Os 10 Melhores Softwares de Gestão Hoteleira Analisados em 2026

Análises do melhor software de gestão hoteleira

1. 

   1

   roommaster

   Best for hotel revenue optimization

   • Free demo available
   • Pricing upon request

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   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   roommaster is a hotel management platform built for independent hotels and groups that need a unified system for reservations, front desk, housekeeping, and guest engagement, helping teams coordinate daily operations and improve the guest experience.

   Who Is roommaster Best For?

   roommaster is a good fit for independent hotels, boutique properties, and small hotel groups that want an all-in-one PMS without enterprise-level complexity.

   Why I Picked roommaster

   I picked roommaster as one of the best for hotel revenue optimization because of how its AI-powered pricing engine, called ampliphi, works directly inside the PMS. Rather than toggling between separate tools, I can set pricing rules and let the system automatically adjust rates based on real-time competitor data, local event demand, and booking velocity. I like that it tracks competitor rates continuously and triggers automatic adjustments, so I'm not leaving money on the table during a sold-out concert weekend or a regional conference. The demand forecasting also goes up to 365 days out, which means I can plan inventory and rate strategies well ahead of peak periods instead of reacting to them.

   roommaster Key Features

   • Centralized guest profiles: Stores each guest's stay history and preferences so your team can personalize service at every touchpoint.
   • Automated housekeeping task assignment: Assigns cleaning and maintenance tasks automatically and tracks room status in real time.
   • Commission-free booking engine: Lets guests book directly through your website, bypassing OTA fees and increasing direct revenue.
   • Multi-currency payment processing: Handles international transactions with PCI-compliant processing and automated deposit and cancellation fee collection.

   roommaster Integrations

   Integrations include Booking.com, Expedia, SiteMinder, Cendyn, Duetto, QuickBooks, Oracle MICROS, OpenKey, Assa Abloy, and Mailchimp.

   Pros and Cons

   Pros:

   • Includes tools for revenue optimization and dynamic pricing
   • Easy integration with OTAs and direct website booking
   • Prevents overbooking through channel management

   Cons:

   • The interface may feel outdated to some users
   • Limited customization for reporting templates
   Learn more about roommaster:

   • Check out roommaster on their website
   • Read my in-depth review of roommaster
2. 

   2

   Canary Technologies

   Best for full-lifecycle guest management

   • Free demo available
   • Pricing upon request

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   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Canary Technologies is a guest management platform for hotels that covers the full stay lifecycle—spanning mobile check-in, AI-powered messaging, dynamic upsells, F&B ordering, digital tipping, and smart checkout.

   Who Is Canary Technologies Best For?

   Canary Technologies is a strong fit for hotels that already run a PMS and want to automate the guest experience from pre-arrival through checkout.

   Why I Picked Canary Technologies

   I've included Canary Technologies in my top picks because it covers the full guest journey in a way few tools do, from mobile check-in and pre-arrival messaging to dynamic upsells, F&B ordering, and Smart Checkout. I particularly like how Dynamic Upsells work at 0% commission, letting hotels offer room upgrades and add-ons directly to guests on mobile before and during their stay. The AI-powered messaging layer across SMS, WhatsApp, and other channels also means guest communication stays active without adding pressure on front desk staff.

   Canary Technologies Key Features

   • Mobile check-in and ID capture: Guests submit government ID, payment-card details, and a signed registration card via a web link before arrival—no app download required.
   • Guest messaging unified inbox: Staff manage conversations across SMS, WhatsApp, LINE, WeChat, and other channels from a single inbox, with automated and broadcast messaging options.
   • Digital tipping: Guests can tip hotel staff via QR code or in-app, giving properties a way to support housekeeping and service teams with cashless gratuities.
   • AI Webchat: A branded AI agent embedded on the hotel's website answers visitor questions around the clock, captures contact details for CRM, and supports translation in 100+ languages.

   Canary Technologies Integrations

   Canary Technologies integrates with Oracle OPERA and Mews, including a marketplace integration for Mews. It also offers an API for custom integrations and lists Cloudbeds, Booking.com, SiteMinder, and SynXis/Sabre in its integration ecosystem.

   Pros and Cons

   Pros:

   • Digital authorizations replace paper and fax workflows
   • Guest messaging supports pre-arrival requests across channels
   • Pre-arrival registration cuts desk queues and paperwork

   Cons:

   • Room assignment can risk dirty-room check-ins
   • Requires PMS for reservations and room inventory
   Learn more about Canary Technologies:

   • Check out Canary Technologies on their website
   • Read my in-depth review of Canary Technologies
3. 

   3

   Click Maint CMMS

   Best for hotel maintenance management

   • 30-day free trial + free demo available
   • Single plan at $35 per user/month (billed annually)

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   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Click Maint CMMS is a cloud-based maintenance management platform designed for hotels and hospitality teams who need to organize work orders, track assets, and keep facilities running smoothly for guests and staff.

   Who Is Click Maint CMMS Best For?

   Click Maint CMMS is a strong fit for hotel maintenance managers and facility teams who need a straightforward system to manage work orders, preventive maintenance, and asset tracking.

   Why I Picked Click Maint CMMS

   Click Maint CMMS earns its spot on my shortlist because it's purpose-built for hotel and hospitality maintenance teams, not just adapted from a generic facility management tool. I like how the preventive maintenance scheduling lets you set automated recurring tasks for things like HVAC servicing, plumbing inspections, and pool equipment checks—so recurring tasks aren't missed during busy seasons. The asset registry also separates locations from assets, which means my team can track a specific piece of kitchen equipment in a specific room without any confusion. The mobile work order management lets technicians receive, update, and close out tasks from their phones—useful when your team is spread across multiple floors or buildings.

   Click Maint CMMS Key Features

   • Parts and inventory management: Track spare parts, maintenance supplies, and materials to ensure your team has what they need before starting a repair job.
   • Job costing: Log and estimate labor and material costs against individual work orders to support maintenance budgeting.
   • Dispatch management: Assign and coordinate maintenance technicians based on availability and workload to manage response times across the property.
   • Maintenance analytics and reporting: Generate reports on work order history, asset performance, and maintenance costs to support operational decision-making.

   Click Maint CMMS Integrations

   No native integrations are listed.

   Pros and Cons

   Pros:

   • Mobile access enables technicians to manage tasks on the go
   • Accommodates hospitality businesses of all sizes
   • Automated preventative maintenance scheduling

   Cons:

   • Only for the maintenance aspect of hotel management
   • Reporting capabilities may be limited
   Learn more about Click Maint CMMS:

   • Check out Click Maint CMMS on their website
4. 

   4

   Mews

   Best for automated hotel operations

   • Free demo available
   • Pricing upon request

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Mews is a cloud-based hotel management platform designed for hotels and hospitality businesses that want to modernize operations, simplify front desk tasks, and integrate with other hospitality tools.

   Who Is Mews Best For?

   Mews is a strong fit for independent hotels, hotel groups, and hostels looking to replace legacy property management systems with a modern, cloud-based alternative.

   Why I Picked Mews

   Mews earns its spot on my shortlist because it's built around the idea that hotel staff shouldn't be stuck at a screen doing repetitive tasks. I love how the platform automates the routine work that typically bogs down front desk teams—things like guest communications, billing routing, and housekeeping updates—so staff can spend more time with guests. The real-time mobile housekeeping app is a good example: room status updates immediately when a late checkout is flagged, so there's no back-and-forth between departments. The automated billing logic is useful—smart charge routing sends every item, from room charges to bar tabs, to the correct bill without manual intervention.

   Mews Key Features

   • Online check-in and checkout: Guests can complete the arrival and departure process from their own device, reducing front desk queues.
   • Mews Payments: Built-in payment processing handles card tokenization, pre-authorizations, and automated charge capture within the PMS.
   • Rate management: Set and adjust room rates, restrictions, and availability across channels directly from the Mews dashboard.
   • Reporting and analytics: Access live occupancy, revenue, and operational reports to track property performance at a glance.

   Mews Integrations

   Integrations include Booking.com, SiteMinder, Expedia, Tripadvisor, Amadeus, BEONX, 1CHECK, 24SevenOffice, and Chekin.

   Pros and Cons

   Pros:

   • Supports multi-property centralized management
   • Over 1,000 third-party software integrations
   • Extensive PMS automates hotel operations

   Cons:

   • Limited multi-property pricing transparency
   • Occasional issues with third-party integrations
   Learn more about Mews:

   • Check out Mews on their website
   • Read my in-depth review of Mews
5. 

   5

   Connecteam

   Best for internal hotel communication

   • Free plan available
   • From $29/month (billed annually)

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Connecteam is a mobile-first platform designed for hotel teams who need to coordinate schedules, manage daily tasks, and keep staff connected across departments and shifts.

   Who Is Connecteam Best For?

   Connecteam is a strong fit for independent hotels and mid-size hospitality groups managing large, shift-based teams spread across multiple departments.

   Why I Picked Connecteam

   Connecteam earns its spot on my shortlist because of how well it handles internal communication for hotel teams that are constantly on the move. I like that the in-app team chat lets staff message by department or shift group—so housekeeping, front desk, and F&B teams aren't all tangled up in the same thread. I also use the updates feed to push announcements to specific teams, which helps during high-occupancy periods when everyone needs to coordinate closely.

   Connecteam Key Features

   • Employee scheduling: Build and publish shift schedules for multiple hotel departments, with staff able to view and accept shifts from their mobile devices.
   • Time clock: Let staff clock in and out directly from the app, with GPS verification to confirm they're on-site.
   • Task management: Assign recurring or one-off tasks to individuals or teams, with checklists and due dates to track completion.
   • Digital forms and checklists: Create custom forms for room inspections, maintenance reports, or onboarding workflows that staff can complete on mobile.

   Connecteam Integrations

   Integrations include QuickBooks, Gusto, Xero, ADP, Zapier, Wix, Lightspeed POS, PrismHR, Square, and BambooHR.

   Pros and Cons

   Pros:

   • Efficient time tracking & task assignment
   • Perfect for on-the-go mobile access
   • Excellent features for staff communication

   Cons:

   • Limited advanced hotel management features
   • Limited customization options
   Learn more about Connecteam:

   • Check out Connecteam on their website
6. 

   6

   ResNexus

   Best for complete booking management

   • Free demo available
   • Pricing upon request

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   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Independent hoteliers who want fewer tabs and vendors can manage reservations, rates, and guest communications in one place with ResNexus—combining a PMS, booking engine, and direct OTA connections to Expedia, Booking.com, and Airbnb. You’ll also get built-in email and text marketing, reputation tools, payments, and yield-based pricing, plus channel management that helps prevent double bookings and options like travel protection. If your team wants to grow direct reservations while keeping daily work manageable from a single login, it brings the essentials together.

   Who is ResNexus Best For?

   ResNexus supports hotel operations and property management teams at small to mid-sized hospitality businesses that need comprehensive booking and reservation management tools. It fits hotels, inns, campgrounds, and vacation rental operators that require an all-in-one platform to manage reservations, guest communication, rates, and availability across direct and OTA channels.

   Why I Picked ResNexus

   I picked ResNexus as best for comprehensive booking management because it pairs a direct OTA channel manager with a strong first-party booking engine so you can control every reservation source in one workflow. With direct connections to Expedia, Booking.com, and Airbnb, plus real-time sync of rates and availability, your team can reduce double bookings and keep parity across channels. The booking engine supports mobile-friendly direct reservations, upsells and packages, abandoned cart reminders, and automated confirmations via email and text to help you capture and keep more bookings. I also appreciate that it includes yield/dynamic pricing tools so you can adjust rates across channels from the same system when demand shifts.

   ResNexus Key Features

   In addition to the booking and channel tools above, you get operational and guest-facing features your team can use daily.

   • Housekeeping Management: You can track room status for cleans and turnovers, set customizable checklists, and use arrival/departure timelines to prioritize work.
   • Integrated Credit Card Processing: You can accept all major cards with EMV-certified readers and PCI-compliant processing tied directly to your PMS.
   • Reporting and QuickBooks Export: You can access built-in operational and marketing reports and export your financials to QuickBooks for accounting.
   • Travel Protection Add-ons: You can offer travel protection during checkout as an optional add-on to each reservation.

   ResNexus Integrations

   Integrations include Airbnb, Booking.com, Expedia, Google Hotel Ads, Tripadvisor, Vrbo, STR, PriceLabs, Lightspeed Restaurant POS, and QuickBooks.

   Pros and Cons

   Pros:

   • Multi-source automated booking sync
   • Automated booking sync for major OTAs
   • Automated email & SMS marketing

   Cons:

   • Slight learning curve for advanced features
   • Costly for small boutique businesses
   Learn more about ResNexus:

   • Check out ResNexus on their website
   • Read my in-depth review of ResNexus
7. 

   7

   ThinkReservations

   Best for all-in-one booking engine

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.9/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   ThinkReservations is a hotel management platform built for independent hotels and boutique properties that need a unified system for reservations, operations, and guest communications.

   Who Is ThinkReservations Best For?

   ThinkReservations is a strong fit for independent hotels, inns, and bed-and-breakfasts that want a single platform to manage reservations, rates, and front desk operations.

   Why I Picked ThinkReservations

   ThinkReservations earns its spot on my shortlist because the booking engine isn't a bolt-on—it's built into the core of the platform alongside the PMS and channel manager. I like that yield management rules automatically adjust rates based on occupancy and booking window, so your pricing responds to demand without manual intervention. The member rates feature is a nice touch too, letting guests log in through ThinkTravel to access direct-booking-only rates that genuinely incentivize bypassing OTAs. Automatic deposit collection and instant channel updates fire the moment a reservation is made, which cuts out a lot of the manual follow-up work your front desk would otherwise handle.

   ThinkReservations Key Features

   • Housekeeping management: Assign and track room cleaning tasks and status updates directly within the platform.
   • Guest messaging: Send automated pre-arrival and post-stay emails to guests using customizable templates.
   • Reporting and analytics: Access built-in reports covering occupancy, revenue, and booking source performance.
   • Payment processing: Collect and manage guest payments, deposits, and refunds from within the reservation system.

   ThinkReservations Integrations

   Integrations include Stripe, QuickBooks, RemoteLock, Expedia, Booking.com, Airbnb, Google Hotel Ads, TripAdvisor, Mailchimp, and Revinate.

   Pros and Cons

   Pros:

   • Automated rate management for seasonal pricing
   • Integrated gift certificate sales and tracking
   • Channel manager syncs rates with OTAs instantly

   Cons:

   • Payment processing limited to selected providers
   • No mobile app for on-the-go management
   Learn more about ThinkReservations:

   • Check out ThinkReservations on their website
   • Read my in-depth review of ThinkReservations
8. 

   8

   HotelKey

   Best for mobile-first operations

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   HotelKey offers a cloud-based property management system built for hotels that want mobile-first operations and real-time control. The platform is designed for owners and managers of independent hotels, motels, and multi-property groups who need to coordinate front desk, housekeeping, and reservations from anywhere. Its mobile tools help teams handle check-ins, room assignments, and guest requests without being tied to a desktop.

   Who is HotelKey Best For?

   HotelKey supports hotel operations and front-desk teams at small to mid-sized hospitality businesses that need mobile-first tools for daily property management and service delivery. It fits hotels, resorts, and multi-location lodging providers that require staff mobility and cloud-based access to reservations, housekeeping, and guest services.

   Why I Picked HotelKey

   What sets HotelKey apart is its focus on cloud-based property management with mobile-first operations. I picked it because the platform’s mobile apps let staff manage check-ins, housekeeping, and room status updates directly from their phones or tablets. The system also supports real-time updates across devices, so teams can coordinate guest services and room assignments without delays. This approach is especially useful for hotels that want to keep operations flexible and responsive, even when staff are away from the front desk.

   HotelKey Key Features

   Some other features that make HotelKey appealing include:

   • Multi-Property Management: Manage multiple properties and locations from a single dashboard.
   • Direct Booking Engine: Accept direct reservations through a branded booking portal.
   • Rate and Inventory Management: Adjust rates and room availability across channels in real time.
   • Integrated Point of Sale (POS): Process restaurant, bar, or retail transactions within the same system.

   HotelKey Integrations

   Integrations include QuickBooks, Sage, GuestTek, Revinate, TrustYou, Dormakaba, Adyen, Stripe, Elavon, and FreedomPay.

   Pros and Cons

   Pros:

   • Real-time rate and inventory updates across channels
   • POS module handles restaurant and retail sales
   • Direct booking engine integrates with hotel websites

   Cons:

   • Some integrations require additional setup fees
   • Group booking management features are basic
   Learn more about HotelKey:

   • Check out HotelKey on their website
9. 

   9

   WebRezPro

   Best for integrating with third-party applications

   • Free demo available
   • From $10/unit/month

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   WebRezPro is a cloud-based hotel management system built for independent hotels, inns, and boutique properties that need to manage reservations, housekeeping, and guest communications from a single platform.

   Who Is WebRezPro Best For?

   WebRezPro is a strong fit for independent hotels, lodges, vacation rentals, and campgrounds that need a purpose-built property management system without the complexity of enterprise platforms.

   Why I Picked WebRezPro

   I picked WebRezPro as one of the best because of how seriously it takes third-party connectivity. It connects to 150+ integration partners across categories that matter day to day—POS systems, payment gateways, OTAs, channel managers, revenue management tools, and electronic lock systems. The POS integration is particularly useful: when a guest charges a meal to their room, the POS queries WebRezPro in real time to verify their room number and posts the charge directly to their folio. The OTA and channel manager integration is also thought out—inventory, rates, and availability sync directly from the PMS, and incoming reservations update availability automatically.

   WebRezPro Key Features

   • Guest self check-in: Guests complete a digital agreement before arrival, with completed forms automatically attached to their reservation folio and self-check-in instructions sent.
   • Housekeeping zones: Organize rooms into customizable zones, assign them to specific housekeepers, and let staff view and update room status in real time from a mobile device.
   • Property stats report: Tracks occupancy rates, ADR, RevPAR, and total room revenue for the current date, month to date, and year to date, with side-by-side comparisons to the previous year.
   • Reward/loyalty points module: Automatically awards guests points for each booking, which can be redeemed against future stays directly through the reservation folio.

   WebRezPro Integrations

   Integrations include Expedia Group, SynXis, SiteMinder, Duetto, OpenKey, Shift4, Oracle MICROS, QuickBooks, Guestfolio, and Assa Abloy.

   Pros and Cons

   Pros:

   • Wide range of hospitality management features
   • Mobile app for easy access
   • Extensive third-party integration capabilities

   Cons:

   • Customer support can be improved
   • Smaller establishments might not utilize all features
   Learn more about WebRezPro:

   • Check out WebRezPro on their website
   • Read my in-depth review of WebRezPro
10. 

    10

    innRoad

    Best for independent hotels

    • Free demo available
    • From $150/month

    Visit Website

    Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    innRoad is a cloud-based hotel management platform built for hospitality professionals who want to simplify reservations, automate daily operations, and manage distribution channels from a single dashboard.

    Who Is innRoad Best For?

    innRoad is a strong fit for independent hotel operators who need an all-in-one system without the complexity or cost of enterprise-level platforms.

    Why I Picked innRoad

    innRoad earns its spot on my shortlist because it's purpose-built for independent hotels that need a full PMS without the overhead of enterprise software. I particularly like the built-in channel manager, which syncs rates and availability across OTAs in real time—something independent operators often struggle to manage manually. I also find the integrated booking engine genuinely useful, letting properties capture direct reservations without relying on a third-party tool. For a single-property or small portfolio operator, having reservations, housekeeping, and distribution all in one place removes a lot of day-to-day friction.

    innRoad Key Features

    • Revenue forecasting: Set ADR, occupancy, and revenue goals, then track progress in real time with automated alerts when bookings surge.
    • Automated rate changes: Configure rules that automatically adjust room rates based on demand, removing the need for manual updates.
    • Customizable reporting: Build and run reports tailored to your property's specific operational and financial metrics.
    • Online check-in/check-out: Let guests complete the check-in and check-out process digitally, reducing front desk workload.

    innRoad Integrations

    Integrations include Expedia, Booking.com, Airbnb, Vrbo, TripAdvisor, Google Hotel Ads, Stripe, Shift4, Elavon, and Worldpay.

    Pros and Cons

    Pros:

    • Robust reporting & analytics for revenue and occupancy
    • Built‑in booking engine to drive direct reservations
    • Channel management syncing rates/inventory with OTAs

    Cons:

    • Not suited for large chains
    • User interface feels outdated and less intuitive
    Learn more about innRoad:

    • Check out innRoad on their website
    • Read my in-depth review of innRoad
    • Explore best alternatives to innRoad