23 Best Hospitality Phone Systems For 2024
10 Best Hospitality Phone Systems Shortlist
Here's my pick of the 10 best software from the 23 tools reviewed.
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Whether you're in the market for a new phone system or just curious about what's out there, read on for an in-depth look at the best hospitality phone systems.
What are Hospitality Phone Systems?
Hospitality phone systems are specific phone systems designed for businesses in the hospitality industry. They are often custom-made to suit the specific needs of hotels, resorts, and other hospitality businesses. Sometimes they're referred to as PBX phone systems.
Best Hospitality Phone Systems Summary
| Tools | Price | |
|---|---|---|
| Dialpad | From $20/user/month. | Website |
| Vonage | From $19.99/user/month. | Website |
| PhoneSuite | From $20/user/month, (billed annually). | Website |
| NEC | Pricing upon request. | Website |
| 3CX Hotel PBX | From $25/user/month, (billed annually). | Website |
| Cisco | Pricing upon request. | Website |
| Comcast | Pricing upon request. | Website |
| Cloud5 | From $15/user/month, (billed annually). | Website |
| Ring Central | From $19.99/user/month, (billed annually). | Website |
| Spectrum VoIP | From $29.95/user/month, (billed annually). | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareBest Hospitality Phone Systems Reviews
Dialpad is a cloud-based communication system that provides voice, video, and messaging services. Its distinguishing feature is its AI-powered call routing capability, which can significantly improve customer service efficiency in the hospitality industry.
Why I Picked Dialpad: I chose Dialpad for its innovative use of AI in call routing. This feature stands out as it can intelligently direct incoming calls to the appropriate department or individual, thus optimizing customer service efficiency. Based on this unique capability, I believe Dialpad is best for AI-powered call routing in hospitality settings.
Standout features & integrations:
Dialpad's AI-powered call routing can analyze the caller's intent and route the call to the best-suited department. Additionally, its voice intelligence feature can provide real-time coaching and post-call analytics. Dialpad integrates effectively with widely used applications like G Suite, Office 365, Salesforce, and Zendesk, making it a versatile addition to any tech stack.
Pros and cons
Pros:
- Smooth integration with common business applications
- Real-time coaching and post-call analytics for continual improvement
- AI-powered call routing improves customer service efficiency
Cons:
- May experience occasional delays or lags in the service
- More advanced features require higher-priced plans
- Some users might find the interface not so intuitive
Vonage is a renowned communication platform offering extensive services, including voice, messaging, video, and data API solutions. With its powerful APIs, Vonage stands as a robust option for hospitality businesses looking to incorporate customized communication features into their existing systems.
Why I Picked Vonage: Vonage's comprehensive communications API is perfect for customizing hospitality systems, making them my top choice for businesses looking to create a communication platform that meets their specific needs.
Standout features & integrations:
Among Vonage's numerous features, its Voice API stands out. It lets businesses create a personalized call experience with features like call tracking, call forwarding, voice notifications, and interactive voice response. Vonage's Messaging API allows the integration of SMS, MMS, and social chat apps into a single streamlined system. Important integrations include CRM systems like Salesforce, productivity tools like Office 365, and team collaboration platforms like Slack.
Pros and cons
Pros:
- Smooth integration with popular CRM and productivity tools
- Compatible with multiple communication channels
- Extensive API for customizable communications
Cons:
- Quality of customer support could be improved
- The user interface may seem complex for beginners
- More advanced API features require higher-tier plans
PhoneSuite is a telephony solution designed specifically for the hospitality industry, focusing on both guest and staff communication needs. Its dedication to hotel-specific requirements makes it the best tool for purpose-built hotel communication.
Why I Picked PhoneSuite: In my evaluation, PhoneSuite came out as a unique choice because it offers a robust communication solution created with hotels in mind. Their platform stands out due to its focus on delivering exactly what hotels need for guest and staff communication. Therefore, PhoneSuite is best for purpose-built hotel communication.
Standout features & integrations:
PhoneSuite provides features such as auto-attendant, call accounting, ring groups, and room status updates. Furthermore, it offers a VoiceWare platform that integrates with most property management systems (PMS), streamlining hotel operations.
Pros and cons
Pros:
- High-quality integrations with property management systems
- Wide array of hotel-centric features
- Designed specifically for hotel communication
Cons:
- Specialized focus means less applicability outside of the hospitality sector
- Pricing might be steep for smaller hotels
- Annual billing might not suit all budgeting preferences
NEC provides an array of communication solutions targeted towards the hospitality industry. With a focus on enhancing guest experience and improving operational efficiency, NEC stands out for its comprehensive suite of hospitality solutions.
Why I Picked NEC: I selected NEC due to its wide range of solutions designed specifically for the hospitality sector. From guest room management to back-office operations, NEC has something for everyone. What sets it apart from the rest is its comprehensive approach, covering almost all aspects of hospitality communication, making it best for offering comprehensive hospitality solutions.
Standout features & integrations:
NEC's solutions include voice and IP phone communications, unified communications, and property management system integrations. It also offers softphone technology, allowing smartphones or computers to function as VoIP phones. Their UNIVERGE communication platform provides unified communications, including voice, video, and web collaboration.
Pros and cons
Pros:
- Extensive customization possibilities
- Strong emphasis on unified communications
- Wide range of hospitality-specific solutions
Cons:
- Custom solutions may require longer implementation times
- May be too complex for smaller operations
- Pricing information is not readily available
3CX Hotel PBX is a phone system specifically designed for hotels, providing phone services like call handling, conferencing, and messaging. Its standout feature is the easy integration with property management systems, hence making it the best choice for this requirement.
Why I Picked 3CX Hotel PBX: I chose 3CX Hotel PBX for its focus on the unique needs of hotels and its impressive integration capabilities with property management systems. This system seamlessly integrates with hotel property management, making it the best choice for effortless linking of phone and management systems.
Standout features & integrations:
3CX Hotel PBX offers features such as wake-up calls, room status, and guest voicemail. Most importantly, it provides integrations with a broad range of Property Management Systems (PMS), aiding in streamlining of hotel operations.
Pros and cons
Pros:
- Variety of hotel-friendly features
- Robust integration with property management systems
- Tailored for hotel-specific needs
Cons:
- The user interface may require some learning for new users
- Limited applicability outside the hospitality sector
- Pricing may be high for smaller establishments
Cisco provides networking and communication solutions for the hospitality industry, with a focus on data management and security to protect both hotels and their guests' critical information.
Why I Picked Cisco: I picked Cisco for its reputation as a leading player in the technology industry and its emphasis on security features. Their long-standing experience and emphasis on safety, including encryption and firewall, make it stand out from the crowd. As a result, Cisco is the best tool for robust security features in a hotel communication system.
Standout features & integrations:
Cisco offers a wide range of features, including secure Wi-Fi, guest access services, and robust firewall and intrusion prevention systems. These security features ensure that sensitive guest information is well protected. They also provide integration with various hotel management systems to improve operational efficiency.
Pros and cons
Pros:
- Global reputation and reliability
- Wide range of products and services for different needs
- Strong emphasis on security features
Cons:
- Technical support can sometimes be slow
- May be too advanced for small hotels
- Pricing is complex and not readily available
Comcast provides internet, phone, and TV services for businesses. It's a great choice for unified communication needs.
Why I Picked Comcast: When comparing different best hotel phone system providers, I chose Comcast for its capability to offer a comprehensive range of enterprise solutions. Comcast's vast network infrastructure and all-in-one services make it the top choice for comprehensive enterprise solutions.
Standout features & integrations:
Comcast’s primary features include high-speed internet, advanced voice solutions, and a vast selection of TV channels. Additionally, it offers cybersecurity solutions and cloud-based solutions to ensure secure and efficient business operations. While Comcast's platform does not have direct integrations like SaaS applications, its broadband service supports all cloud-based applications that enterprises might use, such as Salesforce, Slack, or Google Workspace.
Pros and cons
Pros:
- Has a robust network infrastructure
- Offers cybersecurity and cloud-based solutions
- Provides a comprehensive range of services
Cons:
- Limitations on integrations compared to other SaaS applications
- Customer service can be improved
- Customized pricing lacks transparency
Cloud5 is a communication technology and services platform designed for the hospitality industry. Their solutions deliver a wide array of connectivity options, making them the best choice for broad connectivity needs.
Why I Picked Cloud5: I selected Cloud5 because of its strong commitment to providing wide-ranging connectivity solutions tailored for hotels. Their services stand out due to the comprehensive suite of connectivity options they offer. This is why Cloud5 is best for broad connectivity options.
Standout features & integrations:
Cloud5 offers HD voice, broadband, and contact center solutions, along with advisory, project, and technical services. They also provide data solutions that allow integration with multiple property management systems.
Pros and cons
Pros:
- Expert advisory and technical services
- Integration with multiple property management systems
- Wide variety of connectivity solutions
Cons:
- Annual billing may not suit all budgets
- The advanced features may require technical expertise
- Pricing can be high for smaller establishments
Ring Central is a well-known name in the VoIP hotel phone systems business, with various options for small hotel businesses and organizations. It is a cloud-based communication solution offering various services such as voice, fax, text messaging, and video conferencing.
Why I Picked Ring Central: Ring Central caught my attention due to its comprehensive suite of communication services consolidated into one platform. Providing a unified communication system offers an efficient solution for hotels that often need to manage various communication channels. That's why Ring Central is best suited for providing a unified communications platform.
Standout features & integrations:
Ring Central brings together voice, fax, text messaging, and video conferencing into one platform, making it easy for hotels to manage communications. The system integrates well with many popular business apps such as G Suite, Office 365, Salesforce, and Zendesk, further improving efficiency and data flow.
Pros and cons
Pros:
- Scalable for both larges and small businesses
- Offers integration with popular business apps
- Provides a comprehensive suite of communication services
Cons:
- High cost for larger teams
- The interface might be challenging to navigate for new users
- Customer service may be lacking
Spectrum VoIP provides Voice over Internet Protocol (VoIP) services that offer businesses flexible, scalable, and feature-rich communication solutions. Spectrum VoIP stands out for its flexibility, as it allows businesses to customize their communication systems based on their specific needs.
Why I Picked Spectrum VoIP: In making my selection, Spectrum VoIP stood out for its flexible approach to VoIP services. I chose Spectrum VoIP due to its capability to deliver communication services tailored to fit each business's unique requirements. Its customization ability and robust feature set led me to determine Spectrum VoIP as the best choice for VoIP service flexibility.
Standout features & integrations:
Spectrum VoIP's standout features include call recording and transcription, video conferencing, virtual fax, and automatic call distribution. Spectrum VoIP offers mobility with a mobile app and integrates with popular CRM systems like Salesforce and Zoho.
Pros and cons
Pros:
- Rich in features including video conferencing and mobile device app
- Integrates with popular CRM systems
- Offers high level of service customization
Cons:
- Quality of service may depend on the user's internet connection
- Annual billing can lead to higher upfront costs
- Pricing can increase with add-ons
Other Hospitality Phone Systems
Below is a list of additional hospitality phone systems that I shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- Mitel
For scalability in various hotel sizes
- Nextiva
For admin setup for hotel guests
- Ooma
Good for integration with popular hospitality systems
- Nonius
Good for unifying hotel guest communication needs
- Yeastar
Good for cost-effective hybrid IP PBX systems
- Orbiss
Good for customized phone solutions in the UK hospitality industry
- Infiniti Telecommunications
Good for accommodating diverse communication needs in Australia
- Net2Phone
Good for businesses seeking a cloud-based phone solution
- Sangoma
Good for businesses looking for versatile unified communication services
- Clarion Communication Management
Good for modernizing traditional desk phone systems
- Sunco Communication & Installation
Good for comprehensive communication services in Canada
- XorCom
Good for robust Asterisk-based IP PBX solutions
- DISH
Good for integrating television and communication services
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Most Common Questions Regarding Best Hospitality Phone Systems (FAQ's)
What are the Benefits of Using Hospitality Phone Systems?
There are a number of reasons why you should consider using a hospitality phone system in your business. Here are some of the key benefits:
- Improved customer service – A hospitality phone system can help you provide a better customer experience, with features such as voicemail to email, which can save customers time.
- Increased efficiency – With a hospitality phone system, your team can manage calls more effectively and take orders faster. This can help to improve your bottom line by boosting productivity.
- Enhanced security – A hospitality phone system can help to keep your business safe by providing features such as caller ID and call recording. This can help you protect your staff and your customers’ confidential information.
- Increased flexibility – With a hospitality phone system, you can manage your calls from anywhere in the world, giving you the flexibility to work from anywhere.
- Low cost of ownership – Hospitality phone systems are typically very cost-effective, and can save you money in the long run by reducing the need for manual processes.
How Much do Hospitality Phone Systems Usually Cost?
This can vary greatly, as there are a wide range of hospitality phone systems on the market. However, most systems cost between $200 and $1,000 per phone, with the average being around $500 per phone.
When purchasing a hospitality phone system, it’s important to consider the features you need. The most basic systems will just allow you to make and receive calls, but more advanced systems can offer a wide range of features, such as voicemail to email, caller ID, conference calling, and more.
Key Features to Look for:
Some of the features common to hospitality phone systems include:
Integration with property management systems
Call accounting and reporting
Custom voicemail messages for guests
Ability to track and manage hotel staff calls
List Of The Best Hospitality Phones
Now that you know what hospitality phone systems are and some of the key benefits of using them, it’s time to take a look at some of the best hardware options on the market. Here’s a list of the best hospitality phones to check out:
- Panasonic KX-NT553
- NEC Univerge SV9100
- Mitel MiVoice 5330e
- Avaya Aura IP Office
- Cisco Unified Communications Manager
- Yealink SIP-T19P E2
- Grandstream GXP1610
- Polycom VVX 501
- Snom 320
- Panasonic KX-TGP550
- BT Diverse 6150
- Yealink T48G
- Samsung SSP-6845
- Avaya one-X Portal
- Mitel MiVoice 6935 IP
- Grandstream GXP2140
- Cisco SPA508G
- Polycom VVX 501
- Avaya IP Office
- Mitel MiContact Center
- Cisco Unified Contact Center Enterprise
- ShoreTel ShoreGear
- NEC DS2000
- AskoziaPBX
- Panasonic KX-TA824
- Yealink T46G
- Samsung OfficeServ 7030
- Grandstream GXP2140
How to Choose the Best Hospitality Phone System for Your Business?
When it comes to choosing the best hospitality phone system for your business, there are a few key factors to consider. How many phones do you need? What kind of features do you need? How much can you afford to spend?
How to Set Up Your Hospitality Phone System?
Now that you’ve chosen the best hospitality phone system for your business, it’s time to set it up! This process will vary depending on the brand and model of phone system you choose, but there are a few key steps you’ll need to follow in order to get your phones up and running.
First, you’ll need to connect your phones to the broadband or internet connection in your business. Then, you’ll need to configure your phones according to your specific needs and preferences. Finally, you’ll need to test the phones to make sure they’re working properly.
Once your hospitality phone system is set up, you’ll be able to enjoy all of the benefits it has to offer. Such as advanced call management features, streamlined communication between staff members, and enhanced customer service.
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