Programvare for mobilbestilling for hoteller lar gjestene bestille mat, drikke og tjenester fra egne enheter eller nettbrett på rommet, noe som skaper en raskere og mer praktisk opplevelse. Hvis du ser etter måter å innfri økende gjesteforventninger, redusere ventetider og holde driften i gang uten problemer, selv under bemanningsmangel, er det viktig å velge riktig plattform for mobilbestilling. I denne veiledningen finner du en grundig undersøkt kortliste over den beste programvaren for mobilbestilling for hoteller, slik at du kan sammenligne funksjoner, integrasjoner og unike styrker for å finne det beste alternativet for hotellet ditt.
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Sammenligningstabell for programvare for mobilbestilling for hoteller
Tabellen nedenfor sammenligner prisdetaljer for mine beste utvalgte løsninger for mobilbestilling for hoteller.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for contactless payment options | Free demo available | Pricing upon request | Website | |
| 2 | Best for personalized guest experiences | Free demo available | Pricing upon request | Website | |
| 3 | Best for PMS system connectivity | Free demo available | Pricing upon request | Website | |
| 4 | Best for guest messaging integration | Free demo available | Pricing upon request | Website | |
| 5 | Best for in-room tablet ordering | Free demo available | Pricing upon request | Website | |
| 6 | Best for customizable menu layouts | 15-day free trial available | From $49/month | Website | |
| 7 | Best for QR code ordering workflows | Free demo available | From $49/month | Website | |
| 8 | Best for automated upselling features | Free demo available | From $1.50/room/month | Website | |
| 9 | Best for self-service kiosk compatibility | Free demo available | Pricing upon request | Website | |
| 10 | Best for digital compendium integration | Free demo available | Pricing upon request | Website |
Anmeldelser av programvare for mobilbestilling for hoteller
Nedenfor finner du mine detaljerte sammendrag av programvare for mobilbestilling for hoteller som kom med på kortlisten. Anmeldelsene mine gir en detaljert oversikt over funksjonene, integrasjonene og de beste bruksområdene for hver plattform, slik at du kan finne den som passer best for deg.
Best for contactless payment options- Free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:4.8/5
Canary Technologies enables mobile guest services and in-room dining. Canary Technologies offers hotels a way to handle contactless payments and digital guest interactions. It’s a strong fit for properties that want to reduce front desk friction and modernize payment collection. If you’re looking to minimize physical touchpoints and speed up check-in or service payments, Canary Technologies is worth considering.
Who Is Canary Technologies Best For?
Canary Technologies suits hotels and resorts that need secure, contactless payment solutions to support digital guest experiences.
Why I Picked Canary Technologies
I picked Canary Technologies because its contactless payment options directly address a growing need for secure, frictionless transactions in hotels. The platform lets guests pay for room service, amenities, or upgrades from their own devices, which reduces the need for physical cards or in-person exchanges. I also like that Canary Technologies supports digital authorization forms and PCI-compliant payment processing, which helps hotels minimize fraud risk and simplify operations. These features make it a strong fit for properties that want to modernize their mobile ordering and payment workflows.
Canary Technologies Key Features
- Digital check-in: Guests can complete check-in procedures from their mobile devices before arrival.
- Guest messaging: Staff can communicate with guests through SMS or web-based chat for service requests and updates.
- Incidental authorization: The platform allows hotels to securely authorize and manage incidental charges during a guest’s stay.
- Customizable digital forms: Hotels can create and deploy branded digital forms for waivers, requests, or feedback collection.
Canary Technologies Integrations
Integrations include Oracle Hospitality, WebRezPro, Mews, Amadeus, Maestro, Cloudbeds, Siteminder, and more.
Pros and Cons
Pros:
- PCI-compliant payment processing for guest security
- Digital check-in supports pre-arrival guest engagement
- Contactless payments reduce front desk congestion
Cons:
- Limited branding options for digital forms
- No built-in menu or F&B ordering module
Learn more about Canary Technologies:
2Best for personalized guest experiencesDuve
- Free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:3.6/5
Duve lets staff build, edit, and publish content to guest apps. Duve helps hotels deliver tailored guest experiences by combining mobile ordering with personalized communication and upselling tools. This platform is a strong fit for properties that want to automate guest messaging, offer in-room service, and customize recommendations based on guest profiles. If you’re looking to boost ancillary revenue while making each guest feel recognized, Duve brings these capabilities together in one solution.
Who Is Duve Best For?
Duve suits hotels and serviced apartments that want to personalize guest interactions and automate tailored upsell offers throughout the guest journey.
Why I Picked Duve
What sets Duve apart for hotel mobile ordering is its focus on creating truly personalized guest experiences. I picked Duve because it lets you tailor in-room dining menus, upsell offers, and service recommendations based on guest profiles, preferences, and stay details. The platform’s automated messaging and guest journey tools help hotels deliver relevant information and offers at just the right moment. This approach makes it easier for hotels to drive ancillary revenue while making each guest feel individually recognized and valued.
Duve Key Features
- Contactless check-in and check-out: Guests can complete arrival and departure processes from their mobile device.
- Digital room directory: Hotels can provide a customizable, interactive guide to services, amenities, and local recommendations.
- Multi-language support: The platform automatically translates menus and communications into the guest’s preferred language.
- Task management for staff: Assign, track, and update service requests and housekeeping tasks in real time.
Duve Integrations
Integrations include CloudBeds, Mews, Opera, Guestline, Apaleo, Stripe, WhatsApp, Assa Abloy, Alice, Airbnb, and more.
Pros and Cons
Pros:
- Supports digital room service menus
- Automated guest messaging throughout the stay
- Personalized upsell offers based on guest profiles
Cons:
- Guest app download sometimes required for full features
- Limited reporting for mobile ordering analytics
Learn more about Duve:
Mews displays restaurant menus with categories, images, and pricing. Mews is a property management system designed for hotels that want strong connectivity between their PMS and other guest-facing tools, including mobile ordering platforms. It appeals to hotel operators who need to centralize operations and automate workflows across multiple systems. If you’re looking to connect mobile ordering with reservations, billing, and guest profiles, Mews offers a unified approach.
Who Is Mews Best For?
Mews is a strong fit for hotels and hospitality groups that prioritize smooth PMS connectivity with mobile ordering and other guest service tools.
Why I Picked Mews
I chose Mews because its PMS system connectivity stands out for hotels that want to link mobile ordering directly with guest profiles, billing, and room management. Mews offers a centralized platform where orders placed through mobile devices can sync with the PMS, making it easier to track guest spending and preferences in real time. I also appreciate that Mews supports automated workflows, so staff can manage orders, housekeeping, and guest requests from a single dashboard. This level of integration is especially valuable for properties aiming to deliver a connected, data-driven guest experience.
Mews Key Features
- Multi-property management: Manage multiple hotel locations and their mobile ordering workflows from a single platform.
- Customizable guest app: Offer guests a branded mobile experience for ordering, check-in, and service requests.
- Real-time reporting: Access up-to-date analytics on orders, revenue, and guest activity.
- Third-party marketplace: Connect with a wide range of hospitality apps and services directly through the Mews Marketplace.
Mews Integrations
Integrations include Booking.com, SiteMinder, Expedia, Tripadvisor, BEONX, 1CHECK, 20Tabs, 24SevenOffice, and more.
Pros and Cons
Pros:
- Customizable guest-facing mobile app interface
- Supports multi-property mobile ordering workflows
- Centralized dashboard for order and room management
Cons:
- Occasional delays in syncing order data
- Mobile ordering setup requires third-party add-ons
Learn more about Mews:
STAY enables guest service requests and real-time feedback via app. If you want to combine mobile ordering with real-time guest messaging, STAY is worth a close look. This platform is designed for hotels that want to centralize guest requests, orders, and communication in one place. It’s especially useful for properties aiming to personalize service and respond quickly to guests' needs throughout the stay.
Who Is STAY Best For?
STAY suits hotel teams that want to unify mobile ordering and guest messaging to deliver faster, more personalized service.
Why I Picked STAY
I picked STAY because its guest messaging integration stands out for hotels that want to connect ordering and communication in one platform. The tool lets guests place orders and chat with staff through the same interface, so requests and updates never get lost. I like that you can automate responses to common questions while still keeping the option for personalized replies. STAY also supports real-time notifications, which help teams respond quickly to guest needs and order changes.
STAY Key Features
- Customizable digital menus: Create and update menus with images, descriptions, and pricing for food, drinks, and services.
- Scheduled ordering: Allow guests to place orders in advance for specific times, such as breakfast or spa appointments.
- Multi-language support: Offer ordering and communication in several languages to accommodate international guests.
- Analytics dashboard: Track order volume, response times, and guest engagement through a centralized reporting interface.
STAY Integrations
Integrations include Oracle Opera Cloud, Mews, Avalon, QuoHotel, Sabre, Book4Time, Stripe, Adyen, Hub OS, Review Pro, and more.
Pros and Cons
Pros:
- Customizable digital menus for hotel services
- Supports multi-language guest communication
- Guest messaging and ordering in one app
Cons:
- Analytics dashboard lacks advanced filtering
- No built-in loyalty or rewards program
Learn more about STAY:
Best for in-room tablet ordering- Free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:3.5/5
Intelity shows menus with images, pricing, and item customization. Intelity offers a mobile ordering platform built around in-room tablets for hotels and resorts. It’s a strong fit for properties that want to digitize room service, guest requests, and amenity bookings directly from the guestroom. If you’re looking to modernize in-room dining and guest engagement, Intelity brings these features together in a single, guest-facing device.
Who Is Intelity Best For?
Intelity suits full-service hotels and resorts that want to offer in-room tablet ordering for dining, amenities, and guest services.
Why I Picked Intelity
I chose Intelity because it’s one of the few platforms designed specifically for in-room tablet ordering in hotels. The system lets guests browse menus, place dining orders, and request amenities directly from a dedicated tablet in their room, which creates a modern, interactive guest experience. I also appreciate that Intelity’s platform supports real-time order tracking and integrates with hotel operations to simplify fulfillment. This focus on in-room technology makes it a strong choice for properties that want to elevate guest service and drive more revenue from room service and amenities.
Intelity Key Features
- Contactless check-in and check-out: Guests can complete arrival and departure processes directly from the in-room tablet.
- Digital compendium: Hotels can provide a customizable digital directory of services, amenities, and local recommendations.
- Push notifications: Send targeted messages and promotions to guests through the tablet interface.
- Multi-language support: The platform allows guests to interact with menus and services in their preferred language.
Intelity Integrations
Integrations include Oracle Hospitality, Amadeus, Mews, StayNTouch, Cloudbeds, RoomRaccoon, Guestline, and Infor.
Pros and Cons
Pros:
- Real-time order tracking for staff and guests
- Customizable digital menus for each property
- In-room tablets support direct guest ordering
Cons:
- Menu updates must be managed per property
- Requires investment in dedicated tablet hardware
Learn more about Intelity:
Best for customizable menu layouts- 15-day free trial available
- From $49/month
Visit WebsiteCustomer Rating:5/5
RestApp lets staff manage menus, allergens, pricing, and live preview. RestApp gives hotels and hospitality venues flexible control over how their digital menus look and function. This platform is a good fit for properties that want to tailor menu layouts to match branding or guest preferences. If you need to highlight specials, upsell items, or organize complex offerings, RestApp helps you design menus that fit your service style.
Who Is RestApp Best For?
RestApp suits hotels and hospitality businesses that want full control over digital menu layouts and visual presentation.
Why I Picked RestApp
I picked RestApp because its menu layout customization stands out for hotels that want to create a branded, guest-friendly ordering experience. The platform lets you design menus with flexible sections, images, and item groupings, so you can highlight specials or organize offerings by meal period or venue. I also like that you can adjust the look and feel to match your property’s branding, which is important for hotels with multiple outlets or unique service concepts. This level of control helps hotels present their food and beverage options in a way that feels intentional and engaging to guests.
RestApp Key Features
- Multi-language support: Guests can view and order from menus in their preferred language.
- QR code ordering: Each table or room can have a unique QR code for direct ordering.
- Inventory tracking: The system updates menu availability in real time as items sell out.
- Order status notifications: Guests receive updates on their order progress directly through the platform.
RestApp Integrations
Integrations include PaymentSense, EVO Payments, Stripe, PayPal, Worldpay, and Authorize.net. An API is also available for custom integrations.
Pros and Cons
Pros:
- Order status notifications sent to guests
- Real-time inventory and menu updates
- Menu layouts can be fully customized
Cons:
- Lacks offline ordering functionality
- Menu setup can be time-consuming for large hotels
Learn more about RestApp:
RoomOrders handles mobile menu ordering, customization, and feedback. RoomOrders gives hotels a way to let guests order food, drinks, or services by scanning QR codes from anywhere on the property. This tool is a strong fit for properties that want to digitize in-room dining, poolside service, or lobby requests without requiring guests to download an app. If you’re looking to simplify ordering workflows and reduce wait times, RoomOrders is designed for you.
Who Is RoomOrders Best For?
RoomOrders suits hotels and resorts that want to enable QR code-based ordering for food, drinks, or guest services across their property.
Why I Picked RoomOrders
I picked RoomOrders because its QR code ordering workflows let hotels offer guests a fast, app-free way to place orders from anywhere on the property. The platform generates unique QR codes for different locations, like guest rooms, poolside loungers, or meeting spaces, so guests can scan and order directly from their mobile devices. I also appreciate that RoomOrders supports digital menus and real-time order tracking, which helps staff manage requests efficiently. This approach is especially useful for properties aiming to modernize service delivery and reduce friction in the guest experience.
RoomOrders Key Features
- Multi-language support: Guests can view menus and place orders in their preferred language.
- POS system integration: Orders sync directly with existing point-of-sale systems for simplified operations.
- Customizable branding: Hotels can tailor the look and feel of digital menus to match their brand.
- Analytics dashboard: Managers can track order volume, popular items, and guest preferences in real time.
RoomOrders Integrations
Native integrations are not currently listed.
Pros and Cons
Pros:
- Custom branding for menus and interface
- No guest app download required
- QR code ordering works property-wide
Cons:
- No built-in loyalty or upsell features
- Menu setup can require manual input
Learn more about RoomOrders:
Best for automated upselling features- Free demo available
- From $1.50/room/month
SABA Hospitality enables hotel guests to browse menus and order meals. If you’re looking for mobile ordering software that prioritizes automated upselling, SABA Hospitality is worth considering. This platform is designed for hotels that want to increase ancillary revenue by surfacing targeted offers and upgrades throughout the guest journey. SABA Hospitality appeals to properties aiming to personalize guest interactions while driving more revenue from in-stay purchases.
Who Is SABA Hospitality Best For?
SABA Hospitality suits hotel operators who want to automate upselling and deliver targeted in-stay offers to guests.
Why I Picked SABA Hospitality
I picked SABA Hospitality because its automated upselling features are purpose-built for hotels that want to maximize in-stay revenue through mobile ordering. The platform uses guest data and behavioral triggers to present personalized offers, upgrades, and add-ons at key moments during the guest journey. I like that SABA Hospitality enables hotels to set up dynamic, rules-based campaigns that automatically surface relevant upsell opportunities without manual intervention. This approach helps hotels capture more ancillary revenue while keeping the guest experience personalized and convenient.
SABA Hospitality Key Features
- Digital compendium: Guests can access property information, menus, and services from their own devices.
- Multi-language support: The platform supports multiple languages to accommodate international guests.
- Contactless ordering: Guests can place orders for food, amenities, or services without direct staff interaction.
- Real-time analytics dashboard: Hotel teams can monitor guest engagement and order trends as they happen.
SABA Hospitality Integrations
Integrations include Oracle Opera, Infrasys, Quore, Optii, Hapi, SuperSaaS, FCS, Knowcross, and more.
Pros and Cons
Pros:
- Real-time analytics for guest engagement tracking
- Digital compendium centralizes guest information access
- Automated upselling prompts increase ancillary revenue
Cons:
- Custom branding options require additional setup
- No built-in payment processing for orders
Learn more about SABA Hospitality:
Best for self-service kiosk compatibility- Free demo available
- Pricing upon request
Jamezz lets users manage menus, categories, pricing, and visibility. Jamezz offers mobile ordering software designed for hotels that want to add self-service kiosks to their guest experience. This platform appeals to properties looking to reduce wait times and give guests more control over ordering food, drinks, or amenities. Jamezz helps hotels modernize service touchpoints while supporting both digital and physical ordering channels.
Who Is Jamezz Best For?
Jamezz is a strong fit for hotels that want to offer guests self-service kiosk ordering alongside mobile and QR code options.
Why I Picked Jamezz
I picked Jamezz because its self-service kiosk compatibility gives hotels a flexible way to modernize guest ordering. Jamezz lets you set up branded kiosks in lobbies, restaurants, or lounges, so guests can place orders without waiting for staff. I appreciate that the same platform supports mobile, QR code, and kiosk ordering, making it easy to offer a consistent experience across channels. This approach helps hotels reduce bottlenecks during busy periods and gives guests more autonomy over their in-stay purchases.
Jamezz Key Features
- Multi-language support: Guests can access menus and place orders in their preferred language.
- Allergy and dietary filters: The platform allows guests to filter menu items based on allergies or dietary preferences.
- Real-time order tracking: Guests and staff can monitor order status from placement to delivery.
- Customizable upsell prompts: Hotels can configure targeted upsell messages within the ordering flow.
Jamezz Integrations
Integrations include Lightspeed, Oracle Hospitality, unTill, Trivec, Vectron, NCR Aloha, Deliverect, Leat, MplusKASSA, and more.
Pros and Cons
Pros:
- Upsell prompts drive ancillary revenue
- Allergy filters improve guest safety
- Self-service kiosks support high guest volumes
Cons:
- Menu management less advanced than F&B platforms
- No built-in payment processing for kiosks
Learn more about Jamezz:
Best for digital compendium integration- Free demo available
- Pricing upon request
Crave Interactive enables flexible digital menus with real-time updates. Crave Interactive offers a digital compendium platform that combines in-room tablets with mobile ordering for hotels. It’s a strong fit for properties that want to centralize guest information, dining, and service requests in one digital hub. Hotels looking to replace paper directories and simplify guest communication often turn to Crave for its integrated approach.
Who Is Crave Interactive Best For?
Crave Interactive suits hotels and resorts that want to digitize their guest compendium and integrate mobile ordering with in-room tablets.
Why I Picked Crave Interactive
I picked Crave Interactive because its digital compendium integration stands out for hotels that want to modernize guest information and service delivery. The platform lets you combine digital directories, dining menus, and mobile ordering into a single in-room tablet or guest device, which reduces paper clutter and keeps information up to date. I like that guests can access everything from room service to spa bookings and local recommendations in one place. This approach helps hotels create a unified digital guest experience while making it easier to manage content and services centrally.
Crave Interactive Key Features
- Contactless check-in and check-out: Guests can complete arrival and departure processes directly from the in-room tablet.
- Push notifications: Hotels can send targeted messages and promotions to guests during their stay.
- Multi-language support: The platform allows guests to interact with menus and services in their preferred language.
- Room control integration: Guests can adjust lighting, temperature, and entertainment systems through the same device.
Crave Interactive Integrations
Integrations include Oracle Hospitality, Mews, Protel, StayNTouch, Cloudbeds, RoomRaccoon, Guestline, and more.
Pros and Cons
Pros:
- Push notifications for real-time guest updates
- Supports contactless check-in and check-out
- Digital compendium centralizes guest information access
Cons:
- Integrations with PMS and POS require setup
- Limited analytics for guest ordering trends
Learn more about Crave Interactive:
Annen programvare for mobilbestilling for hoteller
Her er noen flere alternativer for programvare for mobilbestilling for hoteller som ikke kom med på kortlisten min, men som fortsatt er verdt å se nærmere på:
How I Evaluate Mobile Ordering Software for Hotels
I split my evaluation into baseline functionality every tool must cover—like QR ordering, folio posting, and POS/PMS integration—and the differentiators that actually separate vendors.
Core Functionality (Table Stakes for This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. I then calculate the tool's total score into a percentage, using 65% as a benchmark to help assess its overall fit for the list.
- Mobile guest ordering: I check whether guests can browse and order from their own device via QR code or web app without downloading anything.
- Digital menu management: The tool should let hotel staff update items, modifiers, images, pricing, and availability windows without vendor support.
- POS/PMS integration: I look for certified connections to systems like Opera, Mews, Simphony, or Toast that sync orders and post charges to guest folios.
- Order routing & fulfillment: Orders need to route automatically to the right kitchen or bar, with status tracking guests and staff can both follow.
- Integrated payment processing: I evaluate whether the platform supports both credit card payments and room charge posting within the same checkout flow.
- Multi-outlet support: Hotels with a restaurant, pool bar, and room service all need separate menus and routing under one system, so I check for that.
Once I have a list of tools that meet the criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
AI-powered upselling is the feature I weigh most heavily. I check whether the platform suggests relevant add-ons—like a wine pairing with a steak entrée or a premium dessert at checkout—based on what's already in the cart, not just a static "you might also like" list. Scheduled ordering is another separator. A "deliver later" option for breakfast pre-orders gives the kitchen advance visibility, which smooths morning rushes and cuts wait times. I also look at allergen and dietary filtering, since guests with restrictions expect to self-filter menus by allergen or preference without calling the front desk.
Beyond Features
I check whether integrations with systems like Opera, Simphony, or Mews are certified and bidirectional—shallow connectors that only push orders one way create manual reconciliation work at the front desk. Time-to-value matters too. Some platforms let you go live without any POS integration at all, which is ideal for a quick pilot at a boutique property before committing to deeper technical work. I also evaluate multilingual support beyond basic translation, since a resort serving international guests needs menus and checkout flows that read naturally in each language.
Slik velger du programvare for mobilbestilling for hoteller
Det er lett å gå seg vill i lange funksjonslister og komplekse prismodeller. For å holde fokus mens du arbeider deg gjennom den unike prosessen med å velge programvare, kan du bruke denne sjekklisten over faktorer du bør ha i tankene:
| Faktor | Hva du bør vurdere |
| Skalerbarhet | Vil programvaren håndtere dagens og fremtidige antall rom, serveringssteder og gjestevolum uten større oppgraderinger? |
| Integrasjoner | Har den innebygd integrasjon med PMS, POS, betalingsløsninger og verktøy for gjestekommunikasjon? |
| Tilpasningsmuligheter | Kan du tilpasse menyer, profilering og arbeidsflyter slik at de samsvarer med hotellets unike servicestandarder? |
| Brukervennlighet | Vil både gjester og ansatte oppleve grensesnittet som intuitivt, eller vil det kreve løpende opplæring? |
| Implementering og introduksjon | Hvor lang tid vil det ta å ta løsningen i bruk, og hvilke ressurser eller hvilken støtte trenger du for en problemfri lansering? |
| Kostnad | Er alle kostnader tydelige, inkludert maskinvare, lisenser og støtte, og passer prisene budsjettet ditt? |
| Sikkerhetstiltak | Oppfyller leverandøren standarder for personvern for data i hotell- og serveringsbransjen og tilbyr sikker betalingsbehandling? |
| Tilgjengelighet på støtte | Er hjelp tilgjengelig i de travleste periodene, og tilbyr leverandøren støtte på ditt lokale språk? |
Hva er programvare for mobilbestilling for hoteller?
Mobilbestillingsprogramvare for hoteller er et digitalt bestillingssystem som lar gjester bla gjennom menyer, sende forespørsler og bestille tjenester fra egne enheter eller nettbrett på rommet. Disse plattformene støtter nettbestillinger og videresender forespørsler direkte til riktig avdeling, slik at hoteller kan optimalisere driften og forbedre tjenesteeffektiviteten. Disse systemene brukes ofte av hotellansatte og støtter bestillinger av mat og drikke, romservice og andre gjesteforespørsler. Funksjoner som hentemuligheter, integrert tilkobling til restaurantens POS-system og tilpassbare bestillingsfunksjoner bidrar til bedre nøyaktighet og brukervennlighet. Mange hoteller bruker dem også til å øke inntektene, forbedre lønnsomheten og markedsføre tjenester gjennom kanaler som sosiale medier.
Funksjoner
Når du velger mobilbestillingsprogramvare for hoteller, bør du se etter følgende viktige funksjoner:
- Digital menyvisning: Lar gjestene se oppdaterte alternativer for mat, drikke og fasiliteter på egne enheter eller nettbrett på rommet, noe som reduserer behovet for trykt materiell.
- Videresending av bestillinger: Sender automatisk gjestenes bestillinger til riktig avdeling eller utsalgssted, for eksempel kjøkkenet, baren eller renholdet, for å fremskynde behandlingen og redusere feil.
- Integrert betalingsbehandling: Lar gjestene betale for bestillinger direkte gjennom plattformen med kredittkort, mobilbetaling eller belastning på rommet, og støtter sikre og praktiske transaksjoner.
- Tilpassbar merkevareprofilering: Gjør det mulig for hoteller å tilpasse utseendet og brukeropplevelsen i bestillingsgrensesnittet slik at det samsvarer med merkevareidentiteten, inkludert logoer, farger og menyoppsett.
- Støtte for flere språk: Tilbyr oversettelser av menyer og grensesnitt for å imøtekomme internasjonale gjester og forbedre tilgjengeligheten.
- Bestillingssporing i sanntid: Lar gjestene se statusen på bestillingene sine, fra bekreftelse til levering, noe som bidrar til å styre forventningene og redusere oppfølgingssamtaler.
- Verktøy for mersalg og kryssalg: Foreslår relevante tillegg eller oppgraderinger under bestillingsprosessen, noe som øker den gjennomsnittlige bestillingsverdien.
- Innsamling av gjestetilbakemeldinger: Tilbyr innebygde spørreundersøkelser eller vurderingsverktøy slik at gjestene kan dele tilbakemeldinger om opplevelsen umiddelbart etter at de har mottatt tjenesten.
- Integrasjon med hotellsystemer: Kobler seg til systemer for eiendomsadministrasjon, salg på stedet og gjestemeldinger for å sikre smidig drift og korrekt fakturering.
- Kontaktfrie tjenestealternativer: Støtter bestilling via QR-kode og digitale kvitteringer, noe som minimerer fysisk kontakt og imøtekommer moderne gjestepreferanser.
Fordeler
Implementering av mobilbestillingsprogramvare for hoteller gir flere fordeler for teamet og virksomheten din. Her er noen av fordelene du kan se frem til:
- Raskere tjenestelevering: Bestillinger videresendes umiddelbart til riktig avdeling, noe som reduserer ventetiden og forbedrer gjestetilfredsheten.
- Færre manuelle feil: Digitale menyer og automatisert bestillingsbehandling minimerer feil som kan oppstå ved håndskrevne eller muntlige bestillinger.
- Kontaktfri gjesteopplevelse: Gjestene kan bla gjennom, bestille og betale fra egne enheter eller nettbrett på rommet, noe som støtter moderne forventninger til hygiene og brukervennlighet.
- Flere inntektsmuligheter: Verktøy for mersalg og kryssalg foreslår relevante tillegg til gjestene, noe som bidrar til å øke den gjennomsnittlige bestillingsverdien.
- Forenklet drift: Integrasjon med PMS- og POS-systemer sikrer korrekt fakturering og effektiv koordinering mellom teamene.
- Bedre innsamling av gjestetilbakemeldinger: Innebygde spørreundersøkelsesverktøy gjør det enkelt å samle inn tilbakemeldinger i sanntid og løse problemer raskt.
- Mer konsekvent merkevareprofilering: Tilpassbare grensesnitt gjør det mulig å opprettholde hotellets merkevare på alle kontaktpunkter for gjestene.
Kostnader og priser
Ved valg av mobilbestillingsprogramvare for hoteller er det viktig å forstå de ulike prismodellene og abonnementene som er tilgjengelige. Kostnadene varierer basert på funksjoner, teamstørrelse, tillegg og mer. Tabellen nedenfor oppsummerer vanlige abonnementer, gjennomsnittsprisene deres og typiske funksjoner som er inkludert i løsninger for mobilbestillingsprogramvare for hoteller:
Sammenligningstabell for abonnementer for mobilbestillingsprogramvare for hoteller
| Plantype | Gjennomsnittspris | Vanlige funksjoner |
|---|---|---|
| PlantypeGratisplan | Gjennomsnittspris$0 | Vanlige funksjonerGrunnleggende digital menyvisning, begrenset ordrevolum og standard brukerstøtte. |
| PlantypePersonlig plan | Gjennomsnittspris$20-$50/måned | Vanlige funksjonerDigital meny, ordreruting, integrert betalingsbehandling og grunnleggende tilpasningsmuligheter. |
| PlantypeBedriftsplan | Gjennomsnittspris$100-$300/måned | Vanlige funksjonerStøtte for flere utsalgssteder, PMS- og POS-integrasjoner, verktøy for mersalg og merkevaretilpassede gjestegrensesnitt. |
| PlantypeEnterprise-plan | Gjennomsnittspris$500-$2,000/måned | Vanlige funksjonerAvanserte integrasjoner, tilpassede arbeidsflyter, dedikert kontoadministrasjon og prioritert brukerstøtte. |
Programvare for mobilbestilling for hoteller – vanlige spørsmål
Her er noen svar på vanlige spørsmål om programvare for mobilbestilling for hoteller:
Kan programvare for mobilbestilling integreres med hotellets eksisterende systemer?
Ja, det meste av programvaren for mobilbestilling for hoteller kan integreres med eiendomsstyringssystemer, kassasystemer og betalingsportaler. Dette bidrar til nøyaktig fakturering, smidig videresending av bestillinger og en enhetlig gjesteopplevelse på hele hotellet.
Hvor lang tid tar det å implementere programvare for mobilbestilling på et hotell?
Implementeringstiden varierer, men mange løsninger kan settes opp på noen dager til et par uker. Faktorer som påvirker tiden, er hvor kompleks menyen er, antallet serveringssteder og integrasjonsbehovene. Noen leverandører tilbyr spesialister på innføring som kan bidra til å fremskynde prosessen.
Er programvare for mobilbestilling sikker for betalinger fra gjester?
Ja, anerkjent programvare for mobilbestilling bruker sikre betalingsportaler og kryptering for å beskytte gjestenes betalingsdata. Bekreft alltid at leverandøren overholder PCI DSS og andre relevante personvernstandarder for hotell- og reiselivsbransjen før du velger en løsning.
| Faktor | Dette bør du vurdere |
| Skalerbarhet | Vil programvaren håndtere det nåværende og fremtidige antallet rom, serveringssteder og gjester uten større oppgraderinger? |
| Integrasjoner | Kan den kobles direkte til PMS, POS, betalingsportaler og verktøy for gjestekommunikasjon? |
| Tilpasningsmuligheter | Kan du tilpasse menyer, profilering og arbeidsflyter slik at de samsvarer med hotellets unike servicestandarder? |
| Brukervennlighet | Vil både gjester og ansatte oppleve grensesnittet som intuitivt, eller vil det kreve løpende opplæring? |
| Implementering og innføring | Hvor lang tid vil det ta å ta løsningen i bruk, og hvilke ressurser eller hvilken støtte trenger du for en smidig lansering? |
| Kostnad | Er alle kostnader tydelige, inkludert maskinvare, lisenser og støtte, og passer prisene budsjettet ditt? |
| Sikkerhetstiltak | Oppfyller leverandøren personvernstandardene for hotell- og reiselivsbransjen og tilbyr sikker betalingsbehandling? |
| Tilgjengelighet av kundestøtte | Er hjelp tilgjengelig i de travleste periodene, og tilbyr leverandøren støtte på ditt lokale språk? |
Kan gjestene bruke sine egne enheter til å legge inn bestillinger?
Ja, de fleste plattformer er utviklet slik at gjestene kan bruke smarttelefonene eller nettbrettene sine ved å skanne en QR-kode eller åpne en nettlenke. Noen hoteller tilbyr også nettbrett på rommet for ekstra bekvemmelighet.
Hvilken type støtte er tilgjengelig hvis jeg får problemer med programvaren?
Støttealternativene varierer fra leverandør til leverandør, men mange tilbyr døgnåpen direktechat, telefonstøtte og tilgang til et hjelpesenter. Noen abonnementer inkluderer en egen kundeansvarlig eller spesialist på innføring for mer personlig hjelp.