Gerir um hotel não é tarefa fácil, e gerir pagamentos pode ser uma das maiores dores de cabeça. Desde lidar com várias moedas até garantir transações seguras, os desafios são muitos. É aqui que entram as soluções de pagamento para hotelaria, para tornar a sua vida mais fácil.
Com base na minha experiência, a solução de pagamento certa pode transformar a forma como gere as transações, poupando-lhe tempo e reduzindo os erros. Testei e analisei várias opções para o ajudar a encontrar a solução mais adequada para a sua equipa.
Neste artigo, partilharei informações imparciais sobre as principais soluções de pagamento para hotelaria disponíveis. Ficará com uma compreensão clara das suas funcionalidades, vantagens e potenciais desvantagens, para que possa tomar uma decisão informada.
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Tabela comparativa de soluções de pagamento para hotelaria
Esta tabela comparativa resume os detalhes de preços das minhas principais escolhas de soluções de pagamento para hotelaria:
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for developer-friendly API | Free plan + Free demo available | From $0/month | Website | |
| 2 | Best for independent hotels | Free demo available | Pricing upon request | Website | |
| 3 | Best for large enterprises | Free demo available | Pricing upon request | Website | |
| 4 | Best for secure payments | Not available | Pricing upon request | Website | |
| 5 | Best for UK-based hotels | Free demo available | Pricing upon request | Website | |
| 6 | Best for compliance solutions | Free plan available | From $20/user/month (billed annually) | Website | |
| 7 | Best for global transactions | Free plan available | From $42/month | Website | |
| 8 | Best for international payments | Free demo available | Pricing upon request | Website | |
| 9 | Best for in-person payments | Free demo available | Pricing upon request | Website | |
| 10 | Best for multi-entity spend control | Free plan available | From $25/month | Website |
Análises das melhores soluções de pagamento para hotelaria
Apresentamos abaixo os meus resumos detalhados das melhores soluções de pagamento para hotelaria que entraram na minha lista restrita. As minhas análises avaliam a principal funcionalidade de cada solução, as vantagens e desvantagens, as integrações e os casos de utilização ideais, para o ajudar a encontrar a melhor opção.
Best for developer-friendly API- Free plan + Free demo available
- From $0/month
Visit WebsiteCustomer Rating:4.6/5
Stripe powers global payments with 100+ methods, smart routing, and AI fraud tools. Stripe is a well-known platform that accepts payments online, in-person, and across borders for over 100 payment methods and operates in 195 countries. Its smart routing improves approval rates worldwide, while AI tools like Radar and Adaptive Acceptance cut fraud and keep payments running smoothly.
Why I picked Stripe: Stripe is known for its developer-friendly API, making it easy for your team to customize payment processes. It supports a wide range of payment methods, ensuring flexibility for your guests. The platform's global reach means you can handle transactions from customers worldwide with ease.
Standout features & integrations:
Features include advanced fraud protection, which helps secure transactions. The recurring billing feature is perfect for managing subscriptions or memberships. Stripe also offers real-time reporting, giving you insights into your business performance.
Integrations include Shopify, WooCommerce, Xero, QuickBooks, and Salesforce.
Pros and Cons
Pros:
- Usage-based billing support
- Custom fraud rule options
- Wide global payment methods
Cons:
- Payouts take days
- Funds frozen without warning
- Support only by email
Learn more about Stripe:
Best for independent hotels- Free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:4.3/5
Cloudbeds Payments simplifies hotel payments with PMS-linked modern terminals. Cloudbeds Payments makes in-person and online payments simple through your Cloudbeds PMS. Terminals accept swipe, chip, tap, and options like Apple Pay or Google Pay, all linked to reservations for easy tracking.
Why I picked Cloudbeds: Cloudbeds supports a wide range of payment methods, making it convenient for hotels that cater to diverse guests. The intuitive dashboard helps you manage reservations and payments in one place, reducing administrative tasks. Its customizable invoicing feature is perfect for tailoring billing to your hotel's needs. Cloudbeds also provides 24/7 support, ensuring you can address any issues promptly.
Standout features & integrations:
Features include real-time reporting tools that provide insights into your business performance. Automated invoicing reduces manual entry, saving your team time. The guest messaging feature helps you keep in touch with your guests, enhancing their experience.
Integrations include Expedia, Airbnb, Booking.com, TripAdvisor, and Google Hotel Ads.
Pros and Cons
Pros:
- Automated reconciliation reports
- Apple Pay and Google Pay support
- Consolidated payout reports
Cons:
- Payout schedule delays
- Basic reporting
- Complex terminal setup
Oracle Hospitality unifies payments with OPERA Cloud and enterprise-grade security. Oracle Hospitality Payment Cloud Service integrates with OPERA Cloud, combining merchant acquiring, gateway processing, and 24/7 global support. It brings enterprise-grade security with end-to-end encryption to protect high volumes of transactions and guest data.
Why I picked Oracle: Oracle offers a flat-rate pricing model with no hidden fees, making it predictable for budgeting in large enterprises. The service supports various payment methods, including credit cards and digital wallets, which is essential for handling large volumes of transactions. Its 24/7 support ensures that your team can quickly address any issues that arise. Oracle's secure transaction processing is compliant with industry standards, providing peace of mind for large-scale operations.
Standout features & integrations:
Features include automated deposit rules, which simplify financial management for your team. The contactless payment option enhances the guest experience by providing a modern and efficient payment method. Additionally, Oracle offers comprehensive reporting tools that give you valuable insights into your business operations.
Integrations include OPERA Cloud, MICROS Simphony, and other Oracle Hospitality products, enabling seamless operations across your hotel's systems.
Pros and Cons
Pros:
- End-to-end tokenization
- AI fraud risk scoring
- Single-provider payment stack
Cons:
- Slow cancellations and refunds
- Complex onboarding setup
- OPERA-only compatibility
Learn more about Oracle Hospitality:
Shift4 secures hospitality payments with encryption, tokenization, and fraud checks. Shift4 delivers enterprise-grade security for hospitality payments by combining PCI-validated point-to-point encryption (P2PE), tokenization, and EMV chip technology. It secures in-person, mobile, and QR payments with fraud checks for safe guest checkouts.
Why I picked Shift4: Shift4 offers end-to-end encryption and tokenization, ensuring secure transactions, which is crucial for protecting your guests' payment data. Its EMV technology support helps prevent fraud, while the contactless payment options cater to modern guest preferences. The centralized reporting feature allows you to monitor all transactions across your properties.
Standout features & integrations:
Features include a unified dashboard that provides real-time transaction tracking, which helps you stay on top of your financial operations. The customizable reporting tools offer insights into sales trends and performance.
Integrations include MICROS, Aloha, InfoGenesis, Dinerware, and Silverware POS.
Pros and Cons
Pros:
- Real-time transaction audits
- Global payment scale
- QR code payments
Cons:
- Added charges for cross-border payments
- High cancellation fees
- Problems with payment terminals
Learn more about Shift4:
The Access Group unifies UK hotel payments, cutting fees and speeding payouts. The Access Group delivers a payment platform tailored for UK hotels, combining online, phone, OTA, and EPoS payments into one system. It automates processing while cutting card fees and speeding up payouts.
Why I picked The Access Group: The Access Group offers tailored solutions for UK hotels, making it a great fit for businesses operating in that region. Its platform supports multiple payment options, including online and in-person transactions, which cater to diverse guest preferences. The reporting features provide valuable insights, helping you make informed business decisions. Its customer support is responsive, ensuring your payment processes run smoothly.
Standout features & integrations:
Features include detailed financial reporting that helps you understand your business performance. The customizable payment options allow you to meet your specific business needs. The platform also offers security measures to protect sensitive payment information.
Integrations include Access Workspace, Access Hospitality, Access Procure Wizard, Access Collins, and Access People.
Pros and Cons
Pros:
- Real-time chargeback alerts
- Automated booking-to-payment sync
- Competitive credit card rates
Cons:
- Limited branding customization
- No offline payment option
- Complex pricing tiers
Learn more about The Access Group:
Best for compliance solutions- Free plan available
- From $20/user/month (billed annually)
Elavon provides end-to-end compliant payments with encryption and PCI validation. Elavon offers hospitality businesses, ranging from hotels to airlines, a fully compliant, end-to-end payment platform. It covers acquiring, gateway processing, encryption, tokenization, and ongoing PCI DSS validation.
Why I picked Elavon: Elavon excels in offering compliance solutions, which are crucial for businesses handling sensitive payment data. Its secure payment gateway provides peace of mind by adhering to PCI DSS standards. The solution supports a wide range of payment methods, including mobile and contactless options, which cater to guest preferences. Its fraud detection tools help protect your business from potential threats.
Standout features & integrations:
Features include advanced reporting tools that give you insights into transaction data and trends. The customizable payment solutions allow you to tailor services to your business needs. Elavon also offers 24/7 customer support, ensuring you can resolve any issues promptly.
Integrations include Oracle Hospitality, Agilysys, Amadeus, Infor, and MICROS.
Pros and Cons
Pros:
- 24/7 lodging support team
- Dynamic currency conversion
- End-to-end payment compliance
Cons:
- Multi-step support delays
- Limited global API rollout
- Complex reconciliation
Learn more about Elavon:
Global Payments offers a secure, adaptable platform across 100+ countries. Global Payments delivers a secure and highly adaptable payment platform that offers integration with guest-facing systems like POS and booking engines. It processes billions of transactions across over 100 countries, ensuring fast and reliable capabilities.
Why I picked Global Payments: You get payment options that work in different settings, from the front desk to in-room charges, with flexibility for how your guests want to pay. It supports international travelers with dynamic currency conversion so payments can be made in their home currency. Security is built in with PCI-DSS compliance, encryption, EMV, and tokenization.
Standout features & integrations:
Features include POS for counters, tables, or rooms, plus easy online booking. Security with PCI compliance and tokenization keeps payments safe and simple.
Integrations include Oracle Hospitality, Agilysys, Infor, Maestro PMS, StayNTouch, RMS Cloud, Mews, Jonas Chorum, Cloudbeds, and Guestline.
Pros and Cons
Pros:
- Offline fallback transactions
- Virtual terminal routing
- Multi-currency batch requests
Cons:
- Limited chargeback support
- Complex statement formatting
- Random account holds
Learn more about Global Payments:
Flywire enables local guest payments with fair rates, low fees, and compliance. Flywire helps you get paid in your currency while letting guests use local options like bank transfers, cards, and more. It offers fair exchange rates, lowers fees, and takes care of compliance so your team can focus on guests.
Why I picked Flywire: Flywire offers competitive exchange rates, making it ideal for handling international payments. The platform supports multiple currencies, which is essential for global travelers. Its transparent pricing ensures you and your guests know exactly what to expect. In my experience, Flywire's secure payment processing adds an extra layer of trust for international guests.
Standout features & integrations:
Features include real-time payment tracking, allowing you to monitor transactions as they occur. The customizable payment portal enhances the guest experience by providing a personalized touch. Flywire also offers detailed reporting tools that help you analyze payment trends and make informed decisions.
Integrations include Oracle Hospitality, Maestro PMS, Mews, RMS Cloud, and Protel.
Pros and Cons
Pros:
- Automated reconciliation dashboard
- Competitive exchange rates
- Localized guest payment options
Cons:
- Conditional payment links
- Custom branding restricted
- Settlement delays possible
Learn more about Flywire:
Ingenico offers secure in-person payments with Android devices for hotels and more. Ingenico delivers fast, secure in-person payments with a wide range of terminals built for high-use venues like hotels, restaurants, events, and delivery services. Their Android devices support bill splitting, loyalty, room keys, currency conversion, gift cards, and ticketing to improve guest experience and revenue.
Why I picked Ingenico: Ingenico excels in handling in-person payments with its range of point-of-sale terminals. These devices support various payment methods, including chip cards and contactless payments. The solution provides end-to-end encryption, ensuring transaction security. Its terminals are user-friendly, making them a great choice for staff and guests alike.
Standout features & integrations:
Features include advanced security measures that protect sensitive payment data. The customizable terminal interface allows you to tailor the user experience to your needs. Ingenico also offers real-time transaction monitoring, which helps you track sales and manage operations effectively.
Integrations include Oracle Hospitality, Amadeus, Agilysys, Infor, and Micros.
Pros and Cons
Pros:
- Tax-free shopping handling
- Guest self-checkout kiosks
- Loyalty key encoding (RFID)
Cons:
- Inflexible payment customization
- Lengthy reconciliation process
- Complex device setup
Learn more about Ingenico:
10Best for multi-entity spend controlSlash
- Free plan available
- From $25/month
Visit WebsiteCustomer Rating:5/5
Slash showcases analytics dashboards with financial insights and performance tracking for businesses. Slash is a financial technology platform that delivers tailored banking and expense management tools for the hospitality industry. It combines deposit accounts, corporate cards, and financial controls into a single system, helping you handle everything from daily transactions to cross-property reporting. As a hospitality payment solution, Slash can help you manage funds and track spending across multiple hotel locations efficiently.
Why I picked Slash: I picked Slash for its ability to handle complex, multi-entity financial operations without adding administrative overhead. If your business operates several hotels or restaurants, and needs better spend control, you can manage all your accounts, transfers, and reports from one dashboard. I also value its flexibility with both fiat and crypto transactions, making it useful for international suppliers or guests. The platform’s strong security framework, including SOC2 Type II and PCI compliance, helps keep every transaction protected.
Standout features & integrations:
Features include virtual accounts for precise financial tracking, real-time analytics for monitoring spending, and customizable user controls for permissions across departments. Automated transfers help reduce manual errors and save time during recurring payments.
Integrations include QuickBooks, Xero, and Plaid, keeping your accounting data accurate and synchronized.
Pros and Cons
Pros:
- Multi-entity financial data management
- Integrates with accounting platforms
- Automated transaction categorization and mapping
Cons:
- Learning curve for complex features
- Limited onboarding and training materials
Learn more about Slash:
Outras soluções de pagamento para hotelaria
Eis algumas opções adicionais de soluções de pagamento para hotelaria que não entraram na minha lista restrita, mas que vale a pena consultar:
- 11PayCompassBest for flexible integrations
- 12OutpayceBest for multi-currency support
- 13Payment NerdsBest for small hotels
- 14AdyenBest for global payment reach
- 15PXP FinancialBest for multi-channel payment support
- 16EcommpayBest for risk management tools
- 17Till PaymentsBest for flexible payment solutions
- 18PAYSTRAXBest for transparent fee structures
Related Reviews
How I Evaluate Hospitality Payment Solutions
I evaluate each tool against baseline requirements—PMS integration, pre-auth, PCI compliance—then weigh differentiators like chargeback defense and multi-property reconciliation.
Core Functionality (Table Stakes For This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. Then, I calculate the tool's total score into a percentage. Each tool needs to achieve a minimum total score of 65% to be considered for inclusion.
- PMS & POS Integration: I check for certified, two-way connections with major PMS and POS platforms so charges from the restaurant, spa, or minibar post directly to guest folios.
- Card-Present & Card-Not-Present Processing: Each tool should handle EMV terminal payments at the front desk alongside online booking payments, MOTO charges, and guest-facing payment links.
- Pre-Authorization & Tokenization: I look at how each platform manages holds at check-in, incremental authorizations during a stay, and secure token storage for incidental charges.
- PCI Compliance & Fraud Tools: Vendors should carry PCI-DSS Level 1 certification and offer encryption, 3DS2, and chargeback management suited to hospitality patterns like delayed charges.
- Multi-Currency & Global Payment Methods: I evaluate whether guests can pay in their home currency and use regional methods like Alipay, iDEAL, or SEPA alongside standard card networks.
- Hospitality Reporting & Reconciliation: The platform should deliver folio-level reconciliation and property-specific payout tracking, especially for groups managing multiple revenue centers or properties.
Once I have a list of tools that meet the criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
Automated chargeback defense is a big one—I look for platforms that auto-compile folio data, signed registration cards, and authorization records to fight disputes without manual staff effort. Guest-facing payment links also matter, especially for collecting deposits or settling post-checkout balances without handling card details over the phone. For multi-property operators, I evaluate whether a platform offers centralized token vaults and consolidated reconciliation across locations.
Beyond Features
Pricing transparency matters—I check whether vendors offer interchange-plus or blended rates and whether gateway, terminal, and PMS integration fees are clearly disclosed or buried. Deployment support is another area I evaluate closely, since a botched PMS cutover can disrupt front-desk operations for days. For properties hosting international travelers, I also consider each vendor's local acquiring footprint, because processing locally rather than cross-border directly impacts authorization rates and transaction costs.
Como escolher uma solução de pagamento para hotelaria
É fácil perder-se em listas extensas de funcionalidades e estruturas de preços complexas. Para o ajudar a manter o foco enquanto percorre o seu processo específico de seleção de software, eis uma lista de fatores a ter em conta:
| Fator | O que considerar |
|---|---|
| FatorEscalabilidade | O que considerarA solução pode crescer com a sua empresa? Tenha em conta a expansão futura e o volume de transações. Procure ferramentas que consigam gerir cargas de trabalho maiores sem custos adicionais. |
| FatorIntegrações | O que considerarFunciona com os seus sistemas atuais? Verifique a compatibilidade com o seu sistema de gestão de propriedades e com outras ferramentas que utiliza diariamente. |
| FatorPersonalização | O que considerarPode adaptar a ferramenta às suas necessidades? Avalie se pode ajustar as definições, os fluxos de trabalho e as interfaces para corresponderem aos seus processos. |
| FatorFacilidade de utilização | O que considerarÉ intuitiva para a sua equipa? Avalie a curva de aprendizagem e se os funcionários conseguem adotar rapidamente o sistema sem formação extensa. |
| FatorImplementação e integração inicial | O que considerarO processo de configuração é simples? Tenha em conta o tempo e os recursos necessários para a integração inicial. Procure soluções com guias claros e apoio. |
| FatorCusto | O que considerarEstá dentro do seu orçamento? Compare os modelos de preços e esteja atento a taxas ocultas. Verifique se o custo é proporcional ao valor que acrescenta às suas operações. |
| FatorMedidas de segurança | O que considerarProtege os dados sensíveis? Certifique-se de que a solução cumpre as normas do setor relativas à proteção de dados e oferece encriptação e prevenção de fraude. |
| FatorDisponibilidade do apoio | O que considerarExiste ajuda quando precisa dela? Verifique se existem opções de apoio 24 horas por dia, 7 dias por semana, e avalie a capacidade de resposta do serviço de apoio ao cliente do fornecedor. |
O que são soluções de pagamento para hotelaria?
As soluções de pagamento para hotelaria são ferramentas concebidas para gerir e processar transações no setor hoteleiro. Os gestores de hotéis, os funcionários da receção e as equipas financeiras utilizam estas ferramentas para facilitar pagamentos seguros e simples, além de melhorar a experiência dos hóspedes.
Oferece funcionalidades como suporte para várias moedas, gateways de pagamento seguros e capacidades de integração que ajudam a gerir transações diversificadas, garantir a segurança e sincronizar com sistemas existentes. De um modo geral, estas ferramentas permitem um processamento eficiente dos pagamentos e melhoram a eficiência operacional em contextos de hotelaria.
Funcionalidades das soluções de pagamento para hotelaria
Ao selecionar soluções de pagamento para hotelaria, esteja atento às seguintes funcionalidades essenciais:
- Suporte para várias moedas: Permite realizar transações em várias moedas, facilitando o atendimento a hóspedes internacionais.
- Gateways de pagamento seguros: Garante que as transações são protegidas por encriptação, reduzindo o risco de fraude.
- Capacidades de integração: Liga-se facilmente a sistemas de gestão de propriedades e a outras ferramentas existentes, melhorando a eficiência dos fluxos de trabalho.
- Opções de pagamento personalizáveis: Permite adaptar os métodos e as definições de pagamento às necessidades da sua empresa e às preferências dos hóspedes.
- Relatórios em tempo real: Proporciona acesso imediato aos dados das transações, ajudando-o a tomar decisões empresariais informadas.
- Ferramentas de deteção de fraude: Identifica e reduz potenciais atividades fraudulentas, garantindo transações seguras.
- Suporte para pagamentos móveis: Permite aos hóspedes pagar através de dispositivos móveis, oferecendo comodidade e flexibilidade.
- Conversão dinâmica de moeda: Converte automaticamente as transações para a moeda preferida do hóspede, melhorando a sua experiência de pagamento.
- Interface intuitiva: Oferece um design intuitivo que reduz a curva de aprendizagem dos funcionários, acelerando a adoção.
- Assistência ao cliente 24/7: Disponibiliza assistência contínua para resolver rapidamente quaisquer problemas relacionados com pagamentos.
Vantagens das soluções de pagamento para hotelaria
A implementação de soluções de pagamento para hotelaria proporciona várias vantagens para a sua equipa e para a sua empresa. Eis algumas das vantagens que pode esperar:
- Maior segurança: Os gateways de pagamento seguros e as ferramentas de deteção de fraude protegem as transações, reduzindo o risco de fraude.
- Melhoria da experiência dos hóspedes: O suporte para várias moedas e as opções de pagamento móvel tornam as transações mais convenientes para hóspedes internacionais e familiarizados com a tecnologia.
- Eficiência operacional: As capacidades de integração e os relatórios em tempo real simplificam os fluxos de trabalho e fornecem informações valiosas.
- Poupança de custos: A conversão dinâmica de moeda pode reduzir as taxas de conversão, permitindo poupar dinheiro em transações internacionais.
- Flexibilidade: As opções de pagamento personalizáveis permitem adaptar os serviços para responder às diversas necessidades e preferências dos hóspedes.
- Adoção mais rápida: Uma interface intuitiva reduz a curva de aprendizagem, ajudando os funcionários a adaptarem-se rapidamente ao novo sistema.
- Assistência fiável: A assistência ao cliente 24/7 garante que quaisquer problemas sejam resolvidos rapidamente, minimizando o tempo de inatividade.
Custos e preços das soluções de pagamento para hotelaria
A seleção de soluções de pagamento para hotelaria exige a compreensão dos vários modelos de preços e planos disponíveis. Os custos variam consoante as funcionalidades, o tamanho da equipa, os complementos, entre outros fatores. A tabela abaixo resume os planos comuns, os respetivos preços médios e as funcionalidades normalmente incluídas nas soluções de pagamento para hotelaria.
Tabela de comparação de planos para soluções de pagamento para hotelaria
| Tipo de plano | Preço médio | Funcionalidades comuns |
|---|---|---|
| Tipo de planoPlano gratuito | Preço médio$0 | Funcionalidades comunsProcessamento básico de pagamentos, volume limitado de transações e relatórios básicos. |
| Tipo de planoPlano pessoal | Preço médio$10-$30/utilizador/mês | Funcionalidades comunsGateways de pagamento seguros, suporte para várias moedas e opções de pagamento móvel. |
| Tipo de planoPlano empresarial | Preço médio$40-$80/utilizador/mês | Funcionalidades comunsCapacidades de integração, opções de pagamento personalizáveis e relatórios em tempo real. |
| Tipo de planoPlano empresarial avançado | Preço médio$100-$200/utilizador/mês | Funcionalidades comunsFuncionalidades de segurança avançadas, assistência dedicada à conta e conversão dinâmica de moeda. |
Perguntas frequentes sobre soluções de pagamento para o setor da hotelaria
Eis algumas respostas a perguntas frequentes sobre soluções de pagamento para o setor da hotelaria:
Quais são as taxas normalmente associadas ao processamento de pagamentos?
As taxas de processamento de pagamentos podem incluir modelos de preços de taxa fixa, de intercâmbio mais margem ou escalonados. Tenha em atenção taxas adicionais, como estornos e taxas mensais de serviço. É importante compreender estes custos para gerir eficazmente o seu orçamento.
Qual é a importância da integração com sistemas POS?
A integração com sistemas POS é crucial para garantir o funcionamento eficiente das operações hoteleiras. Permite processar transações de forma eficiente e melhora a experiência dos hóspedes, reduzindo os tempos de espera. Certifique-se de que a sua solução de pagamento se integra corretamente com o sistema POS existente.
Que medidas de segurança devo procurar numa solução de pagamento?
Procure soluções que disponibilizem encriptação de ponta a ponta, cumpram as normas PCI DSS e ofereçam suporte omnicanal. Estas medidas protegem os dados de pagamento sensíveis e reduzem o risco de fraude. Além disso, os hotéis utilizam sistemas de pagamento compatíveis com PCI para proteger os dados dos hóspedes e, simultaneamente, reduzir as taxas de transação.
Posso disponibilizar várias opções de pagamento aos meus hóspedes?
Sim, disponibilizar diversas opções de pagamento, como cartões de crédito, cartões de débito (Mastercard e Visa), pagamentos móveis e carteiras digitais, pode melhorar a experiência dos hóspedes. Oferece conveniência e flexibilidade, facilitando o pagamento através do método preferido de cada hóspede.
Como afetam os estornos o meu negócio?
Os estornos podem ser dispendiosos e afetar os seus resultados financeiros. Ocorrem quando um hóspede contesta uma transação. É importante que os hoteleiros disponham de um processo claro para gerir estornos e trabalhem com um processador de pagamentos que ofereça apoio na sua gestão.