Avis Hospitality Network : Guide des avantages, inconvénients, fonctionnalités et tarifs
Hospitality Network is a hospitality network software designed to deliver high-speed internet, managed WiFi, and in-room entertainment for hotels and resorts. If you’re a hotel manager juggling guest expectations, operational reliability, and the need for seamless connectivity, it offers a tailored solution that addresses these challenges.
This Hospitality Network review covers its features, use cases, pros and cons, and pricing, so you can decide if it’s the right fit for your property. For a broader look at hospitality network software, you’ll find direct comparisons and alternatives as well.
Hospitality Network Evaluation Summary
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We’ve been testing and reviewing hotel management software since 2023. As hotel managers ourselves, we know how critical and difficult it is to make the right decision when selecting software.
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Hospitality Network Overview
If you’re judging hospitality network software on reliability, scale, and guest-facing features, Hospitality Network is a top contender. I think its managed WiFi, IPTV, and 24/7 support outperform most options for large hotels and resorts. Pricing is higher, and onboarding can take time, but the interface is straightforward, and support is responsive. You won’t find as many plug-and-play integrations, so it’s best for properties prioritizing robust infrastructure over rapid DIY setup.
For high-occupancy hotels needing consistent connectivity and entertainment, I’d select Hospitality Network over lighter, budget-focused solutions.
pros
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It simplifies network management, making your team's job easier.
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It provides robust support to ensure your network runs smoothly.
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It improves connectivity, enhancing your guest's experience.
cons
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It might require a learning curve for new users.
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It could benefit from more customization options.
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Some users find the interface less intuitive than competitors.
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How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Managed WiFi Solutions
Delivers fast, secure, and reliable wireless internet across entire properties. Takes care of end-to-end network management so hotel teams can focus on operations.
In-Room Entertainment Systems
Offers smart TV technology, OTT apps, and video-on-demand for guest rooms. Lets hotels personalize content and promote services directly on guest screens.
HSIA Internet Connectivity
Provides high-speed internet for guests, events, and IoT devices. Supports live streaming, smart room tech, and large-scale connectivity needs.
Customizable Marketing Platform
Enables hotels to inform and engage guests through branded in-room entertainment. Promotes hotel services and amenities with targeted messaging.
Integrated Smart Room Technology
Connects entertainment, lighting, and room controls for a modern guest experience. Scales easily across different property sizes and designs.
Nationwide Support and Installation
Offers installation and technical support services across the United States. Ensures consistent service quality for hotels, stadiums, and convention centers.
Ease of Use
Hospitality Network is straightforward for hotel teams once installed, with a clean interface for managing WiFi and in-room entertainment. Most users say the system is reliable and easy to navigate day-to-day, though initial setup and onboarding can be lengthy.
The managed service model means less hands-on work for staff, but you’ll rely on their support team for major changes or troubleshooting. This suits properties wanting simplicity over deep, in-house customization.
Integrations
Hospitality Network integrates with major property management systems, in-room entertainment platforms, guest engagement apps, digital signage solutions, smart room controls, IPTV providers, event management systems, point-of-sale systems, security camera networks, and voice assistant devices, among others.
Hospitality Network does not publicly advertise an open API or direct connections with third-party integration tools.
Hospitality Network Specs
- API
- Budgeting
- Calendar Management
- Compliance Tracking
- Contact Management
- Customer Management
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Document Management
- Expense Tracking
- External Integrations
- Forecasting
- Inventory Tracking
- Multi-Currency
- Multi-User
- Notifications
- Organization Management
- Payment Processor
- Payroll
- Scheduling
- Supplier Management
- Tax Management
- Workflow Management
