Enquanto profissional experiente do setor hoteleiro, compreendo a importância de ferramentas de marketing digital eficazes e inovadoras nesta indústria dinâmica. Por isso, explorei o panorama digital e compilei uma lista dos 12 melhores softwares de marketing para hotéis, cada um concebido para responder a uma necessidade específica do marketing hoteleiro. Estas ferramentas reforçam a sua presença digital, simplificam as operações e ajudam-no a compreender os seus hóspedes como nunca antes.
Os desafios das plataformas de marketing hoteleiro são muitos — desde a dificuldade em gerar reservas diretas até à necessidade de melhorar as experiências dos hóspedes. Cada software desta lista oferece soluções eficazes, respondendo a estes problemas e a muitos outros. Estou confiante de que, nesta lista, encontrará a opção mais adequada às necessidades específicas do seu hotel. Está na altura de explorar estas ferramentas poderosas e deixar a sua estratégia de marketing brilhar.
Why Trust Our Software Recommendations
6,700+
Reviews
20
Industry experts
16+
Evaluation factors
14
Years
Our team has been testing and reviewing software since 2012. As hospitality leaders ourselves, we know how difficult—and important—it is to choose the right software.
For this guide, we evaluated tools using hands-on testing and independent research, scoring tools using our selection criteria.
Our reviews reflect our human editorial judgment, not a sales pitch.
Tabela Comparativa de Softwares de Marketing para Hotéis
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for showcasing unique hotel experiences | Free demo available | Available upon request | Website | |
| 2 | Best for preference and consent management | Free demo available | Pricing upon request | Website | |
| 3 | Best for driving direct revenue through data-driven marketing | Free demo available | Pricing upon request | Website | |
| 4 | Best for enabling brand consistency across hotel chains | Free demo available | Pricing upon request | Website | |
| 5 | Best for integrated hotel marketing and distribution solution | Custom pricing model | Website | ||
| 6 | Best for leveraging programmatic advertising to attract guests | From $250/user/month | Website | ||
| 7 | Best for enhancing guest engagement via multi-channel campaigns | Free demo available | Pricing upon request | Website | |
| 8 | Best for utilizing AI and analytics to understand guest preferences | Free discovery call available | Pricing upon request | Website | |
| 9 | Best for real-time digital communication with guests | Free demo available | Pricing upon request | Website | |
| 10 | Best for upselling with engaging pre-stay guest communication | Pricing available upon request | Website |
Análises dos Melhores Softwares de Marketing para Hotéis
Best for showcasing unique hotel experiences- Free demo available
- Available upon request
Visit WebsiteCustomer Rating:5/5
TikTok’s tools and algorithm help hotels create and promote visually compelling content. TikTok is a popular social media platform that's become a hub for viral trends, creative expression, and community engagement, attracting millions of users worldwide. The platform offers a variety of features, including video editing tools, special effects, and a vast library of music and sounds, making it a versatile tool for content creation.
Why I picked TikTok: TikTok is well-suited to showcasing the unique experiences your hotel offers, whether it’s luxury amenities, local attractions, or special events. You can use video content to bring the guest experience to life in an engaging and visually compelling way. The platform’s algorithm helps you reach a broad audience by amplifying creative and engaging videos. TikTok’s in-app tools make it easy to create videos that highlight what sets your hotel apart.
Standout Features & Integrations:
Features include video creation tools, audience engagement metrics, and content amplification. You can create videos that highlight the best of your hotel and reach a broader audience. TikTok’s algorithm boosts the visibility of engaging content. Integrations include Shopify, WooCommerce, BigCommerce, Magento, and Square.
Pros and Cons
Pros:
- Strong product placement options
- Easy to create in-app videos
- Encourages user interaction
Cons:
- Short content lifespan
- Hard to predict viral success
Learn more about TikTok:
Best for preference and consent management- Free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:4.5/5
Ketch lets you connect consent signals to your data systems for compliance across platforms. Ketch is a data privacy software designed to help businesses protect their customers' personal data and comply with global data privacy regulations, such as the GDPR, CCPA, and others. The platform provides tools to automate data protection processes, including data collection, consent management, and data subject rights requests.
Why I picked Ketch: As a marketing management software, Ketch is unique in that it focuses on marketing preferences and consent management. For example, it offers customizable, no-code consent banners and pop-ups that automatically display the appropriate language to visitors based on their location. This feature ensures that your hotel marketing campaigns comply with various regional privacy laws without disrupting the user experience.
Standout Features & Integrations:
Additionally, Ketch provides a centralized hub for visitors to access data subject requests (DSRs), communication preferences, and privacy policies. This unified view makes it easy for consumers to manage their choices across all platforms and communication channels, enhancing trust and engagement with your hotel brand. Some of Ketch's integrations include Adobe Experience Platform, AdRoll, Google Analytics, HubSpot, Salesforce, Shopify, and Snowflake.
Pros and Cons
Pros:
- Integrates consent data with existing marketing systems
- Provides clear visibility into data practices
- Offers customizable privacy notices
Cons:
- Focuses on permissions, consent, and preferences, not broader marketing functions
- Potential learning curve during setup
Learn more about Ketch:
Best for driving direct revenue through data-driven marketing- Free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:4.8/5
Cedyn's insight single customer dashboard sample Why I Picked Cendyn: Cendyn is an essential tool in the hotel marketing sphere, renowned for its robust features that focus on leveraging data for profit generation. I selected Cendyn specifically for its commitment to data-driven marketing that optimizes revenue channels. The tool stands out due to its unique ability to convert data into actionable insights that drive revenue - truly a game-changer in the market.
Standout Features & Integrations:
Cendyn offers robust hotel CRM solutions that help hotels leverage guest data to personalize experiences and drive direct revenue. The platform's insight CRM provides deep insights into guest behavior, which helps in crafting targeted campaigns. The software also provides seamless integrations with popular hotel PMS (Property Management Systems), booking engines, and other critical hospitality software, facilitating smooth data flow across various platforms.
Pros and Cons
Pros:
- Comprehensive CRM functionality
- Wide range of integrations with other hotel software
- Excellent data analysis capabilities
Cons:
- Customer service response times can be improved
- The interface may require a learning curve
- Pricing can be high for smaller establishments
Learn more about Cendyn:
Best for enabling brand consistency across hotel chains- Free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:4.4/5
Marvia's campaign calendar dashboard Marvia is a software tool that provides solutions for maintaining brand consistency across multiple locations. It's especially beneficial for hotel business chains looking to ensure uniform brand representation in their marketing campaigns and materials.
Why I Picked Marvia: From the tools I compared, I determined Marvia to be exceptional in the realm of brand consistency. It is specifically designed to support businesses with multiple locations, such as hotel chains. I picked it as the best tool for enabling brand consistency due to its unique focus on localized marketing that stays true to the core brand values.
Standout Features & Integrations:
Marvia offers features like Digital Asset Management and Template Management, which are instrumental in maintaining brand consistency. It also provides Local Store Marketing tools, helping individual hotels to create location-specific marketing campaigns while adhering to the brand guidelines. Crucial integrations include various Content Management Systems and Design Software, reinforcing its role in brand-focused marketing.
Pros and Cons
Pros:
- Effective integrations with CMSs and Design Software
- Useful features such as Template Management and Local Store Marketing
- Emphasis on maintaining brand consistency across locations
Cons:
- Might be too feature-rich for hotels needing simple solutions
- Pricing might be higher for smaller hotels with limited budgets
- Steeper learning curve for beginners
Learn more about Marvia:
Best for integrated hotel marketing and distribution solution- Custom pricing model
Tambourine's digital marketing samples Tambourine is a comprehensive hotel marketing and distribution solution that unifies a range of services to help hotels increase their online presence, bookings, and revenue. It offers integrated solutions that span website design, SEO, SEM, and social media, making it an excellent choice for those seeking a unified marketing approach.
Why I Picked Tambourine: In my selection process, Tambourine stood out due to its holistic approach to hotel marketing. I picked it because it offers a comprehensive suite of services that covers the full spectrum of digital marketing needs. I consider it the best for integrated hotel marketing and distribution solutions due to its single platform offering for diverse marketing components.
Standout Features & Integrations:
Tambourine's primary features include omnichannel digital marketing, online distribution, hotel e-commerce, and data intelligence services. These features allow hoteliers to manage all their digital marketing and distribution efforts from one platform. In terms of integrations, Tambourine works well with various Property Management Systems (PMS), Central Reservation Systems (CRS), and Global Distribution Systems (GDS).
Pros and Cons
Pros:
- Expertise in the hotel industry providing relevant insights and services
- Seamless integration with various PMS, CRS, and GDS
- One-stop solution for all digital marketing and distribution needs
Cons:
- The extensive range of services could lead to a steeper learning curve for new users
- Too comprehensive for hotels looking for specific solutions
- Custom pricing model may not fit all budget sizes
Learn more about Tambourine:
Best for leveraging programmatic advertising to attract guests- From $250/user/month
Sojern's dashboard Sojern is a powerful tool that helps hotels make the most of programmatic advertising to draw in potential guests. With its data-driven approach, it can efficiently target and reach audiences who are most likely to book your hotel.
Why I Picked Sojern: Among the numerous hotel marketing tools I surveyed, Sojern stood out with its unique focus on programmatic advertising. This capability distinguishes Sojern from other platforms and offers a unique strategy for attracting guests. I selected it as the best for leveraging programmatic advertising due to its proven results in increasing direct bookings and enhancing guest reach.
Standout Features & Integrations:
Sojern excels at using real-time bidding (RTB) and programmatic buying to attract potential guests effectively. It also provides data-driven insights that help hotels craft targeted marketing campaigns. Integrations with major booking platforms and property management systems ensure that it fits well within your hotel's existing software ecosystem.
Pros and Cons
Pros:
- Comprehensive integration with booking platforms and PMSs
- Provides insightful data for targeted marketing campaigns
- Advanced programmatic advertising capabilities
Cons:
- Lack of in-depth customization options in reports
- Requires some digital marketing knowledge to make full use of features
- Pricing might be high for small hotels
Learn more about Sojern:
Best for enhancing guest engagement via multi-channel campaigns- Free demo available
- Pricing upon request
Netcore's drag-and-drop feature Netcore is a marketing automation platform that helps hotels streamline and optimize multi-channel marketing campaigns. Its ability to integrate various communication channels, like email, social media, and mobile apps, makes it ideal for creating cohesive guest engagement strategies.
Why I Picked Netcore: When selecting this tool, I was impressed by Netcore's multi-channel marketing capabilities and its emphasis on customer engagement. Its ability to harmonize campaigns across different channels differentiates it from other tools. I chose it as the "Best for enhancing guest engagement via multi-channel campaigns" due to its comprehensive feature set that enables a unified guest communication strategy.
Standout Features & Integrations:
Netcore provides features such as email marketing automation, social media integration, and in-app messaging. These features allow businesses to create seamless, engaging experiences across all customer touchpoints. For integrations, Netcore works with popular CRM systems, e-commerce platforms, and data analytics tools, which simplifies data management and campaign execution.
Pros and Cons
Pros:
- Advanced automation tools for efficient campaign management
- Wide range of integrations with popular platforms
- Multi-channel marketing capabilities enhance customer engagement
Cons:
- The effectiveness of campaigns is heavily reliant on strategic planning and execution
- The vast feature set could be overwhelming for beginners
- Pricing may be high for small businesses
Learn more about Netcore:
Best for utilizing AI and analytics to understand guest preferences- Free discovery call available
- Pricing upon request
Visit WebsiteCustomer Rating:4.8/5
Thynk's dashboard Thynk is a potent tool that leverages artificial intelligence and analytics to provide an in-depth understanding of guest preferences. It processes large amounts of data to produce actionable insights, thereby equipping hotels to deliver highly personalized experiences, which is why it is the best choice for understanding guest preferences.
Why I Picked Thynk: I selected Thynk for this list due to its exceptional capacity to process and interpret voluminous data with AI and analytics. Its unique ability to provide actionable insights that can significantly enhance guest experiences makes it stand out. These traits, combined with the tool's innovative use of AI, make it the top choice for understanding and catering to guest preferences.
Standout Features & Integrations:
Thynk's ability to deliver personalized guest experiences using AI and big data analytics is one of its most commendable features. Moreover, it seamlessly integrates with various hotel management systems, including CRM and PMS, which provides a cohesive data analysis platform.
Pros and Cons
Pros:
- Provides actionable insights for personalized guest experiences
- Robust integration capabilities with various hotel management systems
- Extensive use of AI and analytics for understanding guest preferences
Cons:
- Dependence on the quality of data for accurate insights
- May require technical expertise for maximum utilization
- Higher starting price can be a barrier for small businesses
Learn more about Thynk:
Best for real-time digital communication with guests- Free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:4.7/5
Kipsu's report sample Kipsu is a customer-centric tool that primarily focuses on real-time digital communication with guests. It enables hotels to elevate their service quality by fostering direct, personalized conversations with guests, making it a perfect choice for real-time communication.
Why I Picked Kipsu: In deciding which tool to include for real-time communication, I chose Kipsu for its extensive messaging capabilities and compatibility with various digital platforms. What differentiates Kipsu is its emphasis on facilitating immediate, direct interactions between hotel staff and guests, which I believe makes it the best for real-time guest communication.
Standout Features & Integrations:
Among Kipsu's most useful features are its multi-channel messaging capabilities, enabling staff to interact with guests via SMS, in-app messaging, social media platforms, and more. Additionally, its robust integrations with various Property Management Systems (PMS) and Customer Relationship Management (CRM) platforms ensure seamless information flow and efficient communication.
Pros and Cons
Pros:
- Enhances customer service through immediate responses
- Robust integrations with PMS and CRM platforms
- Multi-channel messaging facilitates real-time communication
Cons:
- Some features may be redundant if the hotel already uses a comprehensive CRM system
- Requires an active, well-trained staff for effective use
- Pricing might be steep for smaller operations
Learn more about Kipsu:
10Best for upselling with engaging pre-stay guest communicationGuestJoy
- Pricing available upon request
GuestJoy's upselling, feedback, and check-in feature GuestJoy focuses on creating engaging communication with guests before their stay, which has proven effective for upselling. This tool enhances both hotel revenue and guest satisfaction by personalizing the guest journey from the get-go.
Why I Picked GuestJoy: In my quest for the ideal marketing tools, GuestJoy caught my attention with its approach to pre-stay communication, which has proved to be a fantastic upselling strategy. Its emphasis on the pre-stay phase makes it different from many other tools on the market. I have determined GuestJoy to be the best for upselling through engaging pre-stay communication because of its dedication to tailoring the guest journey from the earliest possible moment.
Standout Features & Integrations:
GuestJoy's pre-stay upselling feature is truly unique, allowing hotels to offer room upgrades, special amenities, or extra services to guests even before their arrival. Also, its data-driven insights help hoteliers design more impactful guest communication. It integrates seamlessly with property management systems and booking engines, creating a smooth data exchange.
Pros and Cons
Pros:
- Good range of integrations with PMS and booking engines
- Data-driven insights for personalized guest communication
- Effective pre-stay communication for upselling
Cons:
- Extra costs for premium features can add up
- Limited customer support during non-business hours
- The user interface might be slightly complex for beginners
Learn more about GuestJoy:
Outros Softwares de Marketing para Hotéis
Segue-se uma lista de softwares de marketing para hotéis adicionais que incluímos na nossa seleção, mas que não chegaram aos 10 primeiros. Vale definitivamente a pena conhecê-los.
- 11ExperienceBest for personalized email marketing campaigns and guest profiling
- 12SmartHost CRMBest for managing guest relationships with AI-powered insights
- 13BookboostBest for driving direct bookings through guest messaging
- 14For-SightBest for enhancing guest experience via tailored marketing communications
- 15TrustYouGood for gathering and analyzing guest feedback to enhance reputation
- 16RevinateGood for managing online reputation and boosting direct bookings
- 17ProfitroomGood for optimizing direct sales through tailored offers
- 18FluencyGood for automating marketing processes with AI-driven solutions
- 19ClaravineGood for improving digital campaign performance with data standardization
How I Evaluate Hotel Marketing Software
I split my evaluation into two layers: baseline capabilities every tool must have—like PMS integration and direct booking tools—and the differentiators that set the best options apart.
Core Functionality (Table Stakes For This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. Then, I calculate the tool's total score into a percentage. Each tool needs to achieve a minimum total score of 65% to be considered for inclusion.
- Direct Booking Tools: I check whether each platform offers booking engines, price comparison widgets, and abandonment recovery to help convert lookers into direct guests.
- Multi-Channel Campaign Management: Each tool should let you build and automate campaigns across email, SMS, social, and metasearch from one place.
- Guest Segmentation & Personalization: I look for the ability to segment guests by behavior and stay history, then tailor offers—like spa packages for repeat leisure travelers.
- PMS/CRS Integration: Real-time, two-way syncing with property management and reservation systems is what I evaluate, since stale guest data undermines every campaign.
- Marketing Analytics & Attribution: I look at how well a platform ties specific campaigns back to actual bookings and revenue rather than just reporting opens and clicks.
- Loyalty & Retention Marketing: Automated lifecycle messaging—from pre-arrival tips to post-stay review requests—and support for loyalty or rewards programs get evaluated here.
Once I have a list of tools that meet this criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
Metasearch management is a big differentiator—I look for tools that let you manage bids and listings across Google Hotel Ads, Trivago, and TripAdvisor without jumping between platforms. Reputation and review management also matters here, since pulling guest reviews from OTAs into one dashboard saves hours of manual monitoring. I evaluate upsell capabilities too, like automated pre-arrival offers for room upgrades or spa packages that drive ancillary revenue per guest.
Beyond Features
Property type and portfolio fit is one of the first things I consider. A boutique independent hotel has very different needs than a 20-property group, and some platforms handle multi-property dashboards far better than others. Pricing model matters too—I check whether vendors charge per property, per room, or on commission, since that directly affects ROI at different scales. I also evaluate hospitality tech stack integrations, especially native PMS connectors to systems like Opera or Mews, because a marketing tool is only as good as the guest data feeding it.
Como Escolher um Software de Marketing para Hotéis
É fácil ficar perdido entre listas extensas de funcionalidades e estruturas de preços complexas. Para o ajudar a manter o foco enquanto avalia o processo de seleção de software específico para as suas necessidades, apresentamos uma lista de fatores a ter em conta:
| Fator | O que considerar |
|---|---|
| FatorEscalabilidade | O que considerarO software acompanhará o crescimento do seu hotel? Considere a expansão futura e se a ferramenta consegue gerir um aumento das reservas e das necessidades de marketing. |
| FatorIntegrações | O que considerarÉ compatível com os sistemas que já utiliza, como o PMS ou o CRM? Certifique-se de que permite um fluxo de dados contínuo entre as diferentes plataformas que já utiliza. |
| FatorPersonalização | O que considerarPode adaptar a ferramenta aos seus fluxos de trabalho específicos? Procure flexibilidade nos modelos, nos relatórios e nas definições das campanhas, de modo a responder às suas necessidades únicas. |
| FatorFacilidade de utilização | O que considerarO software é intuitivo para a sua equipa? Tenha em conta a curva de aprendizagem e se os funcionários conseguem adaptar-se rapidamente sem uma formação extensa. |
| FatorImplementação e integração inicial | O que considerarQuanto tempo demorará a começar? Avalie o processo de configuração, o apoio disponível e recursos como materiais de formação, para garantir uma transição sem problemas. |
| FatorCusto | O que considerarDe que forma os preços se enquadram no seu orçamento? Compare os modelos de subscrição, as taxas ocultas e se o valor está de acordo com as suas limitações financeiras. |
| FatorMedidas de segurança | O que considerarExistem medidas de segurança robustas? Verifique a encriptação de dados, os controlos de acesso dos utilizadores e a conformidade com os regulamentos relevantes para proteger os dados dos hóspedes. |
| FatorDisponibilidade do apoio | O que considerarÉ possível obter ajuda quando necessário? Considere o horário, os canais e os tempos de resposta do apoio prestado pelo fornecedor, para garantir que terá assistência quando precisar. |
O Que é um Software de Marketing para Hotéis?
O software de marketing hoteleiro é uma ferramenta concebida para ajudar os hotéis a gerir os seus esforços de marketing de forma mais eficaz. Os gestores hoteleiros, as equipas de marketing e os profissionais de vendas utilizam geralmente estas ferramentas para aumentar as reservas e melhorar o envolvimento dos hóspedes.
Funcionalidades como a gestão de reservas online, a comunicação com os hóspedes e o acompanhamento de campanhas ajudam a melhorar os fluxos de trabalho e a tomada de decisões. De forma geral, estas ferramentas fornecem um apoio valioso para aumentar a visibilidade e as taxas de ocupação de um hotel.
Funcionalidades
Ao escolher um software de marketing hoteleiro, procure as seguintes funcionalidades principais:
- Gestão de reservas online: Simplifica o processo de gestão das reservas e assegura uma atribuição eficiente dos quartos.
- Comunicação com os hóspedes: Melhora a interação com os hóspedes através de emails, SMS e chat automatizados, aumentando a satisfação dos clientes.
- Acompanhamento de campanhas: Monitoriza o desempenho das campanhas de marketing para otimizar as estratégias e aumentar as reservas.
- Capacidades de integração: Liga-se de forma integrada aos sistemas existentes, como PMS e CRM, para assegurar um fluxo de dados uniforme.
- Modelos personalizáveis: Permite adaptar os materiais de marketing e os relatórios às necessidades e à identidade específicas do hotel.
- Painel de análise: Fornece informações sobre o desempenho do marketing através da visualização de dados, apoiando a tomada de decisões.
- Suporte multilingue: Alarga o alcance ao responder às preferências linguísticas de diversos grupos de hóspedes.
- Integração com redes sociais: Permite gerir e monitorizar diretamente os canais das redes sociais para reforçar a presença online.
- Personalização orientada por IA: Oferece experiências personalizadas aos hóspedes com base em informações obtidas a partir dos dados, reforçando a fidelização.
- Medidas de segurança: Protege os dados dos hóspedes através de encriptação e controlos de acesso, assegurando a conformidade com os regulamentos.
Benefícios
A implementação de um software de marketing hoteleiro proporciona vários benefícios à sua equipa e à sua empresa. Eis alguns dos benefícios que pode esperar:
- Aumento das reservas: O marketing automatizado e a gestão de reservas ajudam a preencher mais quartos de forma eficiente.
- Maior satisfação dos hóspedes: As ferramentas de comunicação melhoradas garantem que os hóspedes se sentem valorizados e informados.
- Melhor tomada de decisões: Os painéis de análise fornecem informações que orientam estratégias de marketing mais eficazes.
- Poupança de tempo: A automatização das tarefas rotineiras liberta a sua equipa para se concentrar em atividades mais estratégicas.
- Maior alcance: O suporte multilingue e a integração com redes sociais atraem um público mais vasto.
- Personalização melhorada: As funcionalidades orientadas por IA adaptam as experiências a cada hóspede, reforçando a fidelização.
- Segurança dos dados: Medidas de segurança robustas protegem as informações dos hóspedes, mantendo a confiança e a conformidade.
Custos e preços
A escolha de um software de marketing hoteleiro exige uma compreensão dos vários modelos de preços e planos disponíveis. Os custos variam consoante as funcionalidades, o tamanho da equipa, os complementos, entre outros fatores. A tabela abaixo resume os planos comuns, os respetivos preços médios e as funcionalidades normalmente incluídas nas soluções de software de marketing hoteleiro:
Tabela de comparação de planos de software de marketing hoteleiro
| Tipo de plano | Preço médio | Funcionalidades comuns |
|---|---|---|
| Tipo de planoPlano gratuito | Preço médio$0 | Funcionalidades comunsGestão básica de reservas, comunicação limitada com os hóspedes e relatórios básicos. |
| Tipo de planoPlano pessoal | Preço médio$10-$30/por utilizador/mês | Funcionalidades comunsFerramentas de comunicação melhoradas, acompanhamento de campanhas e capacidades de integração. |
| Tipo de planoPlano empresarial | Preço médio$50-$100/por utilizador/mês | Funcionalidades comunsAnálises avançadas, modelos personalizáveis e integração com redes sociais. |
| Tipo de planoPlano empresarial de grande escala | Preço médio$150-$300/por utilizador/mês | Funcionalidades comunsPersonalização orientada por IA, suporte multilingue e serviços de suporte dedicados. |
Perguntas que as pessoas também fazem
Porque é importante o acompanhamento de chamadas no marketing hoteleiro?
O acompanhamento de chamadas ajuda a compreender as interações com os clientes, uma vez que muitos hóspedes ainda preferem fazer reservas por telefone. Permite recolher dados importantes sobre as receitas que não estão disponíveis online, proporcionando informações sobre as preferências dos hóspedes e melhorando as estratégias de marketing.
Como pode o software de marketing hoteleiro melhorar as reservas diretas?
O software de marketing hoteleiro pode aumentar as reservas diretas ao disponibilizar ferramentas que gerem reservas online, se integrem no seu website e otimizem a comunicação com os hóspedes. Estas funcionalidades ajudam a reduzir a dependência das OTAs, permitindo poupar nas comissões e estabelecer relações diretas com os hóspedes.
Como pode o software de marketing hoteleiro melhorar a gestão da reputação do hotel?
O software de marketing hoteleiro ajuda a melhorar a gestão da reputação do hotel, tornando mais fácil comunicar com os hóspedes e promover avaliações positivas. Apoia \u003ca href=\u0022https://thehotelgm.com/hotel-marketing-branding/hotel-reputation-management-tips/\u0022\u003eestratégias de gestão da reputação do hotel\u003c/a\u003e, como o envio de mensagens de agradecimento, o incentivo à partilha de feedback e a divulgação de ofertas especiais, para manter os hóspedes satisfeitos e envolvidos. Os hóspedes satisfeitos têm maior probabilidade de deixar boas avaliações, o que ajuda o hotel a construir uma reputação melhor.