O software de encomendas móveis para hotéis permite que os seus hóspedes encomendem comida, bebidas e serviços a partir dos seus próprios dispositivos ou de tablets no quarto, criando uma experiência mais rápida e conveniente. Se procura formas de corresponder às expectativas cada vez maiores dos hóspedes, reduzir os tempos de espera e manter as operações a funcionar sem problemas, mesmo durante períodos de falta de pessoal, escolher a plataforma de encomendas móveis certa é essencial. Neste guia, encontrará uma lista restrita, cuidadosamente pesquisada, dos melhores softwares de encomendas móveis para hotéis, para poder comparar funcionalidades, integrações e pontos fortes únicos e encontrar a solução mais adequada para o seu estabelecimento.
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Tabela comparativa de software de encomendas móveis para hotéis
A tabela abaixo compara os detalhes de preços das minhas principais seleções de software de encomendas móveis para hotéis.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for F&B ordering and digital guest journeys | Free demo available | Pricing upon request | Website | |
| 2 | Best for personalized guest experiences | Free demo available | From $120/month | Website | |
| 3 | Best for PMS system connectivity | Free demo available | Pricing upon request | Website | |
| 4 | Best for guest messaging integration | Free demo available | Pricing upon request | Website | |
| 5 | Best for in-room tablet ordering | Free demo available | Pricing upon request | Website | |
| 6 | Best for customizable menu layouts | 15-day free trial available | From $49/month | Website | |
| 7 | Best for QR code ordering workflows | Free demo available | From $49/month | Website | |
| 8 | Best for automated upselling features | Free demo available | From $1.50/room/month | Website | |
| 9 | Best for self-service kiosk compatibility | Free demo available | Pricing upon request | Website | |
| 10 | Best for digital compendium integration | Free demo available | Pricing upon request | Website |
Avaliações de software de encomendas móveis para hotéis
Abaixo encontram-se os meus resumos detalhados dos softwares de encomendas móveis para hotéis que entraram na minha lista restrita. As minhas avaliações apresentam uma análise detalhada das funcionalidades, integrações e melhores casos de utilização de cada plataforma, para o ajudar a encontrar a melhor opção para si.
Best for F&B ordering and digital guest journeys- Free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:4.8/5
Canary Technologies enables mobile guest services and in-room dining. Canary Technologies is a hotel guest management platform that includes a native F&B Mobile Ordering module, letting guests browse digital menus and place food, beverage, and amenity orders directly from their own devices, with automatic routing to the kitchen or POS system.
Who Is Canary Technologies Best For?
Canary Technologies is a strong fit for hotels already invested in a digital guest journey that want F&B mobile ordering built into the same platform rather than bolted on from a separate vendor.
Why I Picked Canary Technologies
I've included Canary Technologies in my top picks because it's one of the few platforms where F&B mobile ordering is native to the guest journey, not a third-party add-on. Guests scan a QR code or tap a link to browse an interactive digital menu and place orders that route straight to the kitchen or POS, with no app download required. I also like that the platform layers in AI-driven dynamic upsells, so a room-service order can trigger a timely offer for a spa package or late checkout.
Canary Technologies Key Features
- QR code and link-based menu access: Guests open the digital menu by scanning a QR code, tapping a link, or using Digital Compendium—no app download required.
- Real-time menu management: Hotels can update menu items, hours, and availability instantly from the backend.
- Oracle Simphony Cloud POS integration: Orders post directly to Simphony Cloud POS in real time and route to the kitchen by item code.
- AI-powered guest messaging: An AI messaging layer handles two-way guest communication across SMS, WhatsApp, and other channels alongside F&B orders.
Canary Technologies Integrations
Canary Technologies integrates with Oracle Simphony Cloud POS and Oracle OPERA Cloud PMS for real-time order routing and room-charge settlement. It also offers an API and custom integration tools for enterprise connectivity.
Pros and Cons
Pros:
- A hotel reviewer reported recouping its investment
- Built-in upsells pair with AI guest messaging
- QR ordering works without app downloads
Cons:
- Guest order-status tracking isn’t documented
- Multi-outlet routing isn’t documented
Learn more about Canary Technologies:
2Best for personalized guest experiencesDuve
- Free demo available
- From $120/month
Visit WebsiteCustomer Rating:3.6/5
Duve lets staff build, edit, and publish content to guest apps. Duve helps hotels deliver tailored guest experiences by combining mobile ordering with personalized communication and upselling tools. This platform is a strong fit for properties that want to automate guest messaging, offer in-room service, and customize recommendations based on guest profiles. If you’re looking to boost ancillary revenue while making each guest feel recognized, Duve brings these capabilities together in one solution.
Who Is Duve Best For?
Duve suits hotels and serviced apartments that want to personalize guest interactions and automate tailored upsell offers throughout the guest journey.
Why I Picked Duve
What sets Duve apart for hotel mobile ordering is its focus on creating truly personalized guest experiences. I picked Duve because it lets you tailor in-room dining menus, upsell offers, and service recommendations based on guest profiles, preferences, and stay details. The platform’s automated messaging and guest journey tools help hotels deliver relevant information and offers at just the right moment. This approach makes it easier for hotels to drive ancillary revenue while making each guest feel individually recognized and valued.
Duve Key Features
- Contactless check-in and check-out: Guests can complete arrival and departure processes from their mobile device.
- Digital room directory: Hotels can provide a customizable, interactive guide to services, amenities, and local recommendations.
- Multi-language support: The platform automatically translates menus and communications into the guest’s preferred language.
- Task management for staff: Assign, track, and update service requests and housekeeping tasks in real time.
Duve Integrations
Integrations include CloudBeds, Mews, Opera, Guestline, Apaleo, Stripe, WhatsApp, Assa Abloy, Alice, Airbnb, and more.
Pros and Cons
Pros:
- Supports digital room service menus
- Automated guest messaging throughout the stay
- Personalized upsell offers based on guest profiles
Cons:
- Guest app download sometimes required for full features
- Limited reporting for mobile ordering analytics
Learn more about Duve:
Mews displays restaurant menus with categories, images, and pricing. Mews is a property management system designed for hotels that want strong connectivity between their PMS and other guest-facing tools, including mobile ordering platforms. It appeals to hotel operators who need to centralize operations and automate workflows across multiple systems. If you’re looking to connect mobile ordering with reservations, billing, and guest profiles, Mews offers a unified approach.
Who Is Mews Best For?
Mews is a strong fit for hotels and hospitality groups that prioritize smooth PMS connectivity with mobile ordering and other guest service tools.
Why I Picked Mews
I chose Mews because its PMS system connectivity stands out for hotels that want to link mobile ordering directly with guest profiles, billing, and room management. Mews offers a centralized platform where orders placed through mobile devices can sync with the PMS, making it easier to track guest spending and preferences in real time. I also appreciate that Mews supports automated workflows, so staff can manage orders, housekeeping, and guest requests from a single dashboard. This level of integration is especially valuable for properties aiming to deliver a connected, data-driven guest experience.
Mews Key Features
- Multi-property management: Manage multiple hotel locations and their mobile ordering workflows from a single platform.
- Customizable guest app: Offer guests a branded mobile experience for ordering, check-in, and service requests.
- Real-time reporting: Access up-to-date analytics on orders, revenue, and guest activity.
- Third-party marketplace: Connect with a wide range of hospitality apps and services directly through the Mews Marketplace.
Mews Integrations
Integrations include Booking.com, SiteMinder, Expedia, Tripadvisor, BEONX, 1CHECK, 20Tabs, 24SevenOffice, and more.
Pros and Cons
Pros:
- Customizable guest-facing mobile app interface
- Supports multi-property mobile ordering workflows
- Centralized dashboard for order and room management
Cons:
- Occasional delays in syncing order data
- Mobile ordering setup requires third-party add-ons
Learn more about Mews:
STAY enables guest service requests and real-time feedback via app. If you want to combine mobile ordering with real-time guest messaging, STAY is worth a close look. This platform is designed for hotels that want to centralize guest requests, orders, and communication in one place. It’s especially useful for properties aiming to personalize service and respond quickly to guests' needs throughout the stay.
Who Is STAY Best For?
STAY suits hotel teams that want to unify mobile ordering and guest messaging to deliver faster, more personalized service.
Why I Picked STAY
I picked STAY because its guest messaging integration stands out for hotels that want to connect ordering and communication in one platform. The tool lets guests place orders and chat with staff through the same interface, so requests and updates never get lost. I like that you can automate responses to common questions while still keeping the option for personalized replies. STAY also supports real-time notifications, which help teams respond quickly to guest needs and order changes.
STAY Key Features
- Customizable digital menus: Create and update menus with images, descriptions, and pricing for food, drinks, and services.
- Scheduled ordering: Allow guests to place orders in advance for specific times, such as breakfast or spa appointments.
- Multi-language support: Offer ordering and communication in several languages to accommodate international guests.
- Analytics dashboard: Track order volume, response times, and guest engagement through a centralized reporting interface.
STAY Integrations
Integrations include Oracle Opera Cloud, Mews, Avalon, QuoHotel, Sabre, Book4Time, Stripe, Adyen, Hub OS, Review Pro, and more.
Pros and Cons
Pros:
- Customizable digital menus for hotel services
- Supports multi-language guest communication
- Guest messaging and ordering in one app
Cons:
- Analytics dashboard lacks advanced filtering
- No built-in loyalty or rewards program
Learn more about STAY:
Best for in-room tablet ordering- Free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:3.5/5
Intelity shows menus with images, pricing, and item customization. Intelity offers a mobile ordering platform built around in-room tablets for hotels and resorts. It’s a strong fit for properties that want to digitize room service, guest requests, and amenity bookings directly from the guestroom. If you’re looking to modernize in-room dining and guest engagement, Intelity brings these features together in a single, guest-facing device.
Who Is Intelity Best For?
Intelity suits full-service hotels and resorts that want to offer in-room tablet ordering for dining, amenities, and guest services.
Why I Picked Intelity
I chose Intelity because it’s one of the few platforms designed specifically for in-room tablet ordering in hotels. The system lets guests browse menus, place dining orders, and request amenities directly from a dedicated tablet in their room, which creates a modern, interactive guest experience. I also appreciate that Intelity’s platform supports real-time order tracking and integrates with hotel operations to simplify fulfillment. This focus on in-room technology makes it a strong choice for properties that want to elevate guest service and drive more revenue from room service and amenities.
Intelity Key Features
- Contactless check-in and check-out: Guests can complete arrival and departure processes directly from the in-room tablet.
- Digital compendium: Hotels can provide a customizable digital directory of services, amenities, and local recommendations.
- Push notifications: Send targeted messages and promotions to guests through the tablet interface.
- Multi-language support: The platform allows guests to interact with menus and services in their preferred language.
Intelity Integrations
Integrations include Oracle Hospitality, Amadeus, Mews, StayNTouch, Cloudbeds, RoomRaccoon, Guestline, and Infor.
Pros and Cons
Pros:
- Real-time order tracking for staff and guests
- Customizable digital menus for each property
- In-room tablets support direct guest ordering
Cons:
- Menu updates must be managed per property
- Requires investment in dedicated tablet hardware
Learn more about Intelity:
Best for customizable menu layouts- 15-day free trial available
- From $49/month
Visit WebsiteCustomer Rating:5/5
RestApp lets staff manage menus, allergens, pricing, and live preview. RestApp gives hotels and hospitality venues flexible control over how their digital menus look and function. This platform is a good fit for properties that want to tailor menu layouts to match branding or guest preferences. If you need to highlight specials, upsell items, or organize complex offerings, RestApp helps you design menus that fit your service style.
Who Is RestApp Best For?
RestApp suits hotels and hospitality businesses that want full control over digital menu layouts and visual presentation.
Why I Picked RestApp
I picked RestApp because its menu layout customization stands out for hotels that want to create a branded, guest-friendly ordering experience. The platform lets you design menus with flexible sections, images, and item groupings, so you can highlight specials or organize offerings by meal period or venue. I also like that you can adjust the look and feel to match your property’s branding, which is important for hotels with multiple outlets or unique service concepts. This level of control helps hotels present their food and beverage options in a way that feels intentional and engaging to guests.
RestApp Key Features
- Multi-language support: Guests can view and order from menus in their preferred language.
- QR code ordering: Each table or room can have a unique QR code for direct ordering.
- Inventory tracking: The system updates menu availability in real time as items sell out.
- Order status notifications: Guests receive updates on their order progress directly through the platform.
RestApp Integrations
Integrations include PaymentSense, EVO Payments, Stripe, PayPal, Worldpay, and Authorize.net. An API is also available for custom integrations.
Pros and Cons
Pros:
- Order status notifications sent to guests
- Real-time inventory and menu updates
- Menu layouts can be fully customized
Cons:
- Lacks offline ordering functionality
- Menu setup can be time-consuming for large hotels
Learn more about RestApp:
RoomOrders handles mobile menu ordering, customization, and feedback. RoomOrders gives hotels a way to let guests order food, drinks, or services by scanning QR codes from anywhere on the property. This tool is a strong fit for properties that want to digitize in-room dining, poolside service, or lobby requests without requiring guests to download an app. If you’re looking to simplify ordering workflows and reduce wait times, RoomOrders is designed for you.
Who Is RoomOrders Best For?
RoomOrders suits hotels and resorts that want to enable QR code-based ordering for food, drinks, or guest services across their property.
Why I Picked RoomOrders
I picked RoomOrders because its QR code ordering workflows let hotels offer guests a fast, app-free way to place orders from anywhere on the property. The platform generates unique QR codes for different locations, like guest rooms, poolside loungers, or meeting spaces, so guests can scan and order directly from their mobile devices. I also appreciate that RoomOrders supports digital menus and real-time order tracking, which helps staff manage requests efficiently. This approach is especially useful for properties aiming to modernize service delivery and reduce friction in the guest experience.
RoomOrders Key Features
- Multi-language support: Guests can view menus and place orders in their preferred language.
- POS system integration: Orders sync directly with existing point-of-sale systems for simplified operations.
- Customizable branding: Hotels can tailor the look and feel of digital menus to match their brand.
- Analytics dashboard: Managers can track order volume, popular items, and guest preferences in real time.
RoomOrders Integrations
Native integrations are not currently listed.
Pros and Cons
Pros:
- Custom branding for menus and interface
- No guest app download required
- QR code ordering works property-wide
Cons:
- No built-in loyalty or upsell features
- Menu setup can require manual input
Learn more about RoomOrders:
Best for automated upselling features- Free demo available
- From $1.50/room/month
SABA Hospitality enables hotel guests to browse menus and order meals. If you’re looking for mobile ordering software that prioritizes automated upselling, SABA Hospitality is worth considering. This platform is designed for hotels that want to increase ancillary revenue by surfacing targeted offers and upgrades throughout the guest journey. SABA Hospitality appeals to properties aiming to personalize guest interactions while driving more revenue from in-stay purchases.
Who Is SABA Hospitality Best For?
SABA Hospitality suits hotel operators who want to automate upselling and deliver targeted in-stay offers to guests.
Why I Picked SABA Hospitality
I picked SABA Hospitality because its automated upselling features are purpose-built for hotels that want to maximize in-stay revenue through mobile ordering. The platform uses guest data and behavioral triggers to present personalized offers, upgrades, and add-ons at key moments during the guest journey. I like that SABA Hospitality enables hotels to set up dynamic, rules-based campaigns that automatically surface relevant upsell opportunities without manual intervention. This approach helps hotels capture more ancillary revenue while keeping the guest experience personalized and convenient.
SABA Hospitality Key Features
- Digital compendium: Guests can access property information, menus, and services from their own devices.
- Multi-language support: The platform supports multiple languages to accommodate international guests.
- Contactless ordering: Guests can place orders for food, amenities, or services without direct staff interaction.
- Real-time analytics dashboard: Hotel teams can monitor guest engagement and order trends as they happen.
SABA Hospitality Integrations
Integrations include Oracle Opera, Infrasys, Quore, Optii, Hapi, SuperSaaS, FCS, Knowcross, and more.
Pros and Cons
Pros:
- Real-time analytics for guest engagement tracking
- Digital compendium centralizes guest information access
- Automated upselling prompts increase ancillary revenue
Cons:
- Custom branding options require additional setup
- No built-in payment processing for orders
Learn more about SABA Hospitality:
Best for self-service kiosk compatibility- Free demo available
- Pricing upon request
Jamezz lets users manage menus, categories, pricing, and visibility. Jamezz offers mobile ordering software designed for hotels that want to add self-service kiosks to their guest experience. This platform appeals to properties looking to reduce wait times and give guests more control over ordering food, drinks, or amenities. Jamezz helps hotels modernize service touchpoints while supporting both digital and physical ordering channels.
Who Is Jamezz Best For?
Jamezz is a strong fit for hotels that want to offer guests self-service kiosk ordering alongside mobile and QR code options.
Why I Picked Jamezz
I picked Jamezz because its self-service kiosk compatibility gives hotels a flexible way to modernize guest ordering. Jamezz lets you set up branded kiosks in lobbies, restaurants, or lounges, so guests can place orders without waiting for staff. I appreciate that the same platform supports mobile, QR code, and kiosk ordering, making it easy to offer a consistent experience across channels. This approach helps hotels reduce bottlenecks during busy periods and gives guests more autonomy over their in-stay purchases.
Jamezz Key Features
- Multi-language support: Guests can access menus and place orders in their preferred language.
- Allergy and dietary filters: The platform allows guests to filter menu items based on allergies or dietary preferences.
- Real-time order tracking: Guests and staff can monitor order status from placement to delivery.
- Customizable upsell prompts: Hotels can configure targeted upsell messages within the ordering flow.
Jamezz Integrations
Integrations include Lightspeed, Oracle Hospitality, unTill, Trivec, Vectron, NCR Aloha, Deliverect, Leat, MplusKASSA, and more.
Pros and Cons
Pros:
- Upsell prompts drive ancillary revenue
- Allergy filters improve guest safety
- Self-service kiosks support high guest volumes
Cons:
- Menu management less advanced than F&B platforms
- No built-in payment processing for kiosks
Learn more about Jamezz:
Best for digital compendium integration- Free demo available
- Pricing upon request
Crave Interactive enables flexible digital menus with real-time updates. Crave Interactive offers a digital compendium platform that combines in-room tablets with mobile ordering for hotels. It’s a strong fit for properties that want to centralize guest information, dining, and service requests in one digital hub. Hotels looking to replace paper directories and simplify guest communication often turn to Crave for its integrated approach.
Who Is Crave Interactive Best For?
Crave Interactive suits hotels and resorts that want to digitize their guest compendium and integrate mobile ordering with in-room tablets.
Why I Picked Crave Interactive
I picked Crave Interactive because its digital compendium integration stands out for hotels that want to modernize guest information and service delivery. The platform lets you combine digital directories, dining menus, and mobile ordering into a single in-room tablet or guest device, which reduces paper clutter and keeps information up to date. I like that guests can access everything from room service to spa bookings and local recommendations in one place. This approach helps hotels create a unified digital guest experience while making it easier to manage content and services centrally.
Crave Interactive Key Features
- Contactless check-in and check-out: Guests can complete arrival and departure processes directly from the in-room tablet.
- Push notifications: Hotels can send targeted messages and promotions to guests during their stay.
- Multi-language support: The platform allows guests to interact with menus and services in their preferred language.
- Room control integration: Guests can adjust lighting, temperature, and entertainment systems through the same device.
Crave Interactive Integrations
Integrations include Oracle Hospitality, Mews, Protel, StayNTouch, Cloudbeds, RoomRaccoon, Guestline, and more.
Pros and Cons
Pros:
- Push notifications for real-time guest updates
- Supports contactless check-in and check-out
- Digital compendium centralizes guest information access
Cons:
- Integrations with PMS and POS require setup
- Limited analytics for guest ordering trends
Learn more about Crave Interactive:
Outros softwares de encomendas móveis para hotéis
Eis algumas opções adicionais de software de encomendas móveis para hotéis que não entraram na minha lista restrita, mas que continuam a merecer atenção:
How I Evaluate Mobile Ordering Software for Hotels
I split my evaluation into baseline functionality every tool must cover—like QR ordering, folio posting, and POS/PMS integration—and the differentiators that actually separate vendors.
Core Functionality (Table Stakes for This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. I then calculate the tool's total score into a percentage, using 65% as a benchmark to help assess its overall fit for the list.
- Mobile guest ordering: I check whether guests can browse and order from their own device via QR code or web app without downloading anything.
- Digital menu management: The tool should let hotel staff update items, modifiers, images, pricing, and availability windows without vendor support.
- POS/PMS integration: I look for certified connections to systems like Opera, Mews, Simphony, or Toast that sync orders and post charges to guest folios.
- Order routing & fulfillment: Orders need to route automatically to the right kitchen or bar, with status tracking guests and staff can both follow.
- Integrated payment processing: I evaluate whether the platform supports both credit card payments and room charge posting within the same checkout flow.
- Multi-outlet support: Hotels with a restaurant, pool bar, and room service all need separate menus and routing under one system, so I check for that.
Once I have a list of tools that meet the criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
AI-powered upselling is the feature I weigh most heavily. I check whether the platform suggests relevant add-ons—like a wine pairing with a steak entrée or a premium dessert at checkout—based on what's already in the cart, not just a static "you might also like" list. Scheduled ordering is another separator. A "deliver later" option for breakfast pre-orders gives the kitchen advance visibility, which smooths morning rushes and cuts wait times. I also look at allergen and dietary filtering, since guests with restrictions expect to self-filter menus by allergen or preference without calling the front desk.
Beyond Features
I check whether integrations with systems like Opera, Simphony, or Mews are certified and bidirectional—shallow connectors that only push orders one way create manual reconciliation work at the front desk. Time-to-value matters too. Some platforms let you go live without any POS integration at all, which is ideal for a quick pilot at a boutique property before committing to deeper technical work. I also evaluate multilingual support beyond basic translation, since a resort serving international guests needs menus and checkout flows that read naturally in each language.
Como escolher software de encomendas móveis para hotéis
É fácil perder-se em listas extensas de funcionalidades e estruturas de preços complexas. Para o ajudar a manter o foco enquanto percorre o seu processo único de seleção de software, eis uma lista de verificação dos fatores a ter em conta:
| Fator | O que deve considerar |
| Escalabilidade | O software suportará o número atual e futuro de quartos, pontos de venda e hóspedes sem atualizações significativas? |
| Integrações | Estabelece ligação nativa ao seu PMS, POS, gateways de pagamento e ferramentas de mensagens para hóspedes? |
| Personalização | Pode adaptar os menus, a marca e os fluxos de trabalho para corresponder aos padrões de serviço únicos do seu estabelecimento? |
| Facilidade de utilização | Tanto os hóspedes como o pessoal considerarão a interface intuitiva ou será necessária formação contínua? |
| Implementação e integração inicial | Quanto tempo demorará a implementação e de que recursos ou apoio necessitará para uma implementação sem problemas? |
| Custo | Todas as taxas são transparentes, incluindo hardware, licenças e suporte, e os preços cabem no seu orçamento? |
| Medidas de segurança | O fornecedor cumpre as normas de privacidade de dados do setor hoteleiro e disponibiliza um processamento seguro de pagamentos? |
| Disponibilidade do suporte | Existe ajuda disponível durante as horas de maior atividade e o fornecedor oferece suporte na sua língua local? |
O que é o software de encomendas móveis para hotéis?
O software de encomendas móveis para hotéis é um sistema digital de encomendas que permite aos hóspedes consultar menus, fazer pedidos e solicitar serviços a partir dos seus próprios dispositivos ou de tablets no quarto. Estas plataformas suportam encomendas online e encaminham os pedidos diretamente para o departamento adequado, ajudando os hotéis a otimizar as operações e a melhorar a eficiência do serviço. Utilizados habitualmente pelos hoteleiros, estes sistemas suportam encomendas de comida e bebidas, serviço de quartos e outros pedidos dos hóspedes. Funcionalidades como opções de recolha, conectividade integrada com sistemas de ponto de venda de restaurantes e funcionalidades de encomenda personalizáveis ajudam a melhorar a precisão e a conveniência. Muitos hotéis também os utilizam para aumentar as receitas, melhorar a rentabilidade e promover serviços através de canais como as redes sociais.
Funcionalidades
Ao selecionar software de encomendas móveis para hotéis, tenha em atenção as seguintes funcionalidades principais:
- Apresentação digital do menu: Permite aos hóspedes consultar opções atualizadas de comida, bebidas e comodidades nos seus próprios dispositivos ou em tablets no quarto, reduzindo a necessidade de materiais impressos.
- Encaminhamento de encomendas: Envia automaticamente as encomendas dos hóspedes para o departamento ou estabelecimento correto, como a cozinha, o bar ou o serviço de limpeza, acelerando o processamento e reduzindo os erros.
- Processamento integrado de pagamentos: Permite aos hóspedes pagar as encomendas diretamente através da plataforma, utilizando cartões de crédito, carteiras digitais ou débito no quarto, garantindo transações seguras e convenientes.
- Personalização da marca: Permite aos hotéis adaptar o aspeto e a apresentação da interface de encomendas à identidade da sua marca, incluindo logótipos, cores e disposições dos menus.
- Suporte multilingue: Disponibiliza traduções do menu e da interface para receber hóspedes internacionais e melhorar a acessibilidade.
- Acompanhamento de encomendas em tempo real: Permite aos hóspedes consultar o estado das suas encomendas, desde a confirmação até à entrega, ajudando a gerir expectativas e a reduzir chamadas de acompanhamento.
- Ferramentas de venda adicional e venda cruzada: Sugere aos hóspedes complementos ou upgrades relevantes durante o processo de encomenda, aumentando o valor médio das encomendas.
- Recolha de feedback dos hóspedes: Disponibiliza inquéritos ou ferramentas de avaliação integrados para que os hóspedes possam partilhar imediatamente o seu feedback sobre a experiência após receberem o serviço.
- Integração com sistemas hoteleiros: Liga-se a sistemas de gestão da propriedade, de ponto de venda e de mensagens para hóspedes, garantindo operações fluidas e uma faturação precisa.
- Opções de serviço sem contacto: Suporta encomendas através de códigos QR e recibos digitais, minimizando o contacto físico e correspondendo às preferências modernas dos hóspedes.
Benefícios
A implementação de software de encomendas móveis para hotéis proporciona vários benefícios à sua equipa e ao seu negócio. Eis alguns dos benefícios que pode esperar:
- Prestação de serviço mais rápida: As encomendas são encaminhadas instantaneamente para o departamento correto, reduzindo os tempos de espera e melhorando a satisfação dos hóspedes.
- Redução dos erros manuais: Os menus digitais e o processamento automatizado das encomendas minimizam os erros que podem ocorrer com encomendas manuscritas ou verbais.
- Experiência sem contacto para os hóspedes: Os hóspedes podem consultar, encomendar e pagar a partir dos seus próprios dispositivos ou de tablets no quarto, correspondendo às atuais expectativas de higiene e conveniência.
- Mais oportunidades de receita: As ferramentas de venda adicional e venda cruzada sugerem complementos relevantes aos hóspedes, ajudando a aumentar o valor médio das encomendas.
- Operações simplificadas: A integração com sistemas PMS e POS garante uma faturação precisa e uma coordenação eficiente entre as equipas.
- Melhoria da recolha de feedback dos hóspedes: As ferramentas de inquérito integradas facilitam a recolha de feedback em tempo real e a resolução rápida de problemas.
- Maior consistência da marca: As interfaces personalizáveis permitem manter a identidade da sua propriedade em todos os pontos de contacto com os hóspedes.
Custos e preços
A seleção de software de encomendas móveis para hotéis exige uma compreensão dos vários modelos de preços e planos disponíveis. Os custos variam consoante as funcionalidades, o tamanho da equipa, os complementos, entre outros fatores. A tabela abaixo resume os planos comuns, os seus preços médios e as funcionalidades normalmente incluídas nas soluções de software de encomendas móveis para hotéis:
Tabela de comparação de planos de software de encomendas móveis para hotéis
| Tipo de plano | Preço médio | Funcionalidades comuns |
|---|---|---|
| Tipo de planoPlano gratuito | Preço médio$0 | Funcionalidades comunsApresentação básica do menu digital, volume de pedidos limitado e suporte padrão. |
| Tipo de planoPlano pessoal | Preço médio$20-$50/mês | Funcionalidades comunsMenu digital, encaminhamento de pedidos, processamento integrado de pagamentos e opções básicas de personalização. |
| Tipo de planoPlano empresarial | Preço médio$100-$300/mês | Funcionalidades comunsSuporte para vários estabelecimentos, integrações com PMS e POS, ferramentas de venda adicional e interfaces de marca para hóspedes. |
| Tipo de planoPlano empresarial de grande dimensão | Preço médio$500-$2,000/mês | Funcionalidades comunsIntegrações avançadas, fluxos de trabalho personalizados, gestão dedicada da conta e suporte prioritário. |
Perguntas frequentes sobre software de pedidos móveis para hotéis
\u003cspan style=\u0022font-weight: 400\u0022\u003eEis algumas respostas a perguntas comuns sobre software de pedidos móveis para hotéis:\u003c/span\u003e
O software de pedidos móveis pode integrar-se com os sistemas existentes do meu hotel?
\u003cspan style=\u0022font-weight: 400\u0022\u003eSim, a maioria dos softwares de pedidos móveis para hotéis pode integrar-se com sistemas de gestão de propriedades, plataformas de ponto de venda e gateways de pagamento. Isto ajuda a garantir uma faturação correta, um encaminhamento eficiente dos pedidos e uma experiência unificada para os hóspedes em toda a propriedade.\u003c/span\u003e
Quanto tempo demora a implementar software de pedidos móveis num hotel?
\u003cspan style=\u0022font-weight: 400\u0022\u003eO tempo de implementação varia, mas muitas soluções podem ser configuradas em poucos dias ou num período de algumas semanas. Os fatores incluem a complexidade do seu menu, o número de pontos de venda e as necessidades de integração. Alguns fornecedores disponibilizam especialistas de integração para ajudar a acelerar o processo.\u003c/span\u003e
O software de pedidos móveis é seguro para os pagamentos dos hóspedes?
\u003cspan style=\u0022font-weight: 400\u0022\u003eSim, os softwares de pedidos móveis de fornecedores reputados utilizam gateways de pagamento seguros e encriptação para proteger os dados de pagamento dos hóspedes. Confirme sempre se o fornecedor cumpre a norma PCI DSS e outras normas relevantes de privacidade de dados no setor da hotelaria antes de fazer uma escolha.\u003c/span\u003e\r\n\u003ctable\u003e\r\n\u003ctbody\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cb\u003eFator\u003c/b\u003e\u003c/td\u003e\r\n\u003ctd\u003e\u003cb\u003eO que considerar\u003c/b\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003eEscalabilidade\u003c/span\u003e\u003c/td\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003eO software suportará o número atual e futuro de quartos, pontos de venda e volume de hóspedes sem atualizações significativas?\u003c/span\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003eIntegrações\u003c/span\u003e\u003c/td\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003eLiga-se de forma nativa ao seu sistema de gestão de propriedades, ponto de venda, gateways de pagamento e ferramentas de comunicação com os hóspedes?\u003c/span\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003ePersonalização\u003c/span\u003e\u003c/td\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003ePode adaptar os menus, a marca e os fluxos de trabalho para corresponder aos padrões de serviço únicos da sua propriedade?\u003c/span\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003eFacilidade de utilização\u003c/span\u003e\u003c/td\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003eTanto os hóspedes como os funcionários considerarão a interface intuitiva ou será necessária formação contínua?\u003c/span\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003eImplementação e integração\u003c/span\u003e\u003c/td\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003eQuanto tempo demorará a implementação e de que recursos ou apoio necessitará para uma implementação sem problemas?\u003c/span\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003eCusto\u003c/span\u003e\u003c/td\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003eTodas as taxas são transparentes, incluindo hardware, licenciamento e suporte, e os preços enquadram-se no seu orçamento?\u003c/span\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003eMedidas de segurança\u003c/span\u003e\u003c/td\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003eO fornecedor cumpre as normas de privacidade de dados do setor da hotelaria e disponibiliza um processamento seguro de pagamentos?\u003c/span\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003eDisponibilidade do suporte\u003c/span\u003e\u003c/td\u003e\r\n\u003ctd\u003e\u003cspan style=\u0022font-weight: 400\u0022\u003eExiste ajuda disponível durante os períodos de maior movimento e o fornecedor disponibiliza suporte no seu idioma local?\u003c/span\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003c/tbody\u003e\r\n\u003c/table\u003e
Os hóspedes podem utilizar os seus próprios dispositivos para fazer pedidos?
\u003cspan style=\u0022font-weight: 400\u0022\u003eSim, a maioria das plataformas foi concebida para permitir que os hóspedes utilizem os seus smartphones ou tablets através da leitura de um código QR ou do acesso a uma ligação Web. Alguns hotéis também disponibilizam tablets nos quartos para maior comodidade.\u003c/span\u003e
Que tipo de suporte está disponível se tiver problemas com o software?
\u003cspan style=\u0022font-weight: 400\u0022\u003eAs opções de suporte variam consoante o fornecedor, mas muitos disponibilizam conversação em direto 24 horas por dia, 7 dias por semana, suporte telefónico e acesso a um centro de ajuda. Alguns planos incluem um gestor de conta dedicado ou um especialista de integração para uma assistência mais personalizada.\u003c/span\u003e