Um software gratuito de gestão de propriedades hoteleiras é um plano ou período de teste sem custos para gerir reservas, tarefas da receção, limpeza, entrada dos hóspedes ou operações hoteleiras mais abrangentes. Algumas opções abrangem apenas um fluxo de trabalho, enquanto outras exigem que aloje e mantenha o sistema por sua conta. Compare os limites de quartos e utilizadores, as funcionalidades incluídas e os requisitos de configuração para encontrar uma solução adequada à dimensão da sua propriedade e às rotinas diárias. Uma ferramenta gratuita nem sempre substitui um PMS completo.
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Tabela comparativa: software gratuito de gestão de propriedades hoteleiras
Compare lado a lado as especificações dos softwares gratuitos de gestão de propriedades hoteleiras que entraram na minha lista restrita.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for free multi-property management | Free plan available | Pricing upon request | Website | |
| 2 | Best for free multi-user reservation ops | Free plan available | Pricing upon request | Website | |
| 3 | Best for granular user permissions on a free plan | Free plan available | Pricing upon request | Website | |
| 4 | Best for free housekeeping sync at check-out | Free plan available | From €15/month | Website | |
| 5 | Best for replacing paper logs at no cost | Free plan available | Pricing upon request | Website | |
| 6 | Best for solo-run hotels up to 40 rooms | Free plan available | From ₹5,400/year (billed annually) | Website | |
| 7 | Best for solo-owner free reservation management | Free plan available | From €19/month | Website | |
| 8 | Best for free PMS with unlimited rooms and no card | Free plan available | From €15/month | Website | |
| 9 | Best for free mobile check-ins with ID scan | Free plan + free demo available | From $10.50/month (billed annually) | Website | |
| 10 | Best for free grid-based front desk ops | Free plan available | From $35/month | Website |
Avaliações de softwares gratuitos de gestão de propriedades hoteleiras
Apresento abaixo as minhas avaliações das opções de software gratuito de gestão de propriedades hoteleiras que entraram na minha lista restrita. Analiso as principais funcionalidades de cada ferramenta, os limites do plano gratuito e os casos de utilização mais adequados, para o ajudar a escolher a opção certa.
Best for free multi-property management- Free plan available
- Pricing upon request
Visit WebsiteCustomer Rating:4.5/5
Zeevou tracks bookings and revenue across multiple channels in one dashboard. Zeevou is a hotel property management system with a multi-unit booking calendar, guest CRM, direct booking website, invoicing, and iCal connections for managing reservations across properties.
Who Is Zeevou Best For?
Zeevou suits B&B and guesthouse hosts who want a free system for managing bookings, guest records, and direct reservations.
Why I Picked Zeevou
I picked Zeevou because its free multi-property setup can cover a small guesthouse’s bookings without a spreadsheet. The multi-unit calendar, guest CRM, and hosted direct-booking site let me track stays, guest history, and direct reservations across properties. I keep in mind that free channel syncing is iCal-only, so I wouldn’t rely on it for live OTA availability.
Zeevou Key Features
- Automated invoicing and card payments: Create invoices and process payments within Zeevou.
- Owner portal: Give property owners access to relevant property information.
- Email automation: Set up automated guest emails.
- Google Travel integrations: Connect properties with Google Travel services.
Zeevou Integrations
Zeevou connects with Google Hotels and Google Vacation Rentals; its paid Channel Manager supports 200+ channels, including Airbnb, Booking.com, Expedia, and Vrbo. Other documented integrations include PriceLabs, Stripe, PayPal, and Xero; OpenAPI access requires Enterprise or a paid module.
What's Free?
Zeevou offers a free plan, with channel syncing limited to iCal. Live OTA connections through its Channel Manager require a paid plan.
Pros and Cons
Pros:
- Direct booking site supports digital reservations
- Guest CRM tracks stay history centrally
- Guest support earns repeated reviewer praise
Cons:
- No documented visual room-status board
- Online check-in and housekeeping require upgrades
Learn more about Zeevou:
Best for free multi-user reservation ops- Free plan available
- Pricing upon request
Visit WebsiteCustomer Rating:4.6/5
Smart Order displays revenue, occupancy, and reservations on one dashboard. Smart Order is a cloud-based hotel property management system that handles reservation calendars, front-desk check-ins and checkouts, guest records, and role-based staff access.
Who Is Smart Order Best For?
Smart Order suits independent hotels and small property operators that need a shared reservation calendar and role-based staff access.
Why I Picked Smart Order
I included Smart Order in my top picks because its Essential plan has no stated limits on rooms or usage duration. I particularly like its module-level staff permissions and shared reservation calendar, which allow front-desk teams to register walk-in guests and monitor room availability in real time.
Smart Order Key Features
- Guest profiles: Customer Management stores guest records, which you can export with reservation data.
- One-click check-in and checkout: Front-desk staff can record arrivals, departures, deposits, and extra payments.
- Group bookings: The reservation system supports bookings for groups.
- Basic reports: The free Essential plan includes a Basic Report module.
Smart Order Integrations
Smart Order lists integrations with Booking.com, Airbnb, Agoda, Trip.com, Expedia, Traveloka, Tujia, Hostelworld, PriceLabs, and Stripe. OTA syncing is listed as a paid Essential-plan add-on on the pricing page, though other vendor pages describe it as included.
What's Free?
Smart Order offers hotel management features with no restrictions on room count or usage duration. It includes front desk management, basic reporting, mobile access, and guest management. OTA synchronization and booking engine functionality are available as paid add-ons.
Pros and Cons
Pros:
- Guest records and basic reports are included
- Role-based access supports multi-user teams
- Shared calendar shows real-time availability
Cons:
- Little independent feedback verifies real-world reliability
- Free tier omits housekeeping and self check-in
Learn more about Smart Order:
Best for granular user permissions on a free plan- Free plan available
- Pricing upon request
Visit WebsiteCustomer Rating:4.5/5
HotelDruid handles room bookings, assignments, rates, payments, and reports. HotelDruid is a free, self-hosted, open-source hotel property management system with reservation calendars, automatic room assignment, rate and payment records, guest profiles, and occupancy and revenue reports.
Who Is HotelDruid Best For?
HotelDruid suits independent hotel owners and front desk managers who need granular staff permissions and can manage a self-hosted PMS.
Why I Picked HotelDruid
I included HotelDruid in my top picks because its free, self-hosted system offers detailed user permissions, allowing administrators to control access by room, booking period, rate, and field. I particularly like how reception staff can manage reservations without permission to modify rates or room settings. Administrators can also restrict users to viewing only their assigned bookings, providing greater control over staff access.
HotelDruid Key Features
- Guest profiles: Store contact details and link guests to past bookings.
- Occupancy and revenue reports: View monthly charts, RevPAR, and revenue by booking source or payment method.
- Point of sale: Charge bar or restaurant items to a reservation or cash box.
- Custom documents and email: Create receipts, invoices, contracts, forms, and email messages.
HotelDruid Integrations
HotelDruid’s paid hosted channel manager syncs with Booking.com and Expedia, with additional two-way channels available through Octorate; free self-hosted users don’t get channel sync. Its paid booking engine supports PayPal, Stripe, and Mercado Pago.
What's Free?
HotelDruid offers free, open-source property management software that can be self-hosted without a time limit. It includes reservation management, room assignments, user permissions, invoicing, and reporting.
Pros and Cons
Pros:
- Revenue reports include RevPAR comparisons
- Automatic room assignment helps prevent conflicts
- Granular permissions by room and field
Cons:
- Housekeeping relies on an inventory workaround
- Dated interface draws recurring reviewer criticism
Learn more about HotelDruid:
Best for free housekeeping sync at check-out- Free plan available
- From €15/month
Visit WebsiteCustomer Rating:3.1/5
Nobeds centralizes bookings, stats, and tasks in one free dashboard. Nobeds is a free hotel property management system combining reservation and availability calendars, OTA channel management, a direct booking engine, guest records, and front-desk check-in and check-out workflows.
Who Is Nobeds Best For?
Nobeds suits independent hotels and small property teams that need a low-cost PMS for reservations and front-desk coordination.
Why I Picked Nobeds
I picked Nobeds for its housekeeping workflow, which automatically creates a cleaning task when a guest checks out. I like that cleaners can view their assigned tasks on mobile, while room statuses, including Cleaned, In Progress, and Pending, appear in the front-desk calendar. Nobeds also lists cleaner accounts on its free plan, although its plan details contain conflicting information.
Nobeds Key Features
- Reservation calendar: View bookings, occupancy, and rates in a calendar.
- Channel manager: Sync availability and reservations with connected booking channels.
- Direct booking engine: Add a commission-free booking widget to your website.
- Guest profiles: Store guest contact details, stay history, and preferences.
Nobeds Integrations
Nobeds connects with Booking.com, Airbnb, Trip.com, Expedia, Agoda, and Hostelworld, with iCal support for other channels. It also lists Stripe, SumUp, PriceLabs, and Vikey; a REST API and webhooks are available on the €99/month API plan.
What's Free?
Nobeds offers a free-forever plan for up to 10 rooms, three booking channels, and one manager account. Its housekeeping module includes cleaning tasks, mobile access, and room-status tracking. However, the number of cleaner accounts allowed on the free plan remains unclear.
Pros and Cons
Pros:
- Reviewers praise useful features without payment
- Checkout creates mobile-visible cleaning tasks
- Free plan includes core reservation workflows
Cons:
- Users report bugs and missing bookings
- Recent reviewers report little customer support
Learn more about Nobeds:
Best for replacing paper logs at no cost- Free plan available
- Pricing upon request
Visit WebsiteCustomer Rating:4.3/5
InnCentral centralizes front desk, housekeeping, and revenue data in one dashboard. InnCentral is a hotel property management system with a free plan that includes reservations, front desk, housekeeping, channel management, direct bookings, POS, invoicing, and guest records.
Who Is InnCentral Best For?
InnCentral suits small independent hotels that want front desk, reservation, and housekeeping tools in one property management system.
Why I Picked InnCentral
I included InnCentral in my top picks because its advertised free plan covers front desk operations, housekeeping, POS, and invoicing without additional costs. I particularly like how staff can track guest arrivals, room changes, and housekeeping statuses while managing guest records and billing digitally instead of relying on paper logs.
InnCentral Key Features
- Reservation calendar: View bookings and room availability in a calendar grid.
- Channel manager: The vendor claims two-way rate and inventory sync across 100+ channels.
- Direct booking page: Create a branded booking page with live availability and checkout payments.
- Owner reports: Review occupancy, ADR, RevPAR, revenue, channel mix, and P&L.
InnCentral Integrations
InnCentral claims 100+ integrations, including QuickBooks, Xero, Zoho Books, Stripe, and Razorpay. It also offers a REST API, Make, and Zapier.
What's Free?
InnCentral offers a free plan with no stated time limit or restrictions on rooms, users, reservations, branches, or properties. It includes property management, front desk operations, housekeeping, a booking engine, channel management, POS, and e-invoicing. No credit card is required to get started.
Pros and Cons
Pros:
- Includes guest records, bills, and POS
- Digital room statuses replace paper logs
- Combines reservations, front desk, and housekeeping
Cons:
- No native mobile app confirmed
- No independent user reviews yet
Learn more about InnCentral:
Best for solo-run hotels up to 40 rooms- Free plan available
- From ₹5,400/year (billed annually)
Visit WebsiteCustomer Rating:4.7/5
SyncStays lets users monitor room occupancy and status at a glance. SyncStays is a cloud-based hotel property management system with a free tier for room bookings, calendar and room-grid management, check-in and check-out, housekeeping, maintenance tracking, and activity logs.
Who Is SyncStays Best For?
SyncStays suits solo-run hotels up to 40 rooms, particularly independent properties in India that need straightforward tools for daily front-desk and housekeeping tasks.
Why I Picked SyncStays
I picked SyncStays as one of the best free hotel property management tools because its free plan supports hotels with up to 40 rooms. It includes a room grid, booking-conflict checks, and check-in and check-out tools.
SyncStays Key Features
- Group bookings: Link several rooms to one guest.
- Room moves: Reassign an active guest to a vacant room.
- Maintenance tracking: Record property repairs and maintenance issues.
- Mobile dashboard: Review hotel operations from a phone browser.
SyncStays Integrations
SyncStays lists six OTA integrations: Booking.com, Agoda, Goibibo/MakeMyTrip, Cleartrip, Expedia, and Airbnb. Channel management requires a paid Pro or Elite plan; Google Cloud Vision powers ID scanning on Elite.
What's Free?
SyncStays offers a free-forever plan for one hotel with up to 40 rooms and one user, with no credit card required.
Pros and Cons
Pros:
- Checkout triggers housekeeping tasks automatically
- Reviewers report fast support and bug fixes
- Reviewers praise quick booking and room tracking
Cons:
- Reports and guest-history search require upgrades
- Single-user access limits staff coordination
Learn more about SyncStays:
Best for solo-owner free reservation management- Free plan available
- From €19/month
Visit WebsiteCustomer Rating:5/5
Zitlin tracks room status and housekeeping tasks across all room types. Zitlin is a free hotel property management system with unlimited-room reservation management, guest records, folios, invoicing, restaurant POS, and a 0% commission direct booking engine.
Who Is Zitlin Best For?
Zitlin fits solo owner-operators at independent hotels who handle front-desk bookings themselves and don’t need staff logins on the free plan.
Why I Picked Zitlin
I included Zitlin in my top picks because it supports unlimited rooms and tracks reservations from tentative bookings through check-out. I particularly like how solo owners can manage guest folios and accept direct bookings with 0% commission.
Zitlin Key Features
- Restaurant POS: Records orders and sends kitchen tickets.
- Hourly and day-use bookings: Supports short stays alongside standard room bookings.
- Rate restrictions: Set minimum or maximum stays, closed-to-arrival rules, and stop-sell dates.
- Room status: Shows whether rooms are vacant and clean, vacant and dirty, or under maintenance.
Zitlin Integrations
Zitlin connects to 60+ OTAs, including Booking.com, Airbnb, and Expedia, through a separately quoted channel manager; it also supports iCal and booking-engine links for Wix, WordPress, Shopify, Squarespace, and Webflow. TTLock, Akiles, Stripe, Razorpay, PayU, and API access are also documented, with API and payment gateway options requiring Pro or a quoted add-on.
What's Free?
Zitlin offers a free-forever plan with unlimited rooms, reservation management, a booking engine, restaurant POS, and invoicing. The plan supports one user account and has monthly fair-use limits on bookings and restaurant orders. New accounts also receive 60 days of Zitlin Pro, while channel management and OTA synchronization are quoted separately.
Pros and Cons
Pros:
- Reviewers praise responsive support
- Guest records and folios stay included
- Free reservations cover unlimited rooms
Cons:
- Monthly booking caps are undisclosed
- Free account allows only one user
Learn more about Zitlin:
Best for free PMS with unlimited rooms and no card- Free plan available
- From €15/month
Visit WebsiteCustomer Rating:5/5
Hoteliera's planner gives a visual room booking calendar view. Hoteliera is a browser-based hotel property management system with a room planner, reservation management, check-in and check-out, housekeeping, invoicing, and a guest portal.
Who Is Hoteliera Best For?
Hoteliera suits independent hotel and guesthouse operators who want browser-based tools for daily front desk and housekeeping work.
Why I Picked Hoteliera
I picked Hoteliera for its permanent free plan, which supports unlimited rooms without requiring a credit card. I like that its planner tracks arrivals and departures, while housekeeping queues flag rooms that need cleaning. You can also issue invoices at checkout, although channel syncing requires a paid plan.
Hoteliera Key Features
- Guest portal: Guests can check in online, message staff, request services, and order extras.
- Staff accounts: Create staff accounts with permissions.
- Multi-property management: Manage multiple properties, each with its own rooms, reservations, staff, and settings.
- Direct booking website: Add a hosted website and booking engine with online payments through Stripe or PayPal.
Hoteliera Integrations
Hoteliera’s paid Premium channel manager syncs reservations with Booking.com, Airbnb, Expedia, and Agoda; its website also documents payments through Stripe and PayPal, plus TTLock smart locks. The API is listed for custom integrations.
What's Free?
Hoteliera offers a free-forever plan with unlimited rooms and no credit card required. The free plan includes reservations, room planning, guest management, and invoicing. Channel syncing with Booking.com, Airbnb, Expedia, and Agoda requires the paid Premium plan.
Pros and Cons
Pros:
- Housekeeping queues track room-cleaning status
- Guest portal handles check-in and requests
- Unlimited rooms support growing independent properties
Cons:
- Guest history and report details remain unclear
- Staff lack a native mobile app
Learn more about Hoteliera:
Best for free mobile check-ins with ID scan- Free plan + free demo available
- From $10.50/month (billed annually)
Visit WebsiteCustomer Rating:5/5
Bedlo tracks hotel bookings, guest records, room status, billing, and reports. Bedlo is a mobile-first hotel property management system for small properties, combining reservation calendars, guest records, room-status tracking, GST billing, reports, and WhatsApp booking tools.
Who Is Bedlo Best For?
Bedlo suits independent Indian hotel owners and small guesthouse operators.
Why I Picked Bedlo
I included Bedlo in my top picks because its mobile check-in features allow staff to scan guest IDs, automatically fill in registration details, and collect digital signatures. I particularly like how guests can complete check-in through a WhatsApp link, with staff reviewing and approving their information upon arrival.
Bedlo Key Features
- Reservation calendar: View bookings in timeline, month-calendar, or list format, with overlap prevention.
- Room status grid: Track rooms marked vacant, occupied, dirty, or under maintenance.
- Guest profiles: Search guest records with ID details, photos, and stay history; export the register as PDF or CSV.
- GST invoices: Generate invoices with applicable tax rates, property details, and a central/state tax split.
Bedlo Integrations
Native integrations are not clearly documented. Bedlo connects to WhatsApp for booking links and messages, and UPI for direct guest payments; it doesn’t sync OTA bookings.
What's Free?
Bedlo offers a free-forever Starter plan for properties with up to five rooms. It includes room management, ID scanning, and guest records without a time limit or credit card requirement.
Pros and Cons
Pros:
- Role permissions include activity log and undo
- Offline check-ins sync after reconnection
- Mobile ID scans capture guest details automatically
Cons:
- iOS and desktop access requires a browser
- Housekeeping relies on room-status updates
Learn more about Bedlo:
10Best for free grid-based front desk opsOtelMS
- Free plan available
- From $35/month
Visit WebsiteCustomer Rating:4/5
OtelMS tracks bookings, room availability, arrivals, and departures on a grid. OtelMS manages hotel reservations, front-desk tasks, guest profiles, reporting, and website bookings, with channel management offered on paid plans.
Who Is OtelMS Best For?
OtelMS suits independent hotels and small property teams that want to manage reservations and front-desk work through a visual room-and-date grid.
Why I Picked OtelMS
I picked OtelMS for its grid-based front desk management, which displays reservations and room availability on one screen. I like that staff can track expected arrivals and departures, identify overdue bookings, and change reservation colors during check-in.
OtelMS Key Features
- Guest profiles: Store guest details, stay history, and preferences for future bookings.
- Commission-free booking engine: Embed it on your website or Facebook page and accept direct reservations.
- Performance reports: View metrics such as ADR, RevPAR, financial results, and guest demographics.
- Activity log: Review a record of actions taken in the system.
OtelMS Integrations
OtelMS connects to Booking.com, Expedia, Airbnb, HRS, and Tripadvisor through its paid channel manager. Google Analytics tracking is available for the booking engine on paid plans.
What's Free?
OtelMS offers a free-forever plan with core PMS functionality, online bookings, reporting, and support.
Pros and Cons
Pros:
- Guest profiles retain stay histories and preferences
- Commission-free booking engine is included
- Room-and-date grid shows availability at a glance
Cons:
- Room and user limits aren't published
- Free tier lacks cross-channel reservation syncing
Learn more about OtelMS:
Outros softwares gratuitos de gestão de propriedades hoteleiras
Eis algumas opções adicionais que não entraram na minha lista restrita, mas que vale a pena consultar:
- 11QloAppsBest for open-source PMS with no room caps
- 12SirvoyBest for solo hosts wanting a free booking engine
- 13AviratoBest for free advisory setup with no OTA fees
- 14freetobookBest for commission-free direct bookings at no cost
- 15TribiiBest for free direct bookings at small properties
- 16PA PMSBest for built-in night audit on a free plan
- 17PingotelBest for free bookings with no signup friction
- 18Hotel PMSBest for Russian OTA sync on a free plan
- 19LodgableBest for free OTA sync across vacation rentals
- 20PremisesBest for free ops with Philippine local payments
How I Evaluate Free Hotel Property Management Software
First, I define what counts as free. A qualifying hotel property management software plan stays free for ongoing daily operations, not just a trial, though room, user, or feature limits may apply. From there, I weigh three parts: core functionality, like booking availability and check-ins; standout features, like housekeeping coordination; and growth fit, including room limits.
Core Functionality (Table Stakes For This List)
In addition to my free plan requirements, I use a scoring system to select tools for my list. I score each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below, based on what's available on the free plan. I then convert the total into a percentage to help assess each tool's overall fit, with extra weight on any functionalities I've deemed essential.
- Reservation Management (Essential): I look for booking creation and edits alongside a clear availability view that helps staff spot room conflicts before confirming a stay.
- Front Desk Operations: I check whether staff can record arrivals and departures and update room status as guests check out or rooms become ready.
- Channel Management: I evaluate whether the software syncs bookings with an external channel, reducing the need to update availability manually.
- Guest Records: I look for saved guest details and stay history staff can reference when handling repeat bookings.
- Multi-User Access: I check whether more than one staff member can work in the system and whether access levels suit their responsibilities.
Once I have a list of tools that meet the criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
I check whether a free plan includes a direct booking engine you can embed on your property's website, since capturing reservations without OTA commissions makes a real difference for small operators watching margins. Housekeeping task coordination matters too—tools like Nobeds flag rooms for cleaning at check-out, which keeps front desk and housekeeping aligned without a group chat. I also evaluate mobile access, because an owner doing a walkthrough needs to update availability or confirm a check-in from their phone, not a desktop behind the counter.
Beyond Features
I check whether a free plan's room cap fits your current inventory and leaves breathing room for a seasonal spike. A ten-room limit works for a boutique B&B, but a property with fifteen keys needs to confirm upgrade pricing before committing. I also evaluate onboarding simplicity, since most free tiers rely on self-service setup and small teams rarely have IT staff to troubleshoot a complex install. Finally, I look for a data export option so you can migrate guest records and booking history if you outgrow the free tier later.
Como escolher um software gratuito de gestão de propriedades hoteleiras
Escolha um sistema hoteleiro gratuito testando se os respetivos limites, o acesso dos funcionários e a configuração correspondem à forma como a sua propriedade gere as reservas e a rotatividade dos quartos.
| Se a sua prioridade for… | Procure… |
|---|---|
| Se a sua prioridade for…Evitar conflitos de reservas | Procure…Uma vista clara da disponibilidade que os funcionários possam atualizar |
| Se a sua prioridade for…Manter-se dentro do plano gratuito | Procure…Limites definidos por escrito para quartos e utilizadores, adequados às operações de maior afluência |
| Se a sua prioridade for…Coordenar a receção e a limpeza | Procure…Uma forma de partilhar o estado dos quartos e as atualizações de saída |
| Se a sua prioridade for…Manter as opções futuras em aberto | Procure…Um processo documentado para exportar os dados dos hóspedes e das reservas |
Como avaliar a sua lista restrita
- Contabilize o seu inventário: Compare o número atual de quartos e o pico sazonal da sua propriedade com o limite de quartos do plano antes de introduzir reservas reais.
- Teste um fluxo de reservas: Durante um período de teste ou a configuração, crie e edite uma reserva de exemplo e, em seguida, verifique se a vista da disponibilidade reflete a alteração.
- Confirme os limites do plano: Guarde os termos do plano gratuito do fornecedor num documento, incluindo os limites de quartos, o acesso dos utilizadores e o que acontece se exceder um limite.
- Teste a portabilidade dos dados: Exporte um registo de hóspede de exemplo e o histórico de reservas e, em seguida, confirme que o ficheiro inclui os campos de que a sua equipa necessita.
- Escolha o seu modelo operativo: Se precisar de uma configuração gerida pelo fornecedor, prefira um sistema alojado; se quiser controlar o alojamento e a manutenção, considere um software autoalojado e reserve tempo da equipa para a manutenção.
O que é um software gratuito de gestão de propriedades hoteleiras?
Um software gratuito de gestão de propriedades hoteleiras é um sistema sem custos para gerir reservas de hotel e operações diárias. Dependendo do plano, pode abranger tarefas da receção, a entrada dos hóspedes, a limpeza ou a gestão de reservas, com limites relativos ao número de quartos, utilizadores ou funcionalidades.
Algumas opções permanecem gratuitas para utilização contínua, enquanto outras são versões de avaliação ou exigem que aloje e faça a manutenção do software por conta própria. Consulte as condições do plano e os requisitos de configuração antes de depender dele para as operações diárias.
Funcionalidades do software gratuito de gestão de propriedades hoteleiras
O software gratuito de gestão de propriedades hoteleiras abrange frequentemente as tarefas diárias da receção, enquanto os planos pagos normalmente acrescentam mais automatização, integrações e relatórios.
Funcionalidades normalmente gratuitas
- Gestão de reservas: Crie, edite e cancele reservas num único sistema. A equipa pode consultar os detalhes da estadia e evitar registar reservas em ferramentas separadas.
- Calendário de disponibilidade: Consulte os quartos ocupados e livres por data. A atualização de uma reserva pode ajustar a disponibilidade dos quartos, ajudando a equipa a detetar conflitos antes de confirmar outra estadia.
- Perfis dos hóspedes: Guarde os dados de contacto e as informações básicas da estadia. A equipa pode consultar estes registos ao preparar as chegadas ou ao tratar de reservas repetidas.
- Entrada e saída: Registe as chegadas e partidas dos hóspedes associadas às respetivas reservas. Isto dá à equipa da receção uma forma clara de acompanhar quem chegou e quais as estadias que terminaram.
- Acompanhamento do estado dos quartos: Marque os quartos como ocupados, vagos ou prontos para os hóspedes. A equipa da receção pode utilizar estas atualizações ao atribuir quartos ou responder a questões sobre chegadas.
- Acesso básico dos utilizadores: Crie contas para a equipa realizar tarefas de rotina, dependendo do limite de utilizadores do plano. Os inícios de sessão separados podem ajudar as equipas a identificar quem atualizou uma reserva.
- Relatórios básicos: Consulte dados essenciais, como reservas ou ocupação, quando incluídos. Estes resumos ajudam os proprietários a verificar a atividade sem contar manualmente cada reserva.
Funcionalidades normalmente pagas
- Gestão de canais: Ligue o inventário da propriedade às agências de viagens em linha e sincronize preços e disponibilidade. Isto pode reduzir a necessidade de atualizar cada canal separadamente.
- Motor de reservas diretas: Adicione um formulário de reserva ao site da propriedade para que os hóspedes possam reservar diretamente. O motor pode apresentar os quartos disponíveis e recolher os dados da reserva.
- Gestão da limpeza: Atribua tarefas de limpeza e atualize o estado de preparação dos quartos após a saída. A equipa de limpeza pode ver quais os quartos que precisam de atenção antes da próxima chegada.
- Processamento de pagamentos: Receba ou registe depósitos e pagamentos dos hóspedes através do sistema. As ferramentas de pagamento também podem associar as transações à reserva relevante.
- Gestão de preços: Defina e ajuste os preços dos quartos por data, tipo de quarto ou regras de procura. Isto dá aos gestores mais controlo sobre os preços do que um único preço fixo.
- Comunicação automatizada com os hóspedes: Agende mensagens como confirmações de reservas e instruções antes da chegada. O sistema envia-as em momentos definidos no fluxo de trabalho da reserva.
- Relatórios e análises avançados: Consulte dados mais detalhados sobre receitas, ocupação e origem das reservas. Os gestores podem utilizar estes relatórios para avaliar o desempenho em diferentes datas e canais.
- Integrações com terceiros: Ligue o PMS a outros sistemas de hotelaria, como software de contabilidade ou de ponto de venda. As ligações disponíveis variam consoante o fornecedor e o plano.
- Gestão de várias propriedades: Consulte ou gira mais do que uma propriedade a partir de uma conta partilhada. Isto é útil para operadores que precisam de comparar a atividade entre diferentes localizações.
Vantagens do software gratuito de gestão de propriedades hoteleiras
Os planos gratuitos têm limitações, mas ainda assim podem apoiar várias áreas úteis das operações diárias do seu hotel:
- Visibilidade das reservas: As ferramentas de reserva e os calendários de disponibilidade permitem rever estadias e detetar potenciais conflitos de quartos antes de confirmar uma reserva.
- Acompanhamento da receção: As funcionalidades de entrada, saída e estado dos quartos ajudam a ver quais os hóspedes que chegaram e quais os quartos que estão prontos.
- Histórico dos hóspedes: Os perfis dos hóspedes mantêm os dados de contacto e as informações sobre estadias disponíveis quando a sua equipa trata de reservas repetidas.
- Coordenação da equipa: O acesso multiutilizador permite que os funcionários atualizem reservas ou o estado dos quartos num único sistema, sujeito aos limites de utilizadores do plano.
- Custos de software mais baixos: Um plano gratuito contínuo pode abranger algumas tarefas rotineiras da propriedade sem uma taxa recorrente de software, embora possam aplicar-se limites relativos a quartos e funcionalidades.
- Mais reservas diretas: Se o plano gratuito incluir um motor de reservas, os hóspedes podem fazer reservas através do seu sítio Web, em vez de dependerem apenas de canais externos.
Custos e preços do software gratuito de gestão de propriedades hoteleiras
Os planos gratuitos podem abranger as operações hoteleiras básicas, mas os limites de quartos e as funcionalidades variam. Se fizer uma atualização, estes preços e funcionalidades indicativos podem ajudá-lo a comparar as opções.
Tabela de comparação de planos de software de gestão de propriedades hoteleiras
| Tipo de plano | Preço médio | Funcionalidades comuns |
|---|---|---|
| Tipo de planoPlano gratuito | Preço médio$0 | Funcionalidades comunsReservas, calendário de disponibilidade, registos de hóspedes e acompanhamento básico do estado dos quartos. |
| Tipo de planoPlano pessoal | Preço médio$4-$8 por quarto/mês | Funcionalidades comunsReservas, entrada e saída, perfis de hóspedes e relatórios básicos. |
| Tipo de planoPlano empresarial | Preço médio$8-$15 por quarto/mês | Funcionalidades comunsGestão de canais, motor de reservas, acesso da equipa e ferramentas de limpeza. |
| Tipo de planoPlano empresarial avançado | Preço médio$15-$25+ por quarto/mês | Funcionalidades comunsGestão de várias propriedades, integrações, automatização e relatórios avançados. |
Perguntas frequentes sobre software gratuito de gestão de propriedades hoteleiras
Eis algumas respostas a perguntas comuns sobre software gratuito de gestão de propriedades hoteleiras:
O software gratuito de gestão de propriedades hoteleiras consegue sincronizar reservas provenientes de OTAs?
Sim, alguns planos gratuitos incluem gestão de canais, mas a indicação de custo zero não o garante. Consulte a página do plano para verificar os canais suportados, a frequência de sincronização e se as tarifas e a disponibilidade são atualizadas em ambas as direções. Teste uma reserva antes de entrar em funcionamento. Faça uma reserva de teste através de um canal ligado e confirme que aparece no calendário do PMS. Verifique também o tratamento de cancelamentos e a prevenção de reservas duplicadas. Se a sincronização não estiver incluída, os funcionários terão de atualizar manualmente a disponibilidade em todos os canais, o que pode aumentar o risco de reservas duplicadas.
Como posso proteger os dados dos hóspedes ao utilizar software PMS hoteleiro gratuito?
Proteja os dados dos hóspedes verificando as condições de segurança e privacidade do fornecedor antes de adicionar registos reais. Confirme quem pode aceder ao sistema, se as contas suportam inícios de sessão individuais e como pode remover o acesso quando os funcionários saem da empresa. Pergunte como funcionam as cópias de segurança e se pode exportar ou eliminar os dados dos hóspedes. Utilize palavras-passe fortes e únicas e limite as permissões dos funcionários às necessidades das respetivas funções. Se o fornecedor não explicar claramente o armazenamento, a retenção e o apoio em caso de incidentes relacionados com os dados, não dependa do plano gratuito para guardar registos confidenciais de hóspedes.
O software PMS hoteleiro alojado pelo próprio utilizador é realmente gratuito?
Sim, a licença do software pode não ter qualquer custo, mas a sua execução continua a exigir recursos. Poderá ter de pagar um servidor, um domínio, cópias de segurança ou apoio técnico, dependendo da configuração. A sua equipa também será responsável pelas atualizações, correções de segurança e recuperação caso o sistema fique indisponível. Antes de escolher software alojado pelo próprio utilizador, verifique os requisitos de instalação e quem ficará responsável pela manutenção. Compare o custo total de funcionamento com um plano gratuito alojado e teste o restauro de uma cópia de segurança antes de armazenar reservas reais.
O software gratuito de gestão de propriedades hoteleiras inclui a gestão da limpeza?
Sim, determinados softwares gratuitos de gestão de propriedades hoteleiras incluem funcionalidades de limpeza para acompanhar a limpeza dos quartos, atribuir tarefas de limpeza e atualizar os estados dos quartos. Funções mais avançadas, como a atribuição automática de tarefas e os fluxos de trabalho de inspeção, podem exigir um plano pago.
O software gratuito de gestão de propriedades hoteleiras suporta várias contas de funcionários?
Sim, alguns softwares gratuitos de gestão de propriedades hoteleiras permitem que vários funcionários acedam a reservas, horários de limpeza e informações dos hóspedes. No entanto, os planos gratuitos podem restringir as contas de utilizador, as permissões de acesso ou as funções administrativas.