrations:
Features include a housekeeping module, which lets your staff easily update room statuses as they are cleaned and ready for guests. The software also has built-in reporting tools, allowing you to generate occupancy reports or monitor revenue without needing separate software.
Integrations include AdriaScan, Amadeus, H&L, Sage, Triptease, Windcave, Airbnb, Booking.com, Expedia, QuickBooks, Alpharooms, Bookeasy, and Hotwire.
Pros and cons
Pros:
- Prevents overbooking through channel management
- Easy integration with OTAs and direct website booking
- Multi-property management capabilities
Cons:
- Setup can be complex
- While customizable, some users still find limitations in how much they can tailor the software
Little Hotelier is a property management software solution, designed with boutique hotels in mind. It offers a range of tailored features to help small establishments increase revenue while providing a memorable guest experience.
Why I Picked Little Hotelier: In my quest to find the most suitable management tools for different types of hotels, Little Hotelier emerged as a top pick for boutique establishments. Through comparing and judging various software solutions, it became evident that Little Hotelier had a unique offering tailored to boutique hotels' nuances and specific requirements.
I chose it for this list because it truly understands and caters to the particular needs of these smaller, more intimate properties.
Standout features & integrations:
Features include a comprehensive booking engine that streamlines reservation management for boutique establishments. Their cloud-based property management system ensures smooth front desk operations with integrated modules that range from guest profiles to payment processing.
Integrations include Airbnb, booking.com, and GDS facilitate bookings across multiple platforms.
Pros and cons
Pros:
- Comprehensive cloud-based property management system for streamlined operations.
- Robust integrations with major booking platforms improve online booking capabilities.
- Tailored features specifically for boutique hotels, making it an optimal choice for such establishments.
Cons:
- Periodic updates might require a short learning curve for users.
- Limited customization options for larger hotel chains.
- Might be over-featured for very small bed and breakfast establishments.
Ezee Frontdesk provides a comprehensive hotel management system that integrates a variety of functionalities vital for the hospitality industry. By offering an all-in-one solution, it effectively addresses the diverse needs of hotel operations.
Why I Picked Ezee Frontdesk: I selected Ezee Frontdesk after closely examining numerous property management tools available today. It consistently emerged as a top contender due to its versatile features and modules. In line with its tagline of being an all-in-one solution, it delivers an integrated approach, making it best suited for hotels seeking comprehensive software.
Standout features & integrations:
Features include a robust booking engine, simplifying the reservation management process. Its integrated channel manager ensures that all bookings, from an OTA or direct channels, are synchronized to prevent overbooking. The software solution also provides a point of sale (POS) system, catering to outlets within the hotel, like restaurants or gift shops.
Integrations include connectivity with platforms such as Airbnb, Booking.com, and Expedia, ensuring a wider reach for the property.
Pros and cons
Pros:
- Connectivity with major OTAs and platforms like Airbnb.
- Comprehensive point of sale system.
- Integrated booking engine and channel manager.
Cons:
- Some modules might be superfluous for smaller b&bs or independent hotels.
- Requires consistent internet connection for cloud-based property management system.
- Steeper learning curve for those new to hotel management systems.
innRoad is a comprehensive property management system crafted for the hospitality industry. Catering particularly to independent hoteliers, it combines multiple modules to help streamline operations, boost occupancy, and provide an improved guest experience.
Why I Picked innRoad: I compared and evaluated various tools for the hospitality industry, emphasizing their ability to meet specific niche needs. innRoad stood out for its customized features and user-friendly cloud-based property management system.
It's the best for independent hoteliers, offering a comprehensive management solution.
Standout features & integrations:
Features include an intuitive booking engine, which is essential for reservation management. Moreover, its front desk operations ensure smooth interactions and the hotel management system effortlessly integrates with tools like POS for effective point-of-sale transactions.
Integrations include innRoad has partnerships with leading platforms such as Airbnb, booking.com, and Expedia, ensuring that independent hoteliers have a broad reach in the market.
Pros and cons
Pros:
- Partnerships with major booking platforms boost visibility and occupancy for independent hotels.
- Comprehensive booking engine and POS integrations help streamline operations.
- Designed with independent hoteliers in mind, ensuring a catered experience.
Cons:
- Setup and integration might require a learning curve for some users.
- The emphasis on independent hotels may leave out features beneficial for larger hotel chains.
- Smaller hotel chains might find some features excessive for their needs.
Maestro PMS offers an intuitive property management solution tailored to the hospitality industry. Its commitment to enabling contact-free staff interactions proves essential, especially in today's health-conscious environment.
Why I Picked Maestro PMS: I chose Maestro PMS after weighing the options and comparing its features to other tools in the market. Its emphasis on safety through contact-free interactions significantly influenced my decision, making it stand out.
This focus on minimizing physical interactions is why Maestro PMS is best for ensuring staff can work safely while maintaining an excellent guest experience.
Standout features & integrations:
Features include its mobile app, which facilitates contactless front desk operations, allowing guests and staff to interact without direct contact.
Integrations include a robust booking engine, ensuring reservation management. Additionally, its integration with major OTAs, like Booking.com and Expedia.
Pros and cons
Pros:
- Connectivity with major OTAs for increased revenue.
- Comprehensive booking engine integration.
- Dedicated mobile app for contact-free operations.
Cons:
- The pricing structure may not be favorable for smaller, independent hotels.
- Requires training to maximize all its modules and tools.
- Might be more features than smaller properties like b&bs need.
SkyTouch is a comprehensive hotel management system that integrates various modules, enabling hotels to streamline operations and improve guest experience. It's designed with scalability in mind, making it an ideal choice for hotels looking to expand and accommodate future growth.
Why I Picked SkyTouch: When determining which tools would cut this list, I meticulously judged each option, comparing them based on functionality, flexibility, and adaptability. I believe SkyTouch differentiates itself due to its focus on scalability and its robust suite of management tools.
I chose it because it's uniquely positioned to support hotels ready to grow and evolve, making it best for growth-ready hotels.
Standout features & integrations:
Features include an intuitive booking engine that improves reservation management and integrates with a cloud-based property management system. This ensures consistent front desk operations, while the property management software includes specialized modules for tasks like revenue management and payment processing.
Integrations include Airbnb, Expedia, and GDS, thus improving a hotel's presence across various channels.
Pros and cons
Pros:
- Emphasis on scalability makes it an ideal choice for growth-focused establishments.
- Robust integrations, especially with major booking platforms, facilitate greater occupancy and visibility.
- Offers a suite of comprehensive management tools that cater to hotels of varying sizes.
Cons:
- The user interface, while powerful, may take some time to fully understand and utilize.
- Periodic system updates may require staff training.
- Might be overwhelming for smaller properties due to its extensive feature set.
Mews Hospitality Cloud is a comprehensive software solution, designed to cater to the needs of diverse properties ranging from motels to campgrounds. Offering robust cloud-based property management, it provides establishments with the flexibility and tools they need to operate effectively in the digital age.
Why I Picked Mews Hospitality Cloud: In the process of selecting a cloud property management system, Mews Hospitality Cloud consistently stood out. Through thorough comparison and judging its features, I determined that it offers a robust set of capabilities not commonly found on other platforms.
The reason I chose Mews is due to its commitment to bringing property management to the cloud, emphasizing mobility and accessibility, which justifies it as the best for cloud property management.
Standout features & integrations:
Features include intuitive back office management capabilities, making daily operations smoother. Its mobile device compatibility means management can oversee operations on the go, ensuring constant connectivity.
Integrations include a range of online booking engines, RMS platforms, and even travel agents, ensuring properties are always connected and bookings are always synchronized.
Pros and cons
Pros:
- Integrations with popular RMS systems, online booking platforms, and travel agents.
- Mobile device compatibility allows for effective management on-the-go.
- Comprehensive cloud-based property management suitable for diverse property types from hostels to hotel properties.
Cons:
- Potential additional costs for premium integrations or upgrades.
- Initial setup can require a dedicated time investment.
- Might be more feature-rich than required for very small properties.
Eptura is a standout solution that prioritizes room-centric management within the hospitality sector. Whether it's a motel, hostel, or campground, Eptura ensures that each room's specific needs and features are centrally managed, allowing for better profitability and an improved guest experience.
Why I Picked Eptura: Among the many hotel management tools I compared, Eptura came across as a unique solution, emphasizing room-specific features and utilities. Having judged its capabilities, I believed that its room-centric approach is not only different but also crucial for properties wanting to provide personalized experiences.
I chose Eptura for this list because it stands out in this area, making it the best for room-centric management.
Standout features & integrations:
Features include its granular focus on individual rooms, capturing specifics such as amenities, conditions, and guest preferences. Plus, its back office management capabilities enable establishments to streamline operations related to each room.
Integrations include popular RMS systems and online booking engines, Eptura ensures consistent data flow and reduces manual input.
Pros and cons
Pros:
- Compatibility with leading RMS and online booking platforms.
- Effective back office management ensures smooth hotel property operations.
- Distinct room-centric approach caters to individual room needs.
Cons:
- Integration with some specific third-party systems might not be available.
- Could be too detailed for smaller properties with fewer rooms.
- Might require a learning curve for staff accustomed to broader management tools.
Operto is a specialized tool focused on improving the hospitality management experience through smart device integrations. Designed for a range of accommodations, including motels, hostels, and campgrounds, it connects various devices, elevating the modern guest experience.
Why I Picked Operto: In determining the best tools for different aspects of hospitality, my judgment was naturally influenced by unique selling points. Operto caught my attention because of its unparalleled emphasis on smart device integrations.
I chose it for this list because it excels at integrating a diverse range of devices, making it an invaluable tool for properties keen on improving guest experience through technology. This is why I confidently label it as best for integrating smart devices.
Standout features & integrations:
Features include its ability to connect various devices in a property, creating a synchronized environment. The tool ensures every device communicates efficiently, from smart thermostats to advanced security systems.
Integrations include Operto works well with popular booking engines and RMS systems, facilitating smooth office management and online reservations.
Pros and cons
Pros:
- Supports a wide range of accommodations from motels to campgrounds.
- Integrations with popular RMS and online booking engines make it versatile.
- Excellent for properties looking to offer a tech-driven experience.
Cons:
- The emphasis on device integration might overshadow other essential property management features.
- Initial setup may require an adjustment period for staff unfamiliar with smart tech.
- Might be overkill for properties not keen on smart device integration.
Smart Hotel Software offers a comprehensive solution for hotels and properties with diverse features and services. Catering to various property types, from B&BS to large hotel chains, it simplifies management tasks and improves the guest experience by managing diverse property features.
Why I Picked Smart Hotel Software: While selecting software solutions, Smart Hotel Software particularly stood out to me because of its versatility in accommodating different property features. I judged it based on its capability to handle variations from independent hotels to large hotel chains effortlessly.
I chose this tool because it's unmatched for properties that offer a wide spectrum of features to their guests.
Standout features & integrations:
Features include a robust booking engine that simplifies reservation management. Integrated with OTAs such as Airbnb and booking.com, it ensures optimal occupancy. Plus, intuitive property management system makes front desk operations and payment processing hassle-free for diverse property features.
Integrations include communication systems, BX/PABX automations, keyless entry/door lock systems,video on demand systems, and popular credit card processors.
Pros and cons
Pros:
- Optimal integrations with major OTAs for increased bookings.
- Intuitive user interface ensures efficient front desk operations.
- Offers a property management system suitable for properties with diverse features.
Cons:
- Requires periodic training to utilize the software's full potential.
- Might not be the most cost-effective option for very small properties.
- Some advanced modules might be overwhelming for beginners.
Other Hotel Front Desk Software
Below is a list of additional hotel front desk software that we shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- Hoteliga
For user-friendly interfaces
- Canary Technologies
For personalizing guest experiences
- Hostaway
Good for automation and marketing
- Guesty
Good for centralized vacation rental management
- Cloudbeds
For centralized hotel operations
- monday.com
Good for team collaboration and project tracking
- RoomKeyPMS
Good for comprehensive property oversight
- Clock PMS
Good for guest self-service options
- Jonas Chorum
Good for streamlined front office tasks
- Roomsy
Good for direct booking enhancement
- BrightSide Rental Management
Good for maximizing rental revenue
- HelloShift
Good for hotel team communication
- Hospitable.com
Good for guest communication and upselling
- Smoobu
Good for synchronized booking channels
- Agilysys Hotel PMS
Good for dynamic rate management
- RDPWin
Good for resorts and vacation rental properties
- GuestSuites
Good for robust cloud-based operations
- Hotelogix
Good for real-time inventory distribution
What is Hotel Front Desk Software?
Hotel front desk software is a centralized system that manages reservations, check-ins, check-outs, and guest communications. Used by hotel staff at the front desk, it solves common pain points like double bookings, long lines, and miscommunications, helping teams deliver smoother, faster service with less stress.
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The Benefits Of Using Hotel Front Desk Software
So, what are the benefits of using hotel front desk software? For starters, it can help you manage your reservations more efficiently. With accurate records of past, present, and future bookings, you can keep track of peak and low seasons and make better projections for future business.
Hotel front desk software can also help you keep track of your guests’ preferences, dietary requirements, and room preferences. This can help ensure they have a pleasant stay and that their needs are taken care of.
Additionally, hotel front desk software can automate many tasks traditionally handled by human staff, such as check-in/check-out procedures and billing. This can save you time and money and free up your team to handle more critical tasks.
Finally, hotel front desk software is usually very affordable and can often be purchased with a subscription model that makes it easy to keep up to date with the latest updates and features.
The Cost Of Hotel Front Desk Software
So, how much does hotel front desk software cost? The price varies depending on the features and capabilities of the software but typically starts at around $500 per year.
Key Features To Look For
There are several key features to keep in mind when purchasing hotel front desk software, including:
- Guest management
- Room reservations
- Check-in/check-out
- Housekeeping
- Food and beverage orders
- Event management
- Billing and invoicing
- Reporting
Other Hotel Administration Software
Here are some other useful tools for front desk and admin services.
What Next?
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