I 10 migliori software per ordinazioni da mobile per hotel nel 2026

Il software di ordinazione mobile per hotel consente agli ospiti di ordinare cibo, bevande e servizi direttamente dai propri dispositivi o dai tablet in camera, creando un'esperienza più rapida e comoda. Se stai cercando soluzioni per soddisfare le crescenti aspettative degli ospiti, ridurre i tempi di attesa e mantenere le operazioni scorrevoli anche in caso di carenza di personale, scegliere la giusta piattaforma di ordinazione mobile è fondamentale. In questa guida troverai una lista curata dei migliori software di ordinazione mobile per hotel, così potrai confrontare funzionalità, integrazioni e punti di forza unici per trovare la soluzione più adatta alla tua struttura.

Riepilogo dei migliori software di ordinazione mobile per hotel

Questa tabella comparativa riassume i dettagli sui prezzi delle mie migliori scelte di software di ordinazione mobile per hotel per aiutarti a trovare quella più adatta al tuo budget e alle tue esigenze aziendali.

	Tool	Best For	Trial Info	Price
1	Canary Technologies	Best for contactless payment options	Free demo available	Pricing upon request	Website
2	Mews	Best for PMS system connectivity	Free demo available	Pricing upon request	Website
3	Duve	Best for personalized guest experiences	Free demo available	From $120/month	Website
4	STAY	Best for guest messaging integration	Free demo available	Pricing upon request	Website
5	Intelity	Best for in-room tablet ordering	Free demo available	Pricing upon request	Website
6	RestApp	Best for customizable menu layouts	15-day free trial available	From $49/month	Website
7	RoomOrders	Best for QR code ordering workflows	Free demo available	From $49/month	Website
8	SABA Hospitality	Best for automated upselling features	Free demo available	From $1.50/room/month	Website
9	Jamezz	Best for self-service kiosk compatibility	Free demo available	Pricing upon request	Website
10	Crave Interactive	Best for digital compendium integration	Free demo available	Pricing upon request	Website

Featured Tools

1. 

   roommaster

   This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.

   4.3

   Visit Website
2. 

   Little Hotelier

   This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.

   4

   Visit Website
3. 

   Roomstay Hotel Booking Engine

   Visit Website

Recensioni dei software di ordinazione mobile per hotel

Qui di seguito troverai i miei riepiloghi dettagliati dei software di ordinazione mobile per hotel selezionati nella mia shortlist. Le mie recensioni offrono uno sguardo approfondito alle funzionalità, alle integrazioni e agli scenari d’uso ideali di ciascuna piattaforma per aiutarti a individuare la soluzione migliore per te.

1

Canary Technologies

Best for contactless payment options

• Free demo available
• Pricing upon request

Visit Website

Rating: 4.8/5

Canary Technologies offers hotels a way to handle contactless payments and digital guest interactions. It’s a strong fit for properties that want to reduce front desk friction and modernize payment collection. If you’re looking to minimize physical touchpoints and speed up check-in or service payments, Canary Technologies is worth considering.

Who Is Canary Technologies Best For?

Canary Technologies suits hotels and resorts that need secure, contactless payment solutions to support digital guest experiences.

Why I Picked Canary Technologies

I picked Canary Technologies because its contactless payment options directly address a growing need for secure, frictionless transactions in hotels. The platform lets guests pay for room service, amenities, or upgrades from their own devices, which reduces the need for physical cards or in-person exchanges. I also like that Canary Technologies supports digital authorization forms and PCI-compliant payment processing, which helps hotels minimize fraud risk and simplify operations. These features make it a strong fit for properties that want to modernize their mobile ordering and payment workflows.

Canary Technologies Key Features

• Digital check-in: Guests can complete check-in procedures from their mobile devices before arrival.
• Guest messaging: Staff can communicate with guests through SMS or web-based chat for service requests and updates.
• Incidental authorization: The platform allows hotels to securely authorize and manage incidental charges during a guest’s stay.
• Customizable digital forms: Hotels can create and deploy branded digital forms for waivers, requests, or feedback collection.

Canary Technologies Integrations

Integrations include Oracle Hospitality, WebRezPro, Mews, Amadeus, Maestro, Cloudbeds, Siteminder, and more.

Pros and Cons

Pros:

• PCI-compliant payment processing for guest security
• Digital check-in supports pre-arrival guest engagement
• Contactless payments reduce front desk congestion

Cons:

• Limited branding options for digital forms
• No built-in menu or F&B ordering module

LEARN MORE ABOUT CANARY TECHNOLOGIES:

• Check out Canary Technologies on their website
• Read my in-depth review of Canary Technologies

2

Mews

Best for PMS system connectivity

• Free demo available
• Pricing upon request

Visit Website

Mews is a property management system designed for hotels that want strong connectivity between their PMS and other guest-facing tools, including mobile ordering platforms. It appeals to hotel operators who need to centralize operations and automate workflows across multiple systems. If you’re looking to connect mobile ordering with reservations, billing, and guest profiles, Mews offers a unified approach.

Who Is Mews Best For?

Mews is a strong fit for hotels and hospitality groups that prioritize smooth PMS connectivity with mobile ordering and other guest service tools.

Why I Picked Mews

I chose Mews because its PMS system connectivity stands out for hotels that want to link mobile ordering directly with guest profiles, billing, and room management. Mews offers a centralized platform where orders placed through mobile devices can sync with the PMS, making it easier to track guest spending and preferences in real time. I also appreciate that Mews supports automated workflows, so staff can manage orders, housekeeping, and guest requests from a single dashboard. This level of integration is especially valuable for properties aiming to deliver a connected, data-driven guest experience.

Mews Key Features

• Multi-property management: Manage multiple hotel locations and their mobile ordering workflows from a single platform.
• Customizable guest app: Offer guests a branded mobile experience for ordering, check-in, and service requests.
• Real-time reporting: Access up-to-date analytics on orders, revenue, and guest activity.
• Third-party marketplace: Connect with a wide range of hospitality apps and services directly through the Mews Marketplace.

Mews Integrations

Integrations include Booking.com, SiteMinder, Expedia, Tripadvisor, BEONX, 1CHECK, 20Tabs, 24SevenOffice, and more.

Pros and Cons

Pros:

• Customizable guest-facing mobile app interface
• Supports multi-property mobile ordering workflows
• Centralized dashboard for order and room management

Cons:

• Occasional delays in syncing order data
• Mobile ordering setup requires third-party add-ons

LEARN MORE ABOUT MEWS:

• Check out Mews on their website

3

Duve

Best for personalized guest experiences

• Free demo available
• From $120/month

Visit Website

Duve helps hotels deliver tailored guest experiences by combining mobile ordering with personalized communication and upselling tools. This platform is a strong fit for properties that want to automate guest messaging, offer in-room service, and customize recommendations based on guest profiles. If you’re looking to boost ancillary revenue while making each guest feel recognized, Duve brings these capabilities together in one solution.

Who Is Duve Best For?

Duve suits hotels and serviced apartments that want to personalize guest interactions and automate tailored upsell offers throughout the guest journey.

Why I Picked Duve

What sets Duve apart for hotel mobile ordering is its focus on creating truly personalized guest experiences. I picked Duve because it lets you tailor in-room dining menus, upsell offers, and service recommendations based on guest profiles, preferences, and stay details. The platform’s automated messaging and guest journey tools help hotels deliver relevant information and offers at just the right moment. This approach makes it easier for hotels to drive ancillary revenue while making each guest feel individually recognized and valued.

Duve Key Features

• Contactless check-in and check-out: Guests can complete arrival and departure processes from their mobile device.
• Digital room directory: Hotels can provide a customizable, interactive guide to services, amenities, and local recommendations.
• Multi-language support: The platform automatically translates menus and communications into the guest’s preferred language.
• Task management for staff: Assign, track, and update service requests and housekeeping tasks in real time.

Duve Integrations

Integrations include CloudBeds, Mews, Opera, Guestline, Apaleo, Stripe, WhatsApp, Assa Abloy, Alice, Airbnb, and more.

Pros and Cons

Pros:

• Supports digital room service menus
• Automated guest messaging throughout the stay
• Personalized upsell offers based on guest profiles

Cons:

• Guest app download sometimes required for full features
• Limited reporting for mobile ordering analytics

LEARN MORE ABOUT DUVE:

• Check out Duve on their website

4

STAY

Best for guest messaging integration

• Free demo available
• Pricing upon request

Visit Website

If you want to combine mobile ordering with real-time guest messaging, STAY is worth a close look. This platform is designed for hotels that want to centralize guest requests, orders, and communication in one place. It’s especially useful for properties aiming to personalize service and respond quickly to guests' needs throughout the stay.

Who Is STAY Best For?

STAY suits hotel teams that want to unify mobile ordering and guest messaging to deliver faster, more personalized service.

Why I Picked STAY

I picked STAY because its guest messaging integration stands out for hotels that want to connect ordering and communication in one platform. The tool lets guests place orders and chat with staff through the same interface, so requests and updates never get lost. I like that you can automate responses to common questions while still keeping the option for personalized replies. STAY also supports real-time notifications, which help teams respond quickly to guest needs and order changes.

STAY Key Features

• Customizable digital menus: Create and update menus with images, descriptions, and pricing for food, drinks, and services.
• Scheduled ordering: Allow guests to place orders in advance for specific times, such as breakfast or spa appointments.
• Multi-language support: Offer ordering and communication in several languages to accommodate international guests.
• Analytics dashboard: Track order volume, response times, and guest engagement through a centralized reporting interface.

STAY Integrations

Integrations include Oracle Opera Cloud, Mews, Avalon, QuoHotel, Sabre, Book4Time, Stripe, Adyen, Hub OS, Review Pro, and more.

Pros and Cons

Pros:

• Customizable digital menus for hotel services
• Supports multi-language guest communication
• Guest messaging and ordering in one app

Cons:

• Analytics dashboard lacks advanced filtering
• No built-in loyalty or rewards program

LEARN MORE ABOUT STAY:

• Check out STAY on their website

5

Intelity

Best for in-room tablet ordering

• Free demo available
• Pricing upon request

Visit Website

Intelity offers a mobile ordering platform built around in-room tablets for hotels and resorts. It’s a strong fit for properties that want to digitize room service, guest requests, and amenity bookings directly from the guestroom. If you’re looking to modernize in-room dining and guest engagement, Intelity brings these features together in a single, guest-facing device.

Who Is Intelity Best For?

Intelity suits full-service hotels and resorts that want to offer in-room tablet ordering for dining, amenities, and guest services.

Why I Picked Intelity

I chose Intelity because it’s one of the few platforms designed specifically for in-room tablet ordering in hotels. The system lets guests browse menus, place dining orders, and request amenities directly from a dedicated tablet in their room, which creates a modern, interactive guest experience. I also appreciate that Intelity’s platform supports real-time order tracking and integrates with hotel operations to simplify fulfillment. This focus on in-room technology makes it a strong choice for properties that want to elevate guest service and drive more revenue from room service and amenities.

Intelity Key Features

• Contactless check-in and check-out: Guests can complete arrival and departure processes directly from the in-room tablet. 
• Digital compendium: Hotels can provide a customizable digital directory of services, amenities, and local recommendations. 
• Push notifications: Send targeted messages and promotions to guests through the tablet interface. 
• Multi-language support: The platform allows guests to interact with menus and services in their preferred language.

​Intelity Integrations

Integrations include Oracle Hospitality, Amadeus, Mews, StayNTouch, Cloudbeds, RoomRaccoon, Guestline, and Infor.

Pros and Cons

Pros:

• Real-time order tracking for staff and guests
• Customizable digital menus for each property
• In-room tablets support direct guest ordering

Cons:

• Menu updates must be managed per property
• Requires investment in dedicated tablet hardware

LEARN MORE ABOUT INTELITY:

• Check out Intelity on their website

6

RestApp

Best for customizable menu layouts

• 15-day free trial available
• From $49/month

Visit Website

Rating: 5/5

RestApp gives hotels and hospitality venues flexible control over how their digital menus look and function. This platform is a good fit for properties that want to tailor menu layouts to match branding or guest preferences. If you need to highlight specials, upsell items, or organize complex offerings, RestApp helps you design menus that fit your service style.

Who Is RestApp Best For?

RestApp suits hotels and hospitality businesses that want full control over digital menu layouts and visual presentation.

Why I Picked RestApp

I picked RestApp because its menu layout customization stands out for hotels that want to create a branded, guest-friendly ordering experience. The platform lets you design menus with flexible sections, images, and item groupings, so you can highlight specials or organize offerings by meal period or venue. I also like that you can adjust the look and feel to match your property’s branding, which is important for hotels with multiple outlets or unique service concepts. This level of control helps hotels present their food and beverage options in a way that feels intentional and engaging to guests.

RestApp Key Features

• Multi-language support: Guests can view and order from menus in their preferred language.
• QR code ordering: Each table or room can have a unique QR code for direct ordering.
• Inventory tracking: The system updates menu availability in real time as items sell out.
• Order status notifications: Guests receive updates on their order progress directly through the platform.

RestApp Integrations

Integrations include PaymentSense, EVO Payments, Stripe, PayPal, Worldpay, and Authorize.net. An API is also available for custom integrations.

Pros and Cons

Pros:

• Order status notifications sent to guests
• Real-time inventory and menu updates
• Menu layouts can be fully customized

Cons:

• Lacks offline ordering functionality
• Menu setup can be time-consuming for large hotels

LEARN MORE ABOUT RESTAPP:

• Check out RestApp on their website

7

RoomOrders

Best for QR code ordering workflows

• Free demo available
• From $49/month

Visit Website

RoomOrders gives hotels a way to let guests order food, drinks, or services by scanning QR codes from anywhere on the property. This tool is a strong fit for properties that want to digitize in-room dining, poolside service, or lobby requests without requiring guests to download an app. If you’re looking to simplify ordering workflows and reduce wait times, RoomOrders is designed for you.

Who Is RoomOrders Best For?

RoomOrders suits hotels and resorts that want to enable QR code-based ordering for food, drinks, or guest services across their property.

Why I Picked RoomOrders

I picked RoomOrders because its QR code ordering workflows let hotels offer guests a fast, app-free way to place orders from anywhere on the property. The platform generates unique QR codes for different locations, like guest rooms, poolside loungers, or meeting spaces, so guests can scan and order directly from their mobile devices. I also appreciate that RoomOrders supports digital menus and real-time order tracking, which helps staff manage requests efficiently. This approach is especially useful for properties aiming to modernize service delivery and reduce friction in the guest experience.

RoomOrders Key Features

• Multi-language support: Guests can view menus and place orders in their preferred language. 
• POS system integration: Orders sync directly with existing point-of-sale systems for simplified operations. 
• Customizable branding: Hotels can tailor the look and feel of digital menus to match their brand. 
• Analytics dashboard: Managers can track order volume, popular items, and guest preferences in real time.

RoomOrders Integrations

Native integrations are not currently listed.

Pros and Cons

Pros:

• Custom branding for menus and interface
• No guest app download required
• QR code ordering works property-wide

Cons:

• No built-in loyalty or upsell features
• Menu setup can require manual input

LEARN MORE ABOUT ROOMORDERS:

• Check out RoomOrders on their website

8

SABA Hospitality

Best for automated upselling features

• Free demo available
• From $1.50/room/month

Visit Website

If you’re looking for mobile ordering software that prioritizes automated upselling, SABA Hospitality is worth considering. This platform is designed for hotels that want to increase ancillary revenue by surfacing targeted offers and upgrades throughout the guest journey. SABA Hospitality appeals to properties aiming to personalize guest interactions while driving more revenue from in-stay purchases.

Who Is SABA Hospitality Best For?

SABA Hospitality suits hotel operators who want to automate upselling and deliver targeted in-stay offers to guests.

Why I Picked SABA Hospitality

I picked SABA Hospitality because its automated upselling features are purpose-built for hotels that want to maximize in-stay revenue through mobile ordering. The platform uses guest data and behavioral triggers to present personalized offers, upgrades, and add-ons at key moments during the guest journey. I like that SABA Hospitality enables hotels to set up dynamic, rules-based campaigns that automatically surface relevant upsell opportunities without manual intervention. This approach helps hotels capture more ancillary revenue while keeping the guest experience personalized and convenient.

SABA Hospitality Key Features

• Digital compendium: Guests can access property information, menus, and services from their own devices.
• Multi-language support: The platform supports multiple languages to accommodate international guests.
• Contactless ordering: Guests can place orders for food, amenities, or services without direct staff interaction.
• Real-time analytics dashboard: Hotel teams can monitor guest engagement and order trends as they happen.

SABA Hospitality Integrations

Integrations include Oracle Opera, Infrasys, Quore, Optii, Hapi, SuperSaaS, FCS, Knowcross, and more.

Pros and Cons

Pros:

• Real-time analytics for guest engagement tracking
• Digital compendium centralizes guest information access
• Automated upselling prompts increase ancillary revenue

Cons:

• Custom branding options require additional setup
• No built-in payment processing for orders

LEARN MORE ABOUT SABA HOSPITALITY:

• Check out SABA Hospitality on their website

9

Jamezz

Best for self-service kiosk compatibility

• Free demo available
• Pricing upon request

Visit Website

Jamezz offers mobile ordering software designed for hotels that want to add self-service kiosks to their guest experience. This platform appeals to properties looking to reduce wait times and give guests more control over ordering food, drinks, or amenities. Jamezz helps hotels modernize service touchpoints while supporting both digital and physical ordering channels.

Who Is Jamezz Best For?

Jamezz is a strong fit for hotels that want to offer guests self-service kiosk ordering alongside mobile and QR code options.

Why I Picked Jamezz

I picked Jamezz because its self-service kiosk compatibility gives hotels a flexible way to modernize guest ordering. Jamezz lets you set up branded kiosks in lobbies, restaurants, or lounges, so guests can place orders without waiting for staff. I appreciate that the same platform supports mobile, QR code, and kiosk ordering, making it easy to offer a consistent experience across channels. This approach helps hotels reduce bottlenecks during busy periods and gives guests more autonomy over their in-stay purchases.

Jamezz Key Features

• Multi-language support: Guests can access menus and place orders in their preferred language.
• Allergy and dietary filters: The platform allows guests to filter menu items based on allergies or dietary preferences.
• Real-time order tracking: Guests and staff can monitor order status from placement to delivery.
• Customizable upsell prompts: Hotels can configure targeted upsell messages within the ordering flow.

Jamezz Integrations

Integrations include Lightspeed, Oracle Hospitality, unTill, Trivec, Vectron, NCR Aloha, Deliverect, Leat, MplusKASSA, and more.

Pros and Cons

Pros:

• Upsell prompts drive ancillary revenue
• Allergy filters improve guest safety
• Self-service kiosks support high guest volumes

Cons:

• Menu management less advanced than F&B platforms
• No built-in payment processing for kiosks

LEARN MORE ABOUT JAMEZZ:

• Check out Jamezz on their website

10

Crave Interactive

Best for digital compendium integration

• Free demo available
• Pricing upon request

Visit Website

Crave Interactive offers a digital compendium platform that combines in-room tablets with mobile ordering for hotels. It’s a strong fit for properties that want to centralize guest information, dining, and service requests in one digital hub. Hotels looking to replace paper directories and simplify guest communication often turn to Crave for its integrated approach.

Who Is Crave Interactive Best For?

Crave Interactive suits hotels and resorts that want to digitize their guest compendium and integrate mobile ordering with in-room tablets.

Why I Picked Crave Interactive

I picked Crave Interactive because its digital compendium integration stands out for hotels that want to modernize guest information and service delivery. The platform lets you combine digital directories, dining menus, and mobile ordering into a single in-room tablet or guest device, which reduces paper clutter and keeps information up to date. I like that guests can access everything from room service to spa bookings and local recommendations in one place. This approach helps hotels create a unified digital guest experience while making it easier to manage content and services centrally.

Crave Interactive Key Features

• Contactless check-in and check-out: Guests can complete arrival and departure processes directly from the in-room tablet.
• Push notifications: Hotels can send targeted messages and promotions to guests during their stay.
• Multi-language support: The platform allows guests to interact with menus and services in their preferred language.
• Room control integration: Guests can adjust lighting, temperature, and entertainment systems through the same device.

Crave Interactive Integrations

Integrations include Oracle Hospitality, Mews, Protel, StayNTouch, Cloudbeds, RoomRaccoon, Guestline, and more.

Pros and Cons

Pros:

• Push notifications for real-time guest updates
• Supports contactless check-in and check-out
• Digital compendium centralizes guest information access

Cons:

• Integrations with PMS and POS require setup
• Limited analytics for guest ordering trends

LEARN MORE ABOUT CRAVE INTERACTIVE:

• Check out Crave Interactive on their website

Altri software di ordinazione mobile per hotel

Qui trovi altre soluzioni di software di ordinazione mobile per hotel che non sono entrate nella mia shortlist, ma che vale comunque la pena di prendere in considerazione:

1. SuitePad

   For in-room device management

2. IRIS.net

   For multilingual menu support

3. Oktopost

   For kitchen display system integration

4. Barpay

   For poolside food and drink ordering

Criteri di selezione del software di ordinazione mobile per hotel

Nella selezione dei migliori software di ordinazione mobile per hotel da inserire in questo elenco, ho considerato le comuni esigenze e difficoltà degli acquirenti, come l'integrazione con i sistemi alberghieri già in uso e il supporto per esperienze ospite contactless. Ho inoltre utilizzato il seguente schema di valutazione per garantire un'analisi strutturata ed equa:

Funzionalità di base (25% del punteggio totale)
Per essere preso in considerazione in questa lista, ogni soluzione doveva soddisfare questi casi d'uso comuni:

• Ricevere ordini di cibo e bevande dagli ospiti
• Instradare gli ordini al reparto o punto vendita corretto
• Mostrare menu digitali e opzioni di servizio
• Abilitare l'elaborazione dei pagamenti tramite la piattaforma
• Supportare il monitoraggio degli ordini e gli aggiornamenti di stato

Funzionalità distintive aggiuntive (25% del punteggio totale)
Per restringere ulteriormente la selezione, ho valutato anche funzionalità particolari come:

• Gestione dei dispositivi in camera per tablet o chioschi
• Integrazione con sistemi di gestione alberghiera
• Supporto multilingue per ospiti internazionali
• Suggerimenti per up-selling e cross-selling durante il processo di ordinazione
• Notifiche push in tempo reale per aggiornamenti sugli ordini

Usabilità (10% del punteggio totale)
Per valutare la facilità d'uso di ciascun sistema, ho tenuto conto dei seguenti aspetti:

• Interfaccia per gli ospiti semplice e intuitiva
• Navigazione veloce nel menu e invio rapido degli ordini
• Design responsivo per dispositivi mobili e tablet
• Gerarchia visiva chiara e font leggibili
• Passaggi minimi richiesti per completare un ordine

Onboarding (10% del punteggio totale)
Per valutare l’esperienza di onboarding di ciascuna piattaforma, ho considerato i seguenti aspetti:

• Disponibilità di guide di configurazione passo-passo
• Accesso a video di formazione e documentazione
• Tour interattivi del prodotto per i nuovi utenti
• Template di menu preimpostati per un avvio rapido
• Supporto per importazione e migrazione dei dati

Assistenza clienti (10% del punteggio totale)
Per valutare i servizi di assistenza clienti di ciascun fornitore software, ho considerato i seguenti elementi:

• Assistenza disponibile 24/7 per urgenze
• Opzioni di supporto tramite live chat e telefono
• Account manager dedicato o specialista onboarding
• Accesso a un centro assistenza o knowledge base ricercabile
• Tempi di risposta rapidi alle richieste di supporto

Rapporto qualità-prezzo (10% del punteggio totale)
Per valutare il rapporto qualità-prezzo di ciascuna piattaforma, ho considerato i seguenti fattori:

• Prezzi trasparenti senza costi nascosti
• Piani flessibili per diverse dimensioni di struttura
• Sconti per contratti multi-struttura o a lungo termine
• ROI chiaro in base alle funzionalità e all’uso
• Prova gratuita o demo disponibile prima dell’acquisto

Recensioni clienti (10% del punteggio totale)
Per avere un’idea della soddisfazione complessiva dei clienti, ho considerato i seguenti punti leggendo le recensioni:

• Feedback positivi su affidabilità e continuità del servizio
• Segnalazioni di supporto utile e reattivo
• Commenti sulla facilità d’uso per personale e ospiti
• Menzioni di integrazioni di successo con i sistemi dell’hotel
• Feedback su aggiornamenti delle funzionalità e miglioramenti del prodotto

Come scegliere un software per ordinazioni mobile per hotel

È facile perdersi tra lunghe liste di funzionalità e strutture di prezzo complesse. Per aiutarti a restare concentrato durante il tuo personale processo di selezione del software, ecco una checklist dei fattori da tenere a mente:

Cos’è un software per ordinazioni mobile per hotel?

Un software per ordinazioni mobile per hotel è un sistema digitale che permette agli ospiti di consultare i menu, avanzare richieste e ordinare servizi dai propri dispositivi o da tablet in camera. Queste piattaforme supportano l’ordinazione online e indirizzano automaticamente le richieste al reparto appropriato, aiutando gli hotel ad ottimizzare le operazioni e migliorare l’efficienza del servizio. Utilizzati comunemente dagli albergatori, questi sistemi gestiscono ordini di cibo e bevande, room service e altre richieste degli ospiti. Funzionalità come opzioni di ritiro, integrazione con POS dei ristoranti e possibilità di personalizzazione agevolano precisione e comodità. Molti hotel li usano anche per aumentare il fatturato, migliorare la redditività e promuovere servizi tramite canali come i social media.

Funzionalità

Nella scelta di un software per ordinazioni mobile per hotel, presta attenzione alle seguenti funzionalità chiave:

• Visualizzazione digitale del menu: Consente agli ospiti di consultare le opzioni aggiornate di cibo, bevande e servizi direttamente dai loro dispositivi o dai tablet in camera, riducendo la necessità di materiali stampati.
• Instradamento degli ordini: Invia automaticamente gli ordini degli ospiti al reparto o punto vendita corretto, come cucina, bar o servizio di pulizia, velocizzando l’evasione e riducendo gli errori.
• Elaborazione dei pagamenti integrata: Permette agli ospiti di pagare gli ordini direttamente tramite la piattaforma usando carte di credito, portafogli digitali o addebiti in camera, supportando transazioni sicure e comode.
• Branding personalizzabile: Consente agli hotel di personalizzare l’aspetto dell’interfaccia per gli ordini in linea con la propria identità di marca, inclusi loghi, colori e layout del menu.
• Supporto multilingue: Offre traduzioni del menu e dell’interfaccia per accogliere ospiti internazionali e migliorare l’accessibilità.
• Monitoraggio degli ordini in tempo reale: Permette agli ospiti di visualizzare lo stato dei propri ordini, dalla conferma alla consegna, aiutando a gestire le aspettative e ridurre le chiamate di follow-up.
• Strumenti di upselling e cross-selling: Suggerisce agli ospiti upgrade o extra pertinenti durante il processo di ordinazione, aumentando il valore medio degli ordini.
• Raccolta di feedback degli ospiti: Offre sondaggi integrati o strumenti di valutazione, così gli ospiti possono condividere immediatamente le loro opinioni dopo il servizio ricevuto.
• Integrazione con i sistemi dell’hotel: Si collega con sistemi di gestione della proprietà, punti vendita e sistemi di messaggistica per garantire operazioni fluide e fatturazione precisa.
• Opzioni di servizio contactless: Supporta ordinazioni tramite QR code e ricevute digitali, minimizzando il contatto fisico e rispondendo alle preferenze moderne degli ospiti.

Vantaggi

L’implementazione di un software per ordinazioni mobili negli hotel offre diversi vantaggi sia per il tuo team che per l’attività. Ecco alcuni benefici di cui puoi godere:

• Consegna del servizio più rapida: Gli ordini vengono indirizzati immediatamente al reparto giusto, riducendo i tempi di attesa e migliorando la soddisfazione degli ospiti.
• Riduzione degli errori manuali: I menu digitali e l’elaborazione automatica degli ordini riducono al minimo gli errori che possono verificarsi con ordini scritti a mano o verbali.
• Esperienza contactless per gli ospiti: Gli ospiti possono visionare il menu, ordinare e pagare dai loro dispositivi o dai tablet in camera, soddisfacendo le moderne esigenze di igiene e comodità.
• Maggiori opportunità di fatturato: Gli strumenti di upselling e cross-selling propongono extra pertinenti agli ospiti, aiutando ad aumentare il valore medio degli ordini.
• Operazioni semplificate: L’integrazione con i sistemi PMS e POS garantisce una fatturazione precisa e una coordinazione efficiente tra i team.
• Miglior raccolta di feedback degli ospiti: Gli strumenti di sondaggio integrati facilitano la raccolta di feedback in tempo reale e la rapida gestione delle eventuali problematiche.
• Maggiore coerenza del brand: Le interfacce personalizzabili permettono di mantenere il branding della struttura su tutti i punti di contatto con il cliente.

Costi e prezzi

La scelta del software per ordinazioni mobili negli hotel richiede la comprensione dei vari modelli e piani di tariffazione disponibili. I costi variano in base alle funzionalità, dimensioni del team, componenti aggiuntivi e altri fattori. La tabella sottostante riepiloga i piani più comuni, i loro prezzi medi e le caratteristiche tipiche incluse nelle soluzioni di software per ordinazioni mobili negli hotel:

Tabella di confronto dei piani per il software di ordinazione mobile per hotel