12 Best Hotel Software
After thorough evaluation, I've handpicked 12 exceptional hotel software tools, specifically tailored to conquer your industry challenges. Dive in!
- ResNexus - Best for seamless online booking and comprehensive business management
- SiteMinder - Best for broadening your market reach through smart distribution
- WebRezPro - Best for versatility in managing a range of property types
- Think Reservations - Best for efficiency through integrated tools for property management
- Little Hotelier - Best for small hotels requiring powerful reservation capabilities
- Seven Rooms - Best for enhancing guest experience via personalized service
- Verkada - Best for robust security and surveillance solutions
- ResortCleaning - Best for managing cleaning operations in detail
- Roomkey PMS - Best for all-in-one cloud-based property management
- InnRoad - Best for independent hotel owners seeking robust operational management
- Duetto - Best for revenue management through predictive analytics
- Cloudbeds - Best for comprehensive operations, distribution, and guest management
You're here because you need a powerful tool to streamline your hotel operations. As a seasoned hotelier, I've seen it all, wrestled with it all, and emerged victorious thanks to the right technology. I've personally evaluated countless software tools, looking for those that really make a difference. And that's how I've curated this list.
Each of these tools goes beyond simple functionality. They address common pain points such as inefficient operations, elusive guest satisfaction, and overwhelming management tasks. They offer benefits such as simplified processes, personalized guest experiences, and data-driven decision-making. So, let's get into it.
What Is a Hotel Software?
Hotel software is a type of technology solution specifically designed to automate, streamline, and enhance operations within the hospitality industry. Users typically include hotel managers, staff, and even owners who rely on these software tools for a plethora of functions. These hotel management solutions could be of good use to all types of properties such as hotel chains, Airbnb, motels, hostels, and more.
These can range from managing room reservations, facilitating online bookings, reputation management, inventory management, managing online booking engines, modules, invoicing, hotel reservations day-to-day operations dashboard, Software as a Service (SaaS) integration, rate management, payment processing, upselling, and overseeing housekeeping tasks, to handling billing and point-of-sale operations.
Moreover, some advanced hotel software solutions also assist in revenue management, guest relations, and data analysis to provide a comprehensive platform that covers all aspects of hotel management.
12 Best Hotel Software Overviews
1. ResNexus - Best for seamless online booking and comprehensive business management
ResNexus offers an impressive solution for hotel owners looking to optimize their online booking process and overall business management. As a comprehensive software, it delivers a set of features that match precisely with its USP of providing a seamless booking experience and efficient business management.
Why I Picked ResNexus:
In the process of curating this list, I was drawn to ResNexus for its all-around capabilities. The platform not only simplifies the booking process but also provides the tools needed for effective business management, making it ideal for those seeking a comprehensive solution. I've determined ResNexus to be the best for seamless online booking due to its user-friendly interface and simplified booking steps that increase conversion rates.
Standout Features & Integrations:
ResNexus stands out with its robust hotel property management system (PMS) that simplifies reservation management and allows for quick check-ins/check-outs. Also, it has a powerful channel manager to distribute your inventory across multiple online platforms. Its CRM system aids in building a personalized guest experience.
ResNexus integrates seamlessly with major online travel agents (OTAs), Global Distribution System (GDS), and social media platforms to extend your property's reach. It also connects with payment gateways for secure and quick transactions.
Pricing:
Pricing for ResNexus starts at $60/user/month. Keep in mind, this includes a one-time setup fee, with details available upon request.
Pros:
- User-friendly interface enhances customer booking experience.
- Comprehensive suite of tools for all-around business management.
- Extensive integration capabilities to expand your market reach.
Cons:
- Initial setup might require a bit of a learning curve.
- Premium features come at an additional cost.
- Limited customization options compared to some other platforms.
2. SiteMinder - Best for broadening market reach through smart distribution
Introducing SiteMinder, a tool that combines property management with broad distribution capabilities. This platform helps hoteliers increase their visibility across multiple online channels, which aligns perfectly with its best-for statement of broadening your market reach.
Why I Picked SiteMinder:
When I was assessing which tools to include in this list, SiteMinder caught my attention because of its effective and smart distribution system. I selected SiteMinder because it offers an expansive network of distribution channels, setting it apart from others. In my judgment, SiteMinder is best for those who aim to broaden their market reach as it effortlessly connects hotels to a vast range of online booking channels globally.
Standout Features & Integrations:
SiteMinder offers a robust Channel Manager that helps to maximize reach and revenue across OTAs and direct booking channels. Its Hotel Property Management System (PMS) integration allows for seamless reservation and revenue management. Additionally, it features a Booking Button that facilitates direct bookings from your hotel's website.
SiteMinder integrates with various third-party apps, including revenue management systems, hotel apps, and GDS/IDS channels. These integrations enable hotels to optimize their operations and extend their reach further.
Pricing:
Pricing for SiteMinder starts from $40/user/month.
Pros:
- Comprehensive distribution system to increase online visibility.
- Smooth integration with multiple third-party apps.
- Facilitates direct bookings from your hotel's website.
Cons:
- Some essential features come at an additional cost.
- The user interface could be more intuitive.
- Customer support response time could be improved.
3. WebRezPro - Best for versatility in managing a range of property types
Meet WebRezPro, a comprehensive property management system that is well-equipped to handle a wide variety of property types. It's the flexibility of this tool that perfectly resonates with its USP, making it the go-to option for versatile property management.
Why I Picked WebRezPro:
I found WebRezPro to be an intriguing addition to this list, thanks to its adaptability to different property types. I chose WebRezPro specifically because it is designed to fit the needs of B&Bs, lodges, inns, and even campgrounds alongside traditional hotels. This versatility, in my opinion, clearly establishes it as the best software for managing a wide variety of property types.
Standout Features & Integrations:
WebRezPro stands out with its robust property management features, including automated reservation processes, integrated accounting, and detailed reporting. Also, it provides a smartphone hotel PMS for managing your property on-the-go.
WebRezPro offers integrations with a wide variety of third-party systems. These include OTAs, POS systems, electronic locking systems, and payment gateways. Its API also allows for custom integrations, further enhancing its versatility.
Pricing:
WebRezPro pricing starts from $5/user/month, providing an affordable solution for versatile property management.
Pros:
- Versatile tool, suitable for a variety of property types.
- Rich features for comprehensive property management.
- Extensive integrations, enhancing software adaptability.
Cons:
- The user interface can be more modern and intuitive.
- May take time to fully utilize the range of features.
- Custom integrations may require technical know-how.
4. Think Reservations - Best for efficiency through integrated tools for property management
Introducing Think Reservations, a hotel software that bundles various tools for all-around property management. Its emphasis on integration drives efficiency, which aligns with its 'best for' claim.
Why I Picked Think Reservations:
I picked Think Reservations primarily for the efficiency it provides through its fully integrated system. Its unique ability to unify various tools under one umbrella for smooth property management grabbed my attention. In my judgment, it truly stands out in driving efficiency through integrated property management tools.
Standout Features & Integrations:
Think Reservations shines with features such as detailed reporting, online booking, and a point-of-sale system. These features collectively enhance the management efficiency of your property.
What's more, Think Reservations supports integrations with several OTAs and credit card processors. Its connectivity with global distribution systems further expands your property's visibility, leading to increased bookings.
Pricing:
Starting at $40/user/month, Think Reservations offers an integrated property management solution that helps streamline operations.
Pros:
- Comprehensive suite of integrated property management tools.
- Great connectivity with major OTAs and GDSs.
- Robust reporting and analytics.
Cons:
- The interface might seem overwhelming for new users.
- Advanced features might have a steep learning curve.
- Pricing may be on the higher side for smaller properties.
5. Little Hotelier - Best for small hotels requiring powerful reservation capabilities
Meet Little Hotelier, a tool designed with small hotels in mind, providing powerful reservation capabilities. Its focus on enhancing booking operations for small hotels is the cornerstone for its 'best for' status.
Why I Picked Little Hotelier:
I chose Little Hotelier because it specifically caters to small hotels, unlike many other systems which aim to cater to all. Its robust reservation system, coupled with the fact that it provides the powerful capabilities usually reserved for larger operations, makes it a unique standout. It's certainly best for small hotels requiring strong reservation management.
Standout Features & Integrations:
Little Hotelier offers impressive features such as a robust reservation system, front desk and back-office system, and a booking engine. The front desk system streamlines operations while the booking engine facilitates direct bookings on your website.
It integrates well with various third-party applications including OTAs, accounting software, and customer relationship management tools. This interoperability expands the tool’s capabilities even further.
Pricing:
Little Hotelier starts from $98/user/month, offering a specialized reservation solution for small hotels.
Pros:
- Designed specifically for small hotels.
- Robust reservation capabilities.
- Good range of integrations.
Cons:
- Higher price point may be a barrier for very small operations.
- User interface could be more intuitive.
- Some users might require additional training to fully utilize the system.
6. Seven Rooms - Best for enhancing guest experience via personalized service
Seven Rooms is a hospitality platform that facilitates personalized guest interactions and experience enhancement. It's focused on providing establishments with the tools they need to tailor their services to the unique needs of each guest.
Why I Picked Seven Rooms:
I picked Seven Rooms for this list because of its commitment to personalizing guest experiences. In my judgment, its strength lies in its capacity to capture and use data to tailor services to the individual needs of each guest. This capacity for personalization makes it stand out and confirms it as the best option for businesses looking to enhance their guest experience.
Standout Features & Integrations:
Seven Rooms provides powerful features like direct reservations, a waitlist manager, and comprehensive guest profiling. These features allow establishments to manage their operations effectively while keeping the focus on personalizing guest experiences.
The platform integrates with numerous other software including POS systems, payment processors, and marketing tools, allowing it to fit seamlessly into your existing tech stack.
Pricing:
Seven Rooms pricing starts from $200/user/month.
Pros:
- Powerful guest profiling for personalized service.
- Wide range of integrations.
- Direct reservation and waitlist management features.
Cons:
- Higher price point might not be accessible for smaller operations.
- The platform may require training to fully utilize.
- Some users report occasional bugs in the system.
7. Verkada - Best for robust security and surveillance solutions
Verkada is a cloud-based security system providing high-resolution surveillance cameras with advanced features such as facial recognition and automatic number plate recognition. It aims to help businesses implement robust and reliable surveillance solutions, securing their premises and enhancing the safety of their customers and employees.
Why I Picked Verkada:
In my comparison of security systems, Verkada stood out due to its high-resolution cameras, and advanced, AI-powered features. It's a tool I chose because of its ability to provide robust security solutions, which I believe is essential for any business. Therefore, I've determined it as the best solution for businesses seeking robust security and surveillance systems.
Standout Features & Integrations:
Verkada's advanced surveillance capabilities are its most noteworthy feature. Its cameras provide high-resolution footage, with capabilities for facial recognition and automatic number plate recognition, which are powered by advanced AI technology.
Verkada offers integrations with various access control systems, incident management platforms, and other security-related software, enabling businesses to have a comprehensive and integrated security system.
Pricing:
Pricing for Verkada starts at $599/camera. Each camera includes a Verkada software license for easy management and access to Verkada’s cloud-based platform.
Pros:
- High-resolution cameras for clear surveillance footage.
- Advanced features such as facial recognition and number plate recognition.
- Integrates with various security-related software.
Cons:
- The upfront cost can be high.
- Some features may be subject to additional charges.
- Some customers have noted occasional lags in live-streaming video footage.
8. ResortCleaning - Best for managing cleaning operations in detail
ResortCleaning is a cleaning operations management tool, designed specifically for property management companies. It provides tools to handle scheduling, quality control, and worker management, with a focus on enhancing the efficiency and detail of cleaning processes.
Why I Picked ResortCleaning:
The reason I selected ResortCleaning comes from its specific focus on the hospitality sector. Its distinctive feature of giving detailed attention to cleaning operations management makes it stand out. I determined this tool to be the best choice for organizations that need a comprehensive solution for managing their cleaning operations in detail.
Standout Features & Integrations:
ResortCleaning provides detailed scheduling capabilities and comprehensive reporting, allowing managers to monitor cleaning tasks' progress. Its quality control features ensure that the cleaning tasks meet the required standards, enhancing customer satisfaction.
As for integrations, ResortCleaning connects with popular property management software and payment processors, thereby streamlining the operations further and ensuring seamless data flow across systems.
Pricing:
The pricing for ResortCleaning starts at $60/month (billed annually). This plan includes access to the core features of the software, including scheduling and quality control.
Pros:
- Detailed cleaning operation management.
- Quality control features.
- Integrates with other property management tools.
Cons:
- Annual billing could be less flexible for some users.
- Smaller operations might find the cost relatively high.
- Lacks some advanced features found in broader property management tools.
9. Roomkey PMS - Best for all-in-one cloud-based property management
Roomkey PMS is a cloud-based property management system that caters to the comprehensive needs of property managers. It offers a range of features from reservation management and room allocation to customer relationship management. This system is particularly beneficial for those seeking an all-in-one, cloud-based property management solution.
Why I Picked Roomkey PMS:
I chose Roomkey PMS due to its robust suite of functionalities, combined within a cloud-based system. It stood out to me due to the extensive integration it offers, allowing for streamlined operations. I believe Roomkey PMS to be the best choice for businesses wanting an all-in-one property management solution that is accessible and manageable through the cloud.
Standout Features & Integrations:
Roomkey PMS provides a wide array of features including real-time reporting, a fully integrated booking engine, and guest relationship management. These features, alongside others, create an ecosystem where all property management tasks can be managed effectively and efficiently.
In terms of integrations, Roomkey PMS provides seamless connectivity with numerous popular distribution systems and customer relationship platforms. This enables comprehensive data sharing and coordination between different aspects of a property business.
Pricing:
Pricing for Roomkey PMS starts at $100/user/month, making it accessible to various sizes of property management businesses. This is the starting price for the base plan, with access to all core functionalities of the software.
Pros:
- Comprehensive, all-in-one solution for property management.
- Cloud-based system for easy access and coordination.
- Integration capabilities with numerous other platforms.
Cons:
- Pricing may be steep for smaller operations.
- May have more features than some businesses require.
- Learning curve may be steep due to the variety of features.
10. InnRoad - Best for independent hotel owners seeking robust operational management
InnRoad is a property management system designed specifically for the needs of independent hotel owners. It offers a comprehensive suite of features that covers reservations, administration, property management, and reporting. The tool is particularly adept at supporting the unique needs of independent hotels, providing robust operational management.
Why I Picked InnRoad:
I picked InnRoad for its comprehensive functionality tailored specifically for independent hotels. The software stood out for its intuitive interface and range of integrations, making it easier for hotel owners to manage their operations. I believe InnRoad is best for independent hotel owners who need a robust tool for operational management.
Standout features & integrations:
InnRoad’s suite of features includes a fully integrated property management system, a cloud-based global distribution system, and a robust booking engine. This allows hotel owners to manage reservations, housekeeping, and front desk operations from a single platform.
The tool integrates smoothly with numerous third-party platforms, such as online travel agencies and payment gateways, facilitating seamless operations and data management.
Pricing:
InnRoad’s pricing starts from $200/user/month. This provides access to all the core features of the system.
Pros:
- Custom-designed for the needs of independent hotels.
- Comprehensive range of features for full operational management.
- Smooth integration with third-party platforms.
Cons:
- The cost might be prohibitive for small hotels.
- The system might be more complex than necessary for small operations.
- Requires time and training to fully utilize all the features.
11. Duetto - Best for revenue management through predictive analytics
Duetto is a revenue management platform focused on helping hospitality businesses maximize their financial performance. Using advanced predictive analytics, it helps businesses optimize pricing and distribution. Given its focus on revenue enhancement through intelligent predictions, Duetto stands out as an excellent tool for revenue management.
Why I Picked Duetto:
I chose Duetto for its exceptional use of predictive analytics. It distinguishes itself from other tools by providing dynamic pricing and forecasting models that allow businesses to adjust strategies based on demand projections. In my view, Duetto is best for those looking to enhance their revenue management through intelligent data-driven decisions.
Standout Features & Integrations:
Key features of Duetto include predictive analytics, real-time property performance tracking, and an intelligent pricing system that adjusts rates based on demand. These capabilities are designed to help businesses maximize revenue and increase efficiency.
Duetto provides integrations with numerous hotel management systems, central reservation systems, and customer relationship management software, allowing businesses to connect their operations for more streamlined management.
Pricing:
Duetto's pricing begins from $300/user/month, allowing access to its core predictive analytics features.
Pros:
- Advanced predictive analytics for dynamic pricing.
- Integration with a variety of other operational tools.
- Real-time performance tracking.
Cons:
- Can be complex to understand for those not familiar with data analytics.
- Pricing could be prohibitive for small businesses.
- The platform may offer more features than necessary for smaller operations.
12. Cloudbeds - Best for comprehensive operations, distribution, and guest management
Cloudbeds offers a broad suite of solutions to facilitate hotel operations, distribution, and guest management. With a range of functionalities from a booking engine, and channel management to front desk operations, Cloudbeds offers an extensive all-in-one platform that is particularly valuable for businesses looking for a comprehensive management tool.
Why I Picked Cloudbeds:
I selected Cloudbeds for its wide-ranging capabilities that cover almost every aspect of hotel operations. This platform stands out for its comprehensive approach to management, offering a solution that can handle operations, distribution, and guest relations all in one place. In my opinion, Cloudbeds is a top pick for those seeking a holistic solution for complex operational needs.
Standout Features & Integrations:
Cloudbeds' features include an integrated reservation system, a comprehensive booking engine, and efficient channel management tools. It also offers a property management system and a dedicated tool for handling guest communications and relationships.
As for integrations, Cloudbeds connects with a wide range of third-party platforms, including various online travel agencies, revenue management tools, operational systems, and guest experience platforms, thus enabling a more streamlined operational workflow.
Pricing:
Pricing for Cloudbeds starts from $200/user/month and varies depending on the features included in the plan.
Pros:
- Comprehensive suite of management tools.
- Integration with a wide range of third-party platforms.
- A unified system for managing operations, distribution, and guest relations.
Cons:
- Might be over-comprehensive for small businesses with simpler needs.
- Pricing could be prohibitive for smaller businesses.
- Potential learning curve due to the broad range of functionalities.
Other Hotel Software
Below is a list of additional hotel software that we shortlisted, but did not make it to the top 12. Definitely worth checking them out.
- HotelLogix - Best for scalability and growth in hotel businesses
- Operto - Best for integrating smart technology into property management
- Smart Hotel Software - Best for comprehensive front office and POS features
- EasyPMS - Best for simple and straightforward property management needs
- HotelKey - Best for mobile management of hotel operations
- Maestro PMS - Best for extensive customization and flexible solutions
- RoomRaccoon - Best for boutique hotels seeking automated reservation management
- InnQuest - Best for streamlining guest booking experience
- HotelConnect - Best for improving connectivity and coordination in hotel operations
- eZee Absolute - Best for all-round cloud-based hotel management
- Sirvoy - Best for small to medium-sized hotels seeking an ease-of-use solution
- Protel Hotel Software - Best for individualized guest experience management
- Connecteam - Best for enhancing communication and scheduling in hospitality
- RMS Cloud - Best for maximizing revenue through occupancy optimization
- Skyware Hospitality Solutions - Best for providing end-to-end hospitality management
- IQware - Best for multi-property management with a centralized system
- Hostaway - Best for vacation rental managers seeking channel management
- Clock PMS - Best for customer-centric operations and guest engagement
- Roomsy - Best for managing independent hotels and B&Bs
Selection Criteria for Hotel Software
Choosing the right hotel software involves consideration of several important criteria. I have personally tried and researched numerous tools to compile this list, focusing on factors such as core functionality, key features, and usability.
Core Functionality
Hotel management software should enable:
- Management of room reservations and inventory
- Generation of comprehensive reports and insights
- Synchronization of availability across various distribution channels
- Automation of manual tasks like billing and guest communication
Key Features
These are some of the key features that stood out during my evaluation:
- Channel Management: Ability to manage all booking channels from one place. This includes OTAs, direct bookings, and even social media.
- Guest Experience Management: Tools for understanding and improving the guest experience, like guest messaging, personalization, and feedback management.
- Revenue Management: Features to help optimize pricing and maximize revenue, such as dynamic pricing tools and demand forecasting.
- Integration Capabilities: The software should easily integrate with other systems like POS, CRM, or payment gateways.
- Mobile Capabilities: Availability of a mobile app or mobile-friendly interface for managing operations on the go.
Usability
Usability factors particularly relevant to hotel software include:
- Intuitive Dashboard: The software should feature a clean, easy-to-navigate dashboard that provides a quick overview of important metrics and tasks.
- Ease of Onboarding: A good hotel software solution should have comprehensive resources like tutorials, guides, and a helpful customer support team to facilitate a smooth onboarding process.
- Role-Based Access: The software should allow the creation of different user roles with custom access to the system.
- Quick Loading Time: In the fast-paced hospitality industry, software should be fast and responsive to prevent operational delays.
People Also Ask
What are the benefits of using hotel management software?
Using hotel management software can provide a multitude of benefits:
- Efficiency: It streamlines operations, automates routine tasks and reduces manual errors, leading to greater efficiency in managing a hotel's various operations.
- Better Customer Experience: It enables personalized services, seamless communication with guests, and quick responses to their needs, enhancing overall customer satisfaction.
- Revenue Optimization: It includes features for revenue management like yield management, rate comparison, and forecasting, which help in optimizing pricing and maximizing revenue.
- Unified Management: It offers a central platform for managing bookings from various channels like TripAdvisor and Expedia, maintaining inventory, commission-free, managing staff, and controlling other aspects of hotel operations.
- Data-Driven Decisions: It provides insightful reports and analytics that can guide strategic decisions about room pricing, marketing efforts, and resource allocation.
How much do these tools typically cost, and what are the pricing models?
The pricing for hotel management software varies widely based on factors like the scale of operations, the number of users, and the features included. Many providers use a per-room or per-user pricing model and may offer tiered pricing plans that provide more advanced features at higher tiers. Prices can range from as low as $50 per month for basic plans for small hotels to several hundred or even thousands per month for large hotels requiring comprehensive solutions.
Which are the cheapest and most expensive software options?
Among the options listed, Roomsy and Sirvoy tend to be on the more affordable end of the spectrum. On the other hand, tools like Protel Hotel Software and RMS Cloud are more high-end and tend to be on the pricier side.
Are there any free tool options?
As of my latest research, none of the tools listed offer a completely free plan. However, many of them do provide free trials that allow you to test out their functionalities before making a commitment. It's always recommended to take advantage of these trials to see if the software suits your hotel's specific needs.
Summary
In conclusion, selecting the right best hotel management software for your hotel is a critical decision that can significantly influence the efficiency of your operations and the satisfaction of your guests. The best choice depends on your specific needs, budget, and operational size.
The software should ideally offer core functionalities like booking management, guest communication, housekeeping management, and more. Furthermore, it should have user-friendly interfaces, comprehensive customer support, and an easy onboarding process.
Here are three key takeaways from this guide to help you choose the right hotel management software:
- Identify Your Needs: Understand what you want from the software. Do you need it for reservations and booking management, guest communication, revenue management, or all of these? The answer will guide you to the software that is the best fit for your hotel.
- Evaluate the Pricing and Value: Look at the pricing plans and consider what is included in each. Remember, the most expensive software is not always the best, and the cheapest may not always provide all the functionalities you need. It's about finding a balance between cost and value.
- Test Before You Commit: Use the free trial versions of the software to test them out before you make a commitment. This can give you a sense of how well they work, how easy they are to use, and whether they suit your specific needs. It's better to spend some time exploring options than to rush into a decision you might regret later.
What Do You Think?
I hope you've found this guide useful in your search for the perfect hotel management software. As the technology landscape evolves, new tools are constantly emerging that could make running your hotel even more efficient and profitable.
If you're using a hotel management tool that we didn't include in this list, please feel free to share your experiences. Your insights could help other hotel owners make a more informed decision.