10 Melhores Softwares de Experiência do Hóspede para 2026

Avaliações do melhor software de experiência dos hóspedes

1. 

   1

   Canary Technologies

   Best for zero-commission upsells across the guest stay

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Canary Technologies is a hotel guest management system that combines mobile check-in, AI-powered messaging, dynamic upsells, digital checkout, and guest feedback collection across the full guest stay.

   Who Is Canary Technologies Best For?

   Canary Technologies fits hotels of any size—from boutique independents to large-brand properties—that want to drive upsell revenue across the guest journey without paying commission on every transaction.

   Why I Picked Canary Technologies

   I picked Canary Technologies as one of the best because its Dynamic Upsells feature charges zero commission on every transaction, meaning a hotel keeps the full value of every room upgrade, late checkout, or F&B offer it sells. I also like that upsell offers trigger automatically across the guest journey, from pre-arrival through checkout, without requiring staff to pitch manually. Combined with AI-powered messaging that handles guest inquiries in over 100 languages, it covers real revenue and service needs in one platform.

   Canary Technologies Key Features

   • Mobile check-in: Guests submit their ID, credit card, and signed registration card from a mobile device before arrival.
   • AI Webchat: A branded AI agent embedded on your hotel's website handles visitor inquiries around the clock and captures contact details for your CRM.
   • Digital Compendium: A customizable, translatable guest hub surfaces hotel information, menus, amenities, and services in one place.
   • Smart Checkout: Guests review charges, settle payments, and receive receipts digitally without visiting the front desk.

   Canary Technologies Integrations

   Canary Technologies has a native Oracle Hospitality OPERA integration with two-way, real-time data exchange. It also lists integrations with Cloudbeds, Mews, Stayntouch, Shift4 Payments, Adyen, Salto, ASSA ABLOY, dormakaba, and OpenKey, plus an API for custom connectivity.

   Pros and Cons

   Pros:

   • Pre-arrival check-in shortens desk interactions
   • Multichannel messaging connects guests with staff
   • Zero-commission upsells retain full transaction value

   Cons:

   • ID uploads can concern privacy-conscious guests
   • PMS sync gaps create manual corrections
   Learn more about Canary Technologies:

   • Check out Canary Technologies on their website
   • Read my in-depth review of Canary Technologies
2. 

   2

   HiJiffy

   Best for WhatsApp-led guest messaging

   • Free demo available
   • From €99/month (billed annually)

   Visit Website

   Customer Rating:4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   HiJiffy is a hospitality guest messaging platform that centralizes communications across WhatsApp, OTAs, webchat, and social channels into a single AI-powered inbox with automated guest journey campaigns.

   Who Is HiJiffy Best For?

   HiJiffy is a strong fit for hotels and hotel groups that rely heavily on WhatsApp as a guest communication channel, particularly properties serving international guests across Europe, the Middle East, or Latin America.

   Why I Picked HiJiffy

   I picked HiJiffy as one of the best because its WhatsApp-first approach to guest messaging is genuinely hard to replicate with a general-purpose tool. The Aplysia AI handles over 90% of guest queries across the full stay, from pre-arrival upsell campaigns to post-stay review requests, all triggered automatically via WhatsApp with open rates above 80%. I also love the real-time sentiment detection, which flags negative conversations mid-stay so your team can intervene before a guest checks out unhappy.

   HiJiffy Key Features

   • 132-language auto-translation: The Console automatically translates incoming and outgoing guest messages in real time across 132 languages, so your team can respond to international guests without multilingual staffing.
   • OTA messaging inbox: Manage guest messages from Booking.com, Expedia, and Airbnb directly in the HiJiffy Console, without logging into each platform separately.
   • Webchat pop-up campaigns: Trigger behavior-based chat pop-ups on your hotel website based on time spent, scroll depth, or click actions to promote offers and capture direct bookings.
   • Guest request ticketing: Convert in-stay guest requests into assigned tasks routed to the right department, with tracking from receipt through resolution.

   HiJiffy Integrations

   HiJiffy advertises 100+ integrations, including Oracle OPERA Cloud via OHIP, Mews, Cloudbeds, Apaleo, Oaky, and hotelkit. It also supports custom PMS, CRM, booking engine, and reporting integrations on Enterprise plans.

   Pros and Cons

   Pros:

   • Sentiment alerts trigger service recovery actions
   • 132-language auto-translation for guest conversations
   • Native OTA messaging inbox for Booking.com, Expedia, Airbnb

   Cons:

   • WhatsApp access requires higher-tier subscription
   • Email and SMS automation not included
   Learn more about HiJiffy:

   • Check out HiJiffy on their website
3. 

   3

   Intelity

   Best for luxury hotels needing AI concierge at scale

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:3.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Intelity is a guest experience platform for hotels that spans mobile check-in, digital keys, in-room tablets, AI concierge, guest messaging, and upsell marketing across the full guest journey.

   Who Is Intelity Best For?

   Intelity is a strong fit for luxury and upscale hotel brands that need a single platform to manage the full guest journey—from mobile check-in and digital keys to AI concierge and in-room tablets—across multiple properties.

   Why I Picked Intelity

   I've included Intelity in my top picks because its Nexus AI Concierge handles guest requests 24/7 across mobile, tablet, and voice in multiple languages, with full context handed off to staff when needed. The Guest360™ profile system builds on every stay, so a returning guest's preferences are already in place before they arrive. At scale across a multi-property luxury portfolio, that depth of continuity is genuinely hard to replicate with point solutions.

   Intelity Key Features

   • Mobile check-in with ID verification: Guests complete check-in before arrival via smartphone, with machine learning-based ID capture built into the flow.
   • In-room tablet self-service: Property-branded Android tablets let guests browse dining menus, submit service requests, and access hotel information directly from their room.
   • GEMS® ticketing and task routing: Staff-facing ticketing system automatically routes guest requests to the right department based on location, role, and urgency.
   • Guest Marketing upsell campaigns: Targeted promotions for room upgrades, dining, and spa services are delivered across mobile and in-room tablets, segmented by rate code and guest preferences.

   Intelity Integrations

   Intelity offers 150+ integrations, including Oracle OPERA Cloud, Mews, Infor, StayNTouch, Maestro PMS, Agilysys, ASSA ABLOY, SALTO, Dormakaba, and Shift4. An open API supports custom PMS, POS, ticketing, lock, and room-control integrations.

   Pros and Cons

   Pros:

   • In-room tablets synchronize menus and promotions instantly
   • Nexus AI Concierge offers multilingual 24/7 responses
   • Single platform covers guest journey end-to-end

   Cons:

   • Implementation often takes longer than competitors
   • No OTA review aggregation or response module
   Learn more about Intelity:

   • Check out Intelity on their website
4. 

   4

   Whistle

   Best for omnichannel guest messaging with AI chat

   • Not available
   • Pricing upon request

   Visit Website

   Customer Rating:4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Whistle is a guest experience platform that brings together omnichannel messaging, AI chat, digital check-in, a self-service guest portal, keyless entry, upsell tools, and ticketing into a single interface for hotels and short-term rental operators.

   Who Is Whistle Best For?

   Whistle is a strong fit for hotels and short-term rental operators already running on Cloudbeds that want to manage guest messaging, digital check-in, and upselling from a single platform.

   Why I Picked Whistle

   I picked Whistle as one of the best because its omnichannel unified inbox is genuinely one of the most complete I've seen, pulling SMS, email, WhatsApp, live chat, and OTA messaging from Booking.com, Expedia, Airbnb, VRBO, Agoda, and Ctrip into a single view. I also love that the AI chatbot handles common guest queries across those same channels around the clock, while auto-translation detects and converts messages in real time so your team can reply without switching tools.

   Whistle Key Features

   • Digital check-in and checkout: Guests complete contactless check-in before arrival, including eSignature, ID collection, and payment capture, all synced to the PMS.
   • Built-in ticketing and task routing: Guest requests from messages or the portal convert into tracked tickets assigned to specific departments or team members.
   • Upsell Store: A configurable in-stay and pre-arrival store lets you offer room upgrades, F&B, and experiences directly through the guest portal and messaging campaigns.
   • Keyless entry via FLEXIPASS: Digital keys connect to Assa Abloy, Salto, and Dormakaba door lock systems and are delivered automatically through messaging channels.

   Whistle Integrations

   Whistle has a native Cloudbeds PMS integration, plus integrations with Mews, Oracle Opera, Maestro, Guesty, Beds24, Stripe, Revinate, and FLEXIPASS. It supports 55 recommended integrations and 400+ Cloudbeds Marketplace connections through its API.

   Pros and Cons

   Pros:

   • Contactless check-in, guest portal, and digital keys
   • Built-in AI chatbot with real-time auto-translation
   • Omnichannel messaging inbox across all guest channels

   Cons:

   • No new features for non-Cloudbeds PMS users
   • Reputation management requires additional paid module
   Learn more about Whistle:

   • Check out Whistle on their website
5. 

   5

   Bookboost

   Best for CDP-driven omnichannel guest messaging

   • Free demo available
   • Pricing upon request

   Visit Website

   

   Bookboost is a guest experience platform built around a mandatory CDP that connects guest messaging, automated journey workflows, digital check-in, and upselling across the full guest stay.

   Who Is Bookboost Best For?

   Bookboost is a strong fit for hotel marketers and guest experience teams who need a single platform to manage guest data, automate multi-channel communication, and run targeted campaigns across the full stay lifecycle.

   Why I Picked Bookboost

   Bookboost earns its spot on my shortlist because its mandatory CDP is the foundation every other module builds on, which means your guest messaging is always driven by clean, deduplicated profile data rather than fragmented reservation records. I especially like the Unified Inbox's OTA messaging support: conversations from Booking.com and Expedia sit alongside WhatsApp, SMS, and email in one place, with real-time translation across 50+ languages. Pair that with the visual journey builder's 80+ personalization tokens, and you can fire targeted pre-arrival upsells or in-stay offers without any manual segmentation work.

   Bookboost Key Features

   • Visual journey builder: Design automated pre-arrival, in-stay, and post-stay communication flows using a drag-and-drop interface with A/B testing and reservation-triggered sending.
   • Customer lifetime value tracking: The mandatory CDP calculates CLTV per guest and supports unlimited segmentation by booking channel, geography, stay history, and behavioral signals.
   • Guest App: A no-download branded web app that handles online check-in and check-out, digital room keys, in-stay upselling, and guest feedback collection.
   • Housekeeping and task routing: Convert guest requests into routed department tasks with built-in ticketing, checklists, inspections, and recurring task assignment.

   Bookboost Integrations

   Bookboost supports 80+ PMS integrations, including Mews, Apaleo, Oracle Opera Cloud, Shiji, and ClockPMS, plus Booking.com, Expedia, SiteMinder, Oaky, and 4SUITES. An Open API and Developer Portal support custom integrations.

   Pros and Cons

   Pros:

   • CDP-first platform for detailed guest segmentation
   • Visual journey builder with 80+ personalization tokens
   • Unified Inbox includes OTA messaging channels

   Cons:

   • Unified Inbox email support lacks full integration
   • Native review management is basic and limited
   Learn more about Bookboost:

   • Check out Bookboost on their website
6. 

   6

   Duve

   Best for AI-driven upsells across the full stay

   • Free demo available
   • From $120/month

   Visit Website

   Customer Rating:3.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Duve is a guest experience platform that brings together AI-powered messaging, digital check-in, upsell management, mobile keys, and a branded guest web app into a single system covering the full guest stay.

   Who Is Duve Best For?

   Duve is a strong fit for hotels and hotel groups that want a single platform to manage the full guest journey, from pre-arrival messaging to post-stay feedback, without stitching together multiple point solutions.

   Why I Picked Duve

   I've included Duve in my top picks because its AI-driven upsell engine works across the entire guest journey, not just at check-in. DuveAI converts routine guest messages (think a late checkout request over WhatsApp) into purchase moments automatically, and the 0% commission model on property-fulfilled upsells means every dollar of that revenue stays with you. Pair that with bid-style room upgrade pricing pulled live from Opera PMS, and you get a genuinely dynamic upsell layer that most platforms don't offer.

   Duve Key Features

   • Omnichannel unified inbox: Manage guest conversations across WhatsApp, SMS, email, in-app chat, and OTA channels (Airbnb, Booking.com, Expedia) from a single shared inbox with team assignment and internal notes.
   • 16-step digital check-in: A fully web-based check-in flow with ID scanning, e-signature, payment collection, and security deposits—no app download required from guests.
   • Smart Priority sentiment detection: DuveAI scores inbound messages for urgency and negative sentiment, flagging complaints and safety issues for immediate staff escalation with full conversation context.
   • Multi-property group dashboard: Manage all properties from one account with brand- and group-level permissions, giving GMs access to property-specific analytics while keeping cross-property data consolidated.

   Duve Integrations

   Duve supports 150+ hospitality integrations, including Oracle Opera, Mews, Cloudbeds, Airbnb, Booking.com, Expedia, Stripe, Salto, Oracle Simphony, and HotSOS. Two-way PMS sync and an open API support custom integrations.

   Pros and Cons

   Pros:

   • No-download guest web app for guests
   • Upsells trigger automatically at any touchpoint
   • AI can handle 85% of guest messages

   Cons:

   • Limited centralized OTA review aggregation
   • No support for inbound voice calls
   Learn more about Duve:

   • Check out Duve on their website
7. 

   7

   Akia

   Best for AI-driven omnichannel guest messaging

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:2.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Akia is a guest experience platform built around AI-driven messaging, digital check-in, upsells, and reputation management across SMS, email, WhatsApp, OTA channels, and phone.

   Who Is Akia Best For?

   Akia is a strong fit for independent hotels, boutique properties, and vacation rental operators that want to automate guest communication across every channel without expanding their front desk team.

   Why I Picked Akia

   I picked Akia as one of the best because its AI Responder autonomously handles up to 90% of inbound guest messages across SMS, email, WhatsApp, and OTA channels from a single inbox, without a staff member needing to intervene. What I find genuinely rare is the AI Voice agent, which answers phone calls 24/7, processes payments, and handles upgrade requests without routing to the front desk. Add real-time multilingual translation, and Akia is covering every guest touchpoint, in any language, around the clock.

   Akia Key Features

   • NPS surveys: Akia automatically sends one-tap post-stay surveys and flags low scores to your team for service recovery before a guest posts a public review.
   • Mini Apps: Guests access branded, no-download web apps via SMS or email link to complete registration cards, submit service requests, view arrival guides, and order from menus.
   • Skills workflow routing: Configure multi-step AI workflows that convert guest requests into department-assigned tasks with tracking, so housekeeping and maintenance get notified and guests get a resolution update.
   • Marketing Suite: Build PMS-segmented email and SMS campaigns targeting past guests, with a revenue attribution dashboard that ties each campaign directly to booking revenue.

   Akia Integrations

   Akia offers 30+ native PMS integrations, including Oracle Opera, Mews, Cloudbeds, Guesty, and StayNTouch, plus FLEXIPASS, RemoteLock, Brivo, Stripe, and Stax Payments. Its open API supports custom integrations and business intelligence workflows.

   Pros and Cons

   Pros:

   • Detects guest sentiment for instant service recovery
   • Handles SMS, email, WhatsApp, and voice
   • Resolves most guest queries without staff

   Cons:

   • Lacks detailed workflow customization options
   • OTA message sync lags for Airbnb
   Learn more about Akia:

   • Check out Akia on their website
   • Read my in-depth review of Akia
8. 

   8

   Sojern Guest Experience

   Best for AI-driven guest recovery and upsell

   • Free demo available
   • Pricing upon request

   Visit Website

   

   Sojern Guest Experience is a hotel guest experience platform that combines AI-powered guest messaging, CRM-driven marketing campaigns, and reputation management across the full guest journey—from pre-arrival through post-stay.

   Who Is Sojern Guest Experience Best For?

   Sojern Guest Experience is a strong fit for hotel groups and mid-to-large independent properties that want to manage guest messaging, CRM marketing, and reputation management from a single platform.

   Why I Picked Sojern Guest Experience

   I picked Sojern Guest Experience because of how it handles the moments that make or break a stay: the unhappy guest at 10 p.m. and the missed upsell opportunity at check-in. Its in-stay sentiment analysis triggers automatic service recovery alerts the moment a survey flags a negative response, giving your team a real shot at resolving issues before checkout. The AI-powered upsell marketplace layers on top of that, sending personalized room upgrade and amenity offers with direct folio charging built in.

   Sojern Guest Experience Key Features

   • Omnichannel inbox: Manage guest messages from SMS, WhatsApp, Facebook Messenger, web chat, and email in a single unified inbox with agent routing and canned responses.
   • Real-time multilingual translation: Translate inbound and outbound guest messages automatically, letting your team communicate with international guests without switching tools.
   • Competitive reputation benchmarking: Compare your property's review scores and satisfaction metrics against local competitors directly within the reputation dashboard.
   • Guest segmentation: Segment guests by booking channel, room type, stay history, geographic origin, and lifetime spend to target campaigns with precision.

   Sojern Guest Experience Integrations

   Sojern Guest Experience supports 100+ certified two-way integrations, including Oracle Opera Cloud, Mews, Cloudbeds, HotelKey, Agilysys, Amadeus, Stayntouch, and Maestro PMS. An open API supports custom integrations.

   Pros and Cons

   Pros:

   • Reputation management dashboard features competitive benchmarking
   • Multilingual messaging with automatic translation included
   • AI concierge triggers instant service recovery alerts

   Cons:

   • Guest cancellation messaging requires manual management
   • Push and alert notifications can be unreliable
   Learn more about Sojern Guest Experience:

   • Check out Sojern Guest Experience on their website
9. 

   9

   LoungeUp

   Best for hotel groups with European PMS stacks

   • Free demo available
   • Pricing upon request

   Visit Website

   

   LoungeUp is a hospitality-native guest experience platform covering guest messaging, CRM, digital check-in, mobile key, upselling, loyalty, reputation management, and hotel operations management in one system.

   Who Is LoungeUp Best For?

   LoungeUp is a strong fit for hotel groups running European PMS stacks who want a single platform to manage guest messaging, CRM, digital check-in, and operations without stitching together multiple point solutions.

   Why I Picked LoungeUp

   I've included LoungeUp in my top picks because its certified integrations with European PMS systems run deeper than most, covering everything from Oracle OPERA and Mews to regional stacks like Misterbooking, Protel, and Septeo. That PMS depth is what makes its Messaging Hub and Guest Profile CDP actually useful in practice: guest data syncs two-way in real time, so automated pre-arrival messages and in-stay upsells pull accurate reservation details without manual intervention. The embedded experience inside Apaleo is a standout example, with the full messaging and CRM layer surfaced directly inside the PMS interface.

   LoungeUp Key Features

   • Guest App shopping cart: Guests browse and order room service, spa, F&B, and other ancillary services directly from a mobile or web app, with automated order reminders sent to their device.
   • Dmbook virtual logbook: A digital shift handover tool that centralizes task checklists, guest service tickets, and departmental notes across front office and operations teams.
   • Satisfaction survey automation: In-stay and post-stay surveys trigger automatically based on stay milestones, with review aggregation from Booking.com, TripAdvisor, Expedia, and Google in one dashboard.
   • Staff Companion mobile app: Front office and operations staff receive guest message notifications and respond to inquiries directly from their mobile device without being tied to a front desk terminal.

   LoungeUp Integrations

   LoungeUp offers 120+ integrations, including Oracle OPERA, Mews, Apaleo, D-EDGE, SiteMinder, Dormakaba, Salto, Adyen, Shiji ReviewPro, and Qualtrics. It also provides an open API for custom integrations.

   Pros and Cons

   Pros:

   • Guest feedback and reviews aggregate in one dashboard
   • Multi-property CRM supports hotel groups
   • Deep integrations with European PMS platforms

   Cons:

   • No public pricing available for comparison
   • AI concierge features are underdeveloped
   Learn more about LoungeUp:

   • Check out LoungeUp on their website
10. 

    10

    Enso Connect

    Best for boutique hotels and STR upsell revenue

    • Free demo available
    • Pricing upon request

    Visit Website

    

    Enso Connect is a guest experience platform that brings together AI-powered messaging, digital check-in, smart lock management, upsell automation, and a no-code guest journey editor for boutique hotels and short-term rental operators.

    Who Is Enso Connect Best For?

    Enso Connect is a strong fit for boutique hotel operators and short-term rental managers who want to drive upsell revenue and automate guest communication across multiple properties.

    Why I Picked Enso Connect

    I picked Enso Connect as one of the best because its upsell engine is genuinely one of the most developed I've seen in this category, combining automated early check-in and late checkout offers, gap-night extensions, and a curated local experiences marketplace, all triggered at timed moments through the guest's Boarding Pass. The no-code Guest Journey Editor lets you build condition-based upsell sequences without writing a single line of code, so a boutique hotel running six properties can personalize offers by trip type, season, or length of stay from one place.

    Enso Connect Key Features

    • Unified inbox: Consolidates guest messages from SMS, email, WhatsApp, Airbnb, Booking.com, and VRBO into a single interface with team assignment and message-state tracking.
    • EnsoAI Copilot and Autopilot modes: Two AI operating modes let you choose between AI-drafted responses for human review or fully autonomous 24/7 guest communication with human escalation.
    • Smart lock management: Monitors device battery and connectivity, generates time-bound access codes, and logs lock/unlock history across 1,000+ compatible devices.
    • AI sentiment analysis: Scans in-stay guest messages in real time and triggers manager alerts when negative sentiment is detected, so your team can act before a guest checks out.

    Enso Connect Integrations

    Enso Connect offers 14+ documented PMS integrations, including Guesty, Hostaway, Hostfully, Mews, Lodgify, OwnerRez, and Avantio. It also connects with Airbnb, Booking.com, VRBO, Stripe, and 1,000+ smart-lock devices through Seam.

    Pros and Cons

    Pros:

    • Automated upsell offers tied to guest journey
    • Digital check-in with Apple Wallet integration
    • AI handles guest messaging across all channels

    Cons:

    • Not connected to enterprise hotel PMS systems
    • No built-in review aggregation or surveys
    Learn more about Enso Connect:

    • Check out Enso Connect on their website