10 Melhores Softwares de Check-in para Hotéis em 2026

Avaliações do melhor software de check-in para hotéis

1. 

   1

   Operto

   Best for smart lock and access control

   • Free demo available
   • From $4/month per door

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   Customer Rating:4.9/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Built around smart lock connectivity and contactless arrival, Operto is a guest access platform that handles mobile check-in, digital room keys, access code delivery, and device automation for hotels and short-term rental operators.

   Who Is Operto Best For?

   Operto suits hotels and vacation rental operators who manage physical access hardware and want guest check-in tied directly to smart lock control.

   Why I Picked Operto

   I've included Operto in my top picks because no other hotel check-in tool connects the digital guest arrival flow as directly to physical door access as this one does. I like that guests receive a mobile key automatically once check-in is complete, skipping the front desk entirely. Operto's remote lock and unlock capability is also genuinely useful, letting staff control room access from anywhere without being on-site.

   Operto Key Features

   • Guest identity verification: Guests confirm their identity through a digital form sent via email or text before receiving access credentials.
   • Operto Guest App: Guests can message property staff directly through the app for service requests without visiting the front desk.
   • Noise and occupancy monitoring: Connected sensors track noise levels and occupancy in real time, alerting staff to potential issues.
   • Automated task scheduling: Housekeeping and maintenance tasks are created and assigned automatically based on guest check-in and check-out times.

   Operto Integrations

   Operto integrates with PMS platforms, smart locks, and smart devices across a large partner network. PMS integrations include Oracle Opera, Mews, Cloudbeds, Guesty, Hostaway, Lodgify, Apaleo, WebRezPro, Shiji, and Tokeet, with smart lock integrations for brands like Salto, ASSA ABLOY, Yale, and Igloo Home.

   Pros and Cons

   Pros:

   • Strong PMS partner network for hotels
   • Automatic access codes per reservation
   • Built-in smart lock hardware option

   Cons:

   • Mobile app experience needs improvement
   • Some PMS integrations have reliability issues
   Learn more about Operto:

   • Check out Operto on their website
2. 

   2

   Little Hotelier

   Best for small property automation

   • 30-day free trial
   • From $39/month

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   Customer Rating:4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Little Hotelier is a cloud-based hotel management platform built specifically for small properties, combining a front desk system, online booking engine, and channel manager in one tool.

   Who Is Little Hotelier Best For?

   Little Hotelier is purpose-built for small independent properties like B&Bs, guesthouses, and boutique inns that need an all-in-one system without enterprise-level complexity.

   Why I Picked Little Hotelier

   I've included Little Hotelier in my top picks because it automates the repetitive front desk work that eats up time at small properties with lean teams. I particularly like the automated guest messaging, which triggers pre-arrival emails and post-stay follow-ups without any manual input. 

   The auto rate sync across connected OTAs runs in the background constantly, so my team isn't manually updating availability after each booking. It's one of the few tools designed from the ground up for small-scale operations, not a scaled-down version of an enterprise system.

   Little Hotelier Key Features

   • Single inventory grid: Manage availability and pricing across all channels from one unified grid, with availability rules to control how rooms are distributed.
   • Contactless payment processing: Accept deposits, process payments, and issue refunds without handling cards at the front desk.
   • Mobile app: Access reservations, guest details, arrivals, and departures from your phone, with push notifications for new bookings.
   • Data-driven pricing recommendations: View rate performance insights and competitor comparisons to adjust pricing without leaving the platform.

   Little Hotelier Integrations

   Little Hotelier connects to apps through the SiteMinder Hotel Exchange, with integrations including Booking.com, Expedia, Airbnb, Agoda, PayPal, Duve, Akia, RoomPriceGenie, and Chekin. 

   Pros and Cons

   Pros:

   • Designed for single-property management
   • Commission-free booking engine
   • Offers drag-and-drop reservations

   Cons:

   • Group and split reservations are difficult
   • Mobile app has fewer functions than web
   Learn more about Little Hotelier:

   • Check out Little Hotelier on their website
   • Read my in-depth review of Little Hotelier
3. 

   3

   Duve

   Best for multi-language guest messaging

   • Free demo available
   • From $120/month

   Visit Website

   Customer Rating:3.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Duve is a guest experience platform for hotels, vacation rentals, and hostels that combines online check-in, guest messaging, digital keys, upselling, and a branded guest app into one system.

   Who Is Duve Best For?

   Duve is a natural fit for independent hotels and boutique properties that regularly host international travelers and need to communicate with guests in their native language.

   Why I Picked Duve

   I've included Duve in my top picks because its multi-language guest messaging is genuinely one of the best I've seen in this space. DuveAI auto-resolves guest inquiries in 20+ languages, pulling from your property's knowledge base and live reservation data, so a guest messaging at 2 am in French gets a relevant, personalized response without waking anyone up. 

   All channels (WhatsApp, SMS, email, Booking.com, Airbnb) feed into one inbox, which keeps your team from losing threads across platforms.

   Duve Key Features

   • Online check-in with digital registration: Guests complete their registration card digitally before arrival, including ID uploads and signature capture.
   • Automated upselling tools: Send timed pre-arrival offers for room upgrades, early check-in, late checkout, and add-on services.
   • Branded guest web app: Guests access a property-branded web app without downloading anything, covering stay info and requests.
   • Automated pre-arrival workflows: Schedule triggered messages at set intervals before arrival based on reservation data.

   Duve Integrations

   Duve offers 100+ native integrations across PMS platforms, payment providers, lock systems, task management tools, and communication channels. Key PMS integrations include Oracle (Opera), Mews, Cloudbeds, Apaleo, Guesty, StayNTouch, Hostaway, Lodgify, and RMS. It also connects with payment providers like Stripe and Adyen, lock systems like ASSA ABLOY and Salto, and communication channels like WhatsApp and Booking.com. 

   Pros and Cons

   Pros:

   • Upsell revenue up to 10x traditional methods
   • Digital key access without app downloads
   • AI auto-replies in 20+ guest languages

   Cons:

   • Some guests mistake messages for scams
   • Initial setup and configuration can be complex
   Learn more about Duve:

   • Check out Duve on their website
4. 

   4

   Intelity

   Best for mobile app integrations

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:3.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Intelity is a guest experience platform for hotels that covers mobile check-in, mobile key access, in-room smart controls, digital dining, guest messaging, and service request ticketing.

   Who Is Intelity Best For?

   Intelity is a strong fit for full-service hotels, resorts, and casino properties that want to deliver a branded guest app experience beyond just check-in.

   Why I Picked Intelity

   I've included Intelity in my top picks because it's built a genuinely broad mobile app ecosystem that goes well beyond check-in. The branded guest app connects your PMS to the full stay, so guests can check in, request services, order dining, and control smart-room devices all from one app. 

   Intelity Key Features

   • ID capture and verification: Guests scan their ID through the app during mobile check-in, with the data flowing directly into your PMS via machine learning-based verification.
   • Secure key sharing: Guests can share their mobile key with additional guests in the party directly from the app, without front desk involvement.
   • Key disabling and revocation: Staff can disable or revoke mobile keys remotely from the backend, without needing to retrieve a physical key card.
   • AI Agent Studio: A built-in AI layer that lets you configure automated guest interactions across the guest journey, from pre-arrival through check-out.

   Intelity Integrations

   Intelity offers 150+ integrations, including Oracle Opera, Infor, Mews, Stayntouch, and WebRezPro, ASSA ABLOY, SALTO, dormakaba, MIWA, Onity, and Saflok.

   Pros and Cons

   Pros:

   • Strong support for smart-room controls
   • Unified platform spans check-in to check-out
   • Branded guest app with deep customization

   Cons:

   • UI design feels outdated in spots
   • Implementation timelines can be lengthy
   Learn more about Intelity:

   • Check out Intelity on their website
5. 

   5

   Charge Automation

   Best for customizable workflow automation

   • Free plan available
   • From $49/month

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   Customer Rating:2.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Charge Automation is a contactless hotel check-in platform that handles the full pre-arrival flow, including online check-in, ID verification, e-signatures, payment collection, and guest upsells, for hotels and vacation rentals.

   Who Is Charge Automation Best For?

   Charge Automation is a strong fit for hotels and vacation rental operators who need to automate guest communication, payment collection, and check-in steps across multiple properties.

   Why I Picked Charge Automation

   I picked Charge Automation as one of the best because the check-in workflow builder is genuinely flexible. You can configure each step per property, booking source, or guest type, so a direct booking and an OTA reservation don't have to follow the same flow. I also like that you can toggle individual steps on or off, including ID collection, e-signatures, upsells, and payment collection, without touching anything unrelated to that reservation type.

   Charge Automation Key Features

   • Smart lock access code management: Generate and send timed door access codes to guests automatically as part of the check-in flow, without manual coordination.
   • Branded digital guidebooks: Build web-based property guides that guests access before and during their stay, covering house rules, local recommendations, and arrival instructions.
   • Chargeback fraud protection: Back every payment with biometric guest verification and documentation collected at check-in to dispute and prevent fraudulent chargebacks.
   • Guest authority reporting: Automatically submit guest registration data to local authorities to meet compliance requirements across different jurisdictions.

   Charge Automation Integrations

   Charge Automation offers 50+ PMS integrations, including Cloudbeds, Guesty, Hostaway, Mews, Lodgify, Hostfully, Hospitable, OwnerRez, Beds24, and Eviivo. It also connects with 120+ payment gateways and supports smart lock providers like RemoteLock and TTLock. 

   Pros and Cons

   Pros:

   • Built-in upsells during the check-in flow
   • Per-property check-in workflow configuration
   • Automated pre-arrival payment

   Cons:

   • Limited custom email notification options
   • Struggles when reservation dates change
   Learn more about Charge Automation:

   • Check out Charge Automation on their website
6. 

   6

   innRoad

   Best for integrated property management

   • Free demo available
   • From $150/month

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   innRoad is a cloud-based hotel management platform that combines a property management system, channel management, booking engine, payment processing, and revenue management in a single suite for independent hotels.

   Who Is innRoad Best For?

   innRoad is a strong fit for independent hotels and small-to-mid-size properties that want a single platform to run front desk, reservations, and distribution without cobbling together separate systems.

   Why I Picked innRoad

   I picked innRoad as one of the best because it's one of the few hotel check-in platforms where the PMS, channel manager, booking engine, and payment processing all live inside one system, not bolted together via third parties. In practice, that means my team can update rates and availability once and watch it sync across all connected OTAs in real time. 

   I also like the built-in revenue management tools, which let you set ADR and occupancy goals, automate rate changes, and track forecasts without switching to a separate tool.

   innRoad Key Features

   • Online check-in/check-out: Guests can complete arrival and departure digitally, reducing front desk queues without requiring a separate app.
   • Task management: Create, assign, and track operational tasks across departments directly inside the PMS.
   • Group bookings: Manage room blocks, shared folios, and group reservations from a single reservation record.
   • Customizable reports: Build and export property performance reports filtered by date range, room type, or revenue category.

   innRoad Integrations

   innRoad integrates with 34 verified partners, including QuickBooks, Revinate, Akia, RemoteLock, Uniwell Systems, Squirrel, and Positouch, as well as lock systems like Saflok and ONITY. 

   Pros and Cons

   Pros:

   • Built-in booking engine and channel manager
   • 24/7 live phone and email support
   • Real-time OTA sync prevents double bookings

   Cons:

   • Interface can feel outdated for new users
   • Lacks dynamic rate controls
   Learn more about innRoad:

   • Check out innRoad on their website
   • Read my in-depth review of innRoad
   • Explore best alternatives to innRoad
7. 

   7

   Canary Technologies

   Best for digital ID verification

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Canary Technologies is a hotel check-in software platform that handles mobile check-in, ID and credit card collection, digital registration cards, and fraud detection—all without requiring guests to download an app.

   Who Is Canary Technologies Best For?

   Canary Technologies is a strong fit for full-service hotels and hotel groups that need to verify guest identity digitally before arrival.

   Why I Picked Canary Technologies

   I picked Canary Technologies as one of the best because its ID verification goes well beyond a basic photo upload. Canary's proprietary fraud detection runs automatically in the background, flagging suspicious guests and reducing chargebacks by up to 90%. 

   Guests submit their government-issued ID, credit card, and signed registration card before they even arrive, which means your front desk team spends check-in time on hospitality, not paperwork.

   Canary Technologies Key Features

   • Automated check-in link delivery: Automatically sends each guest a personalized check-in link via email or text before arrival.
   • Loyalty program enrollment: Embeds enrollment prompts at the end of the check-in flow to capture sign-ups for your hotel's loyalty program.
   • Mobile key integration: Connects with mobile key solutions so guests can go straight to their room without stopping at the front desk.
   • Tablet registration: Supports in-lobby tablet registration as an alternative for guests who prefer to complete check-in on-site.

   Canary Technologies Integrations

   Canary Technologies offers native integrations with Oracle Hospitality, Mews, Cloudbeds, Amadeus, Agilysys, SiteMinder, Maestro, StayNTouch, Sabre SynXis, and Lightspeed. 

   Pros and Cons

   Pros:

   • Handles late-night arrivals well remotely
   • No app download required for guests
   • Built-in fraud detection during check-in

   Cons:

   • ID photo uploads sometimes appear blurry
   • Limited customization for check-in workflows
   Learn more about Canary Technologies:

   • Check out Canary Technologies on their website
   • Read my in-depth review of Canary Technologies
8. 

   8

   Cloudbeds

   Best for unified guest communication

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Cloudbeds is a guest experience and digital check-in platform that combines a unified messaging inbox, AI-powered chatbot, digital registration, mobile check-in and check-out, a self-service guest portal, and internal ticketing and task management within its broader hotel management system.

   Who Is Cloudbeds Best For?

   Cloudbeds is a great fit for independent hotels and multi-property groups that want guest communication, digital check-in, and internal team workflows managed from within a single platform.

   Why I Picked Cloudbeds

   I picked Cloudbeds as one of the best because its unified inbox genuinely sets it apart from tools that handle communication as an afterthought. Messages from email, SMS, WhatsApp, and OTAs like Booking.com, Expedia, and Airbnb all land in one thread, alongside Live Chat and Team Chat, without ever leaving the PMS. 

   I also like the auto-translation feature, which lets your team respond to guests in any language without switching tools or copying text into a translator.

   Cloudbeds Key Features

   • Digital check-in and check-out: Guests complete registration, sign documents, and pay before arrival, with all data synced directly to the Cloudbeds PMS.
   • Guest portal: A self-service web link where guests view reservation details, property info, access codes, and digital keys without downloading an app.
   • Kiosk mode: Turns on-site tablets into self-service or staff-assisted check-in and check-out stations to reduce lobby queues.
   • Tickets and tasks: Lets your team create, assign, and track guest requests in real time, with automated rules for ticket assignment and notifications.

   Cloudbeds Integrations

   Cloudbeds offers hundreds of marketplace integrations, including Stripe, QuickBooks, Toast, and SALTO, along with Xero and Booking.com. The Cloudbeds API lets you build custom integrations with other service providers.

   Pros and Cons

   Pros:

   • Embedded training videos on every screen
   • AI chatbot handles guest inquiries automatically
   • Unified inbox centralizes OTA and direct messages

   Cons:

   • Payout processing delays frustrate small operators
   • Email-only support slows urgent issue resolution
   Learn more about Cloudbeds:

   • Check out Cloudbeds on their website
   • Read my in-depth review of Cloudbeds
   • Explore best alternatives to Cloudbeds
9. 

   9

   Mews

   Best for kiosk self-service options

   • Free demo available
   • Pricing upon request

   Visit Website

   

   Mews is a hotel check-in platform that covers the full guest self-service journey, from online check-in and kiosk-based arrival to digital keys and ID capture, all managed through a web-based guest portal.

   Who Is Mews Best For?

   Mews is a strong fit for full-service and lifestyle hotels that want to offer guests a physical kiosk check-in option alongside a mobile self-service flow.

   Why I Picked Mews

   Mews earns its spot on my shortlist because the kiosk functionality goes well beyond a basic tablet mounted at the front desk. I love that the Mews Kiosk handles the full arrival sequence, including ID capture, payment, and room key issuance, without any staff intervention. It runs as a dedicated hardware setup, so guests get a proper self-service terminal rather than a repurposed device. 

   Mews Key Features

   • Digital key issuance: Send guests a digital room key directly to their phone as part of the online check-in flow, no physical card required.
   • Guest messaging: Guests can message reception directly through the Guest Portal without calling the front desk or using a third-party app.
   • E-signature collection: Capture guest signatures digitally during online registration, replacing paper forms at arrival.
   • Scheduled check-out: Guests can select their check-out time and settle their bill through the Guest Portal before leaving the property.

   Mews Integrations

   Mews offers 1,000+ marketplace integrations, including Booking.com, Expedia, SiteMinder, Tripadvisor, 4SUITES, Amadeus, 365id, and Toast. It connects with Zapier, and an open API is available for custom integrations.

   Pros and Cons

   Pros:

   • Houses multiple bookable services natively
   • Automatically merges duplicate guest profiles
   • Connects native Apple Wallet digital keys

   Cons:

   • Third-party integrations inflate baseline costs
   • Lacks guest-initiated online cancellation options
   Learn more about Mews:

   • Check out Mews on their website
10. 

    10

    Like Magic

    Best for mobile web-based check-ins

    • Free demo available
    • Pricing upon request

    Visit Website

    

    Like Magic is a hotel guest experience and operations platform covering mobile web-based check-in and check-out, digital keys, upselling, contactless payments, and guest messaging.

    Who Is Like Magic Best For?

    Like Magic is well-suited to tech-forward hotels and boutique properties that want to run a fully contactless guest journey without requiring guests to download a native app.

    Why I Picked Like Magic

    I picked Like Magic as one of the best because its mobile web-based check-in requires no app download at all. Guests tap a link, complete a digital registration form, make a contactless payment, and get a digital key, all from their phone's browser. That zero-friction entry point is what sets it apart: adoption rates are high precisely because guests don't hit an app store barrier before they can check in.

    Like Magic Key Features

    • Communication hub: Manage all guest messages across email, SMS, and chat from a single inbox.
    • Central guest profile: Store and access guest preferences, history, and registration data in one place across every stay.
    • Housekeeping management: Assign rooms, track cleaning progress, and get real-time status updates directly in the platform.
    • Custom branding: Tailor the web app's look and feel to match your property's visual identity.

    Like Magic Integrations

    Like Magic offers native integrations with Oracle Hospitality, Mews, Apaleo, Adyen, Salto, Dormakaba, Nuki, RemoteLock, and TrustYou, among others spanning PMS, payment, lock, and post-stay categories. An API is available for custom integrations.

    Pros and Cons

    Pros:

    • Includes automatic multi-lingual translations
    • Operates independently of the PMS
    • Requires no guest app download

    Cons:

    • Excludes native room upgrade features
    • Lacks custom interface branding options
    Learn more about Like Magic:

    • Check out Like Magic on their website