10 beste programvareverktøy for hotellmersalg i 2026

By
Ashley Vaughan

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Programvare for hotellmersalg kobler sammen PMS-et, bestillingsmotoren og kontaktpunktene for gjester for å gjøre tilleggstjenester om til bookede inntekter. Med mange års erfaring med HR i hotellbransjen på boutique- og luksushoteller vurderte jeg 17 verktøy basert på systemintegrasjon, personalisering av tilbud og hvor mye de krever av teamet ditt. Her er verktøyene som kom med.

Som en erfaren fagperson i hotell- og serveringsbransjen forstår jeg hvor viktig det er å optimalisere hver eneste interaksjon med gjestene dine. Programvare for mersalg på hotell er en stor fordel. Dette fantastiske verktøyet forvandler rutinemessige transaksjoner til muligheter, hjelper hotellbransjen med å løfte gjesteopplevelsen og øker samtidig resultatet. Det er en vinn-vinn-situasjon!

Hvorfor du kan stole på våre programvareanbefalinger

6,700+

Reviews

20

Industry experts

16+

Evaluation factors

14

Years

Teamet vårt har testet og anmeldt programvare siden 2012. Vi er selv ledere i hotell- og restaurantbransjen, så vi vet hvor vanskelig og hvor viktig det er å velge riktig programvare.

I denne guiden har vi vurdert verktøyene gjennom praktisk testing og uavhengig research og gitt dem poeng ut fra våre utvelgelseskriterier.

Anmeldelsene våre bygger på vår egen redaksjonelle vurdering. De er ikke et salgsargument.

Sammenligningstabell for programvare for mersalg på hotell

Tabellen nedenfor sammenligner prisdetaljene for mine beste utvalgte programmer for mersalg på hotell.

1Best for strategic, tailored offersFree demo availablePricing upon requestWebsite
2Best for upsells built into guest journeysFree demo availablePricing upon requestWebsite
3Best for centralizing operations with a combined booking engine and upselling softwareFree demo availableFrom $150/monthWebsite
4Best for increasing revenue with dynamic pricing on upsell offersFrom $100/user/month (billed annually)Website
5Best for seamless integration with existing Oracle infrastructurePricing upon requestWebsite
6Best for managing comprehensive event upsells and cateringFree demo availablePricing upon requestWebsite
7Best for integrating multiple upselling channels into one platformFree demo availablePricing upon requestWebsite
8Best for leveraging AI-powered chatbot technology for upsellingFree demo availableFrom €99/month (billed annually)Website
9Best for simplifying upselling through automatic notifications and remindersFree plan availableFrom $49/monthWebsite
10Best for creating personalized pre-arrival emails for effective upsellingFrom $100/user/monthWebsite

Anmeldelser av den beste programvaren for mersalg på hotell

  1. Best for strategic, tailored offers
    • Free demo available
    • Pricing upon request
    Visit Website
    Customer Rating:4.8/5
    Canary Technologies screenshot
    Canary Technologies' dynamic upsell feature allows hotels to increase revenue by offering personalized upsell options to guests during booking.

    Canary is a hospitality management platform designed to enhance guest experiences and boost hotel revenues. It offers tools like contactless check-in, guest messaging, and dynamic upselling to streamline operations. By integrating these features, Canary helps hotels provide seamless services to their guests.

    Why I Picked Canary Technologies:

    Canary's dynamic upselling feature allows you to present guests with tailored offers throughout their stay. Whether it's a room upgrade, spa package, or dining reservation, you can promote these add-ons at optimal times, such as post-booking, pre-check-in, during the stay, or at checkout. This strategic approach ensures guests encounter relevant offers when they're most likely to make a purchase. Additionally, Canary automates the upselling process, reducing manual effort for your staff. Once an upsell request is made, your team can quickly approve or decline it based on availability. 

    Standout Features and Integrations:

    Other features include guest messaging that facilitates real-time communication with guests, digital tipping to enhance staff satisfaction, and contactless check-in to provide a seamless arrival experience. Some integrations include Amadeus, Maestro, Skytouch, Choice Advantage, HiRUM, Shift4 Payments, IQware, Oracle Hospitality, InnQuest, RoomKey, innRoad, Booking.com, Cloudbeds, BookingCenter, and Alice.

    Pros and Cons

    Pros:

    • Contactless check-in enhances guest convenience
    • Dynamic upsells to increase additional revenue
    • Digital tipping options

    Cons:

    • Some smaller hotels might find certain features unnecessary
    • May require initial training for staff to utilize all features
  2. Best for upsells built into guest journeys
    • Free demo available
    • Pricing upon request
    Visit Website
    Customer Rating:4.6/5
    Mews screenshot
    Mews displays clear rates and upsell add-ons in a clean, guest-friendly booking flow.

    Using Mews as your hotel upsell software helps your team put relevant add-ons in front of guests at the right moments—without relying on manual suggestions or scattered tools. It’s built for hotels that want to grow revenue by making upgrades, services, and experiences part of a smooth digital journey.

    Why I Picked Mews

    I picked Mews because its upsell functionality is woven directly into the booking journey, online check-in, and on-site workflows, making it easy for your team to increase revenue without pressure-based selling. Guests can add items like breakfast, parking, spa services, or early check-in as part of a clean self-service flow, supported by embedded payments that handle charges automatically. I also like how guest profiles surface preferences and history, allowing your team to tailor upsells to real behavior.

    Mews Key Features

    In addition to its upselling capabilities, Mews offers a range of features that cater to hotel operations.

    • Property Management System (PMS): Streamlines bookings, check-ins, and guest management for efficient hotel operations.
    • Booking Engine: Provides a user-friendly interface for direct bookings, reducing reliance on third-party platforms.
    • Digital Keys: Enhances guest convenience by allowing access to rooms via smartphones.
    • Virtual Concierge Services: Offers personalized recommendations and upselling opportunities directly to guests.

    Mews Integrations

    Integrations include Revinate, Oaky, Google, Atomize, Lightspeed, SiteMinder, Expedia, Omniboost, and Booking.com, and an open API is available for custom upsell or guest experience integrations.

    Pros and Cons

    Pros:

    • Guest profiles help tailor upgrade suggestions.
    • Embedded payments handle added charges automatically.
    • Upsells appear naturally within booking and check-in flows.

    Cons:

    • Advanced upsell setup may require configuration time.
    • May feel feature-rich for small properties with simple needs.
  3. Best for centralizing operations with a combined booking engine and upselling software
    • Free demo available
    • From $150/month
    Visit Website
    Customer Rating:4.5/5
    innRoad screenshot
    InnRoad's performance dashboard

    InnRoad is a unified solution combining a booking engine with potent upselling software. It's designed to centralize operations, thereby simplifying the process of managing bookings while also facilitating efficient upselling strategies. Given its ability to effectively consolidate these functionalities, InnRoad is a top choice for businesses that require both a booking engine and upselling tools.

    Why I Picked InnRoad:

    I selected InnRoad due to its dual functionality that seamlessly combines booking engine capabilities with powerful upselling tools. This blend of features distinguishes InnRoad from other alternatives and aligns perfectly with the need for centralized operations. Therefore, I believe InnRoad is best for businesses that seek to unify their booking and upselling operations in a single platform.

    Standout Features and Integrations:

    Key features of InnRoad include an intuitive booking engine, automated upselling tools, channel manager, and detailed analytics for informed decision-making. Additionally, the platform integrates with a broad range of third-party applications, such as CRM software, payment gateways, and marketing tools, enhancing its overall utility.

    Pros and Cons

    Pros:

    • Comprehensive analytics and reporting tools.
    • Broad range of integrations.
    • Combined booking engine and upselling software.

    Cons:

    • Steep learning curve for new users.
    • Limited customization options.
    • High pricing for smaller operations.
  4. Best for increasing revenue with dynamic pricing on upsell offers
    • From $100/user/month (billed annually)
    Visit Website
    Customer Rating:4.9/5
    Oaky by Plusgrade screenshot
    Oaky revenue dashboard screenshot

    Oaky is a tool designed for the hospitality sector that harnesses the power of dynamic pricing to boost revenue through upsell offers. By allowing hotels to offer tailored, dynamic prices to their guests, it maximizes upselling opportunities.

    Why I Picked Oaky:

    I selected Oaky for this list due to its focus on dynamic pricing, a critical aspect that can drive significant increase of revenue which leads to incremental revenue. In comparing Oaky with other tools, I noticed its capability to adapt pricing according to various factors, making it the best choice for increasing revenue through dynamic pricing.

    Standout Features and Integrations:

    Also, with Oaky's standout feature is its dynamic pricing capability that allows hotels to offer personalized prices for different guests and it focuses on generating new revenue. Furthermore, its automated pre-stay emails help boost engagement before guests even arrive. Oaky's integrations include major property management systems, central reservation systems, and revenue management systems.

    Pros and Cons

    Pros:

    • Strong integrations with major hotel tech systems.
    • Pre-stay emails increase engagement.
    • Dynamic pricing optimizes revenue potential.

    Cons:

    • Needs time and resources to effectively set up dynamic pricing rules.
    • Dependency on external factors for pricing could lead to volatility.
    • The cost might be too high for smaller establishments.
    Learn more about Oaky by Plusgrade:
  5. Best for seamless integration with existing Oracle infrastructure
    • Pricing upon request
    Oracle Nor1 screenshot
    Oracle Nor1's upsell action center

    Oracle Nor1 is a robust hotel upsell software that can seamlessly sync with your existing Oracle systems. This platform enhances guest services and maximizes revenue by smartly pitching upsell opportunities.

    Why I Picked Oracle Nor1:

    In my selection process, Oracle Nor1 made the cut due to its high compatibility with Oracle's comprehensive ecosystem. It stands apart because of its ability to smoothly integrate with the wide array of Oracle hospitality products many businesses already utilize. I deemed it the "best for" organizations already entrenched in the Oracle ecosystem because it allows them to implement upselling techniques without disrupting their existing operations.

    Standout Features and Integrations:

    Oracle Nor1 is loaded with features, including its decision-engine technology that predicts guest behavior to drive upsells. It also provides detailed analytics for tracking upsell performance. In terms of integrations, its greatest strength lies in its seamless connection with Oracle's extensive suite of hospitality solutions, ensuring your upsell strategy is well-aligned with your other hotel operations.

    Pros and Cons

    Pros:

    • Provides detailed analytics for performance tracking.
    • Decision-engine technology for smart upsells.
    • High compatibility with Oracle products.

    Cons:

    • Might not be the best fit for non-Oracle users.
    • Learning curve could be steep for those not familiar with Oracle products.
    • Pricing is not transparent.
    Learn more about Oracle Nor1:
  6. Best for managing comprehensive event upsells and catering
    • Free demo available
    • Pricing upon request
    Visit Website
    Customer Rating:4.5/5
    Agilysys screenshot
    Agilysys' tape chart and rate dashboard

    Agilysys is a robust platform designed to manage event-based upsells and catering operations. The software provides a unified platform to seamlessly manage, monitor, and optimize your event upsells and catering services. This capability aligns perfectly with the 'best for' statement - making it a fitting choice for businesses focusing on events and catering as their main upselling avenues.

    Why I Picked Agilysys:

    In choosing Agilysys, I focused on its specialized capabilities for event upsells and catering management. Compared to other tools, it presents a unique blend of features specifically designed for this niche, which makes it stand out. Given these distinct features, I determined that Agilysys is the best for businesses seeking a comprehensive solution for managing event upsells and catering operations.

    Standout Features & Integrations:

    Agilysys offers a comprehensive set of features including event scheduling, ancillary feature, real-time inventory management, and detailed reporting tools. These features equip businesses with the necessary tools to efficiently manage and optimize their event upselling strategies. The software also integrates well with various Point-of-Sale (POS) systems, CRM platforms, and payment gateways, ensuring seamless operations.

    Pros and Cons

    Pros:

    • Comprehensive reporting and analytics features.
    • Robust integration with various other systems.
    • Specific tools for event and catering upselling.

    Cons:

    • Customer support could be improved.
    • Pricing could be high for smaller businesses.
    • The user interface may require a learning curve.
  7. Best for integrating multiple upselling channels into one platform
    • Free demo available
    • Pricing upon request
    Infrasys screenshot
    Infrasys' customizable feature

    Infrasys is a unified platform designed to incorporate multiple upselling channels. It enables businesses to manage their upselling strategies across different platforms from a centralized location. This makes it especially effective for businesses that leverage numerous channels for upselling.

    Why I Picked Infrasys:

    I selected Infrasys as it stood out for its comprehensive integration capabilities. When comparing tools, it was evident that Infrasys' ability to unify multiple upselling channels into one platform sets it apart. For businesses looking for a solution to manage complex multi-channel upselling strategies, I judged Infrasys to be the best choice.

    Standout Features and Integrations:

    Infrasys boasts of features like multi-channel integration, centralized control, cross-selling, and advanced analytics. These features make it an effective tool for businesses operating across multiple upselling channels. Additionally, it integrates with a variety of CRMs, POS systems, and marketing automation tools, enhancing its effectiveness and scope of application.

    Pros and Cons

    Pros:

    • Robust integration capabilities with various other business tools.
    • Centralized control provides a unified view of operations.
    • Streamlines the management of multi-channel upselling.

    Cons:

    • Limited customization capabilities for certain aspects of the platform.
    • Pricing might be prohibitive for small businesses.
    • Can be complex to set up and navigate due to the range of features.
    Learn more about Infrasys:
  8. Best for leveraging AI-powered chatbot technology for upselling
    • Free demo available
    • From €99/month (billed annually)
    Visit Website
    Customer Rating:4/5
    HiJiffy screenshot
    Hjiffy's chatbot feature

    HiJiffy is an AI-driven hotel upselling software that harnesses the power of chatbots to boost your revenue. It uses AI technology to engage with guests and suggest appropriate upsells, thus providing a tailored guest experience.

    Why I Picked HiJiffy:

    When I was selecting tools, HiJiffy caught my attention with its innovative use of AI technology in the form of a chatbot. It truly differentiates itself with its ability to interact with guests on a real-time basis, understanding their needs, and suggesting the most appropriate upsells. This real-time interaction makes HiJiffy the "best for" leveraging chatbot technology for upselling, providing a unique and engaging guest experience.

    Standout Features and Integrations:

    HiJiffy shines with its AI-powered chatbot that facilitates real-time guest engagement. Its multilingual support ensures that your international guests are well taken care of. On the integration front, HiJiffy integrates with popular PMS systems to provide a unified solution for your upselling needs.

    Pros and Cons

    Pros:

    • Seamless integration with popular PMS systems.
    • Real-time guest engagement.
    • Innovative use of AI chatbot for upselling.

    Cons:

    • The platform might be more complex to learn for some users.
    • Reliance on AI may not be suitable for all hotels.
    • Higher starting price compared to other tools.
    Learn more about HiJiffy:
  9. Best for simplifying upselling through automatic notifications and reminders
    • Free plan available
    • From $49/month
    Visit Website
    Customer Rating:2.5/5
    Charge Automation screenshot
    Charge Automation's guest preference data collection feature

    Charge Automation is a platform that enables businesses to automate and simplify their upselling strategies using automated notifications and reminders. Its notification system allows businesses to nudge their customers towards additional purchases or upgrades, streamlining the upselling process.

    Why I Picked Charge Automation:

    I chose Charge Automation after examining its focus on automation. Compared to other tools, it stands out for its ability to simplify the process of upselling through automatic notifications and reminders. Thus, I determined that it is the best choice for businesses that aim to simplify their upselling efforts.

    Standout Features and Integrations:

    Charge Automation's automated notifications and reminders are undoubtedly its standout features, simplifying the process of upselling. Also, it has a robust dashboard that provides real-time analytics, facilitating the decision-making process. It integrates well with several popular payment processors and e-commerce platforms, enhancing its usability.

    Pros and Cons

    Pros:

    • Compatibility with various payment processors and e-commerce platforms.
    • Real-time analytics aid decision-making.
    • Automation simplifies the upselling process.

    Cons:

    • Limited customization options could be a setback for some users.
    • The pricing might be slightly steep for smaller businesses.
    • May require some technical expertise to set up automation rules.
    Learn more about Charge Automation:
  10. Best for creating personalized pre-arrival emails for effective upselling
    • From $100/user/month
    Upsell Guru screenshot
    Upsell Guru's pre-arrival upselling feature

    Upsell Guru is a specialist in hotel upselling software, known for its tailored personalized offers and emails that boost your upselling strategy. It leverages personalized communication to engage guests and encourages them to avail of additional services even before they set foot on your property.

    Why I Picked Upsell Guru:

    In the process of selecting the best tools, I noticed the uniqueness of Upsell Guru. Its ability to send out personalized pre-arrival emails, allowing you to upsell effectively before a guest's arrival, stood out for me. This is why I found Upsell Guru to be "Best for" creating a more engaging, personalized, and ultimately more effective upselling experience.

    Standout Features and Integrations:

    Upsell Guru features a bid-style upselling system that is unique and engaging. Also, it comes with a dashboard that provides insights and analysis on upselling performance. It integrates seamlessly with a range of property management systems, enhancing your ability to manage all aspects of your hotel from a central location.

    Pros and Cons

    Pros:

    • Integration with a wide range of property management systems.
    • Personalized pre-arrival email functionality.
    • The unique bid-style upselling system.

    Cons:

    • Limited customization options for the pre-arrival emails.
    • The bidding system may not be suitable for all types of hotels or guests.
    • Pricing may be high for smaller hotels or those with tight budgets.
    Learn more about Upsell Guru:

Andre anmeldelser av programvare for mersalg på hotell

Nedenfor finner du en liste over flere programmer for mersalg på hotell som vi vurderte, men som ikke kom med blant de ti beste. De er absolutt verdt å se nærmere på.

  1. 11
    RoomdexBest for harnessing automation to improve upsell conversion rates
  2. 12
    Room RaccoonBest for automating upselling with a user-friendly interface
  3. 13
    UpstayBest for enhancing guest engagement with tailored in-stay upsells
  4. 14
    Hello GeorgeBest for optimizing room service with intelligent recommendations
  5. 15
    CloudbedsGood for an all-in-one hotel management solutions
  6. 16
    DuveGood for enhancing the guest experience with a customized upsell platform
  7. 17
    SwyftinGood for optimizing revenue with automated room upgrade offers

How I Evaluate Hotel Upsell Software

I split my evaluation into two layers: the core features a tool must have to qualify—like a room upgrade engine and PMS sync—and the differentiators that separate the best from the rest.

Core Functionality (Table Stakes For This List)

When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. Then, I calculate the tool's total score into a percentage. Each tool needs to achieve a minimum total score of 65% to be considered for inclusion.

  • Automated Guest Outreach: I check whether the tool can trigger upsell offers at key moments—like a pre-arrival email two days before check-in or an SMS on the morning of arrival—without staff involvement.
  • Room Upgrade Engine: Real-time inventory awareness matters here. I look for platforms that pull live availability from the PMS so guests only see upgrades they can actually book.
  • Ancillary Add-On Catalog: A good upsell tool lets you sell more than rooms. I evaluate how easily you can build and manage offers for things like spa treatments, airport transfers, or late checkout.
  • PMS and CRS Integration: I look at which property management and reservation systems each platform connects with and whether sync is two-way and real-time, so confirmed upsells flow back without manual entry.
  • Personalization and Segmentation: The best results come from targeted offers. I evaluate whether a tool can segment guests by booking source, stay type, or loyalty tier and tailor what each guest sees.
  • Upsell Analytics and Reporting: I look for dashboards that go beyond total revenue to show conversion rates per offer, RevPAR uplift, and performance trends across properties or time periods.

Once I have a list of tools that meet this criteria, I consider what sets each platform apart.

Differentiating Factors (What Sets Vendors Apart)

Here's how I compare and contrast different vendors:

Standout Features

AI-powered offer optimization is a major differentiator. I look for tools that adjust pricing and send timing based on guest behavior rather than static rules. Front desk upsell tools also matter—platforms that give agents scripted prompts and live inventory at check-in turn reception into a revenue channel. For hotel groups, I evaluate multi-property management to see if you can set brand-wide rules while still customizing offers per property.

Beyond Features

Integration ecosystem depth is one of the first things I check. A tool that connects with Opera but not Mews—or vice versa—can be a dealbreaker depending on your PMS. Commercial model also shapes the decision. Some platforms charge a flat per-room fee, while others take a commission on converted upsells, which changes the math for seasonal properties with fluctuating occupancy. I also evaluate onboarding speed, since a tool that takes weeks to connect to your PMS delays revenue you could be capturing now.

Slik velger du programvare for mersalg på hotell

Det er lett å gå seg vill i lange funksjonslister og komplekse prismodeller. For å hjelpe deg med å holde fokus mens du går gjennom den unike prosessen med å velge programvare, får du her en sjekkliste over faktorer du bør ha i tankene:

FaktorSkalerbarhetHva du bør vurdereKan programvaren vokse sammen med hotellet ditt? Vurder fremtidige utvidelsesplaner og om verktøyet kan håndtere et økt gjestevolum uten ytelsesproblemer.
FaktorIntegrasjonerHva du bør vurdereKan den integreres med de nåværende systemene dine? Kontroller kompatibiliteten med hotelladministrasjonssystemet og andre eksisterende verktøy for å unngå driftsforstyrrelser.
FaktorTilpasningsmuligheterHva du bør vurdereKan du tilpasse programvaren til merkevaren din? Se etter alternativer som lar deg tilpasse tilbud og merkevareprofil slik at de passer hotellets unike stil.
FaktorBrukervennlighetHva du bør vurdereEr grensesnittet brukervennlig? Sørg for at de ansatte raskt kan lære systemet uten omfattende opplæring, slik at frustrasjon og ineffektivitet unngås.
FaktorImplementering og oppstartHva du bør vurdereHvor smidig er oppsettsprosessen? Vurder hvor mye tid og hvilke ressurser som kreves for full integrasjon og opplæring av personalet, slik at uventede forsinkelser unngås.
FaktorKostnadHva du bør vurderePasser prisen budsjettet ditt? Sammenlign kostnaden med budsjettet ditt, og se etter skjulte gebyrer eller trinnvis prising som kan påvirke hva du har råd til på lang sikt.
FaktorSikkerhetstiltakHva du bør vurdereHvordan beskytter den gjestedata? Kontroller at løsningen overholder personvernregelverket, og se etter funksjoner som kryptering og sikre tilgangskontroller.
FaktorTilgjengelig kundestøtteHva du bør vurdereHvilke støttealternativer tilbys? Sørg for at leverandøren tilbyr pålitelig kundestøtte, inkludert flere kontaktmetoder og raske svartider for å løse problemer.

Hva er programvare for mersalg på hotell?

Programvare for mersalg på hotell er et spesialisert verktøy utviklet for å hjelpe hoteller med å øke inntektene gjennom strategisk markedsføring av tilleggstjenester, øke hotellbelegget og fremme oppgraderinger eller opplevelser for gjestene.

Denne programvaren brukes vanligvis av hoteleiere, driftsansvarlige og resepsjonsteam, og muliggjør personalisering i sanntid, automatiserer løsninger for mersalg og gir verdifull analyse. Mange programmer for mersalg på hotell kan også integreres med populære OTA-er for å administrere priser, tilgjengelighet og bestillinger.

La oss nå ta tak i disse utfordringene. Synes du det er vanskelig å tilby de riktige oppgraderingsalternativene til riktig tid? Går de ansatte glipp av muligheter på grunn av mangel på informasjon eller tidsbegrensninger? Her kommer programvare for mersalg på hotell inn – løsningen på disse og andre vanlige utfordringer.

Alternativene jeg har valgt ut for deg, kan automatisere og optimalisere mersalget samtidig som teamet ditt får frihet til å fokusere på det de gjør best – å tilby førsteklasses service. Stol på meg, disse verktøyene er absolutt verdt tiden det tar å utforske dem.

Funksjoner

Når du velger programvare for mersalg på hotell, bør du se etter følgende viktige funksjoner:

  • Automatiserte tilbud: Generer og send automatisk tilpassede mersalgstilbud til gjester, slik at du sparer tid og øker konverteringsratene.
  • Personlige anbefalinger: Bruk gjestedata til å gi tilpassede forslag, forbedre gjesteopplevelsen og øke sannsynligheten for mersalg.
  • Integrasjon med eiendomsforvaltningssystemer: Koble sømløst til eksisterende hotellsystemer for effektiv håndtering av bestillinger og gjesteinformasjon.
  • Dynamisk prissetting: Juster priser for romoppgraderinger og tjenester i sanntid basert på etterspørsel, slik at inntektene optimaliseres.
  • Analyse og rapportering: Gi innsikt i resultatene av mersalget, slik at du kan ta informerte beslutninger for å forbedre strategiene.
  • Støtte for flere språk: Betjen internasjonale gjester ved å tilby mersalgsalternativer på flere språk og bidra til økt inkludering.
  • Tilpasset merkevarebygging: La hoteller beholde sin unike identitet ved å tilpasse utseendet og følelsen i mersalgskommunikasjonen.
  • Innsamling av tilbakemeldinger i sanntid: Samle inn tilbakemeldinger fra gjester umiddelbart for å forbedre tilbudene og fremtidige mersalgsmetoder.
  • Alternativer for tidlig ankomst og sen avreise: Tilby fleksible inn- og utsjekkingstider mot et tillegg i prisen, slik at gjestetilfredsheten øker.
  • Sikkerhetstiltak: Sørg for at gjestedata er beskyttet med kryptering og sikre tilgangskontroller, slik at tillit og samsvar med regelverket opprettholdes.

Fordeler

Implementering av programvare for mersalg på hotell gir flere fordeler for teamet og virksomheten din. Her er noen av fordelene du kan se frem til:

  • Økte inntekter: Automatiserte og personlige mersalgstilbud bidrar til å øke hotellets inntekter ved å oppmuntre gjester til å kjøpe tilleggstjenester.
  • Forbedret gjesteopplevelse: Tilpassede anbefalinger og fleksible alternativer som tidlig innsjekking forbedrer gjestetilfredsheten og lojaliteten.
  • Operasjonell effektivitet: Integrasjon med eiendomsforvaltningssystemer og automatiserte prosesser reduserer manuelle oppgaver og sparer tid for de ansatte.
  • Datadrevne beslutninger: Analyse- og rapporteringsverktøy gir innsikt i resultatene av mersalget, slik at du kan forbedre strategiene og ta informerte valg.
  • Global rekkevidde: Støtte for flere språk gjør det mulig å betjene internasjonale gjester og utvide hotellets appell og inkludering.
  • Enhetlig merkevare: Tilpassbar merkevarebygging sikrer at all mersalgskommunikasjon samsvarer med hotellets unike identitet og stil.
  • Forbedrede tilbakemeldinger fra gjester: Innsamling av tilbakemeldinger i sanntid gjør det mulig å raskt håndtere gjestenes behov og forbedre fremtidige mersalgstilbud.

Kostnader og priser

Ved valg av programvare for mersalg på hotell er det nødvendig å forstå de ulike prismodellene og abonnementene som er tilgjengelige. Kostnadene varierer basert på funksjoner, teamstørrelse, tillegg og mer. Tabellen nedenfor oppsummerer vanlige abonnementer, gjennomsnittsprisene deres og typiske funksjoner som inngår i programvareløsninger for mersalg på hotell:

Sammenligningstabell for programvare for mersalg på hotell

AbonnementstypeGratisabonnementGjennomsnittspris$0Vanlige funksjonerGrunnleggende mersalgsfunksjoner, begrenset brukerstøtte og viktig analyse.
AbonnementstypePersonlig abonnementGjennomsnittspris$10-$30/bruker/månedVanlige funksjonerPersonlige anbefalinger, automatiserte tilbud og integrasjon med PMS.
AbonnementstypeBedriftsabonnementGjennomsnittspris$40-$70/bruker/månedVanlige funksjonerDynamisk prissetting, støtte for flere språk og tilpassbar merkevarebygging.
AbonnementstypeVirksomhetsabonnementGjennomsnittspris$80-$150/bruker/månedVanlige funksjonerAvansert analyse, API-tilgang og dedikert kontoadministrasjon.

Vanlige spørsmål om programvare for mersalg på hotell (FAQs)

Hvordan fungerer programvare for mersalg på hotell i praksis?

\u003cp data-start=\u0022271\u0022 data-end=\u0022551\u0022\u003eProgramvare for mersalg på hotell kobler seg til hotellets eiendomsstyringssystem for å identifisere muligheter for oppgraderinger og sende gjestene tilpassede tilbud via e-post, SMS eller mobilapper. Den automatiserer tidspunktet for og leveringen av disse tilbudene for å øke inntektene uten å påføre personalet ekstra arbeid.\u003c/p\u003e

Hvor lang tid tar det før man ser resultater fra programvare for mersalg?

\u003cp data-start=\u0022621\u0022 data-end=\u0022855\u0022\u003eDe fleste hoteller ser merkbare resultater i løpet av de første ukene etter at de har tatt i bruk programvare for mersalg. Når automatiserte kampanjer er i gang, kan du følge med på konverteringer og gjestenes respons i sanntid og justere tilbudene for å forbedre resultatene.\u003c/p\u003e

Er programvare for mersalg bare for store hoteller?

\u003cp data-start=\u0022908\u0022 data-end=\u00221121\u0022\u003eNei. Mange verktøy for mersalg er utviklet for små og uavhengige hoteller og tilbyr rimelige abonnementer og enkle kontrollpaneler. Plattformene Hello George og RoomRaccoon er enkle å bruke og krever lite teknisk oppsett.\u003c/p\u003e

Kan personalet fortsatt tilby manuelt mersalg hvis vi bruker programvare?

\u003cp data-start=\u00221184\u0022 data-end=\u00221410\u0022\u003eJa. Programvaren håndterer automatiserte tilbud før og under gjestenes opphold, mens teamet deres fortsatt kan tilby oppgraderinger eller tilleggstjenester personlig ved innsjekking eller utsjekking. Denne kombinasjonen av automatisering og personlig kontakt fungerer best.\u003c/p\u003e

Hvordan forbedrer programvare for mersalg gjestetilfredsheten?

\u003cp data-start=\u00221474\u0022 data-end=\u00221678\u0022\u003eDen bidrar til å levere tilbud som passer gjestenes individuelle preferanser, for eksempel spatilbud, romoppgraderinger eller lokale opplevelser. Når tilbudene føles relevante og personlige, føler gjestene seg verdsatt og det er mer sannsynlig at de kommer tilbake.\u003c/p\u003e

Hvilken ROI kan jeg forvente fra verktøy for mersalg?

\u003cp data-start=\u00221738\u0022 data-end=\u00221932\u0022\u003eHoteller rapporterer ofte en økning på 10–30% i ekstrainntekter i løpet av de første månedene. Ettersom de fleste systemer for mersalg kjører automatisk, gir de høyere avkastning med minimalt ekstra arbeid eller kostnader.\u003c/p\u003e

Hva er de vanligste feilene hoteller gjør med mersalg?

\u003cp data-start=\u00222794\u0022 data-end=\u00223001\u0022\u003eHoteller sender noen ganger for mange eller irrelevante tilbud, noe som kan irritere gjestene. Den beste strategien er å holde tilbudene enkle og personlige og sende dem på riktig tidspunkt – for eksempel før innsjekking eller under oppholdet.\u003c/p\u003e

Ashley Vaughan
Ashley Vaughan
Working in Human Resources at luxury hotels, Ashley has not only implemented employee customer service training but also taken on nearly every hotel role, giving her a well-rounded understanding of the industry. Ashley has always been passionate about the tourism industry. Traveling with her husband, who also worked in the hotel sector, she has enjoyed stays at some incredible places worldwide.