The 22 Best Channel Manager Software For Hotels In 2024
10 Best Channel Manager Software for Hotels
Here's my pick of the 10 best software from the 22 tools reviewed.
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Navigating the complex landscape of hotel management can be quite a challenge, and that's where I come in to help. I understand that keeping tabs on multiple bookings from various channels can seem like a never-ending task. That's precisely the problem that channel manager software for hotels solves.
In a nutshell, these tools streamline your distribution and manage your inventory across numerous booking channels, all from a single dashboard. They provide the immense benefit of saving time, reducing manual errors, and ultimately maximizing your occupancy and revenue.
I've selected the 12 best channel manager software for hotels, each designed to make your life easier and your business thrive. I invite you to explore these options and see the difference they can make in your day-to-day operations. Trust me, it's worth it.
What Is Channel Manager Software For Hotels?
Channel manager software for hotels is a crucial tool designed to aid hoteliers in managing their online distribution efficiently. It enables real-time updates of inventory and rates across multiple online travel agencies (OTAs), direct booking websites, and other distribution platforms from a central dashboard. This advanced tool is predominantly used by hotel managers, revenue managers, and reservation teams to streamline operations, prevent overbooking, and optimize revenue.
Synchronizing data across all channels eliminates the need for manual updates, ensuring that all platforms showcase accurate room availability and rates. It's an essential tool for any modern vacation rental, from small bed-and-breakfast establishments to large hotel chains, seeking to maximize their online visibility, improve operational efficiency, and ultimately, boost bookings.
Best Channel Manager Software For Hotels Summary
| Tools | Price | |
|---|---|---|
| innQuest | Pricing upon request | Website |
| Hostaway | From $95/user/month | Website |
| Cloudbeds | From $20/user/month | Website |
| Little Hotelier | Pricing upon request | Website |
| innRoad | From $150/user/month | Website |
| Cubilis | From $50/user/month, (billed annually). | Website |
| eZee Absolute | From $45/user/month (billed annually) | Website |
| Sirvoy | From $9/user/month. | Website |
| SiteMinder | From $40/user/month | Website |
| RoomRaccoon | From $95/user/month (billed annually) | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareBest Channel Manager Software For Hotels Reviews
roomMaster HMS by InnQuest is a cloud-based hotel management software designed to support operations for independent hotels, management companies, and resorts. It offers a user-friendly interface that facilitates managing reservations, rates, and customer interactions.
Why I Picked roomMaster HMS: It allows you to manage your property’s listing on multiple OTAs, making sure you don’t overbook or miss out on potential reservations. You can update your room inventory in real-time, which helps avoid pricing errors and ensures you’re always offering the right room availability. Plus, the software’s channel management feature integrates directly into the HMS, so there’s no need for third-party tools.
What do you get for free?
roomMaster HMS doesn't offer a free trial or a free plan. However, you can request a free demo to check out their features.
Standout features & integrations:
Beyond channel management, roomMaster HMS includes other helpful features like a fully integrated booking engine that lets guests book directly from your hotel’s website. It also has a mobile-friendly interface, so your team can manage operations from anywhere. Additionally, the built-in property management system offers features like housekeeping management and real-time reporting. Integrations include AdriaScan, Amadeus, H&L, Sage, Triptease, Windcave, Airbnb, Booking.com, Expedia, QuickBooks, Alpharooms, Bookeasy, and Hotwire.
Pros and cons
Pros:
- Prevents overbooking through channel management
- Easy integration with OTAs and direct website booking
- Multi-property management capabilities
Cons:
- Setup can be complex
- While customizable, some users still find limitations in how much they can tailor the software
Hostaway
Best for its robust API, facilitating ease in customizations and integrations
Hostaway is a channel manager software that prides itself on providing a comprehensive solution for managing multiple booking channels. Its unique value proposition revolves around a robust API that supports extensive customizations and integrations, catering to the specific needs of various hoteliers.
Why I Picked Hostaway: I picked Hostaway for its powerful API and the flexibility it affords hoteliers in tailoring the platform to their unique needs. Among the many options, it stood out for its adaptability, allowing users to customize and integrate with multiple platforms seamlessly. That's why it makes the cut as the best for its robust API, facilitating ease in customizations and integrations.
What do you get for free?
While Hostaway does not offer a permanent free tier, they do provide a free trial for a limited time. This trial grants full access to all their features, allowing prospective users to explore its robust API and extensive customization capabilities.
Standout features & integrations:
Key features of Hostaway include real-time synchronization, reservation and revenue management, and a powerful API for customization. It integrates with a wide range of booking sites including Airbnb, Booking.com, Expedia, and VRBO among others, ensuring your hotel's visibility is maximized across popular online channels.
Pros and cons
Pros:
- Wide range of integrations with popular booking platforms
- Comprehensive management features including reservation and revenue management
- Robust API for extensive customization and integration
Cons:
- The platform may be complex for non-tech savvy users
- Lack of a permanent free tier
- Pricing may be prohibitive for small-scale operations
Best for a flexible, intuitive interface that suits all types of accommodation providers
Cloudbeds is a feature-rich hotel management software offering a unified solution to accommodation providers of all types, including hotels, hostels, motels, and inns. It's equipped with a variety of tools, such as a Property Management System (PMS), a Channel Manager, and a Booking Engine, all encapsulated within a flexible, intuitive interface.
Why I Picked Cloudbeds: The reasons for my choice of Cloudbeds revolve around its adaptability and user-friendly nature. This software stands out due to its highly flexible interface, which caters to different types of accommodation providers. This flexibility, coupled with its intuitive design, makes it a fitting choice for providers seeking an easy-to-navigate solution. Hence, I believe it's best suited for those who value user-friendliness without compromising on the variety of features.
What do you get for free?
Cloudbeds doesn't offer a free tier, but they do provide a free demonstration of their software. This allows potential users to experience the system's functionality before deciding to commit to a subscription.
Standout features & integrations:
Cloudbeds provides a wide array of features including reservation management, revenue management, and reporting & analytics. In addition, its Channel Manager allows for easy syncing of rates, availability, and content with hundreds of distribution channels. Key integrations include platforms like Expedia, Airbnb, and Booking.com, expanding the reach of any accommodation provider.
Pros and cons
Pros:
- Seamless integration with popular distribution channels
- Wide array of useful features for comprehensive hotel management
- Flexible and intuitive interface suitable for different types of accommodation providers
Cons:
- Complex pricing structure might be confusing to some potential users
- The starting price may be high for small-scale providers
- No free plan or trial available
Best for small hotels and B&Bs aiming to simplify operations and boost bookings
Little Hotelier is a property management software tailored to meet the unique needs of small properties such as, bed and breakfasts, inns, motels, guest houses, and other small lodging establishments. It provides tools for managing reservations, boosting occupancy rates, and simplifying operational tasks. Considering its specialized features for small-scale operations, it's an excellent choice for smaller hotels and B&Bs seeking to streamline their operations and increase their bookings.
Why I Picked Little Hotelier: I chose Little Hotelier because it's precisely designed for small lodging businesses. The customization and simplified workflow it offers, specifically for smaller operations, sets it apart from others. In my judgment, it's the best option for small hotels and B&Bs aiming for streamlined operations and improved booking numbers due to its easy handling of these specific requirements.
What do you get for free?
Little Hotelier doesn't provide a free tier, but they offer a free trial to test the system and evaluate its suitability for your operations. Features available in the trial represent what you would get in a paid subscription, albeit for a limited time only.
Standout features & integrations:
Little Hotelier boasts features such as an all-in-one reservation system, front desk operations, a booking engine, and reporting tools. It can be connected with popular travel agencies, review platforms, and various payment gateways for integrations, further streamlining operations and marketing for smaller businesses.
Pros and cons
Pros:
- Connects with popular travel agencies and review platforms for increased visibility
- Free trial allows users to test the system before making a commitment
- Tailored for small-scale operations, ensuring appropriate and usable features
Cons:
- Exchange rates may affect the actual cost for users paying in other currencies
- Pricing can be slightly higher than some competitors, particularly for very small establishments
- The lack of a free tier may be a barrier for some small businesses
innRoad
Best for its all-in-one management system, streamlining hotel operations end-to-end
InnRoad is a comprehensive hotel management software designed to facilitate seamless operations from start to finish. It bundles booking, billing, inventory management, and other essential tasks into one convenient system. Given its all-encompassing nature, it's ideal for businesses seeking a single solution to streamline various facets of hotel operations.
Why I Picked InnRoad: InnRoad became my choice due to its robust, all-in-one management system. Unlike other tools, it does not compartmentalize tasks but offers an integrated platform for handling multiple operations. This quality makes it a standout among competitors and justifies its position as the best choice for businesses that want to manage all operations in a unified, streamlined way.
What do you get for free?
InnRoad does not offer a free version or trial of their software. However, they do provide a personalized demo upon request, giving potential customers a chance to familiarize themselves with the features and benefits of their platform.
Standout features & integrations:
InnRoad provides robust features such as real-time property management, global distribution strategy, and a booking engine. The software also includes integration with a range of third-party applications, such as social media platforms, review sites, and online travel agencies, facilitating a broad market reach and customer engagement.
Pros and cons
Pros:
- Personalized demo allows users to understand the software before purchase
- Integration with a wide range of third-party applications enhances outreach and customer engagement
- All-in-one management system streamlines various hotel operations
Cons:
- The all-inclusive nature might be overwhelming for smaller businesses or those with simpler needs
- Pricing is not transparent, requiring users to contact the company for a quote
- Lack of a free version or trial may deter potential users
Cubilis is a cutting-edge channel manager software that facilitates smooth management of hotel rooms across various OTAs from a single platform. Its strength lies in seamless integration with major OTAs, and advanced analytics that give hoteliers the ability to make data-driven decisions.
Why I Picked Cubilis: I chose Cubilis for its seamless integration capabilities and the depth of its analytics tools. It stands out for its ability to synchronize real-time inventory and pricing across a multitude of sales channels without hiccups. Its comprehensive analytical feature presents valuable insights to optimize strategy and increase profits, justifying why it's the best for seamless integration with major OTAs and advanced analytics.
What do you get for free?
Cubilis does not offer a free tier, but it provides a free trial for users to test the product before purchasing. During the trial period, users have access to all the functionalities of Cubilis, allowing for a comprehensive understanding of the product.
Standout features & integrations:
Cubilis' main features include real-time synchronization of room rates and inventory, and advanced analytics that provide actionable insights for hoteliers. Its integration with global Online Travel Agents (OTAs) like Booking.com and Expedia, and other critical systems such as Property Management Systems (PMS) and Revenue Management System (RMS), make it a robust solution for hotels.
Pros and cons
Pros:
- User-friendly interface that simplifies management tasks
- Offers advanced analytics for data-driven decision making
- Provides seamless integration with various OTAs
Cons:
- It requires some time to get used to, particularly for non-tech-savvy users
- The pricing could be expensive for small hotels
- No free plan, only a free trial
Best for unified operations and enhancing guest experience with mobile hotel app
eZee Absolute offers a comprehensive hotel management solution that unifies all operations, from check-in to check-out. Its special appeal lies in its mobile hotel app, designed to enhance the guest experience and provide added convenience for both guests and hoteliers.
Why I Picked eZee Absolute: I chose eZee Absolute because it not only serves as an efficient channel manager but also prioritizes guest experience with its mobile app. What sets it apart is this emphasis on customer engagement, providing personalized services for guests through their smartphones. With its mobile app feature, I think eZee Absolute stands out as best for improving guest experience while maintaining operational efficiency.
What do you get for free?
eZee Absolute does not offer a free tier. However, they do provide a 14-day free trial, giving you a chance to explore all the functionalities and understand how well it can suit your needs.
Standout features & integrations:
eZee Absolute is equipped with a range of features, like online booking management, multi-property management, and a unified front and back office system. In terms of integrations, it offers seamless connectivity with major OTAs, GDSs, and metasearch engines, along with various payment gateways.
Pros and cons
Pros:
- Seamless integrations with major OTAs and payment gateways
- Focus on enhancing guest experience with a mobile app
- Comprehensive hotel management solution
Cons:
- User interface can be challenging for non-tech savvy users
- Pricing can get high for large hotels
- No free tier available
Sirvoy
Best for ease of use, with a user-friendly interface and excellent customer support
Sirvoy is a hotel management software designed to streamline daily operations while improving guest service. Its standout features include an easy-to-navigate interface and a responsive customer support team, making it an ideal choice for users who value simplicity and reliable assistance.
Why I Picked Sirvoy: I chose Sirvoy for its emphasis on user-friendliness and excellent customer support. This tool stands apart from many competitors in its commitment to ease of use, making it an accessible choice for users of all tech skill levels. The customer support is responsive and helpful, further ensuring that users can smoothly navigate the system. That's why I believe it's the best option for those prioritizing ease of use and solid customer service.
What do you get for free?
Sirvoy does not offer a free version of its software. However, they do provide a 14-day free trial, which allows potential users to explore the features and capabilities of the platform before committing to a paid plan.
Standout features & integrations:
Sirvoy offers a number of essential features such as a booking system, guest management, invoicing, and the ability to handle multi-properties. Integration with platforms like Booking.com, Airbnb, and Expedia is a major plus, enabling users to manage multiple distribution channels from one centralized location.
Pros and cons
Pros:
- Integrations with major distribution channels aid in efficiently managing bookings
- Excellent customer support ensures users can resolve issues promptly
- User-friendly interface simplifies the process of managing a hotel
Cons:
- User interface, while simple, might not be as visually appealing as some competitors
- Advanced features are only available on higher-priced plans
- Does not offer a free tier beyond the initial 14-day trial
Best for its global reach and superior connectivity, with over 400 channels
SiteMinder is a comprehensive hotel management software designed to aid hotels of all sizes in their day-to-day operations. This cloud-based platform excels in its connectivity, offering integration with over 400 hotel booking channels. For properties seeking vast global exposure and connectivity, SiteMinder is an outstanding choice.
Why I Picked SiteMinder: I selected SiteMinder for its exceptional global reach and superior channel connectivity. The ability to connect with more than 400 channels distinguishes it from many other tools. In my estimation, SiteMinder is ideal for any hotel aiming for wide-reaching visibility and seamless channel management, thanks to its extensive range of integrations.
What do you get for free?
SiteMinder doesn't offer a free plan but provides a free 14-day trial period. This trial allows potential users to experience the software's benefits and understand its operations without long-term commitment.
Standout features & integrations:
Key features of SiteMinder include a channel manager, booking engine, hotel website builder, and a global distribution system. As for integrations, SiteMinder’s hotel channel manager connects with over 400 channels worldwide, including popular OTAs, GDSs, and top PMSs, giving it unparalleled reach in the hotel management software market.
Pros and cons
Pros:
- Provides a comprehensive suite of hotel management features
- Free trial available for users to evaluate the tool
- Broad global reach with over 400 channel integrations
Cons:
- Annual billing might be a commitment some users are not ready for
- Pricing per room can become expensive for larger establishments
- No free tier is available
RoomRaccoon
Best for small and medium-sized hotels seeking automation and revenue growth
RoomRaccoon is an all-in-one hotel management software that brings automation to the fingertips of small and medium-sized hotels. It offers a set of comprehensive tools including a Property Management System (PMS), Booking Engine, and Channel Manager, all tailored to facilitate operational efficiency and stimulate online sales growth.
Why I Picked RoomRaccoon: I picked RoomRaccoon primarily due to its comprehensive and user-friendly approach to hotel management. With a special focus on small and medium-sized hotels, it fills a niche where personalized solutions are often lacking. I deem RoomRaccoon the best in this category due to its ability to automate multiple tasks, which can significantly reduce the operational burden and open avenues for revenue growth for these establishments.
What do you get for free?
RoomRaccoon does not offer a free plan, but there is a free demo available. This allows interested parties to experience the software and understand how its various features can be beneficial for their establishments.
Standout features & integrations:
Key features of RoomRaccoon include an intuitive booking channel, an automated invoice system, and extensive reporting tools. Its API allows for integration with many external applications, including popular online travel agencies and global distribution systems, leading to broadened visibility.
Pros and cons
Pros:
- Extensive integration capabilities with external applications
- Ease of use that allows for quick adaptation
- Comprehensive feature set suitable for small to medium hotels
Cons:
- Some users may find the customization options limited
- Pricing can be variable and may not be budget-friendly for very small hotels
- No free plan available
Other Channel Manager Software For Hotels
Below is a list of additional channel manager software for hotels that we shortlisted but did not make it to the top 10. Definitely worth checking them out.
- Hotelogix
Best for its two-way distribution system that optimizes inventory management
- RateTiger
Best for its revenue management capabilities and wide network of channel partnerships
- STAAH MAX
Best for maximizing revenue with real-time dynamic pricing and extensive channel connectivity
- DJUBO
Good for comprehensive operational management beyond channel management
- Aiosell
Good for automated dynamic pricing and revenue optimization
- AvaiBook
Good for secure and efficient online reservations
- HotelRunner
Good for digital marketing and sales management features
- Avirato
Good for users seeking a free channel manager with unlimited channels
- Reservit
Good for boosting direct bookings with a reservation system
- VikWP
Good for WordPress users looking for a native plugin solution
- Apaleo
Good for flexible API integration and customization
- mini Hotel
Good for small-scale accommodations seeking a simple and intuitive solution
Selection Criteria For Channel Manager Software for Hotels
When choosing a hotel channel manager, focusing on the key criteria that truly matter for efficient and successful operation is essential. I've tested and researched dozens of hotel channel management tools, and in this case, I was really seeking out tools that excelled in core functionality, key features, and usability.
Core Functionality
A hotel channel manager should enable you to:
- Synchronize inventory and rates across all connected channels
- Manage bookings and reservations from all channels in one place
- Automate updates in real-time to prevent overbookings
- Provide comprehensive reporting and analytics
Key Features
The standout tools in this category generally share these key features:
- Direct Integrations: The tool should connect directly with a wide range of OTAs, GDS, and direct booking platforms.
- Pooled Inventory Model: This feature allows all rooms to be simultaneously listed on all channels, maximizing visibility and booking potential.
- Rate Parity Maintenance: The tool should be able to maintain consistent rates across all platforms to prevent undercutting and maintain brand integrity.
- Reservation Delivery: Immediate delivery of reservations into the Property Management System or via email to ensure swift handling.
Usability
A good hotel channel manager should possess the following attributes in terms of usability:
- Intuitive User Interface: The software should present a straightforward dashboard where managers can easily navigate and oversee all channels, bookings, and updates.
- Easy Onboarding and Support: Tools that offer comprehensive training during the initial setup phase and maintain accessible, efficient customer support tend to be the most effective.
- Reliability: Given the real-time demands of hotel management, it's crucial that the system be consistently operational and responsive.
- Scalability: As hotels grow and requirements change, the chosen tool should be flexible and adaptable to meet evolving needs.
Most Common Questions Regarding Channel Manager Software (FAQ's)
What are the benefits of using hotel channel manager software?
Using a hotel channel manager software brings numerous benefits, including:
- Enhanced Distribution: It allows hotels to sell their rooms on many OTAs, increasing visibility and reach to potential customers globally.
- Real-Time Updates: These tools update all channels simultaneously when a booking is made, preventing overbookings and discrepancies.
- Centralized Management: Hotel managers can oversee all bookings, cancellations, and modifications from one central dashboard, saving time and reducing administrative load.
- Improved Efficiency: Automation of key tasks such as updating room inventory and managing rates can significantly reduce the time spent on manual updates and data entry.
- Data Insights: Hotel channel managers provide comprehensive analytics and reports, aiding in strategic decision-making and revenue optimization.
How much do hotel channel manager software tools typically cost?
The pricing for hotel channel manager software tools varies significantly depending on the features, the number of rooms, and the number of connected channels. Some tools charge a flat monthly fee, while others operate on a commission-based model taking a percentage of each booking made through the system.
What is the typical range of pricing for these tools?
The pricing typically starts from around $20/month for smaller hotels and can go up to several hundred dollars per month for larger establishments.
Which are the cheapest and most expensive software options?
InnRoad is one of the more affordable options, with prices starting from around $20/month. On the other hand, tools like SiteMinder, which offer superior connectivity and additional features, are at the higher end of the scale, with prices starting at around $70/month.
Are there any free hotel channel manager software tools?
Yes, there are some options like Nobeds and Avirato that offer free plans, but these often come with limitations in terms of features and the number of available channels. For more comprehensive features and greater connectivity, a paid plan is usually necessary.
Summary
In summary, choosing the best channel manager software for hotels largely depends on your specific needs and circumstances. Whether you're a small bed and breakfast or a large hotel chain, there is a tool out there designed to streamline your operations, improve efficiency, and ultimately boost your bookings.
Firstly, core functionality and key features. The tool's core functionality and key features should align with your needs. From inventory management to real-time updates across multiple channels, make sure the software provides what you need. Also, consider features like analytics and reporting, ease of use, and customer support, which can add substantial value.
Secondly, the importance of global reach. The tool's ability to connect to multiple OTAs globally can significantly influence your hotel's visibility. Tools with superior connectivity like SiteMinder can give your hotel a wider audience and lead to increased bookings.
Lastly, pricing considerations. When considering different options, keep in mind that while some tools may seem more costly upfront, they may offer additional features or superior functionality that can lead to greater efficiency and increased revenue in the long run. Some tools offer free versions, but they often come with limitations. Always weigh the cost against the potential benefits and choose the option that offers the best value for your hotel.
What Do You Think?
We would love to hear from you if you have encountered any other channel manager software for hotels that you believe should be included in this list! Feel free to suggest any tools we may have missed, as we are always eager to expand our knowledge and provide comprehensive information to our readers.