Hotell-CRM-systemer sentraliserer gjestedata og automatiserer kommunikasjonen, slik at teamet ditt kan fokusere på å skape personlige gjesteopplevelser. Det kan være utfordrende å administrere bestillinger og opprettholde gjestetilfredsheten, men riktige verktøy for reservasjonsstyring reduserer manuelt arbeid og forbedrer nøyaktigheten.
I denne artikkelen sammenligner og vurderer jeg de beste hotell-CRM-verktøyene for å hjelpe deg med kjøpsbeslutningen.
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Our team has been testing and reviewing software since 2012. As hospitality leaders ourselves, we know how difficult—and important—it is to choose the right software.
For this guide, we evaluated tools using hands-on testing and independent research, scoring tools using our selection criteria.
Our reviews reflect our human editorial judgment, not a sales pitch.
Sammenligningstabell for hotell-CRM-systemer
Denne sammenligningstabellen gir en rask oversikt over mine beste valg av hotell-CRM-systemer, slik at du kan sammenligne alternativene dine.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for personalized guest marketing | Free demo available | Pricing upon request | Website | |
| 2 | Best for independent hotel management | Free demo available | Pricing upon request | Website | |
| 3 | Best for sales management in hotels | Free 14-day trial + free demo available | From $25/user/month (billed annually) | Website | |
| 4 | Best for scalable hotel operations | 30-day free trial | From $325/user/month (billed annually) | Website | |
| 5 | Best for customer-centric hospitality operations | 21-day free trial | From $9/user/month (billed annually) | Website | |
| 6 | Best for comprehensive guest management | Free demo available | Pricing upon request | Website | |
| 7 | Best for team collaboration and sales tracking | From $10/user/month (billed annually) | Website | ||
| 8 | Best for personalized guest engagement | Free demo available | Pricing upon request | Website | |
| 9 | Best for integrated communication tools | 14-day free trial + free demo available | From $9/user/month (billed annually) | Website | |
| 10 | Best for reputation and guest feedback analysis | Pricing upon request | Website |
Anmeldelser av de beste hotell-CRM-systemene
Hvert CRM-system har unike funksjoner, så det er viktig å vurdere hva du trenger at CRM-systemet skal gjøre. Trenger du et CRM-system som kan administrere bestillinger og reservasjoner? Eller et som kan følge med på kundelojalitet og belønninger?
Uansett hvilke behov du har, har vi det du trenger. Les videre for å utforske de beste hotell-CRM-systemene og finne det perfekte for virksomheten din.
Best for personalized guest marketing- Free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:4.8/5
Here's the campaign summary dashboard in Cendyn. Cendyn is a prominent figure in the hospitality CRM software space, primarily focusing on offering personalized marketing solutions to improve guest experiences. By centralizing guest profiles and utilizing smart segmentation, Cendyn empowers hoteliers to craft marketing campaigns that resonate personally with guests.
Why I Picked Cendyn: After evaluating multiple CRM options for the hospitality industry, I chose Cendyn for its exceptional ability to personalize the guest experience. No other CRM solution matches its expertise in using customer data to create tailored marketing campaigns, making it my top choice for personalized guest marketing.
Standout features & integrations:
Features include a robust CRM system that emphasizes customer interactions and an intuitive marketing automation module that allows for streamlined email campaigns. Additionally, it offers a powerful segmentation tool that improves personalized experiences.
Integrations include leading property management systems (PMS) and other hospitality CRM platforms.
Pros and Cons
Pros:
- Advanced segmentation tools for targeted marketing campaigns
- Strong integrations with leading PMS and CRM platforms
- Dedicated focus on personalized marketing improves guest satisfaction
Cons:
- The tool might be overkill for very small establishments not focusing on intricate marketing campaigns
- The vast array of features might present a learning curve for some users
- Pricing transparency could be improved for easier decision-making
Learn more about Cendyn:
Best for independent hotel management- Free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:4.5/5
Here's the innRoad reservation tab overview. innRoad is a comprehensive management solution designed explicitly for the hotel industry, emphasizing support for independent hotels. With its array of management tools and integrated systems, innRoad simplifies hotel operations, making it especially suitable for boutique and independent hotel brands.
Why I Picked innRoad: I chose innRoad after comparing different hospitality software options. Their personalized features and devoted support for independent hotels stood out to me.
InnRoad's ability to streamline operations and improve the guest experience aligns with their best for independent hotel management title.
Standout features & integrations:
Features include a suite of impressive features, including a real-time check-in/check-out system, a robust CRM platform focused on guest profiles, and functionalities tailored to improve the guest journey from booking to stay.
Integrations include leading property management systems (PMS), marketing automation tools, and even platforms like Pipedrive for sales management, ensuring comprehensive management for independent hoteliers.
Pros and Cons
Pros:
- A robust CRM system that centralizes customer interactions and profiles
- Integration with popular hospitality tools and systems
- Designed specifically for the unique needs of independent hotels
Cons:
- Pricing transparency could be improved for easier budgeting decisions
- Independent hotels with very limited resources might find some features excessive
- Potential complexity for those unfamiliar with comprehensive CRM solutions
Best for sales management in hotels- Free 14-day trial + free demo available
- From $25/user/month (billed annually)
Visit WebsiteCustomer Rating:4.4/5
Includes automated email marketing, email synchronization, and tracking/reporting capabilities. Pipeline CRM is a customer relationship management tool designed to help businesses manage their sales processes and customer interactions. With its focus on sales management and marketing automation, it provides valuable functionalities that can be tailored to various industries, including hospitality.
Why I Picked Pipeline CRM:
One of the reasons I picked Pipeline CRM as a good fit for hotel CRM software is its robust sales management capabilities. This includes tools for managing sales pipelines, teams, and leads, which are crucial for handling group sales or corporate accounts in the hotel industry. The contract management feature, complete with built-in eSign, ensures that your team's contract processes are smooth and reliable.
Furthermore, Pipeline CRM offers comprehensive marketing tools that are beneficial for hotels. Automated email marketing and AI email assistance enable you to maintain consistent communication with guests and prospects. The tracking and reporting capabilities allow you to measure the success of your marketing campaigns, ensuring you're always informed about what's working.
Standout Features & Integrations
Features include map views and route planning, which help you identify nearby customers and prospects, making it easier to plan sales visits or marketing outreach. The lead forms builder allows your team to quickly create effective lead forms, capturing potential guest information with ease. Additionally, the Kanban boards provide visual tools for decision-making, helping your team prioritize tasks and focus on what matters most.
Integrations include QuickBooks, Mailchimp, Outlook, Google Apps, Zapier, Asana, Trello, ActiveCampaign, Dialpad AI, Aircall, RingCentral, and JustCall.
Pros and Cons
Pros:
- Users have praised the ability to tailor the CRM to fit specific needs.
- The automation features are noted for saving time on repetitive tasks.
- The mobile app allows users to access CRM features on-the-go.
Cons:
- Some users have expressed frustration with the limited integration options.
- Setting up automation features can be challenging for some users.
Learn more about Pipeline CRM:
Best for scalable hotel operations- 30-day free trial
- From $325/user/month (billed annually)
Visit WebsiteCustomer Rating:4.3/5
Here's an image of creating a new opportunity in the 'opportunities' tab of Salesforce. Salesforce is a dynamic CRM platform renowned for its wide array of functionalities tailored to various industries, including the hospitality sector. For hotels looking to scale and streamline their operations, Salesforce emerges as a formidable solution.
Why I Picked Salesforce: In the vast ocean of CRM systems, selecting Salesforce was a decision driven by its robustness and flexibility. After comparing several tools, I judged Salesforce's architecture to be the most adept at accommodating growth in the hotel industry.
Its adaptability to large hotel chains and boutique establishments is why I regard it as best for scalable hotel operations.
Standout features & integrations:
Features include guest profiles, and sales pipeline management, to in-depth customer journey analysis. The platform's modules enable hotels to manage everything from check-in processes to email campaigns, ensuring improved guest satisfaction.
Integrations include marketing automation platforms, property management systems (PMS), and even platforms like Pipedrive or Freshsales.
Pros and Cons
Pros:
- Wide array of integrations with other important hospitality software
- Ability to handle both large and small-scale hotel businesses
- Comprehensive CRM platform accommodating diverse hotel operations
Cons:
- Some features may be excessive for smaller establishments
- Higher cost compared to some niche-specific CRM tools
- Steeper learning curve for new users
Learn more about Salesforce Financial Services Cloud:
Best for customer-centric hospitality operations- 21-day free trial
- From $9/user/month (billed annually)
Visit WebsiteCustomer Rating:3.7/5
Here's the sales forcasting capability of Freshworks. Freshworks tools streamline operations in hospitality. It acts as a CRM platform that integrates with functions to enhance the customer experience. Ideal for the customer-centric hospitality sector.
Why I Picked Freshworks: When determining which tool to highlight for the hospitality CRM niche, Freshworks caught my attention due to its unique functionality and modules that prioritize the customer journey. I judged it to be superior in many respects, especially when comparing its features tailored to the hospitality industry.
The customer-centric approach of Freshworks aligns with the designation best for customer-centric hospitality operations.
Standout features & integrations:
Features include a robust sales management system designed to optimize sales activities and provide valuable customer insights. Additionally, the CRM system offers tools for lead management, email campaigns, and marketing automation.
Integrations include property management systems (PMS), Pipedrive, and other essential tools for the hospitality industry.
Pros and Cons
Pros:
- Emphasis on real-time customer interactions improves guest satisfaction
- Integrates well with a range of essential hotel business tools
- Comprehensive CRM features tailored for the hospitality industry
Cons:
- While it integrates with many tools, it might not cover some niche requirements
- Annual billing can be less flexible for certain operations
- Some features might be overwhelming for smaller hospitality businesses
Learn more about Freshworks:
Best for comprehensive guest management- Free demo available
- Pricing upon request
NetSuite offers a comprehensive global business management dashboard. is a cloud-based business management platform that offers a suite of applications to manage business operations. It provides tools for financial management, customer relationship management (CRM), and more, all integrated into a single platform.
Why I Picked NetSuite: I picked NetSuite as a good hotel CRM software because it offers comprehensive customer relationship management capabilities. This includes tools for managing customer data, tracking interactions, and automating marketing campaigns, which are essential for maintaining strong relationships with guests. These features allow you to personalize guest experiences and improve customer satisfaction.
Another reason I chose NetSuite is its ability to handle financial management tasks. For hotels, managing expenses efficiently is crucial, and NetSuite's expense management features help you track and control spending. This ensures that your hotel's finances are in check, allowing you to focus on providing excellent service to your guests.
Standout Features & Integrations
Features include advanced analytics, project management, and workflow automation. The analytics tools provide valuable insights into customer behavior and financial performance, helping you make informed decisions. Project management capabilities allow you to plan and execute hotel projects, ensuring everything runs smoothly. Workflow automation reduces manual tasks, freeing up time for your team to focus on guest services.
Integrations include Shopify, WooCommerce, HubSpot, Freshdesk, UPS, Salesforce, Magento, Amazon, Celigo, SuiteCloud, RESTlets, and SOAP & REST web services.
Pros and Cons
Pros:
- Comprehensive suite for enterprise resource planning and financial management.
- Highly customizable features allow businesses to tailor the software to their specific needs.
- Effective eCommerce tools integrated within the platform, supporting online sales and business operations.
Cons:
- High cost of implementation and subscription fees, which may be prohibitive for smaller businesses.
- Limited flexibility in certain features compared to competitors, which may restrict some business operations.
Learn more about NetSuite:
Best for team collaboration and sales tracking- From $10/user/month (billed annually)
Here's the contact management feature in monday sales CRM. monday sales CRM stands at the intersection of sales tracking and team collaboration, offering tools that improve the efficiency of sales teams within the hospitality industry. By prioritizing team coordination and sales activities, it aligns perfectly with establishments seeking a collaborative approach to sales management.
Why I Picked monday sales CRM: I found monday sales CRM during my search for the perfect CRM system. Its emphasis on team collaboration integrated with sales tracking caught my attention, making it the ideal choice for those seeking a CRM system that excels in both areas.
Standout features & integrations:
Features include its modules tailored for real-time collaboration, lead management, and contact management, helping teams to track potential customers. Its CRM features are augmented by its workflow tools and sales pipeline insights.
Integrations include popular email campaign tools, Pipedrive, Freshsales, and other CRM platforms, further improving its appeal.
Pros and Cons
Pros:
- Rich integration capabilities with other CRM systems and marketing campaign tools
- Offers real-time tracking of sales activities
- Comprehensive CRM solution with an emphasis on team collaboration
Cons:
- Pricing might be higher for businesses on a tight budget
- Its wide range of features may be overwhelming for smaller teams
- Might be a learning curve for those new to collaborative CRMs
Learn more about monday sales CRM:
Best for personalized guest engagement- Free demo available
- Pricing upon request
Profitroom offers a streamlined booking engine to improve guest experiences. Profitroom is a hotel CRM software crafted to boost marketing efforts and elevate guest experiences. It combines AI-driven solutions and data insights to enhance operations and increase revenue for hoteliers.
Why I Picked Profitroom: I picked Profitroom because of its AI-driven email marketing and smart guest database, which lets you engage guests with personalized communication. These features help build stronger relationships by tailoring messages to guest preferences and behaviors, enhancing loyalty. Additionally, the focus on managing customer consent and tracking user interactions ensures that your marketing strategies are effective and compliant with data protection regulations.
Another reason Profitroom is noteworthy is its comprehensive guest journey management, covering everything from acquisition to retention. This feature allows you to oversee each stage of a guest's interaction with your hotel, providing opportunities to enhance satisfaction and conversion rates. With tools for online guest acquisition and reservation self-management, you can ensure guests have a smooth experience from booking to check-out.
Standout Features & Integrations
Features include AI-driven efficiency, automating daily tasks to save time and reduce costs, and upselling opportunities through automated emails that boost revenue before guest arrival. Engagement through newsletters keeps your guests informed and encourages them to book with you again. These features are designed to enhance guest satisfaction and improve hotel operations.
Integrations include Google, HubSpot, LinkedIn, Hotjar, SnapWidget, VWO, Expedia, Booking.com, Airbnb, Stripe, PayPal, Hotels.com, and Mews.
Pros and Cons
Pros:
- High-converting websites designed to maximize bookings.
- Booking engine 360 optimizes direct bookings for leisure hotels.
- Boosting bookings through a dedicated booking engine.
Cons:
- Pricing not transparent.
- Might be too complex for small brands.
Learn more about Profitroom:
Best for integrated communication tools- 14-day free trial + free demo available
- From $9/user/month (billed annually)
Close CRM features a comprehensive dashboard for tracking sales activities. Close is a CRM designed primarily for small and growing businesses, focusing on enhancing communication and productivity through integrated tools. It offers features like lead management, sales automation, and built-in communication capabilities, making it a versatile tool for various industries.
Why I Picked Close: I picked Close as a good option for hotel CRM software because of its integrated communication tools like calls, emails, and SMS. These features can help you and your team stay connected with guests and manage bookings more efficiently. Additionally, its automation capabilities allow for tasks like follow-ups and lead routing, which can be beneficial in managing guest inquiries and reservations.
Another reason Close stands out is its AI-driven tools that offer real-time customer information enrichment and automatic summarization of communications. These features can be incredibly useful for hotel staff who need quick access to guest information and a streamlined way to manage customer interactions. The platform's focus on collaboration and coaching further enhances its utility for a hotel setting.
Standout Features & Integrations
Features include automation tools that handle follow-ups and task creation, enhancing your team's ability to manage guest interactions. The platform offers actionable sales insights through detailed reporting, providing you with valuable data to improve service and operations. Additionally, Close supports collaboration and coaching, making it easier for hotel staff to work together and improve their skills.
Integrations include Calendly, Gmail, HubSpot, Zoom, Zapier, Microsoft 365, Google Calendar, Fivetran, Drip, Driftrock, Latenode, and Linked Helper.
Pros and Cons
Pros:
- Efficient organization of leads by companies and contacts, enhancing sales strategies.
- Simplifies the sales process by tracking interactions with potential clients.
- Improves team effectiveness with automated email templates and customization options.
Cons:
- Reporting tools are basic and lack depth for advanced data analysis.
- Limited features compared to other CRM platforms in terms of reporting capabilities.
Learn more about Close:
Here's a screenshot of Revinate's dashboard. Revinate specializes in transforming guest feedback into actionable insights for hotels. This CRM platform is particularly adept at analyzing a hotel's reputation, enabling hospitality businesses to gauge their performance in guests’ eyes.
Why I Picked Revinate: When evaluating various CRM solutions for the hotel industry, I chose Revinate for its unparalleled capability in handling and analyzing guest feedback. Its core strength is processing vast amounts of feedback to provide a clear picture of a hotel's reputation.
I firmly believe it's best for reputation and guest feedback analysis as it grants hotels the tools to comprehend and act on guest sentiments.
Standout features & integrations:
Features include feedback management, from gathering reviews across multiple channels to offering detailed guest satisfaction metrics. Its segmentation tools also allow for targeted marketing campaigns based on feedback analysis.
Integrations include leading property management systems (PMS) and various marketing automation tools.
Pros and Cons
Pros:
- Strong integrations with major PMS and marketing tools
- Offers detailed metrics on guest satisfaction
- Proficient in analyzing vast amounts of guest feedback
Cons:
- Only offers annual billing, which may not fit all budget cycles
- The initial setup may require some training
- Might be more focused on feedback than other CRM features
Learn more about Revinate:
Andre bemerkelsesverdige hotell-CRM-systemer
Nedenfor finner du en liste over flere hotell-CRM-systemer som vi tok med i kortlisten, men som ikke kom med på topplisten. Det er absolutt verdt å ta en titt på dem.
- 11TrackBest for comprehensive guest communication
- 12DailypointBest for centralizing guest data
- 13Experience HotelBest for guest experience management
- 14Smart HostBest for personalized guest experiences
- 15BookboostBest for multi-channel guest engagement
- 16Inn FlowBest for property and financial management
- 17Creatio CRMBest for no-code automation capabilities
- 18Zoho CRMBest for multi-channel guest interactions
- 19Bigin by Zoho CRMBest for tracking guest reservations
- 20
How I Evaluate Hotel CRM
I split my evaluation into two layers: the baseline must-haves—like two-way PMS sync and automated guest journeys—and the differentiators that set great hotel CRMs apart.
Core Functionality (Table Stakes For This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. Then, I calculate the tool's total score into a percentage. Each tool needs to achieve a minimum total score of 65% to be considered for inclusion.
- Unified Guest Profiles: I look for a single, consolidated guest record that pulls in stay history, spend, preferences, and booking source so your front desk and marketing teams work from the same data.
- Hospitality PMS Integration: Two-way sync with major property management systems like Opera, Mews, and Cloudbeds matters here—I check whether reservation and folio data flows in real time.
- Guest Communication Automation: Each tool should support triggered messaging across the full stay cycle, from booking confirmation and pre-arrival upsell emails to post-checkout review requests.
- Segmentation & Marketing Campaigns: I evaluate whether you can build dynamic guest segments using hotel-specific attributes like loyalty tier, room type, or source market and run targeted campaigns from them.
- Loyalty & Direct Booking Tools: Tools that offer tiered loyalty programs, member-only rates, or booking incentives get higher marks—these features directly help reduce OTA dependency.
- Feedback & Reputation Management: I check for built-in post-stay surveys, review aggregation across major travel sites, and real-time service recovery alerts routed to the right staff member.
Once I have a list of tools that meet this criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
Multi-property management is a major differentiator. Hotel groups need portfolio-level dashboards that let you run cross-property campaigns while keeping each property's data distinct. I also evaluate pre-arrival upsell engines—whether a platform can push room upgrades or spa packages before check-in and attribute that revenue back to a specific campaign. Booking recovery matters too, especially abandoned cart flows that re-engage guests who started but didn't finish a direct reservation.
Beyond Features
Property type and portfolio fit shapes how well a CRM works for your operation. A 20-room boutique hotel has very different needs than a 15-property resort group, so I look at how pricing scales and whether the platform supports both use cases. Implementation matters just as much—I check whether vendors offer hospitality-specific onboarding with PMS data migration support and pre-built guest journey templates. Revenue attribution reporting is another factor I weigh, especially dashboards that tie CRM campaigns directly to confirmed bookings and ADR uplift.
Hva er et hotell-CRM-system?
Et hotell-CRM-system er programvare som hjelper hoteller med å administrere gjesterelasjoner og effektivisere driften. Det brukes av resepsjonspersonale, markedsføringsteam og hotellledere, og løser utfordringer som spredte gjestedata, mangelfull oppfølging og tapte muligheter for mersalg.
Fordelene ved å bruke et hotell-CRM-system
Det er mange fordeler ved å bruke et hotell-CRM-system. Her er bare noen av dem:
1. Økt effektivitet og produktivitet. Den beste CRM-programvaren hjelper personalet med å administrere reservasjoner og gjester mer effektivt. Dette betyr flere bestillinger og mer fornøyde gjester!
2. Bedre kundeservice. Med et CRM-system kan du følge med på all interaksjon med en gjest, fra bestilling til utsjekking. Dette gjør det mulig å yte bedre service og løse eventuelle problemer raskt og effektivt.
3. Mer organiserte og nøyaktige opplysninger. Et godt hotell-CRM-system holder alle gjestedataene dine organiserte og oppdaterte. Det gjør det enkelt å finne informasjon når det er nødvendig, og bidrar til å unngå feil som kan koste deg forretninger.
Viktige funksjoner du bør se etter i et hotell-CRM-system
Når du skal finne det beste hotell-CRM-systemet for virksomheten din, er det viktig å vurdere de viktigste funksjonene som vil være mest nyttige for deg. Her er noen av de viktigste funksjonene du bør se etter:
1. Tilpasningsmuligheter: Et godt hotell-CRM-system bør kunne tilpasses dine spesifikke behov og krav. Det bør gjøre det mulig å følge med på og administrere reservasjoner, gjesteinformasjon, rompriser og mer.
2. Effektivitet: Hotell-CRM-systemet bør være effektivt og enkelt å bruke, slik at du raskt og enkelt kan administrere driften av hotellet.
3. Omfattende rapportering: CRM-systemet bør inneholde omfattende rapporteringsfunksjoner for å følge med på hotellets resultater og analysere datatrender.
4. Skalerbarhet: CRM-systemet bør kunne skaleres i takt med at virksomheten vokser og endrer seg.
5. Integrasjon: CRM-systemet bør kunne integreres med andre programvareprogrammer du bruker, for eksempel regnskaps- eller bookingsystemet ditt.
6. Markedsføringsstyring: Styrker hotellets omdømmehåndtering ved å tilpasse gjesteopplevelser, håndtere bekymringer raskt og oppmuntre til positive anmeldelser.