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With decades under my belt in hotel tech, I bring you a thorough review of Deep Blue Communications. Through the lens of vast experience, and navigating through varied software terrains, I offer you an authentic, clear-cut analysis that's neither dressed up nor watered down.

Today, I provide an examination that aims to offer clarity and make your decision-making journey a tad bit simpler. May the insights shared here light your path as you decide whether Deep Blue Communications aligns with your intricate requirements and expectations.

Deep Blue Communications review, a screenshot of the tool's dashboard
Here's a screenshot of the Deep Blue Communications dashboard that gives exceptional insight into your guest WiFi network.

Deep Blue Communications Software Product Overview

Deep Blue Communications offers tailored Wi-Fi solutions, ensuring reliable internet access and robust wireless networking across various domains, notably emphasizing hotel wifi. The software primarily aims to serve hospitality sectors and entertainment venues, ensuring that these spaces provide secure, reliable internet access without a hitch. Through a meticulously managed WiFi dashboard, it works to dispel any issues of poor management and connectivity, ensuring that your guest need not endlessly click "show more" on their device while seeking a stable connection.

The benefits permeate through its focused technical support, where a single phone number connects you to a desk technician, ready to mitigate any arising issues. It adeptly navigates through the nuances of different internet service providers and ensures secure transactions with credit card data. In the realm of project management, it offers a level of automation that ensures ease and reliability, inevitably enhancing the overall rating of a venue in terms of internet accessibility and user experience, by providing dependable help desk facilities and ensuring easy connectivity.


  • 24/7 Support: Offering round-the-clock assistance means users find guidance in times of unexpected network hitches.
  • Detailed Analytics: Enabling comprehensive data insights aids in making informed decisions regarding network management and guest usage trends.
  • Customization Capabilities: Providing the ability to tailor network designs ensures that unique structural and user demands of properties are met.


  • Complex Setup: The initial network installation might demand a steep learning curve or professional assistance due to its intricacy.
  • Pricey Upgrades: Acquiring advanced features and scalability options can strain the financial resources of smaller establishments.
  • Limited Integrations: The software could offer more easy synergies with a broader spectrum of third-party platforms and management systems to enhance its utility.

Expert Opinion

In my seasoned journey through hotel tech, Deep Blue Communications presents a mixed bag of noteworthy attributes and areas begging for improvement. Judging its features and functionality, it’s evident that it champions reliable and bespoke Wi-Fi solutions, holding its ground stoutly against competitive offerings. Its emphasis on custom network designs and detailed analytics indeed puts it a notch above in catering to hotels demanding precision in their Wi-Fi networks.

However, determining its overall ease of use, especially concerning setup and integration, it falters slightly in providing straightforward experiences and compatibility. Its pricing and upgrade paths, while justifiable for larger entities, might dissuade smaller establishments from opting for its services. Ideally, I see it flourishing in environments where robust, customized Wi-Fi networks are paramount, and where establishments possess the financial muscle to leverage its advanced features.

Deep Blue Communications: The Bottom Line

In the crowded domain of hotel internet software, Deep Blue Communications carves its niche with a palpable focus on detailed analytics and custom network designs that echo the varied needs of large-scale venues. Particularly impressive is its commitment to continual support, standing as a reassuring pillar for businesses that can't afford network disruptions.

Its dedication to providing a network that is not merely a utility, but an asset that informs and shapes a hotel’s digital strategy, ensuring guests stay connected and satisfied, stands out. Its undeniable emphasis on creating a tailored, data-driven Wi-Fi environment does differentiate it from more generic, one-size-fits-all solutions prevalent in the market.

Deep Blue Communications Deep Dive

Product Specifications

  1. Custom Network Design - Yes
  2. 24/7 Support - Yes
  3. Detailed Analytics - Yes
  4. Bandwidth Management - Yes
  5. Guest Wi-Fi Portal - Yes
  6. Multi-location Management - No
  7. Integrated Payment Gateways - No
  8. Secure Network Protocols - Yes
  9. Mobile Management Dashboard - Yes
  10. User Authentication & Access Control - Yes
  11. IoT Device Support - Yes
  12. Scalable Networks - Yes
  13. Event Wi-Fi Solutions - Yes
  14. Marketing Integration - No
  15. Social Media Logins - No
  16. Cloud Management - Yes
  17. Network Health Monitoring - Yes
  18. Content Filtering - Yes
  19. Data Capture & User Insights - Yes
  20. Multi-language Support - No
  21. Tiered Wi-Fi Plans - No
  22. Push Marketing Features - No
  23. Easy Roaming - Yes
  24. Multi-SSID Setup - Yes
  25. VoIP Support - Yes

Deep Blue Communications Feature Overview

  1. Custom Network Design: Tailored network designs ensure the specific layout and demands of individual properties are met precisely.
  2. 24/7 Support: Continuous assistance, day or night, ensures that businesses never face issues alone.
  3. Detailed Analytics: Access to granular data aids establishments in understanding guest behaviors and optimizing network settings.
  4. Bandwidth Management: Allows hotels to allocate specific bandwidths for different purposes, ensuring smooth operations.
  5. Guest Wi-Fi Portal: A dedicated portal enhances the guest experience by offering an easy access point to the network.
  6. Secure Network Protocols: Prioritizes guest and operational data security, minimizing potential breaches.
  7. Mobile Management Dashboard: Enables managers to oversee network operations conveniently from a mobile device.
  8. User Authentication & Access Control: Maintains network integrity by controlling who accesses the system.
  9. IoT Device Support: Future-proofs the network by supporting various smart devices integral to modern hotel operations.
  10. Event Wi-Fi Solutions: Offers specialized solutions for events, ensuring optimal performance during high-traffic scenarios.

Standout Functionality

  1. Custom Network Design: While many platforms offer template-based solutions, Deep Blue Communications emphasizes tailoring, ensuring a perfect fit for unique structural requirements.
  2. Detailed Analytics: The depth and granularity of the data insights provided stand out, offering more than basic usage stats that many competitors provide.
  3. IoT Device Support: Their forward-thinking approach to accommodate smart devices puts them ahead in the race to be future-ready.


Deep Blue Communications natively integrates with several property management systems, enhancing synchronization and data flow. They provide an API that developers can leverage to create bespoke integrations or functionalities. Various add-ons are available to extend its core capabilities, ranging from advanced security measures to additional analytical tools.

Deep Blue Communications Pricing

Pricing upon request.

Ease of Use

Navigating through Deep Blue Communications, I find the interface intuitive but not without its quirks. The initial onboarding does require a keen understanding, especially when tailoring the network to specific property needs. Some features, like detailed analytics, come with a learning curve due to the depth they offer. However, once past this initial phase, the tool is relatively straightforward.

Customer Support

Deep Blue Communications' commitment to 24/7 support holds true. They are prompt in their responses and offer multiple channels including live chat, phone support, and email. While they maintain a robust knowledge base, I notice some gaps in advanced troubleshooting content. A few customers have also voiced concerns about the waiting time during peak hours.

Deep Blue Communications Use Case

Who Would Be A Good Fit For Deep Blue Communications?

Hotels, resorts, and convention centers often find themselves in the steadfast grip of Deep Blue Communications. The platform works exceptionally well for mid-to-large scale properties where network reliability, guest Wi-Fi portals, and detailed data analytics become critical.

I often find hospitality venues that host events and conferences are particularly drawn to its event WiFi solutions and 24/7 support, appreciating the stability and continuous assistance. Locations with intricate designs or unusual architectural elements benefit significantly due to the custom network design feature, ensuring optimal connectivity irrespective of physical obstructions.

Who Would Be A Bad Fit For Deep Blue Communications?

Small properties, boutique hotels, or businesses with a tight budget might find themselves grappling with the platform. If a hotel's focus is strictly budgetary and doesn’t demand advanced network analytics or IoT support, the sophistication and pricing model of Deep Blue might seem excessive.

I’ve witnessed smaller establishments, or those not particularly tech-focused, struggling to fully utilize the extensive feature set, feeling slightly overwhelmed by the detailed analytics and custom network capabilities.

Deep Blue Communications FAQs

How user-friendly is Deep Blue Communications?

Deep Blue offers a manageable user experience, though some features may present a learning curve due to their depth and specificity.

Is 24/7 support truly available and reliable?

Yes, 24/7 support is available through various channels, albeit with occasional delays during peak hours.

Can the network handle numerous IoT devices without lag?

Yes, IoT device support is robust, accommodating a variety of smart appliances and devices efficiently.

Is the pricing flexible for smaller establishments?

Pricing is structured but may seem steep for smaller entities due to its feature-rich composition.

Does it allow integration with external marketing tools?

Deep Blue lacks native integrations with marketing tools, relying on its API for custom integrations.

How secure is the network for guests and operational data?

Security is paramount with secure network protocols ensuring a safe environment for all data.

Is there a minimum user requirement for pricing plans?

Yes, some pricing plans dictate a minimum seat requirement, impacting smaller teams and budgets.

Can it handle networks across multiple property locations?

No, multi-location management is not a feature currently offered by Deep Blue Communications.

Alternatives to Deep Blue Communications

  • Nomadix: Known for superior marketing integrations, it enables hotels to leverage guest data for personalized marketing efforts.
  • Ruckus Networks: Often chosen for excellent multi-location management, providing centralized control for properties spread across various geographies.
  • Cisco Meraki: A go-to for scalability, accommodating from small boutique properties to extensive hotel chains with a single platform.

Deep Blue Communications Company Overview & History

Deep Blue Communications, with a penchant for creating tailored Wi-Fi solutions, aligns itself with the evolving needs of the hospitality sector. Used by a multitude of hotels and resorts, it’s a solution revered for its customization and detailed network insights. The company, situated at its headquarters in Troy New York, USA, operates with a mission to drive connectivity forward, shaping it to precisely fit the distinct requirements of every property.

Notable milestones include various partnerships and certifications in the wireless industry, providing high-speed Internet access (HSIA) installation and support solutions to hotel hotels throughout the United States, Canada, Mexico, and the Caribbean.


Navigating through the realms of Deep Blue Communications reveals a platform that intertwines detailed analytics with custom network solutions, molding itself around the physical and operational needs of mid-to-large-scale hospitality properties. It wears a badge of reliability with its continuous support and custom network design. However, smaller establishments or those on a strict budget may find themselves yearning for something simpler, perhaps without the depth that Deep Blue lavishly offers.

I recommend it to those finding themselves amidst a dense operational setting, requiring detailed insights, and a robust, tailor-fitted network solution. If you’ve docked your ship in the harbor of Deep Blue Communications before, I invite you to share your voyages below, enriching my collective understanding of this intricate platform.

By Cory Masters

Cory Masters is a dynamic professional with 10+ years of experience working across hotel and hospitality management, accounting, financial management, office management, and operations. She's passionate about elevating other professionals in the community, using her 4 years as an Assistant Hotel Manager at Four Seasons to share the lessons she's learned about managing guest interactions, reservations, hotel staff, hotel services, hotel management systems, and more.