RMS Review: Pros, Cons, Features, and Pricing Overview
RMS is a property management software built for hotels and hospitality businesses that want to manage operations and guest experiences from one platform. If your team is facing disjointed workflows, outdated systems, or time-consuming manual tasks, it gives you a flexible way to streamline reservations, housekeeping, billing, and guest communications.
In this RMS review, I’ll break down its features, best and worst use cases, pricing, and how it stacks up against other options so you can decide if it’s the right fit for your property.
RMS Evaluation Summary
- Pricing upon request
- Free demo available
Why Trust Our Software Reviews
We’ve been testing and reviewing hotel management software since 2023. As hotel managers ourselves, we know how critical and difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different hotel management use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our software review methodology.
RMS Overview
In my opinion, RMS stands out for its powerful customization, automation, and flexible pricing compared to most options on the market. I think the interface feels modern and easy for new users, and you get extensive integrations—especially helpful if you want to connect channel managers or payment gateways. Onboarding takes effort but is well-supported. When I compare RMS to others, I notice its reporting is more advanced, though small boutiques may find the setup more than they need.
I’d suggest RMS is best for mid-sized or multi-property hotels wanting centralized control and scalable operations.
pros
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Customizable dashboards to tailor workflows for different properties
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Advanced rate and revenue management tools included
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Automated guest messaging and communication features
cons
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Initial system setup can be time-consuming for new users
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Some users report slow customer response times
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Reports interface can feel overwhelming for smaller teams
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How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Reservation and Booking Management
RMS lets you manage direct and OTA bookings in a unified calendar. You can quickly update availability, assign rooms, and handle group reservations with ease.
Rate and Revenue Management
Adjust rates, create dynamic pricing, and manage packages or discounts with RMS’s tools. Automated updates help maximize occupancy and revenue in real time.
Housekeeping Management
Track room status, assign cleaning tasks, and update maintenance issues from one dashboard. Staff can mark rooms clean or ready for inspection on any device.
Guest Messaging and Communication
Send automated emails or SMS for confirmations, pre-arrival, and upsells. This keeps guests informed and reduces repetitive front desk calls.
Reporting and Analytics
Access detailed operational and financial reports with customizable dashboards. Export data to monitor trends like occupancy, revenue, and guest profiles.
Online Guest Portal
Guests can check-in online, update details, and request services through a branded portal. This streamlines arrivals and enhances self-service for guests.
Ease of Use
In my experience, RMS is user-friendly for daily tasks like check-ins, but the depth of options can feel complex at first. Features like the drag-and-drop tape chart and guest messaging are intuitive, yet some users mention the setup and reporting tools take extra time to master.
Overall, I think staff will find routine functions quick, but power users benefit most from its advanced controls.
Integrations
RMS integrates with RoomPriceGenie, 4WiFi, 934 Systems, AdriaScan, Agoda, Ai-Menu, Airbnb, Advance, Altitude, and Alloggio Group, among others.
RMS also offers a REST API so you can build custom connections to other products.
RMS Specs
- API
- Budgeting
- Calendar Management
- Compliance Tracking
- Contact Management
- Customer Management
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Document Management
- Expense Tracking
- External Integrations
- Forecasting
- Inventory Tracking
- Multi-Currency
- Multi-User
- Notifications
- Organization Management
- Payment Processor
- Payroll
- Scheduling
- Supplier Management
- Tax Management
- Workflow Management
