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I've spent decades immersed in the world of hotel tech, and today, I bring you the HotelRunner review. Throughout this analysis, I'll provide you with all the essential information to determine whether this software is the right fit for your needs. This review is grounded in practicality and real-world insights, designed to empower you with the knowledge necessary to make an informed decision.

HotelRunner software review, a screenshot of the tool's dashboard
Here's a screenshot of HotelRunner's sales dashboard which provides valuable insights.

HotelRunner Product Overview

HotelRunner, developed by the HotelRunner team, is a cloud-based distribution management platform designed for the boutique hotel segment within the hospitality industry. It serves as the best channel manager for Airbnb and offers exceptional value for money. With its mobile app, HotelRunner optimizes occupancy and online sales while simplifying reputation management.

Users, primarily boutique hoteliers, benefit from user-friendly templates that streamline room type management, ensuring an easy and efficient user experience. This platform effectively addresses the main pain points of boutique hoteliers, offering comprehensive solutions to enhance distribution, reputation, and overall profitability.


  • Channel Management: HotelRunner excels in managing distribution channels efficiently, ensuring that your property is visible to a wide audience.
  • Real-time Inventory Updates: The software provides real-time inventory updates, reducing the risk of overbooking and ensuring accurate availability of information.
  • Guest Data Insights: HotelRunner offers valuable guest data insights, allowing you to tailor your services and marketing strategies effectively.


  • Limited Reporting: HotelRunner lacks extensive reporting capabilities, which might be a drawback for users seeking in-depth analytics.
  • Learning Curve: Users may find a slight learning curve when getting started with the software.
  • Integration Options: While it offers integrations, it may not have as extensive a range as some competitors.

Expert Opinion

HotelRunner offers a solid hotel management solution with notable strengths in channel management and real-time inventory updates. Its user-friendly interface and essential features make it a viable choice for small to mid-sized accommodation providers. However, its reporting capabilities may not meet the needs of larger establishments seeking advanced analytics. When choosing HotelRunner, consider your property's size and requirements, as it excels in simplifying operations and optimizing bookings but may require additional tools for in-depth data analysis.

HotelRunner: The Bottom Line

What sets HotelRunner apart is its emphasis on user-friendly functionality and real-time updates. It caters to the needs of small to mid-sized accommodation providers, offering a straightforward solution that optimizes operations and maximizes revenue potential. With its strong channel management and guest data insights, HotelRunner stands out as a valuable tool for those seeking a reliable, intuitive hotel management solution.

HotelRunner Deep Dive

Product Specifications

  1. Reservation Management - Yes
  2. Room Assignment - Yes
  3. Availability Calendar - Yes
  4. Rate Management - Yes
  5. Online Booking - Yes
  6. Guest Profiles - Yes
  7. Check-in/Check-out - Yes
  8. Billing and Invoicing - Yes
  9. Housekeeping Management - Yes
  10. Reporting and Analytics - Yes
  11. Multi-property Support - Yes
  12. Channel Management - Yes
  13. Guest Communication - Yes
  14. Point of Sale (POS) - Yes
  15. Inventory Management - Yes
  16. Mobile Access - Yes
  17. Group Booking - Yes
  18. Loyalty Program - Yes
  19. Payment Processing - Yes
  20. Online Reviews - Yes
  21. Staff Management - Yes
  22. Security and Data Protection - Yes
  23. Guest Feedback Management - Yes
  24. Property Maintenance - Yes
  25. Integrations - Yes

HotelRunner Feature Overview

  1. Reservation Management: HotelRunner simplifies reservation management with an intuitive interface, allowing users to efficiently handle bookings, modifications, and cancellations.
  2. Availability Calendar: The availability calendar provides real-time updates, reducing the risk of overbooking and ensuring accurate room allocation.
  3. Channel Management: HotelRunner excels in channel management, enabling users to easily distribute inventory across various online platforms and third-party booking sites.
  4. Rate Management: Users can set and adjust room rates dynamically based on demand, maximizing revenue potential.
  5. Online Booking: HotelRunner offers a user-friendly online booking engine, allowing guests to book directly through the hotel's website.
  6. Guest Profiles: The software provides detailed guest profiles, helping hoteliers offer personalized services and build guest loyalty.
  7. Reporting and Analytics: HotelRunner offers essential reporting and analytics tools to track performance and make data-driven decisions.
  8. Housekeeping Management: Users can efficiently manage housekeeping tasks and schedules, ensuring rooms are ready for guests.
  9. Point of Sale (POS): The integrated POS system enables on-site purchases, streamlining guest transactions.
  10. Guest Communication: HotelRunner facilitates communication with guests through automated messages and notifications.

Standout Functionality

  1. Smooth Channel Management: Its channel management capabilities simplify the distribution of inventory, increasing visibility and bookings.
  2. Real-time Updates: The availability calendar provides real-time updates, reducing the risk of overbooking.
  3. Guest Communication: Automated guest communication enhances guest satisfaction and reduces manual communication efforts.


HotelRunner offers native integrations with popular platforms such as payment gateways, online travel agencies, and property management systems (PMS). Additionally, it provides an API for custom integrations and offers add-ons for extending functionality.

HotelRunner Pricing

Pricing upon request.

Ease of Use

HotelRunner boasts an intuitive user interface that simplifies tasks like reservation management and rate adjustments. However, some users may find the initial setup process slightly complex, especially when configuring integrations.

Customer Support

HotelRunner offers responsive customer support through various channels, including email and live chat. They also provide documentation and webinars for self-help. However, some users have reported longer response times during peak seasons, which can be frustrating.

HotelRunner Use Case

Who Would Be A Good Fit For HotelRunner?

  • Independent Hoteliers: HotelRunner caters to those managing independent properties who need a comprehensive yet user-friendly solution to streamline their operations.
  • Small to Mid-sized Accommodations: It's particularly beneficial for smaller establishments looking to maximize their online presence and revenue without the complexity of larger enterprise systems.
  • Hands-On Managers: Hoteliers who want to be hands-on with reservation management, rate adjustments, and guest communication will find HotelRunner accommodating.

Who Would Be A Bad Fit For HotelRunner?

  • Large Hotel Chains: Larger hotel chains with extensive needs may find HotelRunner lacking in advanced features and scalability.
  • Highly Automated Properties: Properties heavily relying on automation and AI-driven solutions may not fully leverage HotelRunner's capabilities.
  • Budget-Conscious Users: Users seeking the lowest-cost solution may find other budget-friendly options more appealing.

HotelRunner FAQs

Is HotelRunner suitable for small bed and breakfasts?

Yes, HotelRunner is ideal for small bed and breakfasts seeking an intuitive management solution.

Can HotelRunner handle multiple properties?

Absolutely, HotelRunner offers multi-property support, making it suitable for those managing multiple accommodations.

Does HotelRunner provide a free trial?

Yes, they offer a free trial so you can assess its suitability for your needs.

Are there additional costs for integrations?

The cost of integrations may vary depending on the specific software or service you wish to connect with HotelRunner.

Does HotelRunner offer 24/7 customer support?

HotelRunner provides customer support during business hours but may have extended support during peak seasons.

Can I use HotelRunner on mobile devices?

Yes, HotelRunner offers mobile access, allowing you to manage your property on the go.

Does HotelRunner support loyalty programs?

Yes, it includes features to implement and manage loyalty programs for returning guests.

Is HotelRunner GDPR compliant?

Yes, HotelRunner prioritizes data security and compliance with GDPR regulations.

Alternatives to HotelRunner

  • Cloudbeds: Known for its all-in-one hotel management platform, Cloudbeds offers robust channel management and integrations, making it suitable for larger properties.
  • ResNexus: ResNexus specializes in smaller accommodations and offers an easy-to-use booking engine, making it a great choice for B&Bs.
  • Guesty: Targeting vacation rental property managers, Guesty provides advanced automation and integration options for scaling property management.

HotelRunner Company Overview & History

HotelRunner is a company that provides hotel management software tailored for independent accommodations. Founded in 2012, it is headquartered in Istanbul, Turkey. While specific ownership details are not publicly disclosed, the company has grown to serve a global customer base.

Notable milestones in its history include the expansion of its feature set, increased integrations, and a focus on empowering smaller accommodations with effective management tools. HotelRunner's mission is to simplify hotel management for independent hoteliers, emphasizing direct bookings and guest satisfaction.


HotelRunner is an excellent choice for small to mid-sized independent hotels and accommodations seeking an easy-to-use, comprehensive management solution. Its standout features include channel management, real-time updates, and guest communication capabilities. However, it may not be suitable for larger chains or highly automated properties.

If you're in the target audience, HotelRunner can enhance your operations and guest experiences, ultimately boosting revenue. I invite you to share your experiences and comments below.

By Cory Masters

Cory Masters is a dynamic professional with 10+ years of experience working across hotel and hospitality management, accounting, financial management, office management, and operations. She's passionate about elevating other professionals in the community, using her 4 years as an Assistant Hotel Manager at Four Seasons to share the lessons she's learned about managing guest interactions, reservations, hotel staff, hotel services, hotel management systems, and more.