Skip to main content

I’m an individual steeped in decades of experience in hotel tech, and today I’m here to share the Webex Events review. My goal is to present the details and insights you seek to determine whether this tool aligns with your needs. From the interface to the functionalities, I’ll be breaking down each aspect, allowing you to make an informed decision with confidence. So, let’s move forward and explore what Webex Events has to offer to professionals like us in the hospitality industry.

Webex Events software review - a screenshot of the tool's data dashboard
This is a screenshot from the Webex Events data dashboard that provides real-time insights into attendee engagement and sponsor ROI metrics, enabling businesses to monitor their performance effectively.

Webex Events Product Overview

Webex Events is a comprehensive event platform engineered to orchestrate end-to-end event management, covering virtual meetings, in-person events, online events, and in-person trade shows, with its versatile event app accessible on both iOS and Android. This sophisticated tool is meticulously crafted for the needs of both enterprise-level corporations and small businesses, propelling them forward in the realm of events services with its robust backend and adept support team. The platform renders a great advantage by harmonizing live streaming, verified user reviews, and proactive notifications, enabling effective follow-up and engagement with attendees.

It addresses the inherent challenges of coordinating onsite interactions and virtual conference spaces, employing intuitive messaging apps, and providing insightful metrics and detailed screenshots to ensure a smooth user experience. The tool is notably distinguished by its compatibility with Webex meetings and its capability to easily manage permissions and check-in processes, positioning it as a trusted provider in the extensive event management ecosystem.


  • Customization: The ability to customize events allows hosts to create a unique and branded experience for participants.
  • Interactivity: Features like Q&A and real-time polling make interaction with the audience straightforward and effective.
  • Scalability: The capability to handle a large number of participants means it’s well-suited for a range of event sizes.


  • Complexity: The abundance of features might seem overwhelming to new users, necessitating a learning curve.
  • Integration Limitations: While it integrates with various tools, it may not accommodate every third-party application available in the market.
  • Resource Intensive: The software can be demanding on system resources, potentially affecting performance on older hardware.

Expert Opinion

In my extensive experience comparing various event planning software, I’ve formed a nuanced opinion of Webex Events. It shows strength in areas like scalability, customization, and interactive features, enabling hosts to manage sizable audiences and create engaging branded experiences. However, it may pose challenges in the integration with some third-party tools and can be resource-intensive, potentially impacting those using older systems.

After evaluating features, interface, support, and overall functionality, it’s clear that while Webex Events has its drawbacks, it stands out in providing interactive and tailored event experiences. It outperforms in delivering a level of customization and interaction that many competitors don’t quite match. In determining the best fit, users who prioritize interactivity, scalability, and customization will find it particularly suitable, especially those organizing large-scale, professional events.

Webex Events: The Bottom Line

Webex Events stands out for its detailed customization options and its focus on interactivity, allowing hosts to engage with their audience effectively. It offers a suite of features, such as real-time polling and Q&A sessions, not always found in similar platforms, enabling hosts to create a more tailored and engaging experience for participants. Its scalability to accommodate various event sizes also distinguishes it from others in the market. The distinctive combination of these features makes it a noteworthy option for those looking to host interactive and scalable events.

Webex Events Deep Dive

Product Specifications

  1. Customizable Branding - Yes
  2. Real-Time Polling - Yes
  3. Q&A Feature - Yes
  4. Scalability (Large Audience Management) - Yes
  5. Automated Invitations and Reminders - Yes
  6. Integration Capabilities - Yes
  7. In-Event Chat - Yes
  8. Data Security - Yes
  9. Reporting and Analytics - Yes
  10. Event Registration - Yes
  11. Attendance Tracking - Yes
  12. Video Conferencing - Yes
  13. Screen Sharing - Yes
  14. Mobile Access - Yes
  15. Multi-Language Support - Yes
  16. Session Recording - Yes
  17. Event Promotion - Yes
  18. Social Media Promotion - Yes
  19. Budget Management - No
  20. Payment Processing - No
  21. Ticketing - No
  22. Vendor Management - No
  23. Venue Management - No
  24. Attendee Surveys - Yes
  25. Email Marketing - Yes

Webex Events Feature Overview

  1. Customizable Branding: This feature enables hosts to tailor the look and feel of events, reinforcing brand identity.
  2. Real-Time Polling: Real-time polling facilitates instant feedback, enabling more dynamic, engaging sessions.
  3. Q&A Feature: This allows direct interaction between hosts and participants, fostering engagement.
  4. Scalability: The ability to cater to large audiences makes it versatile for various event sizes.
  5. Automated Invitations and Reminders: This keeps attendees informed and increases turnout.
  6. Integration Capabilities: Integration with various tools enhances functionality and user experience.
  7. In-Event Chat: This allows immediate communication between participants, enhancing interaction.
  8. Data Security: Robust security ensures that user data remains protected.
  9. Reporting and Analytics: These offer insights into event performance and attendee behavior.
  10. Multi-Language Support: Support for multiple languages increases accessibility for global participants.

Standout Functionality

Webex Events distinguishes itself with its robust real-time interaction capabilities, notably the Q&A and real-time polling features, allowing for high levels of participant engagement. The customizable branding options are extensive, enabling a high degree of personalization and brand reinforcement. Its scalable architecture is another differentiator, capable of managing a varied range of event sizes efficiently.


Webex Events offers integrations with numerous tools and platforms like Microsoft Teams, Slack, and Learning Management Systems, enhancing its versatility. These integrations allow for an easy workflow between different platforms, optimizing efficiency. It provides an API, allowing users to integrate it with other tools and platforms to extend its capabilities further. Various add-ons are available to augment the platform’s functionalities.

Webex Events Pricing

Pricing upon request

Ease of Use

Webex Events comes with a well-organized interface, but new users might find the array of features a bit overwhelming initially. The navigation is logical, but the richness in functionality necessitates a learning curve. I observe that the onboarding process is comprehensive, aiding users in acclimatizing to the environment swiftly.

Customer Support

Webex Events provides a commendable level of customer support with various channels available, including live chat and tutorials. The response times are generally prompt, and the availability of resources like documentation and webinars is ample. However, some users might find the initial interaction with support to be somewhat scripted, and lacking in personalized attention.

Webex Events Use Case

Who Would Be A Good Fit For Webex Events?

Webex Events suits professionals and organizations conducting large-scale, interactive virtual events. From what I observe, the most loyal customers are those in the corporate sector, especially those who prioritize brand presence and audience engagement.

The platform excels in environments that require extensive customization and real-time interaction features, making it ideal for industries like education, information technology, and corporate services. Companies of various sizes find it fitting, especially those with teams dedicated to organizing and managing events, valuing its scalability and branding options.

Who Would Be A Bad Fit For Webex Events?

Companies or individuals looking for simplistic, straightforward solutions may find Webex Events not to their liking. Those who find themselves overwhelmed by extensive feature sets may feel disappointed with the platform's richness in functionalities. Small-scale event organizers, especially those without a dedicated team for managing events, might struggle with the learning curve and plethora of options available. Industries or companies focusing on smaller, informal gatherings may not fully utilize the capabilities of Webex Events and might find more straightforward solutions more accommodating.

Webex Events FAQs

Is Webex Events suitable for large-scale events?

Yes, it specializes in hosting large-scale, interactive virtual events, offering features tailored for extensive audience management.

Can the platform integrate with third-party applications?

Yes, it offers various integration options, including Microsoft Teams and Slack, along with an API for additional integrations.

Is there a feature for real-time audience interaction?

Yes, real-time polling and Q&A features are available for immediate interaction with participants.

Can the interface of Webex Events be customized?

Yes, it provides detailed customization options for branding and user interface modifications.

Is the platform mobile-accessible?

Yes, Webex Events offers mobile app access, allowing participation from various devices.

Does Webex Events provide data security?

Yes, robust data security measures are in place to protect user information.

Are there any analytics or reporting features?

Yes, it provides extensive reporting and analytics to gain insights into event performance and attendee behavior.

Does it support multiple languages?

Yes, multi-language support is available, enhancing accessibility for global users.

Alternatives to Webex Events

  • Zoom: Better for those looking for a user-friendly interface and widespread recognition.
  • GoToWebinar: Suited for those who prioritize extensive webinar marketing features.
  • Microsoft Teams Live Events: Ideal for users already integrated into the Microsoft ecosystem, seeking easy connectivity.

Webex Events Company Overview & History

Webex Events is a product of Cisco, a multinational technology conglomerate, with headquarters located in San Jose, California. It serves a diverse range of companies globally, specializing in networking hardware, software, and telecommunications equipment. Cisco is publicly owned and recognized for its commitment to technology innovation. It operates with a mission to empower people to work easily, emphasizing collaboration and connectivity. Cisco, founded in 1984, has achieved numerous milestones, including leading advancements in Internet Protocol-based networking technologies.


Webex Events emerges as a robust solution for hosting interactive, large-scale virtual events. Its extensive customization, real-time interaction capabilities, and scalability make it a solid choice for organizations and professionals focusing on brand presence and audience engagement. It may present a learning curve to some, especially those looking for simplistic solutions, but its rich feature set is a significant advantage for those who can leverage it.

The platform’s commitment to data security and integration capabilities further fortify its standing in the event planning software domain. I recommend potential users assess their specific needs and the scale at which they operate to determine if Cisco Webex Events aligns with their objectives. Please feel free to share your experiences and opinions in the comments.

By Cory Masters

Cory Masters is a dynamic professional with 10+ years of experience working across hotel and hospitality management, accounting, financial management, office management, and operations. She's passionate about elevating other professionals in the community, using her 4 years as an Assistant Hotel Manager at Four Seasons to share the lessons she's learned about managing guest interactions, reservations, hotel staff, hotel services, hotel management systems, and more.