RoomRaccoon Review: Pros, Cons, Features and Pricing Guide
RoomRaccoon is a hotel management software built for independent hotels, B&Bs, and boutique properties that need a property management system, channel manager, and booking engine in one platform. I'd consider it a strong fit if you find something like Cloudbeds more than your property actually needs—RoomRaccoon covers reservations, front desk automation, and direct booking tools with less configuration overhead, making it a more practical starting point for smaller operations that don't have a dedicated IT team to manage the setup.
RoomRaccoon Evaluation Summary
- From $207/month (billed annually)
- 14-day free trial + free demo available
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RoomRaccoon Overview
If you’re judging hotel management software on ease of use, RoomRaccoon’s clean interface and guided onboarding make it a top pick for small to mid-sized hotels. I think its automated invoicing, integrated channel manager, and guest communication tools outperform most options at its price point. While its integrations list isn’t the longest, and advanced reporting could be deeper, support is responsive, and setup is quick.
I’d suggest RoomRaccoon for independent hotels or boutique properties looking for a modern, all-in-one system with a low learning curve.
pros
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Responsive customer support praised by independent hoteliers.
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Built-in channel manager reduces overbookings and manual updates.
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Automated invoicing and payment collection save staff time.
cons
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Some users report occasional delays with system updates.
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Limited offline functionality during internet outages.
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Reporting features lack advanced customization options.
Is RoomRaccoon Right For Your Needs?
Who Would be a Good Fit for RoomRaccoon?
RoomRaccoon is a strong choice for independent hotels, boutique properties, and small chains that want to automate daily operations and centralize reservations. Its built-in channel manager, automated billing, and guest messaging tools make it ideal for teams with limited IT resources or those seeking to reduce manual work. I think it’s especially useful for properties that value responsive support and want a modern, cloud-based platform without complex setup.
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Revenue Managers
Dynamic pricing and integrated reporting support revenue optimization for smaller portfolios.
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Front Desk Teams
Unified dashboard and task automation keep front desk staff organized and efficient.
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Vacation Rentals
Channel management and payment automation help manage multiple listings with fewer errors.
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Bed and Breakfasts
Automated invoicing and integrated booking engine reduce manual admin for owner-operators.
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Small Hotel Chains
Centralized management and multi-property features simplify operations across several locations.
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Boutique Hotels
RoomRaccoon’s automation and guest communication tools help deliver personalized service with a small team.
Who Would be a Bad Fit for RoomRaccoon?
RoomRaccoon may not suit large hotel groups, resorts with complex amenities, or properties needing deep customization. Its reporting and integrations are more limited than some enterprise systems, and it’s not built for environments with heavy offline requirements or highly specialized workflows. If you need advanced analytics, extensive integrations, or on-premise deployment, you’ll likely find RoomRaccoon restrictive.
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Remote Locations
Dependence on internet connectivity makes it unreliable for properties with frequent outages.
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IT Departments
RoomRaccoon’s cloud-only setup offers little room for custom integrations or on-premise control.
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Corporate Hotels
Limited loyalty program and corporate account management features restrict business traveler appeal.
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Hostels
RoomRaccoon’s pricing and features are not tailored for high-turnover, dorm-style accommodations.
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Resorts with Amenities
It doesn’t support complex spa, golf, or event management modules.
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Large Hotel Groups
RoomRaccoon lacks the advanced reporting and integrations needed for enterprise-scale operations.
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Property Management System (PMS)
Manage reservations, guest profiles, billing, and room assignments from a single dashboard. Drag-and-drop calendar and automated guest emails make daily operations smoother.
Channel Manager
Sync rates and availability across 200+ OTAs and booking channels in real time. This reduces overbookings and manual updates for your team.
Booking Engine
Turn your website visitors into guests with a mobile-friendly, customizable booking engine. Offer add-ons, run promotions, and accept direct bookings with instant confirmation.
Automated Payments
Send payment links, automate charging, and manage all transactions in one place. Contactless check-in and check-out options improve guest convenience.
Housekeeping Management
Organize, track, and automate housekeeping and maintenance tasks with digital checklists. Real-time updates help staff prioritize room turnovers and report issues quickly.
Revenue Management Tools
Access competitor insights and set dynamic pricing rules to optimize rates. AI-driven features help you adjust prices based on demand, trends, and local events.
Standout Features
Automated Upsell Engine
RoomRaccoon’s upsell engine lets you offer room upgrades, late check-outs, and extras automatically before arrival. This helps you boost ancillary revenue without extra manual effort from your team.
Digital Guest Portal
Guests can access a branded portal to check in, update details, and view invoices from their own device. This self-service option improves guest satisfaction and reduces front desk workload.
Ease of Use
RoomRaccoon is one of the more user-friendly hotel management platforms I’ve seen, with a clean interface and intuitive navigation that new staff can pick up quickly. Users often mention the drag-and-drop calendar and guided onboarding as highlights.
The dashboard centralizes daily tasks, so you don’t have to jump between modules. I think most teams will appreciate how little training is needed to get started and how easy it is to manage bookings and payments.
Onboarding
RoomRaccoon’s onboarding stands out for its structured setup process and responsive support team, which many users say helps them get up and running fast. The platform offers step-by-step guides, video tutorials, and live chat, so you’re not left guessing. I’ve seen users mention that personalized onboarding calls and quick answers to questions make the transition smoother. Most properties can start managing reservations and payments within days, not weeks.
Customer Support
RoomRaccoon’s customer support gets high marks for its quick response times and knowledgeable staff, especially during onboarding and urgent issues. Users often highlight the live chat and email support as reliable, with most questions answered within hours. The help center is well-organized, offering clear guides and troubleshooting tips. I think you’ll find the support team proactive and genuinely invested in helping your property run smoothly, which is a big plus for busy hotel teams.
Integrations
RoomRaccoon integrates with Trip.com, RecOnline, Pegasus, TabletHotels, GuestRevu, Siteminder, Stripe, Lightspeed, Mailchimp, and QuickBooks, among others.
RoomRaccoon also offers an open API for custom connections and supports integration with select third-party tools.
Value for Money
RoomRaccoon is widely seen as offering strong value for independent hotels and small groups that want an all-in-one system with automation, revenue tools, and scalable pricing. Users benefit from a per-room pricing model, customizable upgrade slots, and the ability to scale features as their property grows. The platform combines Property Management System (PMS), booking engine, channel manager, and payments into one subscription, with higher tiers adding automation, analytics, and revenue optimization tools.
- Entry: Core PMS, booking engine, channel manager, and integrated payments. Designed for small B&Bs and properties starting with their first hotel management system.
- Essentials: Adds more users, additional booking channels, dynamic pricing tools, and upgrade integrations to improve operations and guest experience.
- Premium: Includes unlimited channels, advanced revenue reporting, more dynamic pricing rules, and priority phone support for hotels seeking automation and growth tools.
- Pro: Full feature set with advanced automation, revenue optimization, and tools designed for hotel groups and larger independent properties scaling operations.
RoomRaccoon Specs
- API
- Budgeting
- Calendar Management
- Compliance Tracking
- Contact Management
- Customer Management
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Document Management
- Expense Tracking
- External Integrations
- Forecasting
- Inventory Tracking
- Multi-Currency
- Multi-User
- Notifications
- Organization Management
- Payment Processor
- Payroll
- Scheduling
- Supplier Management
- Tax Management
- Workflow Management
RoomRaccoon FAQs
How long does it take to set up RoomRaccoon for my property?
Can RoomRaccoon handle multi-property management?
Does RoomRaccoon help prevent overbookings?
What kind of training and support is available for new users?
Is RoomRaccoon suitable for small hotels or B&Bs?
How does RoomRaccoon handle guest payments and invoicing?
What data security and compliance measures does RoomRaccoon have?
Can I customize the booking engine to match my hotel’s branding?
RoomRaccoon Company Overview & History
RoomRaccoon is a hotel management software company headquartered in Breda, Netherlands, with a global presence and a team of over 100 employees. Founded by hoteliers, RoomRaccoon focuses exclusively on hospitality technology and does not own other products or operate as part of a larger group. The company is known for its innovative culture and has received multiple industry awards for usability and customer support.
RoomRaccoon serves more than 2,000 hotels, B&Bs, and boutique properties worldwide, including notable clients like Miracle Manor in California and Pioneer Inn in Alaska.
RoomRaccoon Major Milestones
- 2017: Company founded in Breda, Netherlands by hoteliers.
- 2018: Official launch of the RoomRaccoon hotel management platform.
- 2021: Expanded to serve over 2,000 properties globally.
- 2024: Recognized as a Booking.com Advanced Connectivity Partner and received multiple G2 and Capterra awards.
- 2025: Launched AI-driven revenue management tools and published the European Hotel Performance Report.